Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI recommend Springbok as they make…
I recommend Springbok as they make helped every step of the way including my daft questions! Big thank you to Craig for the amount of viewings and a buyer!
Adi · 3 September 2024
Agent replied · 25 October 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotI paid £5,396 to an estate agency in…
I paid £5,396 to an estate agency in July 2025 as a reservation deposit for a property in Manchester. I was told in writing that the deposit would be refunded if the seller withdrew or if there was a good reason not to proceed.
Ahmed · 20 October 2025
Agent replied · 22 October 2025
Dear Ahmed, thank you for your comments here. We understand that this has been addressed with you internally but can comment that your refund has been actioned as per the agreement terms and conditions. The contract was made available to you in your portal at the time of entering into it. We recognise that you sent a formal email to us however this was being dealt with in due course by our internal team - Requests for refunds in this nature do need to go through an approval process which is what was happening in this case. We wish you all the best and are sorry that the purchase did not materialise this time. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSpronbok Properties were on top of…
Spronbok Properties were on top of everything and very responsive and professionals, I dealt with Becci and she was extremely punctual and responsive.
Adam · 3 December 2024
Agent replied · 28 December 2024
Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotIt's a scam!
It's a scam. The "contract" forces you to sell to them for a given price at some time in a four month period. If you sell elsewhere, you have to pay them (at least) £7,000! If they sell your property for more, they keep the difference. If they only have a buyer for less, they renegotiate with you at the lower amount. They do not have to pay the contract price, they simply have an option to do so. They can't lose. You definitely can.I read the contract and have a law degree. Many sellers wouldn't understand the implications, especially as their sales staff lied when I challenged them on the penalty clause. Springbok do not encourage you to consult a solicitor, just push for you to sign straight away.
Kevin · 11 July 2024
Agent replied · 25 October 2024
Dear Kevin, thank you for sharing your comments. We are sorry to hear of your concerns and would like to clarify that, you are correct in saying that there is a selling fee owed if a seller were to exchange and complete with a buyer we had introduced, and this is standard practice in the property industry. We do have multiple contract options that a seller may choose between (usually we would suggest the most suitable one), so when looking at the contract we believe you're referring to, you are correct in saying that this is an "option" and not a guarantee of sale, which is also never indicated by any of our staff or through this contract. Naturally, if on this contract, the sale does not transpire as we initially set out, then we would look at adjusting or negotiating the price - This is again something that is common on the property industry. We're afraid that we can't see that you have chosen to use our services and therefore are unable to comment on the individual scenario that is the discussion around signing our contract, however, we would like to note that we do provide ample time for sellers to review any contracts during which time they are of course more than welcome to consult third parties. If we can be of any assistance, please do not hesitate to contact us further. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotWhen I first thought of selling my home…
When I first thought of selling my home I noticed an add for Springbok on line, I went through the usual procedure of filling out the questionnaire online, soon afterwards jmwas contacted by Mason, who has been my sales negotiator throughout, after only one or two short conversations with, I could sence his confidence of success which in turn gave me a lot of confidence and knew I had made the right choice, we were soon talking like old friends, and true to his word my house sold in a matter of weeks, his pleasant friendly manner was I,am sure a big factor in the selling of my home ,to which I thank him very much.
James · 11 July 2024
Agent replied · 25 October 2024
Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHamish has been outstanding sales…
Hamish has been outstanding sales progresser he was polite friendly and any query we had about our purchase of the property he was on it gives us good advice.
Nasreen · 30 August 2024
Agent replied · 25 October 2024
Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotIts a very pathetic and horrible…
Its a very pathetic and horrible experience.I would never deal with Springbok again. They are only a online agency and they only just deal with selling. They haven't mentioned this to us when dealing with us. It took around 1 yr for the sale completion and during the sale process 4 to 5 agents have changed. We never have one contact person whom we can reach out to during the process. Everytime when we contact them we have to deal with a new person.On the day of final exchange there was no agent or the seller to hand over the property. The property is in a very dirty condition even you cannot enter inside the property. No one is there to hand over the property and its left open and the seller left the property with out handing over the keys. When we contacted Springbok they simply said that its not there responsibility if the property is not in a livable condition at all. They mentioned its not there responsibility what ever the condition the property is in.
Durga · 10 July 2024
Agent replied · 25 October 2024
Dear Durga, thank you for your comments, we are disappointed to learn that your experience with us ended on this note. It's surprising to hear that you feel you didn't have one person to reach out to during this transaction, as you did certainly have a dedicated conveyancing agent on the file who we can see did communicate with yourself and between solicitors throughout the entire process. We are sorry if there was any confusion as to who to contact. In terms of the timescale, unfortunately, sometimes a property transaction can take a very long time due to unsuspected delays along the way, that may be out of everybody's control. It's quite rare for it to reach the year mark, so we can appreciate that it would have been a frustrating process toward the end, though now that the door has closed, we hope that you do have a sense of finality when entering this new chapter. Lastly, in regards to the property condition upon completion, in a normal transaction, the seller provides the keys once solicitors have confirmed completion, at a convenient time for both parties arranged by us. If the property is not in a good state at this point, this is to be raised with the solicitors, which would then become a post completion legal issue outside of any estate agency scope. Please let us know if we can be of any further assistance and we would like to wish you the very best. Best regards, Springbok Customer Services
★★★★★ 3/5
TrustpilotVery disappointed.I bought flat but I…
Very disappointed.I bought flat but I had no access in to the main entrance.Springbok never gave me the key for main entrance.I spoke to springbok lady call Mia few times but there wasn’t any help available.Its a joke.After three Weeks of struggle I got Fob for main entrance from management company and spent £80 for two fobs.I lost three weeks rent/mortage payment/service charges and council tax.I have learned the lesson and won’t be ripped off again.
Mati · 14 September 2024
Agent replied · 25 October 2024
Dear Matt, thank you for your comments. Our internal team have looked into this and advise that this has never come to our attention - We cannot see that anyone has ever advised us that the full set of keys were not handed over. It would fall within the seller's responsibility to hand over the full set of keys rather than ourselves verifying this, and so in the absence of this information we couldn't have known there was an issue. We have checked our call logs and cannot see any voicemails left for us - We apologise, if you made attempts to contact us and didn't get through, and that you had to handle this independently. We would like to wish you all the best in this new chapter. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotLaura was very attentive and was very…
Laura was very attentive and was very pro-active during the short time we spoke. No complaints from my part on Laura’s efforts. All good so far.
MR · 14 October 2024
Agent replied · 25 October 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI’d recommend Marc
Marc was polite, friendly, helpful and efficient at dealing with my offer on a property. I would definitely recommend. Thanks for your help.
Michelle · 28 November 2024
Agent replied · 28 December 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotNatalie was a great sales progressor…
Natalie was a great sales progressor (the person who deals with the property once an offer is accepted). She kept me well informed of the sale. The property sold to local buyer not an investor.
Stephanie · 12 May 2024
Agent replied · 25 October 2024
Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotAVOID!
Had a really great call with the intial agent, then was told that no, the information we had been given was not true by the second sales person, and when I naturally got upset I was told to calm down! Not a great start.
Unhappy · 16 October 2025
Agent replied · 22 October 2025
Dear Customer, we were sorry to hear of this feedback but thank you for leaving your comments. We'd like to investigate further into this, we are having trouble locating your file by the name you have posted with the review. Could you please provide your full name, address and contact details to customerservicemanager@springbokgroup.co.uk so that we can provide you with a proper response. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish. Great offer, then progression through to completion at our timeline. I would recommend Thomas Robinson at Springbok to any potential sellers.
David · 25 September 2024
Agent replied · 25 October 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotLewis was very informative and clearly…
Lewis was very informative and clearly experienced as a sales negotiator. Nothing was too much trouble and any queries were answered promptly.
Michelle · 9 December 2024
Agent replied · 28 December 2024
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.Warm regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotTom was very helpful and communicated…
Tom was very helpful and communicated updates throughout the progress. Some issues with solicitors caused delays but Tom pushed for completion which was eventually successful.
Elly · 25 October 2024
Agent replied · 28 December 2024
Thank you for sharing your experience. We’re pleased to have met your expectations and provided the support you needed. Your feedback will be shared with our team, who’ll appreciate the recognition. If you ever require further assistance, don’t hesitate to reach out.Warm regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotWe found springbok back in February…
We found springbok back in February when we found our dream family home and needed to sell our current home quickly in order to secure it. We were fed the whole, "we buy any property" but that soon turned into we need to sell it to our investors instead to get the profit you require this usually takes 10 days. We were happy as it went off to a great start with 3 viewings straight away although one never turned up, and the other 2 putting in offers to buy! However, one of the main reasons we went for springbok was because of the 5k non refundable deposit securing your sale with a less likely chance of anyone pulling out! Our negotiator Craig did not secure this, and a few weeks into the sale after securing our dream home too, our buyer pulled out resulting in our onward also pulling out as they needed a sale, i felt springbok were no different to regular estate agents. Craig would not answer my calls after our buyer pulled out, but when contacted on another phone would answer, making me feel I was being ignored, he would also be quite condescending and intimidating. When we thought that's okay we had 2 people want our property, maybe the other is still interested, Craig said she had a house to sell and that had fallen through which we were told only proceedable people were viewing our property due to our circumstances so their strict vetting is a lie along with their 5k non refundable deposit. I put in a complaint about Craig but the email was just sent straight to him from the manager I emailed which I find incredibly unprofessional and a failure of their customer service as an independent complaints department should have contacted me and dealt with it and not Craig who I was unhappy with. As a result I had Craig ringing me, saying our house isn't worth the price that's why she pulled out, we should drop it etc...they'll tell you it isn't worth the price, you wouldn't get it sold elsewhere for better, or auction wouldn't work either etc... we heard it all! We then found out we needed to formally tell them in writing we didn't want the contract to renew after the 8 week period was over which ours by the point nearly was, so we had to be stuck with them for another 28 days to get out of the contract. In that 4 weeks, we had many interested people apparently but no viewings, these "investors" they go on about were non existent but funnily enough loads of viewings all of a sudden when we were at the end of the contract. We decided to decline and leave this company behind and were so glad we did as we sold very quickly at auction elsewhere for the price we needed and have moved into our forever family home! No thanks to springbok. Also, they will email you saying the buyers they found, if you sell to them after you've left, you owe springbok the commission!! Ridiculous unearned commission as out of the 4 names we couldn't sell to, 2 never showed up to view our property and some were people we knew personally and likely heard about the property through us sharing on our social media and not springbok. Don't waste your time, go with someone else.
Holly · 29 June 2024
Agent replied · 25 October 2024
Dear Holly, thank you for sharing your comments. We were disappointed to hear that your experience with us was not a positive one. All of the details about how our arrangement with you works is available in the contract and, we are always open and willing to support customers through any uncertainties or when things don't go as planned, which unfortunately does happen from time to time in any business in the industry. Although it can be challenging to comment on such an individual circumstance on forums like this one, with regards to the deposit, you are correct in saying that we do expect a buyer to enter into our reservation deposit scheme to ultimately secure the transaction for each party, although we would not force this if a buyer was adamant this was not something they wanted to enter into, despite it's benefits for all involved. You are also correct in saying that should the property be introduced via ourselves, the contractual obligations would apply, and this is typical in any property sale/estate agent contracts. We are sorry that it did not work out between yourself and us, and we are so very glad to hear that your property has eventually achieved a sale. We would like to wish you the very best. Warmest regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBethan was fantastic at getting us…
Bethan was fantastic at getting us through to completion. Clear communication throughout the process and supportive with query resolution. She’s super helpful and has a great manner. Really grateful to her for all her hard work on the sale.
Katie · 12 February 2024
Agent replied · 25 October 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotVery dissappointed
Very dissappointed. We arrived for a house viewing however no agent arrived to show us the property.Received text reminders during the day to prompt us to attend the appointment.When we got findlly got through on the phone we were told the appointment had been cancelled by them as the house is now under offer.Very poor communication. I had left a voicemail and email the day prior to confirm. This is a remote and automated service with communication and customer care.
Rachel · 26 June 2024
Agent replied · 25 October 2024
Dear Rachel, thank you for sharing your comments, we are so sorry to hear if we've fallen short of our usual standards during your experience with us. We are currently looking further into this internally to be able to provide you with a more accurate response. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotStar of the show Natalie
Natalie was always very positive that our property would sell. She always returned my phone calls or called me to keep me updated.It may have taken a bit longer than expected but we got there in the end DG2
Shona · 9 February 2024
Agent replied · 25 October 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotVery professional services
Springbok have been nothing but great and have made my selling experience as easy as it can be.Charlotte has been great throughout the process and is kind and helpful and nothing has been to much trouble for her.Would recommend using her again.Thanks for you help.
Rachel · 21 September 2023
Agent replied · 25 October 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFirst experience with Springbok
We spoken to Haden who explained the process and reassured us about some concerns we had initially. We greatly appreciated his help and he helped us agree a purchase price with the vendor.
Gail · 20 January 2026
Agent replied · 22 January 2026
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotGood service so far
Good service so far , early days in terms of the house sale process. Lewis was diligent and informative and regularly kept us up to date.
Mark · 2 October 2024
Agent replied · 25 October 2024
Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotWe decided to go on a family adventure…
We decided to go on a family adventure and relocate. Springbok helped us move quickly taking the stress out of selling. Jessica was amazing from start to finish
Samantha · 30 August 2024
Agent replied · 25 October 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotFirst time buyers AVOID
I recently bought my first home and the seller’s estate agent of choice was Springbok. The whole experience was a hassle from the get go. The communication was bordering on non-existent at times and I was even charged a fee by them as the buyer, which I had never heard of any other estate agent doing. Every time I had anything to discuss, they had an excuse. They even told me at one point that they were not an estate agent, but rather a property buying company (or words to that effect) and that is why it was different. I was passed from my initial salesman to an overseer for the progression once I had an accepted offer, both of whom couldn’t convince me that the company was any good. The individuals were friendly enough, but what was being provided was awful. I will be strongly avoiding this estate agent at all costs moving forward and advising anybody who will listen the same.
Tom · 22 June 2024
Agent replied · 25 October 2024
Dear Tom, we sincerely appreciate your feedback; it's an integral part of our continuous improvement process. Your insights into your experience are highly valuable to us, and we want to assure you that we are committed to thoroughly investigating the matter internally. Our team will delve into the details to identify areas for improvement and take necessary measures. Your perspective helps us enhance our services, and we are grateful for your contribution. Warm regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
