Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe decided to go on a family adventure…
We decided to go on a family adventure and relocate. Springbok helped us move quickly taking the stress out of selling. Jessica was amazing from start to finish
Samantha · 30 August 2024
Agent replied · 25 October 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotFirst time buyers AVOID
I recently bought my first home and the seller’s estate agent of choice was Springbok. The whole experience was a hassle from the get go. The communication was bordering on non-existent at times and I was even charged a fee by them as the buyer, which I had never heard of any other estate agent doing. Every time I had anything to discuss, they had an excuse. They even told me at one point that they were not an estate agent, but rather a property buying company (or words to that effect) and that is why it was different. I was passed from my initial salesman to an overseer for the progression once I had an accepted offer, both of whom couldn’t convince me that the company was any good. The individuals were friendly enough, but what was being provided was awful. I will be strongly avoiding this estate agent at all costs moving forward and advising anybody who will listen the same.
Tom · 22 June 2024
Agent replied · 25 October 2024
Dear Tom, we sincerely appreciate your feedback; it's an integral part of our continuous improvement process. Your insights into your experience are highly valuable to us, and we want to assure you that we are committed to thoroughly investigating the matter internally. Our team will delve into the details to identify areas for improvement and take necessary measures. Your perspective helps us enhance our services, and we are grateful for your contribution. Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFirst experience with Springbok
We spoken to Haden who explained the process and reassured us about some concerns we had initially. We greatly appreciated his help and he helped us agree a purchase price with the vendor.
Gail · 20 January 2026
Agent replied · 22 January 2026
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHighly recommended
We had never heard of SPRINGBOK before. We discovered them as they were selling the property we were interested in. We have had our offer accepted on the property & are only a week into the sale, but, have been amazed at the swiftness & professional treatment we have received so far. We have no reason to suspect anything less for the remainder of the sale through to completion.
Satisfied · 16 December 2024
Agent replied · 28 December 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotPlease just don’t
Please just don’t! We instructed Springbok solely because we wanted a quick sale on a rental property. We were prepared to accept a lesser sale price in order for a swift sale. The initial service from SP was good but the minute that as we received an offer, all support and feeding back of progress stopped. 13 weeks after the offer had been agreed (by the approved SP purchaser), the purchaser had still not been able to secure a mortgage!!Our representative at this stage was called Anna and she NEVER (genuinely not once!) answered her phone. In the end I was forced to draft an email to her asking what on earth I had to do to get an update. I am very confident that I could have sold this property in this timeframe with a regular estate agent and not paid £13000 to SP for the pleasure. My partner and I are both lawyers and feel stupid for falling for this. In summary, if it sounds too good to be true then it is.
Sara · 21 June 2024
Agent replied · 25 October 2024
Dear Sara, thank you for your comments here. We are sorry to learn that your experience with us has not been a positive one and it is of course extremely concerning to read your feedback, as it certainly does not align with our usual high standards of service. We do strive to achieve a sale for every seller we offer our services to, whilst affording the same level of service, transparency and honesty that we do for every seller, and if we fell short of our usual standards in this instance, we apologise. We can see that an internal review of your complaint has taken place and our conveyancing department manager did respond to those concerns of yours following an investigation. We did confirm that we completed all evidence of affordability and pre-offer checks with the buyer, though clarified that it is not possible to have an actual mortgage offer at the point of offer, there is a process that had to be followed and this is industry standard. We did note that we understood it can be frustrating and inconveniencing to be waiting each day for progress, however we do process sales below the national average in terms of timescales. Ultimately, we were processing the sale in line with our agreement with you and as quickly as we possibly could between all parties involved. We are sorry that the experience has ended this way, though we do hope that there is some finality to this chapter now for you. We would like to wish you all the best. Please don't hesitate to contact us should you need to. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAlthough we had many difficulties with…
Although we had many difficulties with Springbok throughout the process and wouldn't use the company again. Be careful to check they collect the deposit from the buyers and see evidence of this,as we were told we had a deposit,wenwould get 50% back and then when the sale fell though they told me they didnt take it,despite emails telling me they collected it. We lost out on £1250 due to this.Jasmine the sales progressor was very helpful and always communicated with us,as and when needed. She was the one positive to take away.
Lisa · 18 June 2024
Agent replied · 25 October 2024
We're so happy to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotStay away offers well below the market…
Stay away offers well below the market value ( about 70k less then it's market value ) and expect mortgage payer owner occupier to do all the viewings im a disabled/ vulnarable household inviting total strangers also welcomes unwanted crimes . Also keep getting unsolicited generic emails despite reported spam and unsubscribed from an Ellie Williams from Springbrook group . When you fill the online forms and put address and post code they either don't recognise post code or give a stupid very low offer . So blocked the email but some how it keeps coming. Jokers perhaps 🤔
Merry · 17 June 2024
Agent replied · 25 October 2024
Thank you for your feedback here. We are sorry that you have been disappointed with the consultation period and valuation of the property we provided. We are committed to honesty and transparency from the beginning through to the very end of the experience with us, which always includes reasonable valuations in line with the current market conditions and with the agreement that we would propose to you, i.e. a cash offer agreement would typically be lower than another agreement with us. You haven't proceeded with us, so there is of course no viewings going to be occurring, however you are correct in saying that our seller's do normally welcome buyers into their homes as they know them best. In instances where our sellers would prefer a viewing agent to conduct these for them, this is something we offer also. In regards to the emails you're receiving, please be assured that we have opted you out of any future marketing communications. We would like to wish you all the best with your property sale, please don't hesitate to contact us if you need to. Best regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotThey sold our house with 2 weeks it…
They sold our house with 2 weeks it was.just the searches that kept us waiting, also we had a really awkward buyer which didn't help the situation.Bethan Wilkins kept us updated and informed all the way she was brilliant
Miss · 29 January 2024
Agent replied · 25 October 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThank you Abbie you’ve been very…
Thank you Abbie you’ve been very professional and very helpful. The process so far has been excellent, explained the stages as we go along and what happens next.
Marvyn · 23 August 2024
Agent replied · 25 October 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJamie was our sales negotiator and was…
Jamie was our sales negotiator and was very good. Always quick to reply to emails and chasing up information. We are selling a property through Springbok and although sale has not gone through yet, everything so far has been very smooth.
Customer · 12 December 2023
Agent replied · 25 October 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHelpful
Haden kept us with suggestions of marketing our property. He also kept us up to date with any viewings and changes needed to sell our property.
Janice · 24 September 2024
Agent replied · 25 October 2024
Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotBeware
Beware! We sold a year ago, not with springbok, we’ve found out today they put a unilateral notice on our property! They had no permission and we did not know about this. Avoid this company at all costs In response to springboks response- it has not been removed and my solicitor is now chasing for it to be. The buyer was not introduced by springbok. We are extremely disappointed our solicitor is chasing this nearly a year after we sold. I would advise avoiding this company. They also tried to get this review removed by reporting it!
Jo · 13 June 2024
Agent replied · 25 October 2024
Dear Jo, thank you for your feedback. We are sorry that you felt this was unexpected. This is a standard procedure to protect our agreement and is removed upon sale to a buyer provided we did not introduce them via our marketing efforts. You provided formal consent for this to occur as part of enlisting our services. If the property was sold already (whether by us or not) the unilateral notice would have now been removed upon confirming the buyer was not introduced by us, and if they were, our agreement with you would come into effect, as would be the case with any estate agent. We hope that this has clarified any uncertainties, but should you need further assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotSellers Beware
We tried to sell our property through this company and have been extremely disappointed. Springbok solely decided the initial sale price. Whilst we had no input on this figure we trusted they understood the market so we agreed to proceed with the 16 week contract. The marketing photos taken by Springbok were exceptionally poor. The marketing description was also downbeat and inaccurate. Needless to say there were very few viewings. We were persistently brow-beaten to reduce the price. The net result is that Springbok failed to achieve a sale as they promised. I would not recommend this company and am relieved our contract with them is over.
Hilary · 13 June 2024
Agent replied · 25 October 2024
Dear Hilary, thank you for providing your feedback, we were genuinely sorry to hear about your concerns. We take feedback such as this seriously as it helps us improve our services. It's disheartening to hear that your experience has fallen short of our usual high standards, and we'll be looking further into this internally to implement any necessary training improvements. We can however comment that it wouldn't align with our principles to make commitments we cannot fulfil, especially considering that this would not only be counterproductive for you but also financially detrimental for us as we invest in bringing your property to the market. Our commitment is to transparent and honest communication throughout the process, and we are proactive with our pricing approach to ensure we make every effort to achieve the sale. We too are disappointed that a sale has not been achieved, as anticipated initially. Once again we are sorry that this was not a positive outcome, and we'd like to wish you the very best with your property sale. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotWARNING TO BUYERS
Wouldn't touch this company with a barge pole. I had to buy my property through them otherwise the costs and penalties to the seller would be astronomical. Initially they wanted me to pay the estate agency fees along with my own estate agents costs. They nearly lost the sale because of this but my estate agent managed to get the fees waivered from my account.The package they wanted me to use included their solicitor as they reckoned it would speed the process up. They constantly tried to tell me mine was slowing down the progression but in fact we found out that it was them every time. It ended up with the sellers contacting me to find out what was going on as they weren't hearing anything.I'd definitely recommend using a local agent with knowledge of the area than an online agent over 200 miles away who will promise the seller the world for free and offer very little in return.
Nubbs · 12 June 2024
Agent replied · 25 October 2024
Thank you for sharing your experience, which we are sorry to hear was not a positive one. We cannot locate a file for you under the name posted with your review, and would be grateful to be able to investigate these concerns further to provide you with a response to these matters, which are of course extremely concerning to us, especially given their nature. We would appreciate it if you would email us at customerservicemanager@springbokgroup.co.uk so that we can communicate with you further. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBungalow Purchase
We have just completed the purchase of a bungalow through Springbok Properties. From start to finish we could not fault their professionalism. Jamie Davies did an excellent job in arranging viewings and negotiating with the seller. Further to this he did a sterling job in respect of the initial paperwork etc. On being handed over to the Sales Progressor, Jasmine Little, we found her to be professional, friendly, helpful and very efficient especially when liaising and communicating with ourselves, the sellers and solicitors. We would have no hesitation in recommending Springbok Properties to anyone considering purchasing a property through them.
Steve · 12 June 2024
Agent replied · 25 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. We dealt with Ernest who was very polite and professional on the phone. Nothing was too much bother for him. Would highly recommend if you need an estate agent.
Lesli · 15 April 2024
Agent replied · 25 October 2024
We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGood service
purchased a house through springbok properties and from start to finish it went quick and smooth. Jasmine was lovely and always polite and friendly while guiding me along.
Susan · 20 August 2024
Agent replied · 25 October 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotWe would highly recommend Springbok
We would highly recommend Springbok. Everyone was super helpful and professional. It was not an easy sale for various reasons but Natalie was always moving everything forward where possible and very responsive if we had any questions.
Kathy · 4 March 2024
Agent replied · 25 October 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJamie at springbok
Jamie was great he never gave up and kept me informed all the way ,good or bad.House finally sold .Thanks to Jamie and all others involved.
Simon · 20 September 2024
Agent replied · 25 October 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotLong sales process
An extremely long and difficult sales process. Two previous sales had fallen through. Springbok (Jessica Thornton) were able to secure a new offer soon after the house went back on the market. The conveyancing turned out to be a very long and difficult process but Becci Simmons, sales progressor, remained extremely helpful throughout and has been stalwart. Eventually all the enquiries and blocks were dealt with and we have progressed to exchange with completion within a week.
Paul · 1 August 2024
Agent replied · 25 October 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThe man of Hour is Haden
The man of Hour is Haden, This guy is like brother to me, no matter what problem I have , he comes back with a solution. Amazing to do buisness with him.
Haris · 22 August 2025
★★★★★ 5/5
TrustpilotLouis Williams provided an excellent service
Louis Williams provided an excellent service throughout my mortgage negotiation. He was consistently quick to respond, clear in his explanations, and made the entire process much easier to navigate. His support took a lot of stress out of the journey, and I’m genuinely grateful for his help. Highly recommended.
Sale · 20 May 2026
★★★★★ 5/5
TrustpilotBethan was so helpful to us not hard to…
Bethan was so helpful to us not hard to contact not hard to speak to sorted out things in a timely manner and helped us until the very end would recommend
Sam · 18 June 2024
Agent replied · 25 October 2024
We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotWont allow viewings
tried to book a viewing for a house that has been on the market ages and a sale fell though for it and has been reduced by over 50k, when we spoke to them we have been told we are not allowed to view as we need to have sold our property before we are allowed to view, on what earth does this make sense no wonder they cant sell the house and they even charge a £2,500 reservation deposit, i feel sorry for the people who sell from these cowboys as we would have put in an offer and deposit straight away if we would have been allowed to view
Luke · 31 May 2024
Agent replied · 25 October 2024
Dear Luke, thank you for your feedback. We're sorry to hear that you were disappointed that you weren't able to view a property with us yet. We agree early on with our vendors that we will not send buyers to their properties for viewings unless the buyer in question has the ability to purchase without the requirement of selling a property before purchasing onward. We do appreciate that this may not be a common practice, but ultimately is in place for our vendors to provide them with a secure and quick transaction. We would like to wish you all the best with your property sale/purchase journey. Best regards, Springbok Customer Services
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