Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotA one star is too generous
A one star is too generous. Absolute cowboys, quick to get you signed up and that’s all they’re quick about. Full of rhetoric and promises but in reality, they’re just a poor online estate agent pretending to be big, but not big in thier operations. My selling agent was always off sick, they come across as used car salesman who frequently bend the truth, perhaps they should consider politics rather than selling property. If you do sign up, good luck getting your property back off the market with them. The potential for a quick sale isn’t worth the hassle you’ll have with them, if they can sell at all.
Dominic · 21 October 2024
Agent replied · 25 October 2024
Dear Dominic, we were genuinely sorry to hear about your experience falling short of our usual high standards. We take feedback seriously, as it helps us enhance our services. We want to assure you that we are committed to investigating and resolving your concerns. To better understand the specifics of your experience, we would appreciate it if you could provide us with a detailed account. This will assist us in thoroughly addressing the issues and making necessary improvements. You can reach us at customerservicemanager@springbokgroup.co.uk. We value your input and appreciate your contribution to our ongoing efforts to better serve our customers. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSo far the company have been very…
So far the company have been very helpful and professional. James description of the property was first class as was the photographs.Also Charles been very helpful in our experience.
Highly recommend the service so far
Gary · 19 October 2026
★★★★★ 1/5
TrustpilotNo Response
I filled in the online form, had a text message that someone would be in touch. I live in Portugal but the property is in the UK. Nobody called so I emailed and was told they could not get through. I emailed and asked if it could be done by email. No answer. I tried the number I got the text from and the call was dropped. Had a message from Layke on this line but perhaps he lost interest.
Matthew · 17 October 2024
Agent replied · 25 October 2024
Dear Matthew, thank you for sharing your comments. We are sorry to hear that you had difficulty contacting us - We were able to look further into this internally and can see that your inquiry included a foreign number which couldn't be connected on our end. We are sorry - We did also email you regarding this. Best regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotFeedback for spingbok
Your assistant becci was very helpful and remained positive about the sale.The solicitor was in my opinion some what slow sending out requiments on every Friday evening. Becci was very helpful in following them up in my behalf.
Mark · 9 July 2024
Agent replied · 25 October 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotSelling experience
Bethan was very responsive when we required her assistance and would do what she could to speed the process along. Took longer than we expected all told but that was definitely not her fault.
Stu · 12 September 2024
Agent replied · 25 October 2024
Your glowing review is music to our ears! We're overjoyed to have provided you with excellent service, and your feedback will be cherished by our team. If you have any further questions or need assistance down the road, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMarc was an exceptional negotiator
Marc was an exceptional negotiator! The sale was completed incredibly quickly, and Marc guided me through the entire process, providing regular and honest updates. I would highly recommend Springbok!
SW · 28 November 2024
Agent replied · 28 December 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJoe made the process very easy and…
Joe made the process very easy and reliable. He was friendly and approachable and sold my property quickly. I would recommend Springbok for a fast and efficient sale.
Gareth · 11 December 2024
Agent replied · 28 December 2024
Thank you for sharing your experience. We’re pleased to have met your expectations and provided the support you needed. Your feedback will be shared with our team, who’ll appreciate the recognition. If you ever require further assistance, don’t hesitate to reach out.Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotNo complaints!
Craig has been nothing but professional since first being in touch. I've been very happy with the service overall and the promptness to which my application has progressed. Thanks very much. DN14
Nathan · 11 October 2024
Agent replied · 25 October 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent service
Excellent servicePersonally recommend for this estate guysJust buy property in Braintree In Staff Craig is bestHe help set my first home in my budget balanceAnd also fast processing serviceBest customer service this company
Kush · 25 September 2024
Agent replied · 25 October 2024
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotStraight Forward & Seamless
Haden was our initial contact negotiating the sale price between ourselves & the vendor. TBH Haden didn't play "tag" with the negotiating i.e. tolds us where we need to be in order to secure the purchase.
Sharon · 6 August 2024
Agent replied · 25 October 2024
We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHaden was very knowledgeable
Haden was very knowledgeable, supportive and approachable. He kept me informed throughout the process and sale, however, I was lucky enough to get an offer a week after my property went live.
Sarah · 10 October 2024
Agent replied · 25 October 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFrom initial enquiry to contact…
From initial enquiry to contact completion the 2 agents that I dealt with were very professional but also understanding to late unforeseen circumstances. A big thank you to Natalie who was exceptional, always keeping me informed and always with a positive attitude regardless of any slippage or uncertainty.
Ben · 8 December 2023
Agent replied · 25 October 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI had a great and straight forward…
I had a great and straight forward experience using this company to buy a property. Hayden was a pleasure to deal with, with very prompt responses which is always a plus!
Gill · 23 October 2024
Agent replied · 28 December 2024
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSpeedy and helpful service
John · 7 October 2026
Agent replied · 10 October 2026
Thank you for your kind words. We’re happy we could provide the support you were looking for. Your review will be shared with the team, who will be encouraged by your feedback. If you need anything else, we’re here to help.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI have recently sold my property …
I have recently sold my property Through Springbok ... Mason my agent was extremely helpful and kept me informed for the Duration I recommend this Company wholeheartedly a Professional company with Professional Staff..Thank you Mason,It was a pleasure to deal with you..
Policy · 11 April 2024
Agent replied · 25 October 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAnnie was fantastic the whole way…
Annie was fantastic the whole way through making sure all the paperwork got done and explaining everything. It’s so great to have the keys! Thanks so much.
N · 18 December 2024
Agent replied · 25 October 2024
Your glowing review is music to our ears! We're overjoyed to have provided you with excellent service, and your feedback will be cherished by our team. If you have any further questions or need assistance down the road, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotSpringbok is a service not like any…
Springbok is a service not like any other I have previously dealt with when looking to purchase a house . Throughout the journey Ernest was professional and efficient answering my queries and concerns. Providing an effective service throughout.
Tracey · 20 June 2024
Agent replied · 25 October 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMy experience of using Springbok…
My experience of using Springbok properties, and Ernest in particular, is nothing but positive.Fantastic communication and very quick replies. No questions were unanswered and I never felt silly asking them. Ernest was knowledgable, professional and friendly throughout the process. Thanks again!
Richard · 25 April 2024
Agent replied · 25 October 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotEfficient and Stress-Free Cash Buying
I found Springbok Properties through an online search, and I'm glad I chose them to handle my property sale. From start to finish, the team was professional and kept me well-informed at every stage. The process was incredibly straightforward, and I appreciated how quickly they were able to provide a cash offer. The team was organized and managed everything with great care, making the whole experience much less stressful than I expected. I’m very satisfied with the service and would recommend Springbok Properties to anyone looking for a quick and hassle-free sale, especially if you're looking for reliability and efficiency.
Mat · 29 September 2024
Agent replied · 25 October 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotDid exactly what they said they would
Incredibly quick, painless and clear communication throughout. Hamish was with us from the start and was brilliant after being very sceptical with their deposit scheme. Very happy to get into our home in record time. Can’t fault it at all
Callum · 3 May 2024
Agent replied · 25 October 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotPoor service
Poor service I felt taken advantage of as a first time buyer that didn’t know any better in a housing market that is already difficult to get into. Was told I needed to pay deposit before I could do a survey and then when the survey came back with over 16 major issues was refused a refund of the deposit Wouldn’t let me revise my offer without further cost to me and then was told I wouldn’t necessarily be entitled to a refund of deposit even if the seller didn’t accept my revised offer and that’s when you actually manage to get hold of anyone as they tended to stop replying to emails when i raised any issues. Better off sticking with high street estate agents.
Meg · 20 September 2024
Agent replied · 25 October 2024
Dear Megan, thank you for sharing your concerns. It is difficult to address such individual circumstances on public forums such as this one, especially when there are personal contract details that we cannot publicly disclose. We can however comment that we understand your frustration, especially as a first-time buyer navigating the complexities of the housing market. We would like to clarify a few points regarding your experience. We'd first like to assure you that we are not a scam business. We always encourage buyers to review the terms outlined in the buyer exclusivity contract (which enters you into an exclusivity period during which you and the seller of the property are protected by gazumping and abrupt withdrawals, respectively). There are specific conditions in your agreement which details how refunds of the reservation deposit are handled. In this case, the survey revealed only some potential areas for further investigation, but there were no structural issues identified, and no down valuation from your lender, who was satisfied to proceed with lending. As per the surveyor’s advice, it was required that you take further investigations and obtain quotes for anything relevant to any confirmed issues, to facilitate a potential renegotiation or revisit the terms that allow a refund of the reservation deposit. In the absence of any substantial evidence warranting the refund valid, we could not go against the terms of the agreement between you and the seller. We do hope that this at the least provides you with clarification and if you would like us to comment further in detail to assist you through this, we can do so internally ensuring your privacy remains protected. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJamie has been very helpful in our…
Jamie has been very helpful in our sales negotiating. He helped get us near the price we were after for our house. He has been in constant contact and advising us every step of the way. He is always very polite and will respond to our emails quickly and efficiently.
Clare · 22 September 2023
Agent replied · 25 October 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMason Adams
As a first time buyer, I didn't know what to expect. Mason Adams has been amazing. He had allot of patience, guided me throughout the process and kept me informed at all times.
Juweriya · 30 August 2024
Agent replied · 25 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotDo Not Trust Springbok Properties
The sales team at Sprinbok properties sell a service that they are unable to deliver. The contract will differ from what the sales person has told you and they will not stand by agreements made. They did not even bother to put a "For Sale" board on our property. They will try to justify their lack of ability by saying that your house is too highly priced, even though they originally state that you are "aggressively below the home report value". The negotiators have a very poor manner and will not find a buyer for your property, merely ask you to drop the price when 1 does not come along. Do not use, go to your local Estate Agent.
R · 13 September 2024
Agent replied · 25 October 2024
Dear R Brown, thank you for your feedback. We are disappointed to learn that your experience with us was not a positive one for you. It can be difficult to comment on such individual circumstances on forums such as this one without being able to look further into this for you. We would appreciate it if you could provide us with your details (the surname Brown is very common of course so we are unable to determine which of our files is yours). We would like to advise that, unfortunately, as with any property entering the market, there is no guarantee that a sale will be achieved, as much as we do go to every effort to do so. Sometimes, to facilitate a sale, we do need to align the marketing with how buyers respond to our advertisements. Again, if we are able to look further into this for you if you were able to provide us with your details. Best regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
