Springbok Properties, Nationwide Trafford reviews

Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services

Dear Rachael, thank you for sharing your comments and we are sorry to hear that you have been left feeling dissatisfied following your experience with us. It is concerning to learn that you believe there has been a breach of contract - Although we do not offer any guarantees or promises in any aspect of our contract, we would still be grateful to know in what way you believe this is, so that we can assist and take any necessary measures. It is challenging to address personal situations on review platforms, although we can comment that we would typically make a price adjustment with your agreement, if there was not sufficient interest already. In terms of the complaints procedure not being followed, we would like to be able to check for any emails you may have sent to us, to be able to address these with you (if they have not been already), as we have only been able to search with your first name as posted with this review, which is difficult to narrow down without your surname or email address. If you are able to email us at customerservicemanager@springbokgroup.co.uk we will be able to check this for you, and so that we can send you an email with your contract, as we certainly can email this across. We are authorised and regulated by The Property Ombudsman and will liaise with them regarding your case as and when we receive correspondence. In the meantime, please do not hesitate to contact us and we're once again sorry that your experience with us has not been positive. Best regards, Springbok Customer Services

Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services

Dear Della, thank you for sharing your feedback. We were sorry to hear that your experience with us has fallen short of expectations. The details of how our arrangement works are fully outlined in the contract, and we always strive to guide our customers through any uncertainties or challenges that may arise during the process. While occasional setbacks are an unfortunate reality in property, we are always open and willing to support customers through any uncertainties when things don't go as planned. Regarding the deposit, you are correct that we encourage buyers to participate in our reservation deposit scheme, as it provides security for all parties involved. However, we are not able to force this if a buyer chose not to proceed with it, despite the clear benefits it offers to both sides of the transaction. We hope this explanation provides some clarity. Best regards, Springbok Customer Services

Dear Jonie, thank you for comments. Upon reading, we are sorry to hear that you're dissatisfied so far during your experience with us. We would like to start by advising that we can't seem to locate a file for the name you've provided in this review, to be able to address or correct these concerns with you, including amending the listing if required, we would be grateful if you were able to email us at customerservicemanager@springbokgroup.co.uk for us to do so. It is as a result, challenging to comment on the individual concerns that you have raised here, so we will try to provide some general clarification. In regards to the viewings: We would like to confirm whether you're saying you have only had 3 viewings, or you have had members of the public visiting your garden which hasn't been arranged prior to? Concerning the price, it's not in our interest to overprice properties - It wouldn't align with our principles to make commitments we cannot fulfil, especially considering that false promises would not only be counterproductive for you but also financially detrimental for us as we invest in bringing your property to the market, at no cost to yourself, and a cash purchase is not suitable for every property, nor would it be a guarantee to us that an owner would proceed that route - This is simply not our process and we're sorry if there have been miscommunications that led to this understanding. We are also disappointed to learn that you've experienced communication difficulties with us, and is definitely something we would like to look into further internally if you were to contact us with your details. We hope that the process from here on is more positive for you and wish you all the best with your sale. Best regards, Springbok Customer Services

Your feedback is so appreciated. Thank you for sharing your positive experience with us. We're thrilled that our service met your expectations, and we'll definitely pass your comments on to our team. Remember, we're here to help whenever you need us. Warmest Regards, Springbok Customer Services

We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services

Dear Sally, thank you for your feedback. We do believe there has been a miscommunication here - Springbok Properties have not asked you to pay for any fees at all in relation to your property, rather it is the solicitors who you chose to enlist for your conveyancing. If we can be of any further assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services

Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services

Dear Alasdair, we are sorry to learn that your experience with us has not been a positive one. Although it can be difficult to comment on such individual circumstances on platforms such as this one, we can provide some clarification around the concerns you have noted. We can see that there were 2 price adjustments during your time with us, to proactively bring new interest through for the property, please be assured that it is certainly not to increase our remuneration, as we had not achieved a sale throughout this time, what you're describing isn't something that could have happened in this situation. We are sorry for any disruptions with viewings and trouble contacting us, we'll look further into this internally to ensure our standards are being met, and action any changes if required. Overall, we too are disappointed that the property did not achieve a sale, and are sorry that it did not materialise the way that we had anticipated. It is counterproductive for us to offer our services to any customer who we do not believe that we can help, given that we do not charge any selling fees, and we can understand the inconvenience and trouble that not achieving that sale could have caused you. Unfortunately, as with any property entering the market, there is no guarantee that it is going to sell - Though please be assured that we have reviewed the file and can comment that we did go to every effort to reach a point of sale. We would like to wish you all the best. Warmest regards, Springbok Customer Services

Dear Mrs Read, thank you for taking the time to share your experience. We genuinely appreciate your feedback and are sorry to hear that your expectations were not met during the sale of your property. We’d like to address a few points you raised. The final price that you would receive, and how your agreement type works is explained through the contract and in early stages of considering our services. You are correct in saying that there were no selling fees, and standard solicitors costs were included too, although this is not inclusive of searches, which is also detailed in your contract. Regarding the change from a bridging loan to a cash purchase, we acknowledge that this development could have caused concern. We were informed that the buyer was initially considering a bridging loan but later decided to proceed with cash from the sale of her property. As soon as we were made aware of this change, we communicated it to you. We strive to keep our clients informed of all developments including that of timeframe adjustments, which in the industry are very common, most of the time outside of estate agent's control unfortunately. We can see that your sale did complete within 8 weeks, which is well below the national average in terms of speed and timescales. As we are a nation-wide, online sale agency, we do not have offices for customers to visit, though we do provide thorough support through phone, email, and post. Once again, thank you for your feedback, and we wish you all the best in the future. Best regards, Springbok Customer Services

Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services

We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services

Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services

Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services

Dear Pamela, thank you for taking the time to share your experience. We truly value all feedback, as it helps us to continually improve our service. We're sorry that you were left feeling dissatisfied, and we are sorry to hear that you felt unclear about certain aspects of the selling process, particularly regarding remuneration and communication around the sale price. Transparency is something we strive for, and we regret any confusion that may have arisen during your experience. Our team works diligently to ensure that all clients fully understand the terms of the agreement, including how the agreement operates and what it entails. At the point of sale, you are also provided with a memorandum of sale, as with any property transaction, which does include the sale price and other relevant information. Regarding the property price, our team works hard to ensure that the agreed price is reflective of the current market conditions, as it would be counter-productive for us to offer services to a customer who's property we did not think we could help. Though, it’s important to note that while we strive to achieve the best possible outcome, market fluctuations and other factors beyond our control can sometimes affect the final sale price. Once again, we're sorry that your experience with us ended up not being a positive one. If we can be of any assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services

Dear Kate, thank you for sharing your feedback. We are sorry to learn that your experience with us was not a positive one. Although it can be challenging to comment on such individual situations on forums like this one, our internal team has reviewed your file, including calls, and has provided information to clarify the concerns you raised. Following an unfortunate slow start, which can happen with property sales, we see that you indicated a willingness to accept a lower offer around the £310,000 mark. Subsequently, we had interested parties at this level, which led to negotiations with you. During these negotiations, our internal team observed that you were updated and advised of any relevant figures. Regarding the buyer, during the negotiation period (approximately 6 days), we were awaiting proof of funding evidence from them. Unfortunately, at the end of this period, the buyer emailed us to inform us that after final discussions with their financial advisor, they were no longer able to proceed, and after this point were no longer responsive to us. Had the offer been accepted and passed the proof of funding stage, the reservation deposit would have been the next step in the sale process. We are truly disappointed that the sale did not materialize as we had all anticipated, and we apologise that your time with us left you feeling dissatisfied. We wish you all the best with your property sale, and please do not hesitate to contact us if you need any further assistance. Best regards, Springbok Customer Services

Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services

Dear Eve, thank you for your comments and we are so sorry to learn that you've had a difficult experience with us. We are looking into this internally and are reaching out to you with regards to what has happened. Please contact us in the meantime should you need. Best regards, Springbok Customer Services

We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services

We’re grateful for your feedback and pleased we could assist you to your satisfaction. Your comments will be shared with the team, who will appreciate the recognition. Should you need anything else in the future, please don’t hesitate to contact us.Warm regards, Springbok Customer Services

Dear Martin, thank you for your feedback. We're disappointed to learn that your experience with us has not been a positive one. We have been able to review your file and can assure you that all inquiries were responded to - It is possible that the particular buyer who has placed a letter though your door did not see our call or have a voicemail function, there are unfortunately times where we do not successfully reach inquiries. We aren't able to comment to the exact introduction fee that you would incur by selling to a buyer who had been introduced by us, as this differs depending on the agreement you have with us, but we would like to advise that this is standard industry practice to protect agent's from being removed from the sale, which does often occur, where a buyer and seller will complete a sale together privately. Lastly, we would like to clarify that we do have a database and connections with investors and buyers, however, in most cases, the property will still enter the live market to ensure that a property reaches as broad an audience as possible, though our investors do not purchase every property we have. We do hope that this offers at the least some explanation in reference to your concerns, if we can be of any further assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services