Springbok Properties, Nationwide Trafford reviews

★★★★★ 5/5

Trustpilot

Great experience

We bought our house with Springbok and our progressor Tom was excellent. Always prompt with responses and supported us throughout with any queries.

Liz · 21 June 2024

★★★★★ 4/5

Trustpilot

Ernest was our sales negotiator

Ernest was our sales negotiator, his communication was generally good and he got our offer accepted within 10 days or so. He was helpful with any questions we had along the process.

Nathan&eva · 18 December 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service throughout and great communication. Tom was really helpful and kept me up to date throughout.

S · 27 September 2024

★★★★★ 5/5

Trustpilot

Sold my house with Springbok

Sold my house with Springbok. Anna and Jamie were excellent process was slower than hoped but no fault of Springbok.Buyers solicitor was slow so no fault of Springbok

Ian · 11 March 2024

★★★★★ 1/5

Trustpilot

Stay way …

Please stay away and don’t get fooled by their smart marketing strategies. It’s not how they make seem to make it . Please don’t waste your time and stay away from this online agency.

Alex · 17 October 2025

★★★★★ 5/5

Trustpilot

Very pleased

Very pleased with the service received. Mason kept me updated, was friendly and professional. Thank you!

Iain · 11 October 2024

★★★★★ 5/5

Trustpilot

Great service

Great service, Bethan Wilkins have done a fantastic job. Also Steven Tomlinson kept everything running smoothly. Recommended

Carlos · 25 September 2024

★★★★★ 2/5

Trustpilot

Only use if you wish to sacrifice your equity

I found Springbok properties by chance when researching agents to list my house with. I was sceptical at first as it all sounded too good to be true. I should have trusted my instincts. The sales person explained that they don't just buy properties at a low value and can also offer a more traditional, estate agent, type service. The salesman was very confident in their sales process, quoting figures such as "my last x houses were sold within 10 days". I decided to have a punt and put our house on the market with Springbok as their guaranteed for our property was quite attractive. This is despite them never viewing the property and being based nowhere near the area that I live in. Rather than the standard 16 week duration, I negotiated 8 weeks which took the deal up until Xmas. We had zero viewings and all Springbok appeared to do was list our property on RightMove. The price listed was for offers in excess of £10k more than they would guarantee me. I feel that had Springbok sold my property, they would have been the most expensive estate agent that we spoke with.I had a call every two weeks where the person looking after my case would tell me that the price should be reduced. I disagreed and refused to lower the price as it was comparable with others in my area. I made it clear that the problem to me is that only cash buyers can show interest which greatly narrows the potential buyers. I also pointed out that we were told about all the cash buyers and investors which had not transpired. At that point, we started to receive some cash offers, albeit at about 80% of the value of the property.My honest opinion is that if you want to sell your property quickly and give up a lot of equity then Springbok is probably for you. However, if you wish to sell your house the traditional way then it would be much more cost effective to use a traditional estate agent within your area as they will do far more for your money.No doubt this review will soon become lost amongst the hundreds of other "reviews" that seem to be generated daily. Hopefully any serious people looking to sell their property will be smart enough to filter out the 4 and 5 star reviews which seem to have a common, recurring theme.

David · 13 December 2023

★★★★★ 3/5

Trustpilot

On line agent

When purchasing a property passed on to several people once price agreed no continuity until a lady called Natalie took over, can not fault her. Having to pay £396 for search’s and a legal binding contract a rip off. My solicitor did all the searches which I was more confident with. When it came to completing sent the key they had to the wrong address with all the details on of the property I had purchased. As an on line agent I found them very incompetent and do not recommend.

Christine · 12 December 2023

★★★★★ 5/5

Trustpilot

Charlotte handled the sale of my…

Charlotte handled the sale of my property efficiently and required very little from me to get it all done. I would recommend Charlotte and Springbok for selling a property quickly and efficiently.

Simon · 12 December 2023

★★★★★ 5/5

Trustpilot

Sales progressor review

Jake was great and my purchase went through successfully. Thanks Jake!

Cat · 23 December 2024

★★★★★ 1/5

Trustpilot

SORT YOUR CUSTOMER SERVICE OUT !

I would give them 0 stars if I could. Started when I was trying to call my agent to make an offer. that took 90 minutes. I then get sent a payment link that doesn't work. Left her a message at 9:07 to tell her to call me so we can sort it. Don't hear back from her so leave a message with someone for her to call me back at about 1pm which did not happen. Finally get through to her about 4:30pm At which point she tells she will get someone from IT to fix it. I end calling again to ask to speak to IT a couple of hours later when they tell me I will get a call in under 4 hours. It never happened. I then had to put a note through the vendors door to apologise as to why my offer is so late. I then call up today to ask to speak to my agent and get lumbered with the the worse customer representative you can imagine. I would avoid this company like the plague if I were you!If you delete this review again I will complain.

Leigh · 9 December 2023

★★★★★ 1/5

Trustpilot

A quick sale and no costs.....I don't think so.

From the start I was assured of a quick cash sale this didn't happen, the property was then advertised. No viewings or interest apparently, my property was let so had tenants, there where viewings arranged but then they didn't show up. I was asked and basically told I needed to reduce my bottom line figure if I wanted to sell, I mentioned what had been discussed about there being cash buyers, I was told the cash buyers wanted to judge the market before making an offer, basically if there was a lot of interest the cash buyers would could in at that point. When you look at all the advertising jargon it borders on FALSE, "Sell in days - Not Months" mine was supposedly sold but has been going on for over 3-months! What they don't do is tell you what they have been offered for your property, the purchaser agreed on £186,000.00 with them, they told me I needed to accept £177,500 I wasn't made aware of the purchasers offer! Stay well clear of this company, use a local estate agent, as the saying goes "if it seems to good to be true it probably is". Would agree also with the other reviews with regards the issue of people not available for contact and do not return your calls.

Alan · 7 December 2023

★★★★★ 5/5

Trustpilot

Good communication throughout the sale…

Good communication throughout the sale of my house so I always kept upto date. I dealt with Jennie and Jasmine how were both really good.

Martyn · 30 April 2024

★★★★★ 4/5

Trustpilot

Motivated to complete

I did not have to get involved tooMuch and the buyers they find are motivated to move forward. They did make a good profit but I got what I asked for and they gave me a motivated buyer. Due to all other costs being covered by springbok I probably broke even had I sold at the same value through a normal estate agent. The solicitor they used for me was independent and very good.

Thomas · 11 April 2024

★★★★★ 4/5

Trustpilot

Excellent progressor

Jasmine was good at her role, ensuring the sale continued, the legalities and formalities were in place.Very good service, friendly, approachable, responsive. An excellent progressor.

Lisa · 28 April 2024

★★★★★ 3/5

Trustpilot

The initial sales pitch was fine but…

The initial sales pitch was fine but after that ………We had an agreed target price for the property, and it was advertised as ‘offers over’ but the first offer was at that price- we negotiated and accepted a price well below what Springbok clearly knew was our target but as time was running out to meet our deadline to retire and move abroad we accepted.The communication to their approved solicitors was SHOCKING. - the price quoted to them was wrong, they had not clarified with the solicitors that the payments would HAVE to be made at the end of the sale process. Trying to talk to someone at Springbok was initially fruitless.I had to complain to the solicitors about their shoddy paperwork and they somehow managed to get hold of Springbok to contact me to clarify the errors.The reviews indicate they are a reasonable company but my experience to date is not great and at this point in time I’m highly unlikely to recommend- however the process is yet to complete so there is time for redemption.

Bob · 30 November 2023

★★★★★ 5/5

Trustpilot

Ethan sorted me quickly and…

Ethan sorted me quickly and effortlessly. I was being kept in the dark by another agent who was on sick leave and I didn't realize so was pleasantly surprised Ethan stepped in and sorted me and updated me on developments

Catherine · 22 May 2026

★★★★★ 5/5

Trustpilot

Excellent service

Haden was really helpful and friendly during the process. Answered all the questions and was always at the other end of the line. Thank you

Daniela · 26 April 2024

★★★★★ 4/5

Trustpilot

Ernest has been very helpful and…

Ernest has been very helpful and patient through out the process. He listened to what I required from this sale and delivered the result I wanted with in my time frame.

Manmohan · 21 December 2023

★★★★★ 1/5

Trustpilot

Terrible service.

Any future business this company receives will not come via recommendation from me.Any issues you encounter will be met with the answer, "that was someone else from a different department, I can't help what they've done".I've previously written an honest review of a terrible experience which was replied with, "it is under investigation". I am yet to hear any excuse or outcome to the issues raised.The EPC was paid for and not carried out until the very last minute, delaying the sale further, even though I paid for it to be done 9 months prior. I called to speak with a manager to complain but was told the person I was complaining about was the manager and she would not put anyone more senior to herself on and took the complaint herself. I doubt that was ever filed.The conveyancers that springbok insisted you use are just as terrible and unprofessional.The whole experience from start to finish was a shambles and I would never put myself in a position to use them again, as a seller or a buyer. The only reason the sale did not fall through was because I knew the buyer and could speak with them directly, although, I still paid for the 'privilege' of springboks services.*Edit*As far as I'm concerned, that response to that type of feedback just screams sarcasm and lack of professionalism. Not even an obligatory apology. I'm not angry with that response though, I'm actually pleased, you've just shown what you're like to deal with and proven that all the negative feedback reviews are correct. Good luck with future endeavors.

Gary · 27 November 2023

★★★★★ 1/5

Trustpilot

Natalie refused to refund my deposit…

Natalie refused to refund my deposit after the 60 day contact ended when the seller refused to reduce the price due to damage found in the property afterward. They are trying to scam me out of my deposit even though I have proof the buyer will not lower the price. Complaint on going Beware of these cowboys !!!! Please ignore the poor explanation by Springbok in reply. They have their facts completely wrong. The house was uninhabitable. They keep coming up with poor excuses but I've asked the property ombudsman to investigate it. Don't part with your money you probably won't get it back their agreement is very very vague and they tell you lies!(

Debbie · 21 November 2023

★★★★★ 1/5

Trustpilot

Lessons learnt from a negative experience

I reached out to Springbok with the intention of arranging a prompt property sale, but the process turned out to be anything but swift. It closely resembled the traditional agent experience. When I enquired about the speed of the sale, I was told “my nerves had the better of me” and I found their patronizing tone distasteful when they insinuated that I had misunderstood their services. I am no expert but I am educated and spent a lot of time in the phone with them discussing their offering. After a painstaking two-month wait, Springbok finally located a buyer who offered £25,000 below the asking price. I was assigned a solicitor, and then communication ground to a halt. Although I was assured of the buyer's commitment, my solicitor received no updates for weeks. The most frustrating aspect was Springbok's elusive nature, with numerous unanswered calls and emails, rendering them unresponsive and uncooperative to move things along.Frustrated, I withdrew my property from their listings and enlisted the services of another agent. Interestingly, the very same buyer, who initially approached me through Springbok, returned through the new estate agent, offering an additional £20,000. Acknowledging that Springbok might have some claim on this buyer, I attempted to contact them, leaving seven messages and multiple emails, all unanswered. Consequently, I proceeded with the new estate agent to avoid losing the buyer.Four months later, a day after the exchange and just before completion, Springbok resurfaced with a pending application on my property title, demanding payment of their fees (the difference between their price and the new agent's price, £20,000). Yet again, my attempts to reach Springbok through emails and calls proved futile. Fortunately, their solicitor stepped in to mediate, ultimately agreeing a reduction of the fees and clear my property title.This ordeal was a harrowing emotional rollercoaster. To settle Springbok's fees, I had to borrow from my bank. While I accept responsibility for signing a contract with unfavorable terms, I believe the fees were unjust considering my persistent efforts to engage Springbok and address the buyer situation in a timely manner. Yes, they found a buyer, but I have no reason to believe this buyer wouldn’t have found my property on the other mainstream agent’s website. Also note, my property was not derelict or in bad shape but in good conditions.As a lesson learned, and for the benefit of future customers, I would strongly advise opting for a traditional agent, as the promise of a quick sale with Springbok turned out to be a myth. Additionally, it's imperative to exercise caution when signing contracts, especially under pressure, as I did, in the hope that Springbok would guide me through the process, an expectation that went unfulfilled, leaving me burdened with a substantial bill at the end that depleted my financial cushion.I wasn’t planning on writing a review, but 24 hours after I paid their fees they emailed me enthusiastically congratulating me on my sale and encouraging me to review them… so I decided to document my experience hoping it will help others avoid my mistakes.

Lucia · 20 November 2023

★★★★★ 4/5

Trustpilot

Slow to start but once buyer found very quick sale

It was a good start with urself selling our property but once the 1st buyer pulled out after a long time waiting the while progress slowed right down , it took nearly 1 year to sell the property but that was because we had sitting tenants in it which council dragged heals to rehouse . Once we found 2nd buyer the whole prossedure only took weeks to complete so was very impressed .thank u for selling for us

Carol · 4 January 2024