Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJamie at Springbok
Jamie, our sales Negotiator at springbok has been fantastic (CH4). He has been quick to communicate with us and answer all our (numerous) questions and calls. Jamie managed to negotiate a fair sale price for us after a couple of offers fell through. He worked hard to get us the sale and we appreciate all he has done for us.
Steph · 7 March 2024
Agent replied · 25 October 2024
Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHaden Donovan
The service from Haden Donovan at springbok was exceptional! He handled our sale so well and was super helpful throughout! Dealing we our constant calls and questions speedily! Even helped put in a good word with the seller for us just knowing how eager we were to buy! Really enjoyed our experience and have helped us secure our dream home!
Areeba · 6 March 2024
Agent replied · 25 October 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJasmine was a great sales progressor
Jasmine was a great sales progressor, very efficient and helpful along the way
Caitlin · 12 February 2024
Agent replied · 25 October 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotSpringboks negative review
Springboks have got trust pilot to delete all of the reviews I have left. Apparently the truth is defamatory.I've seen other negative reviews come and go. So trust pilot does not give a true and fair view of a company. Leave Google reviews instead.
Power&Knowledge · 6 December 2024
Agent replied · 28 December 2024
Dear Ashley, thank you for sharing your comments. As advised in your previous feedback, it can be challenging to address individual circumstances on platforms like this, but we want to reassure you that we take concerns like yours seriously. It’s important to us that you receive an informed and fair response. Firstly, we’d like to clarify that our reviews are from genuine customers. Posting false reviews is strictly against the guidelines of review platforms. To add, businesses actually have no control over reviews being removed; you are welcome to review Trustpilot's transparency report (available publicly) https://uk.trustpilot.com/trust/transparency?utm_source=footer_link&utm_medium=consumer&utm_campaign=transparencyreport and their Guidelines for Reviewers https://uk.legal.trustpilot.com/for-reviewers/guidelines-for-reviewers which outline their requirements under their Terms of Use of the platform. Further, in response to your original concerns regarding deposits, we do offer a Buyer Exclusivity Scheme, which provides security for both buyers and sellers by securing the property exclusively for a set period. This scheme is clearly advertised in our property listings for transparency. The terms of our contracts with sellers, including listing properties for offers in excess of the advertised price, are outlined in their own agreements. Similarly, the timeframe for exclusivity and completing the property transaction is detailed in the Buyer Exclusivity Agreement, and we understand this has been discussed internally as well. We have many customers each month who successfully purchase properties under these terms, which have proven effective for achieving smooth and timely transactions for all parties involved. Again, we’re sorry to hear that you felt frustrated by your experience. Please know we are happy to continue addressing your concerns through internal discussions. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotShort lease flat sale
Springbok through James Keating, sold our short-lease inherited flat within a few weeks at our full negotiated asking price. We had previously had little interest shown. James arranged numerous viewings and we sold within a few weeks. Highly recommend this company and James.
Russell · 18 December 2024
Agent replied · 28 December 2024
We are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFound the process really easy
Found the process really easy, Lewis Buddle was really helpful and informative throughout. Thanks.
Molly · 16 January 2024
Agent replied · 25 October 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAbsolutely recomend
Absolutely recomend, callum was fabulous he kept in regular contact with us , he had some very challenging times with our completion but gave us confidence he was doing everything he could. A big thankyou to callum and the rest of the team.
Michael · 11 December 2024
Agent replied · 25 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 3/5
TrustpilotI didn't like being offered a lower…
I didn't like being offered a lower price for my property when springbok are still getting the same sale price the property was advertised for.I was originally offered more but had to take a lower offer as I was informed that the buyer offered less but the sale has gone through with the same asking price as originally advertised.
Richard · 4 March 2024
Agent replied · 25 October 2024
Dear Richard, we sincerely appreciate your feedback; it's an integral part of our continuous improvement process. Your insights into your experience are highly valuable to us, and we want to assure you that we are committed to thoroughly investigating the matter internally. Our team will delve into the details to identify areas for improvement and take necessary measures. Your perspective helps us enhance our services, and we are grateful for your contribution. Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMason
My partner and I are first time buyers and feel in love with a property. Mason dealt with our sale and we are in the process of buying our first home thanks to him! He’s been incredibly patient with us, answered all of our questions no matter how silly and has helped us through this process with ease.
Danielle · 21 March 2024
Agent replied · 25 October 2024
Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotProperty sale
Earnest was always helpful polite and friendly Helped a lot through the process of selling property and was a good support
SAMANTHA · 20 June 2023
Agent replied · 25 October 2024
We are absolutely delighted to have been able to assist you and appreciate your valuable feedback. Your review will be shared with our team as they take great pride in providing excellent service. Should you have any questions or concerns in the future, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotMy sales successor was mia richardson
My sales progressor was mia richardson, she had a personal direct number which she emailed me, when i would ring that, she would hardly ever pick up from, she always was in a hurry to end the call & abrupt at times, during my purchase of property she was mostly off sick.
Amir · 28 June 2024
Agent replied · 25 October 2024
Dear Amir, we thank you for your feedback and are sorry to hear that your experience was impacted by any staff absence. Unfortunately, during your time with us your progression agent did have some unplanned emergency leave, and we are sorry if we fell short of our usual high standards during this time. if we can be of any assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent member of staff at Springbok
We have just started the procedure to Purchase a property with Springbok and have been more than impressed with the help and service given by their employee Jessica Thornton.She demonstrated just how you should deal with a customer.Prompt return of calls made, excellent expertise something that is a rareity these days.A big thankyou to Jessica.Neil & Christine
Neil · 19 March 2024
Agent replied · 25 October 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCharlotte has been great and very…
Charlotte has been great and very resourceful. Quite pleased with her.
Philisiwe · 6 February 2024
Agent replied · 25 October 2024
We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMason
Absolutely brilliant so quick and easy madon guided us all the way through the process . He guaranteed he would help us sell quickly and he delivered within a week. Polite .trustworthy and reliable and easy to talk to fabulous job well done mason you were a star
Tina · 31 August 2024
Agent replied · 25 October 2024
Your positive feedback is a badge of honor for us, and we're thrilled to have met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotPlease Stay Away of lying
I tried sell my house with this company they changed price also I didn't accept the offer and they told me has accepted also they trying charge me about 20k also when leave they told me I need pay the fees that's why Please stay away
Tomasz · 1 October 2024
Agent replied · 25 October 2024
Dear Tomasz, thank you for your comments. We would like to address this with you internally as it can be challenging to do so on a platform like this one. We are not able to see that you have been told that you would be charged anything at all. We hope to be able to make contact with you today. Best regards, Springbok Customer Services
★★★★★ 2/5
TrustpilotJasmine was good the process with Springbok was not.
The progresserJasmine was good always keeping me updated and in the picture. The main problem was the process of how long the sale took which cost me money paying for two properties. Springbok advertise quick sales rather than using a standard estate agent but I found it no advantage at all as I was with them for nearly five months !
S · 18 December 2023
Agent replied · 25 October 2024
Thanks for your feedback. We always welcome customers letting us know how their experiences were, so that we can learn and improve. We'll look further into this internally to take any necessary improvement measures. We are glad to have been able to achieve a sale for you and would like to wish you all the best. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotInitially talked with Callum who was…
Initially talked with Callum who was very informative and professional and secured our business, we then moved on to Haden who has secured us an offer within two weeks. I will review again once the process has completed but so far it has been excellent.
Helen · 14 October 2024
Agent replied · 25 October 2024
We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotNatalie was easy to talk to and…
Natalie was easy to talk to and followed through on actions
Крис · 29 January 2024
Agent replied · 25 October 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotCommunication
Originally signed with Springbok at the end of May 2024 expecting a quick sale but after reducing the price several times and a potential buyer pulling out of the sale it's took longer than I expected especially after the initial conversation with the company
J.dentbtinternet.com · 26 October 2024
Agent replied · 25 October 2024
We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBeccies promptness
Beccies promptness, knowledge of the market, strategic mindset, kindness, good energy made a potentially chaotic sale process simple. I’ve already recommended her to two of my good friends. When I am looking to buy again I will not hesitate to call beccie at Springbok Properties
Jonathan · 10 October 2024
Agent replied · 25 October 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 3/5
TrustpilotNot impressed with the company itself…
Not impressed with the company itself should have gone with an estate agent as this company was not quick but I am very impressed with the negotiater Becky Simmons she made a bad deal palatable she was amazing and in the end sorted everything out although it took nearly 8 months for it to take place
Val · 27 March 2024
Agent replied · 25 October 2024
Dear Valerie, thank you for your feedback. We really appreciate you taking the time to leave your comments with us. We were sorry to hear that you were left disappointed in our services as we strive to maintain our excellent standards with all of our customers. We will be looking further into this internally to take any necessary improvement measures. We are happy to have been able to achieve a sale for you and wish you all the best. If we can be of any assistance, please do not hesitate to contact us. Warmest regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotOverall a good service
Generally Springbok have been prompt, informative and helpful. Ernest has kept me informed throughout, although sometimes ther have been longer periods between updates. Certainly there were a very good number of viewings of my property initiated by Ernest which eventually led to a buyer, which I was totally happy with.
Janice · 17 July 2024
Agent replied · 25 October 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSpringbok did everything they promised
Springbok did everything they promised. It was a realy great experience, I was well looked after and good communication. Mason who sold the property within days and it will be finalised with in 2 weeks and I didn't even lift a finger. Thanks
David · 21 November 2025
★★★★★ 1/5
TrustpilotWe rang up about a property for sale…
We rang up about a property for sale asking some straight forward questions which they couldn't answer but said they would find out and call us back. STILL WAITINGFeel sorry for the people trying to sell property as they're missing our on potential buyers.
Holt · 22 October 2024
Agent replied · 25 October 2024
Dear Holt, we were sorry to hear of this feedback but thank you for leaving your comments. We'd like to investigate further into this, we are having trouble locating your file by the name you have posted with the review. Could you please provide your full name, address and contact details to customerservicemanager@springbokgroup.co.uk so that we can provide you with a proper response. Best regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
