Springbok Properties, Nationwide Trafford reviews

★★★★★ 5/5

Trustpilot

Fast and great service!

I am a purchaser and Jessica was the reason this deal was done. Within the day the offer had been countered and re offered and accepted. Thanks again I would highly recommend.

Paul · 22 April 2024

★★★★★ 5/5

Trustpilot

Charlotte was very professional and…

Charlotte was very professional and pleasant kept me up to date through the whole process, never found any problem in sorting issues raised by me and kept in contact.I would recommend Charlotte and would use her again in the future.

Debbie · 24 October 2023

★★★★★ 2/5

Trustpilot

Sold eventually took some time had to…

Sold eventually took some time had to chase the sales negotiator for feedback from viewings . Hidden costs which I am still waiting to find out even tho springbok stated the buyer will pay my solicitor fees my house was up for sale on offers over £190,000 I accepted an offer but still lost £7,000 on top from the agreed sale price so I’m guessing it’s commission to springbok which they do not tell you when they sign you up.

Helen · 16 April 2024

★★★★★ 5/5

Trustpilot

Speedy Purchase

Process was as stressless as it possibly could be, Jasmine kept on top of things with the progression and liaised with the solicitors and ourselves. We are really happy with the property we purchased through Springbok.

Nathan · 22 January 2024

★★★★★ 4/5

Trustpilot

Bethan was a pleasure to deal with

Bethan was a pleasure to deal with and professional in her role. My house sale went through, and was grateful for her input.

Maureen · 18 September 2024

★★★★★ 5/5

Trustpilot

"I have dealt with Springbok Properties…

"I have dealt with Springbok Properties and am extremely satisfied with their services. Within one week, I entrusted them with another property for sale as well."Tom was extremely helpful during the process of saleRegardsShinu

Assanaru · 29 February 2024

★★★★★ 3/5

Trustpilot

They got the job done in the end

They got the job done in the end. It did take longer than they estimated and much lower price than I was told they could achieve. The negotiator was pleasant and friendly but didn’t always sound like they knew what they were talking about. The progressor was also friendly enough but difficult to get hold of on the phone. Beware of hidden cost being taken from the final settlement. I have queried this but still awaiting a response after nearly 2 weeks.

Alison · 9 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

We are very pleased with process so far. Mason was great at explaining the process and Abi ix very professional. The brochure looks fantastic and we are looking forward to the next stage.

Kev · 18 March 2024

★★★★★ 1/5

Trustpilot

Extremely poor experience

Extremely poor experience, the sale of the property took 22 weeks when they quote 12 weeks. They ask for a partial deposit to secure the sale which at the end of our sale tried to deny everything recieving the large payment of 2500. We provided evidence of the transfer which they accepted and our sale went through. After 2 weeks from when the sale went through and keys were exchanged, they tried to say again that payment hadn't been made and had to resend proof of the partial deposit even though we have moved in and received the keys and even the mortgage has gone through successfully. Before all the hassle with payments ect we had a lot of trouble with information being passed through between me and the seller and our solicitors. Information from our so called sales rep who was supposed to be keeping everyone in the loop, was extremely poor at her job. It come to the point that it was faster for us to do all the chasing and ringing round ourselves to find out what was happening with our sale. When it come to the searches springbrok had to order our local search. We made payment again to them for them to be able to order the search. The payment was made at the very start of the sale process. It took them 3 weeks to order a search which we then chased through with them after they said they had ordered it but it can take some time to come back. It was then about 6 weeks after payment for the local search and we still had nothing back from the estate agent after many phone calls and emails chasing the return of our search. We then gave up asking springbrok for an update and went to Walsall council themselves, who then informed us that the search had been back with springbrok for over 2 weeks . The whole sale was a complete shambles and nothing went to plan with hold up after hold ups. On both ends information and updates were very few and far between with email never getting answered untill a male come along and voiced there opinion. To put it in plain words we were told our sale would go through on the 4 th January and we didn't get the keys untill the end of march. We only knew we had an exchange 1 week before we had the keys.

Bethany · 5 April 2024

★★★★★ 1/5

Trustpilot

Buy/Sell - No Chain - 1 Year and Counting

Resubmitting this because it was removed! It's genuine and I'm going to keep posting it until Springbok accept it!If this is too long, skip to the last few lines. These will tell you all you need to know. You have been warned :)Went with Springbok as they advertised as a "quick sale" company.Was promised an extensive pool of investor buyers - these buyers don't exist.Was encouraged to believe that it would be cheaper than a traditional sale because I wouldn't pay solicitor fees (actally, you do if it's leashold).The sales process is black-box - you have no idea how much their cut is until it's too late.In my case the target price was £100,000, I accepted £96,000 (because I wanted a "quick sale"...) and the actual offer from the buyer turned out to be £101,000.A nice cool £5,000 for Springbok. Too late - I'd signed their contract.This "quick sale" is now into its 12th month...I became tired of the lack of progress and the sales progression team appeared to be totally impotent.I set deadline of 1st September and they all just ignored that totally and carried on as if I hadn't said anything.Threats to pull out went on deaf ears - it was as if I wasn't there at all.The solicitor I was assigned made no contact for nearly 2 months between September and November.Come November and still no progress, I bypassed Springbok and the solicitor completely and contacted people directly.Despite being told by Springbok that "we are so close!", it turns out we were a million miles away from completion.I was finally the one that got the deal into a position to proceed - Springbok did absolutely nothing.At least the solicitor sprang back into life to prove he wasn't dead. He could probably smell his cut of the proceeds...Another 6 weeks on and I'm still getting flannel everyday and no-one can tell me what the hold up is now.Hopeless.So:If you want a stressful and drawn-out sale that you have to work out all on your own (and they'll still fail to complete), Springbok is for you.If you want to be ignored, ripped-off and deal with clueless sales progressors, then Springbok is for you.If you want a simple buy/sell with no chain to take a full year of your life without conclusion, Springbok is for you.If you want to feel like a prisoner in your contract, Springbok is for you.If you want to find the worst buyers in the world, Springbok is for you.Edit: Not interested in investigating. Just want it on record. You tried to claim this isn't a genuine review, then when I proved it was you claimed the review included "hateful or violent content" and somehow got it removed that way (hence the resubmit), so don't try and pretend you care...

P · 4 April 2024

★★★★★ 5/5

Trustpilot

Ernest has been brilliant and pleasure…

Ernest has been brilliant and pleasure to deal with from arranging an easy viewing to getting the offer in and accepted. Credit to him for his work. Now passed another team to finalise sale

Craig · 22 February 2024

★★★★★ 1/5

Trustpilot

viewing cancelation didn't inform…

viewing cancelation didn't inform customer even in email or simple text message, waste of my time! I won't use them, horrible services! check it who was the person booked me in to viewing, Irthing Avenue, Byker, Newcastle upon Tyne, Tyne and Wear, no matter what you do you won't change my review of your services, unless you can give me back of my time.

Purple · 23 December 2024

★★★★★ 5/5

Trustpilot

Haden was there every step of the way

Haden was there every step of the way. He returned phone calls promptly and with his kind courteous manner made the whole process easy and trouble free. Thanks Haden.

Donna · 24 May 2024

★★★★★ 1/5

Trustpilot

Very unprofessional

I wanted to view a property that springbok were marketing in Scotland, they have so many unnecessary obstacles to cross before a viewing could take place. You HAVE to watch a promotion video of their company before you can get an appointment, you have to give them £2,500 if you want to make an offer on the property. I didn't get passed the WATCH our video process (and yes that's how they insist you watch it, by capital letters in the text) I was a 100% cash buyer. I received a phone call from one of their agents, at 2.30 asking if I was going to turn up to view the property, I hadn't even been given a time slot to go to the property. My solicitor advised me to avoid viewing the property, they wanted to look into springboks policy. I then received a phone call in the evening by a member of the company who spoke very poor English, but I declined to talk to him, it's sad because I was really interested in the house and the person selling the house will never know why it's not selling. I worry how varied the reviews are, they go from 1 extreme to another. I would like to think that the 5 stars may be..... You can finish that sentence, read the genuine ones and be warned.

Andrew · 22 March 2024

★★★★★ 5/5

Trustpilot

Springbok was five star

Springbok was five star, Louis our negotiator was fabulous, polite and knowledgeable, sold our house in less than three weeks, kept us up dated every step of the way.Thanks Louis your great

Karen · 22 March 2024

★★★★★ 5/5

Trustpilot

First Class Property Selling Company

We decided to sell our property through a property buying company and our sales negotiator was exceptional. We spoke to him before we finally decided to sell with them and found him to be professional , enthusiastic and knowledgeable, answering any questions thoroughly and explaining every step of the process. As soon as our property was for sale we was updated on a regular basis and if we had any queries or left a text message we would always receive a phone call to let you know exactly what and how things were going. We dealt with the same person throughout as our main point of contact and the customer service we received was first class. I would have no hesitation in recommending this company and our negotiator.

Joy · 22 March 2024

★★★★★ 5/5

Trustpilot

Thanks for the advice and all the help…

Thanks for the advice and all the help thanks Kaye SamTaryck the service was quick and above all excellent I will recommend Springbok in the future

Lee · 12 July 2024

★★★★★ 4/5

Trustpilot

Jess Cox was a very good agent

My agent Jess Cox was very good when the property was on the market, always kept me informed of any progress.Though I feel now that Springbok exaggerated their services a bit during my first contacts with them.

Victoria · 30 November 2023

★★★★★ 1/5

Trustpilot

Terrible company avoid at all cost

Terrible company avoid at all cost. I'm a cash buyer and I tried to get a viewing for a flat that looked very promising. I called up for a viewing, they didn't log my details or call me back with a time. I called again, had to re register again. They told me the property was sold when it wasn't!!! Then they called me back again and offered me a viewing. I turned up at the viewing but no agent yo meet me. Eventually Springbok got hold of the agent. He didn't even know he had a viewing booked and didn't have the keys. Complete waste of time. Totally disorganized and hopeless. Springbok are just a middle manin terms of estate agents and want the buyer to pay a fee to put an offer in. Very off putting. They're basically bottom feeders.Don't sell your property with this company because you won't have a quick smooth sale.Jokers

Lisa · 16 March 2024

★★★★★ 5/5

Trustpilot

Quick and transparent purchase

I purchased through Springbok and was very happy with how their process works. Becci was great at resolving issues to keep the conveyancing on track and get completion done quickly. Very prompt responses and updates shared

Bn · 21 December 2023

★★★★★ 5/5

Trustpilot

Sam has been great

Sam has been great, i have been well informed with the process. Thanks for the help.

NagP · 14 December 2024

★★★★★ 5/5

Trustpilot

Hamish was very informative and helpful…

Hamish was very informative and helpful with the sale of our property, they kept us in formed and answered our queries in full. Thank you

Debbles · 23 July 2024

★★★★★ 2/5

Trustpilot

Don’t rely on their advertising - misleading

On Google search results they claim they will buy up to 100% of value of your property - no fees. When you speak to first person they tell you the best value will be 90/95% stating that the 95% value will be achievable and then when you speak to ‘valuer’ you get told 90% is best value - no fees and 95% with 1.5% fees… I only like working with professional companies that are completely transparent from the start, otherwise it is a waste of time.

Louise · 13 March 2024

★★★★★ 5/5

Trustpilot

Great service

Ayanna, is incredibly helpful and professional. She worked with me to produce the photos selling my property. I am impressed with her communication and the speed in which she processed the property for sale, when other estate agents take a few weeks to do this.

Vanessa · 19 May 2026