Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNatalie was excellent
Natalie was excellent. Always kept me informed of the progress of our purchase and would answer any questions quickly.
David · 29 April 2024
Agent replied · 25 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAmazing experience throughout
Amazing experience throughout. I dealt with Jamie who sort the best for both vendor and me and was pleasant to dela with.
Maurice · 27 February 2024
Agent replied · 25 October 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI sold my house with Springbok and wasn't let down with their friendly and professional service. One Happy lady 😁.
I sold my home through Springbok and I was very anxious as it was the first time for me. I have to commend Taryk as he was so helpful and put me at ease throughout the whole process. Springbok were on the whole brilliant, I was let down by a few viewers but a lovely lady bought my home and I couldn't be happier.
Elaine · 21 June 2024
Agent replied · 25 October 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotService I received from Lewis
The service I received from Lewis Buddle was very impressive it was fast, informative and very supportive of any queries we had.
Mr · 22 February 2024
Agent replied · 25 October 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotAnnie was great helped chased when…
Annie was great helped chased when solicitors was dragging always called me back when I left message. Helpful when I had questions. Thank you
Melanie · 8 January 2024
Agent replied · 25 October 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI dealt with Ernest from the start of…
I dealt with Ernest from the start of the process and found him to be very professional, knowledgeable and helpful throughout the whole transaction. He is credit to you and your valued team.
David · 2 May 2023
Agent replied · 25 October 2024
It’s great to hear that you were satisfied with your experience with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotVery polite and friendly
Very polite and friendly. Always easy to communicate with. Went between all parties involved so I didn't have to worry about it. Only reason for not 5 stars is that it took us a little while to build a repore. After that we got on very well and he was always doing the best to progress the sale, even in extremely difficult circumstances.
C · 24 June 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHASSLE FREE!
Right from the start of the process I have felt safe and secure. All my questions answered, all the hassles taken away. I have had none of the usual problems experienced with regular estate agents. Marc arranged 2 viewings very quickly and we had to cancel the second one as an offer had been made by the first viewer and accepted. We're still in the process but I'm very happy.
Christine · 7 February 2024
Agent replied · 25 October 2024
Your positive feedback is a badge of honor for us, and we're thrilled to have met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBig thanks to Annie at springbok for…
Big thanks to Annie at springbok for all her hard work getting my purchase through in good time 👍🏻
David · 6 April 2024
Agent replied · 25 October 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJamie is a nice guy and his very patient
Samuel · 30 September 2024
Agent replied · 25 October 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotErnest made the process so easy for us
Ernest made the process so easy for us! He updated us on the process and was very professional and helpful!
Nelu · 5 March 2024
Agent replied · 25 October 2024
Your positive feedback is a badge of honor for us, and we're thrilled to have met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
Trustpilotgreat sales negotiator
Lewis Buddle has been a great sales negotiator. Kept in contact and secured sale. Fingers crossed that sale completes without a hitch.
Stephanie · 22 January 2024
Agent replied · 25 October 2024
Your positive feedback is a badge of honor for us, and we're thrilled to have met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJamie was extremely helpful
Jamie was extremely helpful, patient and knowledgeable. He answered all my queries quickly and professionally. He made the experience easy for me. Thank you Jamie,
Ei · 12 November 2023
Agent replied · 25 October 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotTom was excellent in explaining the…
Tom was excellent in explaining the process clearly to us and was extremely helpful through out the process of trnsactions
Gafoor · 29 February 2024
Agent replied · 25 October 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotRarely return calls. Nightmare
Rarely return calls. Trying to book a viewing of property is a joke. You get told different things by different people. Still waiting to view a property after 5 phone calls, no-one has got back to me. Would NEVER use this company to sell a house and would strongly advise other's to beware. Dreadful. Do not fall into their web. Read their legal ties very carefully. Unethical mob.
C · 25 February 2024
Agent replied · 25 October 2024
Dear CG, thank you for your feedback. Sometimes, in our busier periods, our response times can increase and we are sorry to hear that you experienced this. If the property negotiator was not available, we encourage our customers to call in to our general lines so that we can flag to the appropriate staff member to speak to you quicker. We are however unable to identify your records based on the name posted with this review, so in order for us to make any action on your inquiry, we would ask that you email customerservicemanager@springbokgroup.co.uk. Thank you, best regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotSR8 2NT
Easy processKept informed and Marc was helpful and friendly to deal with.
Colin · 26 July 2024
Agent replied · 25 October 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI can NOT fault this company
I can NOT fault this company. They said they would sell my house and they did exactly that! My home had been on the market for 2 years with various agents and minimal viewings. Springbok changed that. The sales team are fantastic, the personal negotiators keep you updated almost daily, as do the Conveyancers.
Emma · 30 October 2024
Agent replied · 28 December 2024
We truly appreciate your positive review. We’re happy to know you were satisfied with the service we provided. Your feedback will be shared with the team. Please feel free to reach out if you need further assistance.Warm regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotCouldn't Be Bothered!
contacted them on Friday, they said someone would ring straight back - NOTHING BACK. they then sent several text messages with vidoes?!?!. contacted them again Saturday - NOTHING BACK. contacted them Sunday - NOTHING BACK. My husband rang them again this morning - PROPERTY SOLDWill NEVER entertain looking at a property promoted by these people
Elizabeth · 14 October 2024
Agent replied · 25 October 2024
Dear Elizabeth, we are really sorry to hear of this feedback. We are unable to find your details in our system based on just your first name, could you please provide us your full name and address to customerservicemanager@springbokgroup.co.uk so that we can further investigate for you? It can be difficult to comment on individual situations on such forums as this. Kindest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotWorking with springbok properties has…
Working with springbok properties has been very smooth sailing with the purchase of our first house. 4 months from viewing to completion and getting the keys in hand and I couldn’t fault the process. Working with sales progressor Annie has made the process much smoother as the communication is great and she was very helpful, helping us set up our surveys and answering any questions we had.
Rob · 12 March 2024
Agent replied · 25 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMarc was very professional and helped…
Marc was very professional and helped us get the house that we were after. He kept us updated with the progress of our offer.
Monica · 17 November 2023
Agent replied · 25 October 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAfter failing to sell my house I…
After failing to sell my house I contacted springbok. From my initial contact with Luke straughton the process was quick and simple. Charlotte Nicholas helped me along with the marketing of the house and once I had a buyer I was passed to Bethan Wilkins who I have to say was very patient with all my questions and replied to my emails quickly. Would definitely recommend.
Tina · 27 March 2024
Agent replied · 25 October 2024
Your review made our day! We're elated to have provided you with a great experience, and we truly appreciate your kind words. Rest assured, your feedback will be shared with the team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThe support I had from Bethan Wilkins…was execellent
The support I had from Bethan Wilkins was excellent throughout out my purchase. She is an asset to Springbok Properties
Mark · 14 February 2024
Agent replied · 25 October 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotThe representative lead me to believe I…
The representative lead me to believe I didn’t have any solicitors or estate agents to pay out and that I would get the full 400 thousand pounds that was agreed. They charged me nearly 10,thousand pounds. I wouldn’t have picked them being out of town from where the property was for sale and would have picked a local one. So now I can’t afford the property I was interested in now.
Barbara · 6 December 2023
Agent replied · 25 October 2024
Dear Barbara, thank you for your feedback. We're sorry that you were not satisfied following your experience with us. After an internal review, we can comment that the contract our valuer explained to you and that you signed had all of the fee details entailed clearly and not hidden. This was all accessible at your convenience prior to proceeding to the market with us. If we can be of any assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotMarc has been good with the sale…
Marc has been good with the sale process so far.It is in the motion of being sold.Soo far,so good.Will write a review when completed
Customer · 10 November 2023
Agent replied · 25 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
