Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBooked to view a property today
Booked to view a property today! Was messaged my viewing time and day was reminded of it first thing in the morning and then again 2 hours before the viewing arrived on time and then followed the instructions to meet the agent nocked and rang the door bell on time and then weighted 10 mins to see if the agent was running late. While I waited I rang and messaged the agent non of which were picked or responded too!I then rand the main office were I had to go back and forth over and over again on what had happened the call responder tried to simply just reschedul my viewing after I drove over an hour to view I asked and asked and asked over the phone what they were going to do about it, how they would fix it, who would be coming instead. And why on earth after sending me 3 reminders today and having my email and phone number why they did not ring me and tell me they had cancelled it I then finally after being very firm with the person I was skeaping too on the phone asked forthe code to the key box so I could let myself in and look so not to be a full waste I then was hung up and then rung back and finally given the code to the key box I went and the code worked but only to find there way no key so i rang back again AGAIN and told them that and was told they would rais this to the highest priority level and would ring me back right away it's now been an hour no call back! Do not view any properties with this company!
Eve · 12 August 2024
Agent replied · 25 October 2024
Dear Eve, thank you for your comments and we are so sorry to learn that you've had a difficult experience with us. We are looking into this internally and are reaching out to you with regards to what has happened. Please contact us in the meantime should you need. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotErnest was really helpfully guided us…
Ernest was really helpfully guided us every step of the way and had mine and my partners best intrest at heart. Really happy with the process so far and have found our dream family home!
Stephanie · 19 June 2024
Agent replied · 25 October 2024
We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotCallum kept in contact at all times so…
Callum kept in contact at all times so that we were aware of how the purchase was progressing. He was always friendly and helpful.
Eileen · 12 December 2024
Agent replied · 28 December 2024
We’re grateful for your feedback and pleased we could assist you to your satisfaction. Your comments will be shared with the team, who will appreciate the recognition. Should you need anything else in the future, please don’t hesitate to contact us.Warm regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotOffered me 80% of house value which I…
Offered me 80% of house value which I agreed to, then constantly pestering me to reduce the price again, I’ve had letters put through my door from someone wanting to buy my house but can’t get through to anyone at springbok. And if I sell to this man myself, they want £12,500 fees for introducing him to me. As for them saying they have investors and buyers is complete rubbish, they just advertise like a normal estate agent
Guarantor · 11 September 2024
Agent replied · 25 October 2024
Dear Martin, thank you for your feedback. We're disappointed to learn that your experience with us has not been a positive one. We have been able to review your file and can assure you that all inquiries were responded to - It is possible that the particular buyer who has placed a letter though your door did not see our call or have a voicemail function, there are unfortunately times where we do not successfully reach inquiries. We aren't able to comment to the exact introduction fee that you would incur by selling to a buyer who had been introduced by us, as this differs depending on the agreement you have with us, but we would like to advise that this is standard industry practice to protect agent's from being removed from the sale, which does often occur, where a buyer and seller will complete a sale together privately. Lastly, we would like to clarify that we do have a database and connections with investors and buyers, however, in most cases, the property will still enter the live market to ensure that a property reaches as broad an audience as possible, though our investors do not purchase every property we have. We do hope that this offers at the least some explanation in reference to your concerns, if we can be of any further assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFrom the beginning I felt confident…
From the beginning I felt confident that the sale would be handled well .Haydon my contact was very helpful and kept me up to date.Everything was explained .
Customer · 11 October 2024
Agent replied · 25 October 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotJasmine was brilliant keeping me up to…
Jasmine was brilliant keeping me up to date with the progression on selling the house. Even after a few hiccups jasmine helped in every way Thank you Kim (TS3)
Tony · 25 September 2024
Agent replied · 25 October 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI would definitely recommend Springbok Properties.
I would definitely recommend this company. Mason was great, he kept us well informed all the way through the process. The whole process was totally stress free 👍
Steve · 10 October 2024
Agent replied · 25 October 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotRichard White is a very professional…
Richard White is a very professional negotiator. He works with attention to details and indeed with a speed of light. He communicates expressly and very supportive
Olusola · 21 November 2025
★★★★★ 1/5
TrustpilotOdd way to do business. I think the way they do business if not…
I think the way they do business if not illegal is certainly imoral. It appears that they ask you what is the lowest offer you will accept,then the sell it as high as they can and you only get what your lowest offer was. Example. If you say you want minimum 100,000 fir your home and they sell it for 150,000 you get 100,00 and they keep the rest. All this whole saying that the seller does not pay any fees. Obviously they have to make money but don't they have any responsibility to their client, ie. You to try and get you at least market value for your home. Just saying. Go with a reputable estate agent, at least you know what you will pay.
Lily · 3 August 2024
Agent replied · 25 October 2024
Dear Lily, thank you for your feedback. We are sorry to learn of any confusion you may have had about how we work, and would like to clarify that we do offer multiple different selling options to cater for the needs of a broad range of customers each with unique needs. We do believe that we can offer a much more personalised approach to selling properties this way, rather than a one size fits all basis. You are correct in saying that there is an option (one of) where we agree to a specific fixed price amount that a seller would walk away with, and our remuneration would be recouped out of a "difference". You are also correct in saying that as a business, we do of course need to achieve a profit. This selling option is particularly ideal for those who are on more urgent timeframes than others, and it helps us to be able to take away as much difficulty from the sellers that we can, who are often times in challenging situations. We do hope that this offers some clarification, please let us know if you require any further information. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAnnie was fabulous at keeping us to…
Annie was fabulous at keeping us to speed throughout the whole process of buying. Getting viewing was not so smooth and removal of “for sale” sign not quite as good. Still have the sign even though we’ve moved in now!
A · 5 March 2024
Agent replied · 25 October 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotSend you multiple SMS then ignore even a positive response
They say they'll make an offer on your property when you fill in the form via Insta or whatever - that's only true if they feel like it. I received 3 SMS from them saying they're ready to make an offer and to reply 'YES' for them to call you. I replied 'YES' three times and they ignored me every single time, and then ignored a last message asking them to make the offer via SMS if they didn't want to call me. This is all fact. EDIT on 30 July 2024 - after complaining about the veracity of my review, Springbok asked me for contact details, which I supplied. They then proceeded to send me THREE more messages purportedly from the same person, with the same content, saying they were ready to make an offer and to reply YES. I replied YES each time. Each time they ignored the reply. Again. I have screenshots of the messages for proof. This is getting ridiculous.
SC · 30 July 2024
Agent replied · 25 October 2024
Dear SC, thank you for your feedback. We are sorry to learn that you've experienced communication difficulties with us - We would like to look further into this to be able to provide you with an explanation of what has happened, though we can't find your details by the name "SC", we would be appreciative if you could kindly email us at customerservicemanager@springbokgroup.co.uk to assist with this. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCaring support
This was the second time Marc supported me after difficulties with my sale (not the fault of Springbok). Marc was extremely responsive, caring and empathetic regarding my challenging situation and very kind in ensuring I got the best deal.
Claire · 20 March 2024
Agent replied · 25 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent service!
I have been very impressed with the service provided by Dan. He has been very proactive and always available when required. I felt confident that he was trying to get the best outcome for me.
Alison · 20 January 2026
Agent replied · 22 January 2026
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJoe Yale was very helpful and kept me…
Joe Yale was very helpful and kept me up to date with everything, good communication through the process. he negotiated more than i anticipated so very happy.
A · 14 October 2024
Agent replied · 25 October 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotEveryone at Springbok Properties were…
Everyone at Springbok Properties were very helpful, but Becci was amazing, she was always quick with her responses to all of our queries and did everything to make the sale as smooth as possible.
CustomerLynne · 18 June 2024
Agent replied · 25 October 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCraig Pendlebury
I would like to thank Springbok for an efficient and well communicated service. Craig Pendlebury has been my main point of contact. Not only has he provided a quality person centred approach but displayed a high level of professionalism throughout. PR1
Liane · 1 February 2024
Agent replied · 25 October 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotI cancelled my contract after 3 days
I cancelled my contract after 3 days. I had refused their Cash Offer for a Quick Sale and was advised to try their 2nd LEVEL FIXED PRICE INVESTOR OPTION. They would sell my house for an agreed fixed price below market value & in return I would pay no legal or conveyancing fees of any kind - they would keep the extra profit made; it sounded a fair offer. I was told ´Investors would be interested in a house like mine: small house on a large plot, 5 minutes walk from a main line station. A published bad review called this Fixed Price selling a SCAM, so after signing & having access to all terms & conditions, I matched up the bad review details with the t&c. especially the £7,000 detail as this sounded bizarre. They state that if the property does NOT sell at the Market Price, it is within their right to offer a revised lower price than the agreed fixed price. The vendor can refuse this lower price but if he sells the property to someone else, Springbok will legally be entitled to the price difference ( between the agreed Fixed Price & actual Selling Price) or £7,000 whichever is the GREATER! And even after the sole agency period of 16 weeks has passed & the property is then sold - if that buyer has previously looked at Rightmove whilst Springbok was the agent, Springbok will claim advertising & selling fees for a period of 12 months! It may not be illegal but it is misleading & immoral. And I thank the writer of the bad review as he saved me an involvement with this agency which would most probably have resulted in me losing money…not to mention hair!Springboks have now answered this review. Please note there is no mention of the FIXED PRICE INVESTOR OPTION or the £7,000 penalty. I have a copy of their Terms & Conditions & a recorded phone call.
Gail · 22 July 2024
Agent replied · 25 October 2024
Dear Gail, thank you for your feedback. We were sorry to hear that you decided to part ways with us earlier than anticipated. It seems that there may be some misunderstandings around the clause we think you're referring to which relates to our remuneration should a seller cease our services and then go on to sell to a buyer who we had previously introduced. This is extremely common in the property sales field and such a structure is industry standard - You will find that most if not all property sale businesses or estate agents have structures like this one to protect their business from the rare % of customers who privately complete a transaction after ceasing services. In regards to your agreement, you are correct in that we would naturally discuss a new price with you if the anticipated value was not met, as with any property sale negotiation, and the agreement that you have was completely free of any selling fees, which is all included in the contract in clear and plain wording. We hope that this has provided you with clarity on the concerns you have raised, and truly wish you the best with your property sale. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCharlotte is very competent
Charlotte is very competent. When we were selling our small flat, she kept us informed and abreast of the negotiations at every stage. She is a first rate employee and I would not hesitate to deal with her again.
Stevie · 11 March 2024
Agent replied · 25 October 2024
We are overjoyed by your positive review and delighted to hear about your exceptional experience with us. Your valuable feedback will be shared with our dedicated team, who will be inspired by your kind words. If you ever require our services again, please know that we're just a message away. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotPeople please be aware 🙏
People, not one of the +ve reviews are verified. This means anyone can be sitting in an office all day writing good reviews. I have had experience of this with a previous company I worked for that did this. One of the directors generated bogus email addresses and left his company amazing reviews. I honestly cannot say this is happening here but please do not believe all these amazing reviews, as I say they are not verified! The experience my mum had with this company was very dishonest and could have cost her a lot of money. Please read the small print very carefully, you really don't want to make a very bad mistake
Chris · 21 July 2024
Agent replied · 25 October 2024
Dear Chris, thank you for sharing your comments here. We can assure you that our reviews are nothing but genuine - "Verified" reviews happens when the business uses Trustpilot's automated invitation tool to invite customers to leave a review - This is something that Springbok Properties do not use, instead, we receive authentic reviews from our customers at different stages of their transactions. Verification also happens when a customer has given Trustpilot documentation showing their buying or service experience - It is really nothing to do with the business itself. In regards to our agreement, our contracts include all information clearly, not hidden and not in any small print. We do hope that this clarifies your concerns, and if we can be of any further assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotKY11 - super impressed with Springbok…
Super impressed with Springbok Properties and would highly recommend. Service was friendly, efficient and responsive - happy new home owners! Thank you to Lewis and Bethan for all their help! Simply the best!!
Candy · 2 July 2024
Agent replied · 25 October 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI have the pleasure of Laura and Dave…
I have the pleasure of Laura and Dave up until this point.Everything was explained step by step.They have been very professional and have made the process very easy.
Joan · 23 September 2024
Agent replied · 25 October 2024
Your glowing review is music to our ears! We're overjoyed to have provided you with excellent service, and your feedback will be cherished by our team. If you have any further questions or need assistance down the road, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI was working we ANNIE WOOD on the…
I was working we ANNIE WOOD on the completion of purchase she was very helpful and always contactable or she would ring her help made the purchase a lot easier thanks Annie and Alex plaskett for all your help reg Nigel Folkard
Nigel · 2 January 2024
Agent replied · 25 October 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 2/5
TrustpilotQuick sale required
At first the service was not as expected, once we had a buyer Becky was extremely helpful. This was a sale that needed to be completed quickly, after several call constant emails eventually everything came together. Becky was polite helpful and patient.
Sarah · 29 December 2023
Agent replied · 25 October 2024
Thanks for your feedback! We really appreciate it and we'll pass it onto the team. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotCallum was great with the sale of…
Callum was great with the sale of property, he really wanted to help me sell it and kept me updated along the way no complains
Adam · 5 November 2024
Agent replied · 25 October 2024
Thank you for your feedback! Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
