Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAnnie was our progressor on our house…
Annie was our progressor on our house sale and she did a fantastic job from the start right through to ccompletion kept us informed throughout and very approachable if we needed any help
Mr · 5 October 2026
Agent replied · 10 October 2026
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotAvoid WebuyNow Springbok Service
Here's a tightened version. I kept your points but toned down the claims you can't prove (that the first caller lied, and why there are no separate reviews), since those can weaken a complaint or create risk if it's published.
---
During my initial call, I was given an indicative sale figure and told I would need to complete a valuation call to proceed. That call did not deliver what was promised.
The salesman spent much of it on small talk about where I live and the weather, then carried out a lengthy analysis of my current estate agents and their pricing strategy, followed by a lecture on how poor estate agents are in general. When I asked for the valuation, which was the stated purpose of the call, he said he first needed to discuss the property's previous marketing in order to value it. This didn't make sense, as he had already quoted recent sales figures he had found online, and it is surveyors, not buyers, who value properties.
When I pressed further, he told me Springbok does not buy flats. The person I first spoke to had given me the impression that Springbok would be interested in purchasing my flat. Instead, he said Springbok would market the property to investors. This was not what was advertised or offered at the outset, and it appeared to be information he had intended to hold back until later in the conversation.
No valuation was given at any point. It seemed clear to me that the call was designed to extend the conversation and build rapport before presenting a much lower offer. The approach was pushy and felt manipulative. It reminded me of the tactics shown in documentaries about doorstep salesmen who wear people down until they agree to something they wouldn't otherwise.
I would also note that this service appears to have no separate Trustpilot or Google reviews, even though it is presented as part of Springbok on its website. That makes it difficult for potential customers to find independent feedback on this particular service.
---
Main changes:
- Corrected "Spingbok" and fixed the typos throughout.
- Replaced "lied" with a factual description of what you were told versus what you learned.
- Presented the review point as an observation rather than an accusation of intent.
- Cut repetition and shortened a few long sentences.
If you tell me where this is going (a formal complaint, Trustpilot, or an email to Springbok), I can adjust the tone and length for it.
Jmt014 · 9 October 2026
Agent replied · 12 October 2026
Thank you for taking the time to share your feedback. We are sorry to hear that your initial discussions with our team did not meet your expectations. Our service offers different routes to sale depending on the property and the seller's circumstances, including direct cash purchase options and access to our network of investors. An initial discussion will often involve reviewing a property's previous marketing history, pricing and local market conditions to establish which options may be suitable. We appreciate that you were expecting a more straightforward valuation discussion and that the distinction between the available services could have been communicated more clearly. We would also like to clarify that our services operate under the Springbok Properties business, which is why customer feedback is collected under the same company profile. We appreciate you bringing your concerns to our attention and would welcome the opportunity to discuss your experience directly. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotOur first dealings with Springbok…
Our first dealings with Springbok properties and everything has been brilliant so far. Our main man Matt Hurford has been excellent. Very knowledgeable and very helpful and also very friendly. Looking forward to our new home.
Kristos · 10 September 2026
Agent replied · 22 September 2026
Your positive feedback means a lot to us. We’re pleased that we were able to meet your expectations and deliver the service you needed. The team will appreciate your comments. Please feel free to reach out if you require any further assistance.
Warm regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotI had a chat with Craig Pendlebury from…
I had a chat with Craig Pendlebury from Springbok Properties. He is one of their acquisition managers. I found him to be both patronising and condescending. After my call with this guy, I quickly worked out how Springbok actually works. It is in my honest opinion, that they prey on people who are absolutely desperate to sell and get them far under what the property is worth. Before listing my property I had taken advice from several other estate agents, all of whom you’d expect to know what they’re talking about. They all valued my property at £150,000. Springbok wanted to offer me £130,000 for my property. I just felt that once he knew that I wasn’t interested in going that low, he started to sound quite condescending and patronising which completely put me on edge, hence why I abruptly ended the call with them!
Joshua · 1 October 2026
Agent replied · 10 October 2026
Dear Joshua, thank you for taking the time to leave your review, and we are sorry that your call left you feeling this way. Every customer should feel listened to and respected when they speak with us, and we have shared your feedback with the manager of the team involved so that it can be addressed. To explain how our service works, we specialise in fast, guaranteed sales for sellers who value speed and certainty, and our fixed price offers reflect that. High street estate agents will often provide a valuation based on the best price that might be achieved on the open market over a longer period, whereas our offer is a fixed figure that we commit to achieving quickly. We completely understand that this approach is not right for every seller, and it was entirely your choice not to proceed. If you would like to discuss your experience further, please contact our Customer Service team at customerservicemanager@springbokgroup.co.uk and we will be happy to help. We wish you all the best with your property sale. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAbbie was amazing, request her.
Abbie was amazing. If your using this company i'd request her to be your agent. She's VERY good at communicating and getting the ball rolling - she above anyone, made our chain move quicker.
Adam · 16 September 2026
Agent replied · 22 September 2026
We appreciate you taking the time to leave a review. It’s great to hear that our team was able to assist you smoothly. We’ll pass your feedback on to them, and they’ll be pleased to know their efforts were appreciated. If you have any questions or need further assistance, feel free to contact us.
Warm regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotOverall a very good experience during…
Overall a very good experience during the selling process. Louis Williams was very personable and really helpful offering lots of insight and advice. Springbok offer a good service and I would definitely recommend.
Mrs · 17 September 2026
Agent replied · 22 September 2026
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSold our house the easy way.
Wasn’t involved in the process much but my wife dealt with all the calls, from what I’ve noticed she was kept up to date with everything, viewings ,offers , and the whole process seemed very simple and straightforward,would definitely recommend Springbok properties, and James was very helpful with his updates.
James · 15 May 2026
Agent replied · 23 May 2026
We appreciate you taking the time to leave a review. It’s great to hear that our team was able to assist you smoothly. We’ll pass your feedback on to them, and they’ll be pleased to know their efforts were appreciated. If you have any questions or need further assistance, feel free to contact us.
Warm regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotAwful company
The biggest regret I had was having Springbok on board to sale my property. It started great with biggest promises for high price and quick sale. After few weeks we were informed that the market is not great and had to drop the price, which we did. We kept them for three months and we had one viewing. After the contract was terminated and we almost sold our property through another agent, we received an email with the list of people who called them with interest about our flat. Then we found out that our potential buyer is one of them, which shocked us profusely . Springbok insisted on paying to them the commission of £7000.00 plus VAT fees if that sale went through. We were completely demoralised and we had to stop the sale immediately, which was bad because the sale was in the final stage. I’m asking that ‘GREAT’ Springbok Property , who gives them permission to keep our property on the market for extra month and why they never told us about all people who showed interest in our property on time. You guys from Springbok team are unbelievable . With easy hand just taking your commission just for few minutes telephone conversation. You didn’t complain with the Law , you didn’t told us those people names. We are blaming you for ruining our sale and our future plans. Whoever read my review, please be aware that Springbok is not what they represent themselves. AVOID Springbok Property if you can.👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿
Maya · 12 September 2026
Agent replied · 22 September 2026
Dear Maya, thank you for taking the time to share your experience. We are sorry to hear that the sale did not progress as you had hoped. Pricing recommendations can change in response to market activity and buyer feedback, although any decision to amend the marketing price remains with the seller. We also appreciate your concerns regarding the interested parties identified following the end of your instruction. Our agreements include provisions relating to buyers introduced to a property during the contractual period, which can continue to apply where an introduced buyer subsequently proceeds with a purchase, even if another agent later becomes involved. These provisions are intended to protect the work undertaken in introducing a purchaser rather than prevent a seller from remarketing their property elsewhere. We appreciate that discovering your subsequent buyer had previously been introduced through Springbok was frustrating, particularly when your new sale had progressed significantly. However, any entitlement arising from an introduced buyer is governed by the terms agreed at the outset rather than simply being a charge for a telephone conversation. We appreciate your disappointment with the overall experience and thank you for sharing your feedback. Kind regards, Springbok Properties Customer Services
★★★★★ 5/5
TrustpilotI was bit confused at begging
I was bit confused at begging. With the I found out how good they are. Special thanks to Bethan for her hard work and helps. Wish all the best for springbok team.
Nadim · 10 September 2026
Agent replied · 22 September 2026
We appreciate your review and are pleased we could assist you effectively. Your feedback will be passed on to our team, who will be encouraged by your satisfaction. If you ever need further assistance, don’t hesitate to contact us.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotStress Free Selling …
We chose Springbok as recently lost our mother and wanted an easy and stress free approach to selling. From the moment we were introduced to our negotiator Chris , he was very motivated to sell the property. He took the pressure off us knowing they would deal with every stage, professionally and at all times courteous. He kept us updated at every stage and supported us . We have no hesitation in recommending Springbok Properties . Thank you Chris .
Mrs · 20 May 2026
★★★★★ 5/5
TrustpilotOne often has reservations about…
One often has reservations about companies that offer to buy your home for near market value. There are too many rascals out there! However, with Springbok, and with James Keating in particular, any misgivings were immediately laid to rest. James was the best agent/negotiator I have had the pleasure of dealing with, and this is the sixth conveyancing experience n my lifetime. He was respectful, accurate, honest and fast. An excellent service in a relationship that thrives on trust and facts. Many thanks to Springbok, and many thanks to James Keating.
Tony · 20 May 2026
★★★★★ 4/5
TrustpilotMy dealings with Laura were made so…
My dealings with Laura were made so easy by her professionalism. I’ve found very accommodating towards my needs and hope all my future dealings with springbok are just as smooth
David · 18 September 2026
Agent replied · 22 September 2026
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotVery supportive and great service
Very supportive and great service. Mason was super helpful and provided a high level of customer service and went the extra mile to ensure I had what I needed
Tracie · 21 September 2026
Agent replied · 22 September 2026
Thank you for your positive feedback. We’re glad we could meet your expectations and assist you effectively. Your kind words will be shared with our team, who will be motivated by your comments. If you need any further help, don’t hesitate to reach out.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat experience with Springbok
Joe Yale kept us up to date with progress all the way, gave sensible, pragmatic advice throughout and got us to a sale quickly and efficiently - great experience overall
Lee · 10 September 2026
Agent replied · 22 September 2026
Thank you for your feedback. We’re glad to know you were satisfied with our service. We’ll share your comments with the team, who will be encouraged by your kind words. If there’s anything else we can help with, please feel free to reach out.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotEffective and efficient
Every stage of the procedure was dealt with effectively and efficiently.
Joe Yale was the selling agent and went above and beyond to get a dsle
Murray · 30 September 2026
Agent replied · 10 October 2026
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotVery happy with service i received from…
Very happy with service i received from Springbok after some initial skepticism as I had never heard of their service. Hamish was excellent in easing my skepticism and responded to all queries and works throughout the process in very efficient and excellent manner. Highly recommended.
Jon · 19 May 2026
Agent replied · 23 May 2026
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotA plesent experience buying a home
While purchasing a home Abby was a great help, keeping me informed with the steps of the process and any information i needed
Mr · 8 October 2026
Agent replied · 10 October 2026
We really appreciate your positive review. It’s great to hear that you were satisfied with the service we provided. We’ll make sure your feedback reaches the team. If you have any further needs, don’t hesitate to contact us.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotWas interested in one of the property…
Was interested in one of the property and Jessica was simply amazing always available and very helpful. Would defo recommend them.
Glen
Glen · 11 October 2026
Agent replied · 12 October 2026
We appreciate your review and are pleased we could assist you effectively. Your feedback will be passed on to our team, who will be encouraged by your satisfaction. If you ever need further assistance, don’t hesitate to contact us.
Warm regards, Springbok Customer Services
★★★★★ 5/5
Trustpilotas this is my first time selling a…
as this is my first time selling a property i was a bit liken anfish out of water .so i contacted springbok properties were i was introduce to a chap called mark silvestor he explained the process in clear form and every thing was dealt with in a professional way .i felt like he really pushed the boat out and got the whole process on track .very proffesional polite and knolageable thank you
William · 19 September 2026
Agent replied · 22 September 2026
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotI constantly felt that Louis was doing his upmost to sell my property and maintained good communication with me
I constantly felt that Louis was doing his best to sell my property and maintained a good level of commubication
Mr · 8 October 2026
Agent replied · 10 October 2026
Your positive feedback means a lot to us. We’re pleased that we were able to meet your expectations and deliver the service you needed. The team will appreciate your comments. Please feel free to reach out if you require any further assistance.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBethan was a star
Bethan was a star, reassuring, always in the loop, always knew what was coming, really helped move things along smoothly
Alex · 8 October 2026
Agent replied · 10 October 2026
We’re grateful for your feedback and pleased we could assist you to your satisfaction. Your comments will be shared with the team, who will appreciate the recognition. Should you need anything else in the future, please don’t hesitate to contact us.
Warm regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotAbbie has been helpful
Abbie has been helpful, responsive and reassuring during selling process of my apartment. She contact me regularly and updated me on process.
Ms · 13 September 2026
Agent replied · 22 September 2026
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCF47 0PH Taryck was most supportive to…
CF47 0PH Taryck was most supportive to me during a very stressful and emotional time of selling a family home.
Mrs · 21 September 2026
Agent replied · 22 September 2026
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCharles has been professional…
Charles has been professional throughout and listened to my requests and been proactive promptly.I cannot fault him
Michael · 9 October 2026
Agent replied · 12 October 2026
Thank you for your review. We’re glad to know that we were able to provide the level of service you expected. Your feedback will be shared with our team, and we hope to assist you again if needed. Please feel free to reach out with any questions.
Warm regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
