Springbok Properties, Nationwide Trafford reviews

★★★★★ 5/5

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After a disastrous experience with…

After a disastrous experience with another estate agent, I was very sceptical about using Spingbok Properties. From the moment I first contacted them it has been a absolutely fantastic. Everyone l have spoken to has done exactly as promised. My sales negotiator, Louis Williams, has been exceptional. He contacted me, introduced himself and explained his role in the process. Louis has phoned me every day to keep me up to date with the situation. He has offered his support and advise when l asked for it. As l have now moved on to the next process, Louis told me that if l needed to speak to a familiar voice on the next part of the journey just to call him. Louis Williams and the whole team have restored my faith in the whole complicated and complex experience of selling a property. Thank you so much Louis, you have been a brilliant Sales Negotiator. I wish you all the best in your career. Many thanks Imelda Murphy

Imelda · 6 October 2026

★★★★★ 5/5

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I recently purchased my new house via…

I recently purchased my new house via Springbok properties in Manchester (M11). I chose them as they had a variety of properties on their website which I was interested in at the time.They were very informative and willing to help at every stage of the conveyancing process.In particular Abbie from the Manchester office was with me at every stage.Without her help,this process would simply have been impossible.I cannot praise her enough for her professionalism throughout.No question/ query was a problem, Abbie was simply amazing and I thank her personally for helping to change my life and help with the purchase of my home.i would highly recommend the Springbok Team,and more importantly, Abbie who helped it all come to reality ! Thank you again Abbie!! Simon S.

Simon · 6 October 2026

★★★★★ 1/5

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I would like to formally escalate a…

I would like to formally escalate a complaint regarding a property viewing we had booked through Springbok. We made the effort to arrange and attend the appointment at the agreed time, but unfortunately, no one was there to attend the viewing. There was no prior communication or notification to let us know that the appointment would not be attended. This is extremely disappointing and a complete waste of our time. When an appointment is confirmed, we expect the agent to honour it or, at the very least, inform us in advance if there is an issue. I would like this matter to be escalated and an explanation provided as to why nobody attended the scheduled viewing. I also expect this experience to be recorded as a formal complaint. Based on this experience, I am extremely dissatisfied with the service provided by Springbok and would give the service a 0-star rating. I would also like to know what action will be taken to prevent this from happening to other customers. I look forward to your response and an explanation.

Nikhil · 5 October 2026

★★★★★ 5/5

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I’ve had a really positive experience

I’ve had a really positive experience dealing with Annie throughout my purchase. Buying a property can be quite stressful, especially when there are lots of different things going on behind the scenes, but Annie has been really helpful throughout the process. She’s kept me updated, responded to my questions and, importantly, has always taken the time to chase things up when something needed progressing. What I’ve appreciated most is that I’ve never felt like I was left wondering what was happening. Even when there were delays or things were taking longer than expected, Annie kept me informed and helped keep everything moving. She’s been friendly, professional and genuinely helpful from start to finish. I’m very grateful for the support she’s given me during the purchase and would happily recommend her to anyone going through the process.

Akin · 4 October 2026

★★★★★ 5/5

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Springbok were fabulous.

Springbok was a fabulous choice for me. From start to finish Bethan kept me upto date with the progress of selling my property in MK14. The staff are professional, cheerful and very easy to get into contact with. I would highly recommend Springbok because you get everything they say they will do, done with the minimum of fuss. Bethan Wilkins was my 1st point of contact and was a credit to the company.

Ms · 6 October 2026

★★★★★ 5/5

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Highly recommend Bethan and the whole team at Springbok

Each person we dealt with along the way was wonderful, keeping us clearly informed and up-to-date with progress. Bethan was fabulous - always on the case, and an excellent link with our buyers and our solicitors. Even when our solicitors gave us no information whatsoever and didn't answer our calls, Bethan was able to help and keep us in the loop. I would highly recommend her and the whole company. Thank you Bethan!!

Alexandra · 2 October 2026

★★★★★ 1/5

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Promises made but failed to deliver AVOID

Promises made but failed to deliver - I was clear from the start I wanted a quick cash sale however I was talked round given the gift of the gab, made promises that did not happen - when I said I wanted to pull out I was told I was signed into a contract for 16 weeks and I needed to pay £700 + vat which was never ever explained

Wendy · 11 September 2026

★★★★★ 5/5

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Nadia Gryczka went above and beyond to…

Nadia Gryczka went above and beyond to get me to the finishing line with completion on my new property today. Her professional approach, her courteousness, her attention to detail and her cheerful but respectful nature were outstanding and she was exemplary in handling my move at all times. I cannot speak highly enough of her. She is an asset to your company and I can’t thank her enough. Wendy

Wendy · 16 September 2026

★★★★★ 5/5

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Springboard Properties made selling my…

Springboard Properties made selling my home smooth and stress‑free. Haden Donovan was fantastic throughout, professional, proactive, and always clear with communication. He kept me updated at every stage and worked hard to secure a great result. I’d happily recommend Haden and the Springboard team to anyone looking for a reliable and supportive estate agent.

Joanne · 11 September 2026

★★★★★ 5/5

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We recently completed our purchase on a…

We recently completed our purchase on a property. I have to say that from the very first phone call with Abbey Brawn to the very last has been amazing customer service! Abbey honestly has kept me sane over the last few weeks when things didn't exactly go to plan! Her dedication, support and overall service is outstanding. We honestly cannot thank Abbey enough for all her support along the way!

Rebecca · 18 May 2026

★★★★★ 5/5

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All of the Springbok team have been…

All of the Springbok team have been helpful, polite, understanding and happy to help in any way they can. Everything has been handled quickly and efficiently. They explained the process for the Fixed Price package clearly. I would recommend Springbok to other sellers

Emma · 7 October 2026

★★★★★ 5/5

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Top experience throughout

Top experience throughout, Emily made everything easier stayed in contact every step, easy to get hold of , listened, understood, explained was patient. I've stated today's date but she has been helpful throughout the entire process. As well as Karen at the beginning

Chrissie · 1 October 2026

★★★★★ 5/5

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First Time Buyer

Marc was the sales negotiator at Springbok for my first time buyer purchase. I found him to be very responsive and easy to communicate with, he reassured me during the process and I am now on my way to owning my first home!

Emily · 17 September 2026

★★★★★ 3/5

Trustpilot

Communication not the greatest

Communication not the greatest, the day of my move was very stressful as Abbie was on annual leave but didn’t think to tell me, was calling all morning to no answer finally got a call at 13.50 from one of her colleagues

HAROLI · 21 September 2026

★★★★★ 5/5

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Great service and delivered as promised

expected to move before Christmas and the buyer pulled out. I knew Springbok had recently sold a property down the road so decided to reach out. Marc was confident of a quick sale and everything has been transparent and straightforward. I received a few offers within weeks and at the start of the year the deposit was paid. Everything seems to be progressing well, so hopefully I will be in my new house next month.

Anna · 20 January 2026

★★★★★ 5/5

Trustpilot

Great Job

Louis Williams did great job on keeping the deal alive and persevered to get the deal closed. I found that Louis was available when needed and was very quick at replying and dealing with requests when needed. Great Job!

O · 6 October 2026

★★★★★ 5/5

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I have had a great experience using Dan…

I have had a great experience using Dan as my sales negotiator. He has made this process very easy for me and simple. Dan has been great every step of the way and would recommend him to anyone.

Dante · 8 October 2026

★★★★★ 5/5

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Daniel was extremely helpful and…

Daniel was extremely helpful and attentive. He was able to answer all my questions accurately and promptly. The sale was quick and painless and I don't doubt that this was in large part due to his professional approach.

Peter · 7 October 2026

★★★★★ 5/5

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Our first point of contact was Marc…

Our first point of contact was Marc Sylvester,Marc was warm and welcoming and explained the selling process clearly and professionally. He's made the process of selling our property seamless, i wouldn't hesitate in recommending Marc in the future.

Paul · 6 October 2026

★★★★★ 5/5

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Louis Williams

I have been very pleased with the service provided by Louis Williams throughout the process of selling my flat. Louis was professional, helpful and kept me well informed throughout. He was proactive in progressing the sale and made the process straightforward.

Peter · 18 September 2026

★★★★★ 5/5

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Lincoln 18 Malvern Close property

We have purchased a property in Lincoln.Annie Wood Senior Sales Progressor was our great help.Due to the fact the owner deceased during the process the purchase was slightly delayed.For our greatest luck Annie was always available and very helpful regarding our documents with the Law Firm. Peter and myself we are very graetful for her excellent service.

Henriette · 18 May 2026

★★★★★ 5/5

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Annie was our progressor on our house…

Annie was our progressor on our house sale and she did a fantastic job from the start right through to ccompletion kept us informed throughout and very approachable if we needed any help

Mr · 5 October 2026

★★★★★ 5/5

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Our first dealings with Springbok…

Our first dealings with Springbok properties and everything has been brilliant so far. Our main man Matt Hurford has been excellent. Very knowledgeable and very helpful and also very friendly. Looking forward to our new home.

Kristos · 10 September 2026

★★★★★ 1/5

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I had a chat with Craig Pendlebury from…

I had a chat with Craig Pendlebury from Springbok Properties. He is one of their acquisition managers. I found him to be both patronising and condescending. After my call with this guy, I quickly worked out how Springbok actually works. It is in my honest opinion, that they prey on people who are absolutely desperate to sell and get them far under what the property is worth. Before listing my property I had taken advice from several other estate agents, all of whom you’d expect to know what they’re talking about. They all valued my property at £150,000. Springbok wanted to offer me £130,000 for my property. I just felt that once he knew that I wasn’t interested in going that low, he started to sound quite condescending and patronising which completely put me on edge, hence why I abruptly ended the call with them!

Joshua · 1 October 2026