Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotOverview of sale in progress
Although the sale process is still in progress Joe the sales negociator it seemed to be ok over all , maybe a little too eager and slightly too pushy.In terms of agency so far it was acceptable to collaborate with.
Mihaela · 14 December 2024
Agent replied · 28 December 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotNot reliable or professional at all
Not reliable or professional at all. Don't turn up on the viewing appointments. Do not pass your offer to the seller. Giving wrong information out regarding the property has been sold. all my points are valid and can be challenge in any court of law.
Sajjad · 28 September 2024
Agent replied · 25 October 2024
Dear Customer, thank you for your rating. We are sorry to learn that we've not met your expectations this time. We would be grateful to learn more about your experience if you would like to contact us further at customerservicemanager@springbokgroup.co.uk. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBecci was brilliant keeping us updated…
Becci was brilliant keeping us updated all the way through the process
Peter · 7 December 2023
Agent replied · 25 October 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotReally proficient at what they do
Really proficient at what they do, previously been in a chain that kept collapsing, informed them of the criteria who could view it and within 6 weeks sold even with limited viewings (my choice), kept me up to date with viewings via call and txt
Symone · 17 September 2024
Agent replied · 25 October 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotLewis Buddle at Springbok Properties…
Lewis Buddle at Springbok Properties ensured we had a smooth negotiations path throughout the process of selling our home. We were informed at all times how it was progressing and he was very professional at all times too. Springbok gave us the sale we required that other agents had not been able to achieve. Would highly recommend!
Mark · 7 February 2024
Agent replied · 25 October 2024
We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJess is wonderful
Jess is wonderful! Really efficient and supported me through out the process
Selena · 10 November 2023
Agent replied · 25 October 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotJames Keating made the process run…
James Keating made the process run smoothly and efficiently.
Mark · 16 January 2024
Agent replied · 25 October 2024
Thanks for your kind words! We really appreciate it and we'll pass it onto the team. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThe sale took a long time to process…
The sale took a long time to process but it would have been much longer without the help of Becci Simmons who chased up the various parties time and again to ensure the sale completed. Her determination and regular updates were much appreciated.
Beverley · 1 October 2024
Agent replied · 25 October 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHassle free and easy!
The whole process was smooth from start to finish. The communication was exceptional- my house was sold within weeks even though the condition of the property was pretty bad, they found a cash buyer with no chain!
Cicy · 23 December 2024
Agent replied · 28 December 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHaden Great Customer Service
My daughter was looking to buy her first home and saw the one she wanted on Right Move listed with Springbok.From the 1st contact with Haden to having our offer accepted he gave great customer service and nothing was too much for him.Definitely recommend
Michelle · 6 September 2024
Agent replied · 25 October 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFrom start to finish excelant service…
From start to finish excelant service very helpfully to espacialy if u are like my self in my 60 and dont always understand they are there tohelp if u dont. explain things in terms you do understand thanks againfor everything
Anita · 5 November 2024
Agent replied · 28 December 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHouse Sale Experience
Altough the sale took alot longer than we expected we were rewarded with a higher price for the property, Tom worked tirelesley to get it over the line and communicated with us every step of the way.
Frederick · 19 December 2024
Agent replied · 28 December 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotI had a bad experience its not to say…
I had a bad experience its not to say anyone else will though. Got a value for my house, Springbok presented offers 30k under value. Eventually left and sold my house for the asking price. Very hard to get a hold of also.Please read the latest reviews. Some do get removed.
J · 27 April 2024
Agent replied · 25 October 2024
Dear J R, thank you for your comments, we were sorry to hear that your experience with us was not a positive one. We take feedback seriously, as it helps us to improve. To better understand these concerns, we would be grateful it if you could provide us with a detailed account. You can reach us at customerservicemanager@springbokgroup.co.uk. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotNo key after buying the property
Very bad experience, bought the property in Scotland and the agent failed to give me the key on the date of entry as they use Viewber to deliver the key and the Viewber lady has accidentally posted the key to the property I bought
Jan · 30 August 2024
Agent replied · 25 October 2024
Dear Jan, thank you for your feedback. We are disappointed to learn that your handover with an external company did not go as planned. We regret to inform you that this was not controlled by Springbok, rather it seems there was a mistake within their operations or with the individual that lead to this outcome. Nevertheless, we are sorry that it occurred. If we can be of any further assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBrilliant service helpful and informative
We had a brilliant experience with Abbie and Kieran they were really helpful and informative. They kept us up to date at every stage and gave us the space needed to make the important decisions without pressure. Would recommend them to anyone.
Christopher · 1 October 2024
Agent replied · 25 October 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMr Hamish Campbell
Mr Hamish Campbell, our sale progressor was really kind. He helped us with every issue we’ve gone through. Buying a house is not an easy task, he’s been very understanding and patient. I really recommend him as your sale progressor. Thanks a lot.
Suresh · 9 September 2024
Agent replied · 25 October 2024
We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
Trustpilotefficient
Jess was very efficient in helping us negotiate our offer.
Helen · 16 November 2023
Agent replied · 25 October 2024
Thanks for your feedback! We really appreciate it and we'll pass it onto the team. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat communication
Very quick and easy service and experience throughout with great communication from my sales negotiator Marc, even at unsociable times. Heard about Springbok via a listing in Salford M5 and the quick sale process attracted me. Highly recommended.
Conor · 23 November 2024
Agent replied · 28 December 2024
Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotWe recently listed one of our rental…
We recently listed one of our rental portfolio with Springbok after it failed to sell at auction. All the team were excellent with special praise to James Keating our negotiator. He kept us informed every step of the way.
Steve · 21 November 2025
★★★★★ 2/5
TrustpilotPoor experience - Wouldn't use again
Unfortunately Springbok wasted my time. After requesting a fast sale back in November, they took their time with the process and a poor "independent" property surveyor, called Mike Cunliffe in the Cheshire area, literally made the whole experience a bit of a farse. They did exactly what they said that other companies do by keeping you off the market and forcing you into a cheap sale, quite hypocritical.
Gary · 20 December 2024
★★★★★ 1/5
TrustpilotSince 13/10/23 they assured me my flat…
Since 13/10/23 they assured me my flat will be sold within 3 months appalling customer service. My mortgage company found my flat was with wrong details on Right Move despite asking them to change the details 2 weeks before Christmas.Still no reply since then no answer to emails, that is why I am writing this.
Richard · 10 January 2024
Agent replied · 25 October 2024
Dear Richard, thank you for your comments. I can confirm that a member of our management team is contacting you to address your concerns. If we can be of further assistance, please don't hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJasmine was amazing from.start to…
Jasmine was amazing from.start to finish ,helped with everything
Rob · 24 November 2023
Agent replied · 25 October 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFast and reliable sales
We recently sold our house through Springbok Properties and had a great experience working with Louis Williams.
Ola · 20 May 2026
★★★★★ 4/5
TrustpilotLewis our sales negotiator was very…
Lewis our sales negotiator was very friendly and kept us up to date with feedback. We are currently going through the sale process now. I have not rated as a 5 as we have had hardly any communication from our sales progressor
Jess · 12 September 2024
Agent replied · 25 October 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
