Trusted Agent profile · Trafford
★★★★★
1,166 reviews across 1 platform
Suite 7N Trafford House Chester Road, Old Trafford, M32 0RS, M32 0RS
Springbok Properties, Nationwide's office in Trafford, at Suite 7N Trafford House Chester Road, is rated 4.2 out of 5 across 1,166 reviews on 1 platform.
Every review we hold for the Trafford office, from every platform, shown as written. First names only.
5/5
TrustpilotI currently live in the SL3 region and…
I currently live in the SL3 region and it was my first time using an online property agent. I have received excellent service from Richard! He had great communication skills. Additionally, we were hesitant at first but the conversations we had with Richard made us feel at ease.
5/5
TrustpilotQuick easy process and Bethan was…
Quick easy process and Bethan was really helpful 8weeks 2 days from viewing to moving in.
Thank you for your feedback. We’re glad to know you were satisfied with our service. We’ll share your comments with the team, who will be encouraged by your kind words. If there’s anything else we can help with, please feel free to reach out. Warm regards, Springbok Customer Services
5/5
TrustpilotPreparing a property brochure
Although the proof of the whole experience will come in realising our sale, the service to date has been very good. Charles Thresh took over marketing of our property including new professional photos and within a week came back to us with a property brochure to review. We were happy with this having been allowed to suggest a small addition to the wording.
We’re thankful for your feedback and pleased to know you had a positive experience with us. We’ll make sure to share your comments with the team. If you have any further questions, feel free to reach out to us. Warm regards, Springbok Customer Services
5/5
TrustpilotI went to view a property bt Springbok…
I went to view a property bt Springbok and Matt was the agent in charge and I had a good a experience with him. He was very responsive and he answered all my questions.
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch. Warm regards, Springbok Customer Services
5/5
TrustpilotThank you Emily B for such quick and…
Thank you Emily B for such quick and professional work done an asset to the team
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
5/5
TrustpilotJoe kept in touch regularly
Joe contacted me regularly & always returned my calls when he was busy. Kept me updated throughout the stages of selling my house and provided support when I asked constant questions! Thanks Joe
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
5/5
TrustpilotJoe was excellent and always very good…
Joe was excellent and always very good with communication, for the sale of a property.
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
5/5
Trustpilottwo bed house in brighton
Joe the sales negotiator was easy to talk to. He was very communicative, and always available when I needed to reach him. This property required clarification regarding its planning status and Joe helped me through the stages of getting it passed with the relevant information quickly, and was patient with me through the process which proved lengthy. In the end once the approval was given he helped me get through the final hoops and I truly felt he had my back as a buyer which is rare in this game....I am very appreciative for that.
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
5/5
TrustpilotMason was very professional
Mason was very professional, and friendly in helping us purchase a property through Springbok.
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch. Warm regards, Springbok Customer Services
5/5
TrustpilotWe had a great experience with…
We had a great experience with Springbok Properties while buying our first home. A special thank you to Hamish Campbell for all his support and help throughout the process. Communication was always friendly, professional, and all our questions were answered quickly, making everything much less stressful. Thank you for helping us with our first home journey, we truly appreciate it! 😊🏡
3/5
TrustpilotNot a bad experience
Overall the experience of using Springbok wasn't bad. Selling the house was a bit of issue as there is a pressure to drop the price much lower than the agreed sale price. If you're prepared to do this then you will get a very sale. We felt at this point that a regular Estate Agent would have been a better option. However, once we sold the process was easy. Tom our progress or was amazing. He kept in contact regularly throughout, and did everything he could to get us the completion date we wanted. Thanks Tom.
Dear Selena, we sincerely appreciate your feedback; it's an integral part of our continuous improvement process. Your insights into your experience are highly valuable to us, and we want to assure you that we are committed to thoroughly investigating the matter internally. Our team will delve into the details to identify areas for improvement and take necessary measures. Your perspective helps us enhance our services, and we are grateful for your contribution. Warm regards, Springbok Customer Services
5/5
TrustpilotA scary process but can’t thank Haden…
A scary process but can’t thank Haden enough for his incredible work and was very helpful and guided me with all documentation needed, got everything done fast. Thankyou
We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
1/5
TrustpilotWe sent an offer on 8/11/2024 after…
We sent an offer on 8/11/2024 after viewing. We also stated we had room to negotiate.We were told we would have an answer on the 11th. My wife called them various times that day, to be told they would pass the message to the 'negotiator' to call her. We did finally get through to him late in the day and he said the vendor was on holiday and they would call tomorrow (the 12th).On the 12th we were told another offer was accepted. We enquired about why ours were rejected and were told it was due to our circumstances (we had no chain and had a mortgage in place and was willing to increase our offer and take on any left behind waste/furniture).We have recently found out that the offer accepted was the same value as ours and our offer was never sent to the vendor.So Springbok as accepted an offer on behalf of the vendor and taken a deposit from the buyer leaving the vendor no option but to pay large exit fees or go ahead with the deal.I have to wonder. Why was the other offer accepted and ours not put forward...
Dear Nathan, thank you for your comments. We understand that our internal team made contact with you to discuss your concerns. In this instance, we are sorry that you were not able to purchase the property. The sale did go on to sell to a buyer in a different position as you're in, and we must abide by the seller's requests in this regard. We would like to wish you all the best with your property search. Please feel free to contact us in the meantime if required. Best regards, Springbok Customer Services
5/5
TrustpilotBuying first home
Hi i would like to praise Annie wood. For everything she has done to help me get onto the property ladder and how she made the process not stressful. As i am away from my phone and wifi a lot of the time its honestly been a great process and adapted to me so thank you so much Annie.
5/5
TrustpilotEasy, Efficient and kept in the loop at all times
My whole experience so far (not past the finishing post yet but..) has been perfect, from Lewis, Amy, Joe and Bethany they have all been really efficient, polite and very professional.Joe has been brilliant with regard to negotiation and feedback, keeping us informed at all stages. Giving confidence in the service provided. As long as you understand the rules with Springbok everything (currently) appears to work as they advise and promise. Thanks to Joe and all the team so far and I will write a further review once the process is completed. Thank you.
Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
5/5
TrustpilotI would like to express my gratitude to…
I would like to express my gratitude to Craig Pendlebury for his exceptional service during my recent property purchase. As this was a back-to-back transaction, there were several complexities involved, but Craig demonstrated remarkable patience and professionalism throughout the process. Craig went above and beyond in assisting me with finding a suitable solicitor for the purchase, even waiting patiently while we checked with lenders. His dedication and proactive approach have played a key role in ensuring a smooth process. Highly recommend his services to anyone in need of expert assistance in property transactio
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Wayne, and I can't express enough how smooth and efficient the entire process was. From the initial listing to the agreed offer, the whole journey took just 11 days, which is incredible!Wayne was exceptional at keeping me informed every step of the way. His communication was clear and timely, making the entire experience stress-free. He provided invaluable assistance, from booking appointments to discussing offers, and I can't thank him enough for his dedication and professionalism.I highly recommend Springbook to anyone looking for a seamless real estate experience. Thank you, Wayne, for your outstanding service!
Thank you for sharing your experience. We’re pleased to have met your expectations and provided the support you needed. Your feedback will be shared with our team, who’ll appreciate the recognition. If you ever require further assistance, don’t hesitate to reach out.Warm regards, Springbok Customer Services
5/5
TrustpilotOverall good service
Joe was great in overall negotiations of the property
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
1/5
TrustpilotAwful experience
I signed a contract that said in Bold on the front. NO SELLING FEES. I assumed this meant the fees would be negotiated on top of the purchase price. They are not. For example I was told I had an offer of 115000 when in fact the offer was 125000 at no point was this explained. I was just lied to. The only reason I found this out was when I spoke directly to the buyer despite us both being told under no circumstances must we talk about offers. Now I know why. Finally I got an offer of "135" only it wasn't the offer the offer was 145 but springbok wanted to take 10,000 as a fee. 10 k !!! On a house worth 145 , how is that reasonable? By this time I had no choice as I had to move. The whole experience was awful. 3 times as much fee as my original agent wanted to charge plus no for sale sign and I had to do all the viewings myself so cannot understand these extortionate costs. I managed to get it down to 7k but still ridiculous I was approached by springbok not the other way round, I was told they had a portfolio of investors who would be interested and I could get a quick sale. This did not happen , it was just relisted on rightmove at a lower price. And took months to go through. I regret not sticking with my estate agent and getting a better price. Solicitors were slow and I had to chase constantly . Sales progress or was nice but the company overall I do not recommend Before the sale was finished the emails and texts started asking for a review. I told them I do not want to review. I explicitly told them to stop with relentless begging texts and emails but i have been ignored for 2 months so here I am with my review. Maybe the begging will stop now.
Dear Sara, thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to address your concerns. Firstly, we’d like to clarify that no deceptive practices have occurred here. There are no selling fees for engaging in our services or completing your property sale, and you have not been charged or invoiced for such fees. We understand you may be referring to the balance due to us which we will detail further below. At the outset, we provided a fixed price for the property, which you agreed to. The way in which the agreement works is clearly detailed in the contract signed, independently without any Springbok staff present. This outlines how our process works in plain and transparent wording. Our remuneration is derived from any amount achieved above the initial fixed price offered and agreed to by you, allowing us to alleviate our sellers from paying a selling fee. In some cases, adjustments to the initial fixed price may be necessary for us to be able to facilitate a sale - which is the case in any property transaction. These adjustments are presented to you for approval, and the decision to proceed remains entirely in your control. Regarding your concerns about the sale process, while we have a portfolio of investors, we also list properties on advertising portals to maximise exposure. We understand the frustration you may have experienced with the timeline, and while we strive to expedite all transactions, delays can occasionally occur due to the conveyancing process, which is often beyond our control. However, we proudly process sales faster than the national average, which is usually five-six months. We apologise for any inconvenience caused by the feedback requests you received after completion. Feedback is vital for us to improve our services, but we’ve ensured you won’t receive further correspondence regarding this.We hope this clarifies your concerns. Thank you again for your feedback, and we wish you all the best in the future. Springbok Customer Services
5/5
TrustpilotHamish was excellent as my Conveyance…
Hamish was excellent as my Conveyance Progressor. He kept me updated throughout, communicated clearly, and was proactive in chasing things up to keep the sale moving. A really smooth and reassuring experience. Highly recommended. (Property postcode: OX11)
5/5
TrustpilotProfessional experiance overall
I had a great experience working with Chris Stalker at Springbok. He was efficient, communicative, and made the process smooth from start to the current stage. Chris’s professionalism stood out, as he was always available to address any concerns and kept me well informed throughout. Although the sale hasn't yet completed, his proactive and dedicated approach gives me full confidence in a successful outcome. I would definitely recommend Chris and Springbok to friends and family for their property needs. Overall, a positive experience that deserves recognition
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
4/5
TrustpilotPasha at Springbok Properties provided…
Pasha at Springbok Properties provided an exceptional service from start to finish, he was professional, friendly, and incredibly knowledgeable, always keeping me updated and answering every question quickly and clearly. His honesty and guidance made the whole process smooth and stress-free, and it genuinely felt like he went above and beyond to make sure everything went perfectly. I’m extremely happy with the service I received and would highly recommend Pasha to anyone looking for a reliable and dedicated estate agent.
5/5
TrustpilotWe are accidental users of Springbok
We are accidental users of Springbok, as we were looking for a house to buy and happened upon one they had listed. We were inundated with reminders about the viewing but that's ok. Once we decided to put in an offer, Joe was very quick to respond and understand our situation which he conveyed to the sellers. He came across as genuinely happy that it was accepted and explained the next steps to us. We are still in the process of exchanging but we have continued to have regular contact from Springbok, so far so good!
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.Warm regards, Springbok Customer Services
5/5
TrustpilotWarnings away from Springbok unfounded so far
Although warned off going to Springbok by a different agent who had not been truthful about a previous buyer we had, saying they were a first time buyer when actually they were dependent on a sale, which collapsed. I researched reviews and ombudsmen sites which made us feel comfortable in putting our sale in Springbok and particularly Jamie D's hands.Marketing price was agreed with us and Jamie regularly checked in with us and provided feedback from viewings or chased any who didn't attend for reasons. He always called back if he wasn't initially available.A!though the agreed sale price was less than our original agreement, we were not pressurised into taking the reduction. Acknowledge Springboks profits are much higher than a regular agents charges however if the sale comes to fruition it will be worth it after our experience with a 'traditional agent. Jamie thanks for being a nice person to deal with and having worked in a corporate environment I can imagine you had management pressures to hit financial targets, this didn't come across in dealings we had with you.Professional, personable and a pleasure to deal with.I hope the sales progressor continues in the same vein.
Thank you for sharing your experience. Your feedback will be shared with our team, who’ll appreciate the recognition. If you ever require further assistance, don’t hesitate to reach out.Warm regards, Springbok Customer Services
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