Springbok Properties, Nationwide Trafford reviews

★★★★★ 3/5

Trustpilot

My negotiator was Ernest

My negotiator was Ernest. He did negotiate the sale if my house and got me a sale quickly. I would have preferred a little more as an offer but the lower offer ensured a quick process. The only thing I would say to enhance your sales patter would be to slow your speech down and allow your client to talk. Give your client some room to answer and process the information you pass over. Otherwise, I feel Ernest did a great job in securing our sale.

Tracey · 27 May 2024

★★★★★ 5/5

Trustpilot

Out of the way service by Sam

I would like to highlight the amazing services offered by Sam from Springboks properties. My father was looking to sell his ancestral property but was only faced with all lowball offers and was on the verge of dropping the plan. One of his friend recommended SP and he got in touch with their agent Sam. He highly spoke of their services since he was able to understand his requirement and suggested him there was no need for renovations needed to get an offer. He was able to get a much higher offer than expected although it took a couple of months to complete, it was very fast.

Julia · 27 May 2024

★★★★★ 1/5

Trustpilot

How they’ve got excellent on here makes…

How they’ve got excellent on here makes me now question trust pilot. The worst company I’ve ever dealt with , unprofessional is an understatement, my 5 yr old nephew has more knowledge about mortgages. Passed on and on to different kids working there who were arrogant and couldn’t wait to put the phone down . Unanswered countless emails . Said 3 months completion , took 9 months 👏

Chris · 9 December 2024

★★★★★ 1/5

Trustpilot

Avoid!!

Avoid! Wish we could go back in time!We are first time buyers and we fell in love with a property and unfortunately got pressured in to paying nearly 2,900 pounds deposit by this company, they said we had to pay it within 2 hours! Of course we did this as we loved the house and had not spoken to a solicitor at this point.We STRONGLY advise to get a level 3 survey regardless of what property you get if you use this company as when their small print states they cannot be held responsible for any misinformation about the property they sure mean that! They advertised a uninhabitable loft conversion as a bedroom which our survey picked up on and lots of other urgent repairs, meaning the house was a ZERO bedroom house, thankfully as it was structural we got £2,500 back but lost nearly £400 pounds of fees to springbok when all they did was take our money for a wrongly advertised property!! (Plus all the other fees for searches which were undertaken prior to the survey)We believe the sellers were likely aware of this and our impression is that if someone is using this company to sell, it is likely for a reason! Use a reputable estate agent and avoid this company!!!They then tried to pressure us to use their solicitors which the sellers were also using, marketing it as a ‘’quicker process’’however we are so glad we didn’t do this as they would have almost definitely favoured the seller. We luckily got some money back and will be continuing a search for a house and will definitely be avoiding using this estate agents.We read reviews prior to using springbok and decided to listen to the positive ones however please take this as a sign not to! We learnt the hard way.

Rebeka · 24 May 2024

★★★★★ 5/5

Trustpilot

Although the sale is not yet complete

Although the sale is not yet complete, Marc has been very helpful and responsive. He was mindful and worked around time difference issues as I live overseas, which was appreciated. I'm really hoping the closing of the sale continues smoothly now.

Claire · 16 November 2023

★★★★★ 1/5

Trustpilot

Disappointing from start to finish

Sadly from start to finish, we had a very disappointing service from Springbok. They over-valued our property, and as time went on they lost interest as it became apparent that more work was required on their behalf for them to fulfil their agreement to sell the property. We ended up reducing the property by 65k from their initial valuation.We were also promised that they 9/10 only accept cash sales. We were informed that they always made their purchasers pay a deposit, to guarantee the sale. We ended up with a mortgage-reliant buyer who would not pay a deposit, consequently (through no fault of their own) their sale fell through, which meant at the point of exchange/completion we were left back at the same position we started at 8 months earlier. From that point on, Springbok Properties communicated very little information, including the fact that our buyers had decided to keep their property on the market for only 1 more week and if they had no other interest, they would remove their property from the market. Springbok Properties like cheap and easy sales that benefit them. If you are looking for a property company to do right by you, look elsewhere.

Kerri · 21 May 2024

★★★★★ 5/5

Trustpilot

Our experience of Springbok Properties was outstanding thanks to their sales model and brilliant officers

Our experience of Springbok Properties in achieving sale of our character property in the Barham Downs area of the Kent Downs AONB was outstanding (this in a SE England property recession environment, and having had our property on the market, unsuccessfully for 1.4 months). I particularly thank Springbok Properties (SB) officers Kiran Thomson and Jessica Thornton for enabling the sale. The SB sales model is a new and ground-breaking one in its exclusive emphasis on having solely an investor/cash buyer purchasers base (very different to the traditional high street estate agents general potential purchasers model) and they only take on properties that have very clear USPs and for sellers looking to quick sales at or above high-end cash-buy prices. They also truly engage with sellers we found from a 'hands on' proactive helpful 'listening' approach as we found taking in key USP details from sellers that can enable achievement of successful cash-buy sales. SB whilst advising 12 weeks from deposit and sale agreement signing to receipt of full sale amount ae also very proactive we have found in their system for achieving where able a potential shortening of timeline, and Importantly keep you up to date on process progression including swift start to conveyancing process. Highly recommend!

Alan · 21 May 2024

★★★★★ 1/5

Trustpilot

Sent a message through Rightmove to…

Sent a message through Rightmove to request a viewing, I received a call back & was told I was now booked in to view , didn’t receive the email confirmation I was expecting, rang up and explained, only to be told I am not booked in, but someone will call me.I received no call, rang back and explained I need to know as I now have the day booked off work for it. Still no response. I’m baffled how such a simple thing as booking an appointment has become such an ordeal, I spoke to the same lady every single phone call, she was the one who I initially booked me in. And yet she managed to achieve nothing but stress, impressive! If something this simple becomes so hard, I wouldn’t trust them through a property buying process. Pathetic experience.

Tim · 20 May 2024

★★★★★ 5/5

Trustpilot

Springbok support

We had very good avice about the current state of the market and realistic prices. Viewings were shared clearly and feedback was as lso shared. Earnest was always on hand to support us.

Nick · 1 May 2024

★★★★★ 1/5

Trustpilot

I had an extremely disappointing…

I had an extremely disappointing experience with this agency from start to finish.Firstly, Craig, the salesperson I dealt with, was simply dreadful. From the outset, he insisted on scrutinizing my bank statements before even considering my offer. Not only was this invasive, but he also became confrontational when I questioned his approach. His manner on the phone was rude, and his emails were no better. Thankfully, I didn't have to deal with him once my offer was accepted.The problems didn't end there. The sales progression team was equally unhelpful. Despite promising a completion within 2-3 months, it dragged on for a painful 6 months. Communication was practically non-existent, and whenever I tried to get an update, I was met with vague responses and no real indication of progress. Every call with them was stressful, as it seemed they weren't listening to my preferences for exchange and completion dates. It felt like they were just feeding me nonsense to placate me. In the end, it was only through relentless chasing from both myself and the seller that anything got done.Overall, my experience with this agency was abysmal. I wouldn't recommend them to anyone looking for a smooth and stress-free property transaction.

Arvind · 14 May 2024

★★★★★ 5/5

Trustpilot

Great service from beginning to end

Great service from beginning to end, particularly Jamie our sales agent / negotiator who kept us up to date at every opportunity

Vikkie · 31 October 2024

★★★★★ 1/5

Trustpilot

What can I say positively about this…

What can I say positively about this company.....nothing.They promised that they could sell at a lower price than market value to 'their' group of investors, for a quick no-chain sale. Once I agreed, they marketed the property on Right move!! We could have stayed with previous EA if just advertising on right move. I would suggest that these guys prey on the vulnerable but they know what they are doing and are nothing short of con artists.Anyone considering using this company should think again as when I did sell the property we found they had put a charge on the land registry!!! PLEASE BE AWARENote: Springbok have tried to get this review taken down but failed. Don't listen to what their reply says as it's all false, they do rush you,endless texts, phone calls and emails pushing you to sign this 'golden opportunity' only to advertise on Rightmove 😡 please people avoid this company

Jo · 13 May 2024

★★★★★ 1/5

Trustpilot

What a horrible and embarrassing experience

Currently in the process of buying a property through Springbok, the company hasn't responded to me or my solicitor in a month. The estate agent dealing with the sale or their customer service. They boast a 60 day completion process, by this standard the sale would've been completed 6 weeks ago but I'm yet to even have a draft contact. I am completely in the dark. That's alright for them though. They required an upfront deposit of £2,500 and charged me £500 for the privilege of paying the deposit, however there has been essentially no progress since taking my money. I feel like a fool that's being taken for a ride. Edit: I contacted customer service again, as the company reply suggested. They have once again chosen not to respond a week later, besides an automated response claiming to reply within 72 hours. This level of carelessness and unprofessionalism from Springbok has blown me away.

Kieran · 13 May 2024

★★★★★ 5/5

Trustpilot

Laura has been in contact on a regular…

Laura has been in contact on a regular basis, keeping me informed of the progress.Very pleased so far.Thanks Malcolm.

Malcolm · 13 December 2024

★★★★★ 5/5

Trustpilot

Lewis Buddle has been wonderful

Lewis Buddle has been wonderful. Sale not complete yet but Lewis has done his bit. Took a wee bit longer than we thought but through no fault of Springbok but hopefully that's us there now. Would recommend them again

Shona · 15 December 2023

★★★★★ 4/5

Trustpilot

Anna was a very helpful lady

Anna was a very helpful lady, who kept me updated with the progress of the sale.The only problem was, the wrong information was asked for from the Land Registry, which added another month to the sale.

David · 19 February 2024

★★★★★ 5/5

Trustpilot

Good experience

As investors we buy multiple properties. Always a pleasure to work with Abbie Brawn at Springbok.

Jane · 18 May 2026

★★★★★ 1/5

Trustpilot

AVOID LIKE THE PLAGUE

Never in my life have I regretted a decision more than the one to choose Springbok properties to market our home. The sales team sell you the dream of a quick sale and lots of other perks which local estate agents apparently don’t offer, but once the 4 month contract is signed that is where the absolutely appalling customer service begins. The only phone calls or emails we received were to rubbish our house and tell us that the price needed to be lowered. Communication was slow and often non existent apart from when we agreed to lower the asking price, then we received an immediate reply and the price was changed on all marketing platforms within minutes. After 4 very long months, Springbok failed to sell our house. We gave more than the required notice to remove it from the market yet they still tried to tell us we needed to give another 4 weeks notice. Luckily we had everything in writing so they were unable to keep us tied to them, despite their efforts. Springbok also failed to remove our house on the agreed date and tried to blame the likes of Rightmove and Zoopla for the delay. It was only when I pointed out some of their shocking lies and fabrications that they finally removed our house. Thankfully we are now free of Springbok and the best advice I can give is to AVOID THIS DREADFUL COMPANY LIKE THE PLAGUE!

Lea · 7 May 2024

★★★★★ 5/5

Trustpilot

Brilliant service

Brilliant service. Becki kept me up to date all the way through the process and was aways pleasant and polite and did everything she could to help with the process. Becki went above and beyond. Thank you

Valerie · 26 January 2024

★★★★★ 1/5

Trustpilot

I was asked to review my negotiator…

I was asked to review my negotiator (Sam). I am not aware of anyone named Sam having anything to do with my purchase. Apparently even the Senior Sales Negotiator cannot get their facts right.So far I had to call to get confirmation that my deposit had been received having waited 2 days to get it from Springbok. I was then advised my contract would be sent however, the address they held for me was not mine despite providing 2 forms of address prior. I was promised the contract by return last Friday, didn't happen. I was then promised on Monday of this week it would be sent ASAP, and yet here we are Friday afternoon passed close of business and still no contract. I am not certain what ASAP means to Springbok staff but it is obviously polar opposites to what I thought it meant. So far the service has been non existent but plenty of excuses.I will contact your Customer Service Manager, please note it will be the 2nd time I have, as I had already contacted them prior to putting this review up!

Elizabeth · 7 May 2024

★★★★★ 5/5

Trustpilot

It’s early days

It’s early days, however Chris Stalker was excellent negotiating with the seller and myself, always returned calls swiftly and answered all my questions.

Ms · 8 October 2024

★★★★★ 2/5

Trustpilot

High praise for Ernest lukovnikovas

First of all told me if I went with there suggested solicitors it would be much faster process as well as doing cash purchase so I did. Asked for very little from me till the day before completion (4months later). And then BETHAN and my solicitor were so so badly communicative I thing two deaf people would have done better. The only thing I would recommend about springbok properties is the Ernest lukovnikovas was superb with my negotiating with the seller to get the best price for me and organising my multiple visits to the property

Caine · 4 May 2024

★★★★★ 5/5

Trustpilot

Good experience in the end

The initial assigned agent was impossible to get in touch with but then Annie was assigned to our purchase and that changed everything. She was really professional and helpful.

Val · 26 June 2024

★★★★★ 5/5

Trustpilot

G67 Callum - Springbok

Callum has been very helpful and has been very responsive when needed Overall happy with my progressors support since being appointed with him. Josh re G67.

Josh · 16 August 2024