Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotShould be -5
Complete waste of timewasters. They promised that I could sell at a lower price than market to 'their' group of investors, for a quick no-chain sale. Once I agreed, they market the property at bottom price and then keep suggesting I lower price. I would suggest that these guys are complete charlatans, but they know what they are doing and are nothing short of con artists. Anyone considering using this company should think again.
Stefan · 29 February 2024
Agent replied · 25 October 2024
Dear Stefan, thank you for providing your feedback, we were genuinely sorry to hear about your concerns. We take feedback such as this seriously as it helps us improve our services. However, it's disheartening to hear that your experience has fallen short of our usual high standards. It wouldn't align with our principles to make commitments we cannot fulfill, especially considering that false promises would not only be counterproductive for you but also financially detrimental for us as we invest in bringing your property to the market. Our commitment is to transparent and honest communication throughout the process. I'm sorry if there have been lapses in communication, and we want to assure you that we are here to address your concerns.Customer Services
★★★★★ 4/5
TrustpilotSmooth experience
Smooth experience through the sale of my property. Anna was always on hand to answer any questions and to help chase up any issues.
DR · 9 April 2024
Agent replied · 25 October 2024
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFriendly staff Mark kept me informed of…
Friendly staff Mark kept me informed of what the next steps was nice to deal with no stress.
Lee · 28 July 2024
Agent replied · 25 October 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJust started the process of purchasing…
Just started the process of purchasing property and Haden is my sales negotiator. So far so good. Still very early to comment on the service but will edit this review once purchase is finished.
Mr · 21 March 2025
★★★★★ 2/5
TrustpilotYou talk to more that 5 people and yes…
You talk to more that 5 people and yes ok they sold my property but at a lower price than I wanted as they said I wouldn't get a better price and they also charge a lot of money to do this - would have been cheaper going with estate agent but they got the job done
Devalued · 16 December 2024
Agent replied · 28 December 2024
Dear customer, thank you for your feedback. We are sorry to learn that your experience with us did not meet your expectations. We welcome all feedback such as this, as it is critical in our efforts to continuously improve. As with any sale, unfortunately, we are not able to make any guarantees, if the market does not respond in the way that we all anticipated, at your discretion, there is of course the option for your price to be reduced, however, this is case dependent and not the same for everybody. It is an individual situation, which can be difficult to comment on, on forums such as this one. We are glad to have been able to achieve your sale, and wish you all the best in this new chapter. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotTime wasters
They advertise and claim to give a price in 2 minutes over they website, but they turn you in to.their loop hole of phone calls to make waste your time !
Elio · 20 October 2025
Agent replied · 22 October 2025
Dear Elio, thank you for sharing your comments. We apologise for the delay in you receiving your quote. We often need to discuss certain things with you before we can provide a valuation. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotProperty Sold within 10 days & whilst we were abroad
We contacted Springbok to market our property & host viewings as going abroad for a few weeks.The whole process was really easy & surprisingly quick.Within a couple of days we had messages telling us the viewings that were booked & within 10 days we had 2 offers. We have accepted an offer & hope to complete the sale within 6-10 weeks. St4.
Debbie · 30 September 2024
Agent replied · 25 October 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotWf12 property Not completed yet but the…
Wf12 property Not completed yet but the buying stage is going well so far Jessica is keeping me informed and up to date with progress so far. Thank you Jessica
Mohammed · 24 November 2023
Agent replied · 25 October 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBuying a property
Currently in the process of purchasing a property, Craig has been so helpful, informative and easily available. He along with Jasmine have made this process so much easier and enjoyable
Miss · 23 November 2023
Agent replied · 25 October 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMason has been supportive and punctual…
Mason has been supportive and punctual when needing anything, good service
Ian · 13 November 2024
Agent replied · 28 December 2024
It’s great to hear that our team was able to assist you smoothly. We’ll pass your feedback on to them, and they’ll be pleased to know their efforts were appreciated. If you have any questions or need further assistance, feel free to contact us.Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJasmine was a great agent throughout
Jasmine was our agent throughout the buying process and was absolutely fantastic. They chased everything as and when needed, resulting in completion today, two month after reserving the property.
Stephen · 14 December 2023
Agent replied · 25 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotProfessional
Fairly happy with my accepted offer. Not bad with the current market and everyone I’ve encountered has been helpful and professional.Ernest was polite and sincere.Looking forward to completing the sale.
AdamWebsite · 19 November 2023
Agent replied · 25 October 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSam Lively
Sam Lively, kept us both updated and aware throughout the process. Sam was knowledgeable and polite and we just want to say Thank you.
Debbles · 29 March 2024
Agent replied · 25 October 2024
Your feedback brightened our day! Thank you for sharing your positive experience with us. We're thrilled that our service met your expectations, and we'll definitely pass your comments on to our team. Remember, we're here to help whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotNatalie was our point of contact
Natalie was our point of contact, she was excellent. Always chasing on enquiries on our behalf. Very happy with her service.
Brogan · 24 May 2024
Agent replied · 25 October 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 3/5
TrustpilotProfessional and helpful
Lewis was professional and helpful. It was a slow start, but there was quite a lot of interest in the property in the end.
Victoria · 26 March 2024
Agent replied · 25 October 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMason was excellent he took care of…
Mason was excellent he took care of everything keeping me up to date as we went along and quickly getting me a buyer without too much stressDeirdre
Deirdre · 23 January 2024
Agent replied · 25 October 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFriendly people and fast response
Jess is the best negotiator. Springbok properties in general is one of the best estate agent so far.
Mr · 17 July 2024
Agent replied · 25 October 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotStraight forward…
Straight forward to view the house and then talk to someone about it, to the point of making an offer and it being accepted. Thank you Lewis.
Ranjit · 22 January 2024
Agent replied · 25 October 2024
Your glowing review is music to our ears! We're overjoyed to have provided you with excellent service, and your feedback will be cherished by our team. If you have any further questions or need assistance down the road, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAbbie is amazing!!!!!
Abbie is amazing, so helpful and informative. It’s honestly been so easy and stress free.Thank you Abbie :)
Happy · 15 July 2024
Agent replied · 25 October 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotStraight from the startbsold
Straight from the start. Springboks was on the ball , done exactly as they said and got my house sold , well done Lewis buddle👍
Stewart · 22 February 2024
Agent replied · 25 October 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCraig Pendlebury
Craig kept us informed promptly throughout the selling process about viewings and the feedback from viewers.
Mark · 7 August 2024
Agent replied · 25 October 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBecci was brilliant
Becci was brilliant throughout the whole exchange, always on the case to chase stuff up for me, couldn't ask for anymore help fair play! Brilliant experience
Byna · 26 January 2024
Agent replied · 25 October 2024
Your feedback brightened our day! Thank you for sharing your positive experience with us. We're thrilled that our service met your expectations, and we'll definitely pass your comments on to our team. Remember, we're here to help whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotEfficient and Quick Sale
These guys delivered exactly what I needed, a quick and simple cash sale. They were responsive and transparent from the start. Provided me with a fair cash offer right away, and the entire process was handled with professionalism. The sale went through quickly, and I couldn’t be happier with their cash buying services. I will recommend them.
Henry · 10 November 2024
Agent replied · 28 December 2024
We appreciate you taking the time to leave a review. It’s great to hear that our team was able to assist you smoothly. We’ll pass your feedback on to them, and they’ll be pleased to know their efforts were appreciated. If you have any questions or need further assistance, feel free to contact us.Warm regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotVery friendly and helpful
Very friendly and helpful. I needed to sell my property, but did not want to wait years, as I've seen with other properties in my area. I'm quite rural, but needed to downsize. I was treated with kindness and respect and my questions were always answered straightaway. The Springbok caught my eye as I was trolling through websites, and being South African, how could I not. Happy with my choice.
Anne-Marie · 22 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
