Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery unprofessional
I wanted to view a property that springbok were marketing in Scotland, they have so many unnecessary obstacles to cross before a viewing could take place. You HAVE to watch a promotion video of their company before you can get an appointment, you have to give them £2,500 if you want to make an offer on the property. I didn't get passed the WATCH our video process (and yes that's how they insist you watch it, by capital letters in the text) I was a 100% cash buyer. I received a phone call from one of their agents, at 2.30 asking if I was going to turn up to view the property, I hadn't even been given a time slot to go to the property. My solicitor advised me to avoid viewing the property, they wanted to look into springboks policy. I then received a phone call in the evening by a member of the company who spoke very poor English, but I declined to talk to him, it's sad because I was really interested in the house and the person selling the house will never know why it's not selling. I worry how varied the reviews are, they go from 1 extreme to another. I would like to think that the 5 stars may be..... You can finish that sentence, read the genuine ones and be warned.
Andrew · 22 March 2024
Agent replied · 25 October 2024
Dear Andrew, thank you for your feedback. We are sorry to hear that you are dissatisfied following your interaction with us. We would like to clarify that the video you mention is a user-friendly video providing a run down of our process for buyers, and the £2,500 is part of our buyer exclusivity scheme where a buyer submits a reservation fee (which goes toward the purchase prices entirely) to secure the property exclusively to eliminate gazumping. It is a scheme that most of our buyers enter into for it's benefits, though we do not force this and ultimately it is at the buyer's discretion. Regarding the viewing, it can be difficult to comment on such a specific event on forums like this without being privy to the full details, though perhaps there was an error on our part with the viewing arrangement, and if this was the case, we apologise. Again we are sorry that you have not had a positive experience with us, and would like to wish you all the best with your property search. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSpringbok was five star
Springbok was five star, Louis our negotiator was fabulous, polite and knowledgeable, sold our house in less than three weeks, kept us up dated every step of the way.Thanks Louis your great
Karen · 22 March 2024
Agent replied · 25 October 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFirst Class Property Selling Company
We decided to sell our property through a property buying company and our sales negotiator was exceptional. We spoke to him before we finally decided to sell with them and found him to be professional , enthusiastic and knowledgeable, answering any questions thoroughly and explaining every step of the process. As soon as our property was for sale we was updated on a regular basis and if we had any queries or left a text message we would always receive a phone call to let you know exactly what and how things were going. We dealt with the same person throughout as our main point of contact and the customer service we received was first class. I would have no hesitation in recommending this company and our negotiator.
Joy · 22 March 2024
Agent replied · 25 October 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThanks for the advice and all the help…
Thanks for the advice and all the help thanks Kaye SamTaryck the service was quick and above all excellent I will recommend Springbok in the future
Lee · 12 July 2024
Agent replied · 25 October 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotJess Cox was a very good agent
My agent Jess Cox was very good when the property was on the market, always kept me informed of any progress.Though I feel now that Springbok exaggerated their services a bit during my first contacts with them.
Victoria · 30 November 2023
Agent replied · 25 October 2024
Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotTerrible company avoid at all cost
Terrible company avoid at all cost. I'm a cash buyer and I tried to get a viewing for a flat that looked very promising. I called up for a viewing, they didn't log my details or call me back with a time. I called again, had to re register again. They told me the property was sold when it wasn't!!! Then they called me back again and offered me a viewing. I turned up at the viewing but no agent yo meet me. Eventually Springbok got hold of the agent. He didn't even know he had a viewing booked and didn't have the keys. Complete waste of time. Totally disorganized and hopeless. Springbok are just a middle manin terms of estate agents and want the buyer to pay a fee to put an offer in. Very off putting. They're basically bottom feeders.Don't sell your property with this company because you won't have a quick smooth sale.Jokers
Lisa · 16 March 2024
Agent replied · 25 October 2024
Dear Lisa, thank you for your feedback. We are sorry to learn that you experienced such difficulty in your interactions with us. Our internal team have looked into the concerns you have raised and advised that an issue with our external viewing company had occurred in this instance, where the viewing was cancelled in their system and therefore you were not able to view the property when you had arranged to do so. We are sorry that this happened and we understand that this does not resolve your concern, though we do hope that it does go some way in clarifying the matter. If we can be of any further assistance, please do not hesitate to contact us, and we'd like to wish you all the best with your property search. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotQuick and transparent purchase
I purchased through Springbok and was very happy with how their process works. Becci was great at resolving issues to keep the conveyancing on track and get completion done quickly. Very prompt responses and updates shared
Bn · 21 December 2023
Agent replied · 25 October 2024
Your glowing review is music to our ears! We're overjoyed to have provided you with excellent service, and your feedback will be cherished by our team. If you have any further questions or need assistance down the road, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSam has been great
Sam has been great, i have been well informed with the process. Thanks for the help.
NagP · 14 December 2024
Agent replied · 28 December 2024
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHamish was very informative and helpful…
Hamish was very informative and helpful with the sale of our property, they kept us in formed and answered our queries in full. Thank you
Debbles · 23 July 2024
Agent replied · 25 October 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 2/5
TrustpilotDon’t rely on their advertising - misleading
On Google search results they claim they will buy up to 100% of value of your property - no fees. When you speak to first person they tell you the best value will be 90/95% stating that the 95% value will be achievable and then when you speak to ‘valuer’ you get told 90% is best value - no fees and 95% with 1.5% fees… I only like working with professional companies that are completely transparent from the start, otherwise it is a waste of time.
Louise · 13 March 2024
Agent replied · 25 October 2024
Dear Louise, thank you for your feedback. We're sorry to learn that you were left dissatisfied following your recent interactions with us, and if you were inconvenienced in any way. In our commitment to transparency, we aren't able to give you more than an approximate value during our first interaction with you, we do need time to make a proper assessment of the property, conduct research and more, before we can give you a more accurate determination relevant to your specific situation and property. We are once again sorry that your experience with us was not a positive one and would like to wish you all the best with your property sale. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCannot thank Springbok enough.Friendly…
Cannot thank Springbok enough.Friendly service clear and precise information.Our negotiator Sam was great kept us up to date every step of the way.
Karen · 25 August 2024
Agent replied · 25 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHamish was fab beginning to end
Hamish was fab beginning to end. He kept us informed throughout the process, and didn't shy away from any conversations. Thank you!
AM · 10 September 2024
Agent replied · 25 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat service
Ayanna, is incredibly helpful and professional. She worked with me to produce the photos selling my property. I am impressed with her communication and the speed in which she processed the property for sale, when other estate agents take a few weeks to do this.
Vanessa · 19 May 2026
★★★★★ 5/5
TrustpilotI would recommend Lewis Buddle every…
I would recommend Lewis Buddle every time. He has made the process of buying my first house a pleasant experience.
Sean · 10 October 2024
Agent replied · 25 October 2024
Your positive feedback is a badge of honor for us, and we're thrilled to have met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAlex was great at negotiating an offer…
Alex was great at negotiating an offer for the property we have purchased! He kept me updated and answered my emails/calls without any delay. Fingers crossed everything goes well with the purchase now! :)
Nisbah · 25 January 2024
Agent replied · 25 October 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMason
When I got in touch with Springbok about selling my house, I was assigned Mason as my sales negotiator & he was amazing. He answered every question & scenario that I threw at him with patience & total honesty, giving me every bit of information he could & really put my mind at ease. He always kept in touch when he said he would to keep me in the loop with the house & always offered alternative options. He made sure he did everything he could to try & secure a sale, which we currently have in the process & I’m honestly so grateful for all of his support!
Natalie · 7 March 2024
Agent replied · 25 October 2024
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJasmine took over progressing our sale
Jasmine took over progressing our sale. She was always available or quickly returned our calls. A good job done very well. Thanks Jasmine
Gilly · 20 August 2024
Agent replied · 25 October 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotRecommend Sam Livesey!
We are in the process of buying and Sam has been fantastic from the start! He has endless patience with all our questions. Quick to respond to us. Kind and professional. Would recommend!
Zoe · 12 February 2024
Agent replied · 25 October 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
Trustpilothighly frustrating and unfair situation with Springbok properties
I recently experienced a highly frustrating and unfair situation with Springbok properties, who accepted my offer on a property, only to later gazump me. After multiple phone calls, emails, and uploading personal information onto their system, I was informed that my offer had been accepted and I was thrilled at the prospect of finally securing my home.However, just when I thought everything was in place and I could start planning for my move, the agent suddenly informed me that they had received a higher offer from another buyer and would be accepting it instead. This left me feeling betrayed, angry, and completely disillusioned with the entire process. Dispite thier website promoting No Gazumping, and signing a exclusivity commitment agreement document.I had invested time, effort, into securing this property, only to have the rug pulled out from under me at the last minute. Not to mention the fact that I had already gone through the hassle of providing my personal information and going through the necessary steps to secure the property with an mandatory fee off £2,896, dispite stating a fixed fee of £2,500, to which I was calling and emailing the estate agent to Authorise this.In conclusion, being gazumped after already being accepted is an infuriating experience that no buyer should have to endure. It is unacceptable for agents to accept an offer and then renege on that agreement simply because a higher offer comes along. I hope that my experience serves as a warning to others and that steps are taken to prevent similar situations from happening in the future.
Richie · 2 March 2024
Agent replied · 25 October 2024
Dear Richie, thank you for your feedback. It can be difficult to address individual situations on forums such as this one, though we can see that an internal review has been carried out on the concerns you have raised, so we can comment with some perspective to clarify the events that took place. We can see that your offer was initially verbally accepted, and you were in the midst of completing the necessary documentation in preparation for entering into the buyer deposit scheme. Unfortunately, during this period, we received an offer from another buyer, of which we are legally obliged to report to the vendor. At this stage, you had not yet entered into the buyer deposit scheme, which only then would offer you total exclusivity over the property purchase. We did make an effort to be entirely transparent about this with you, and it appears that you chose not to revise your offer. We then took instruction from the vendor to accept the other offer, which was a judgement call due to the property being high risk as being unmortgageable to a first time buyer, and the alternative buyer being in a more favourable position in this regard. We would like to assure you that we do take concerns like this that you have raised seriously, and we are committed to continuously improving to avoid situations like this in the future, though regrettably in this instance, we did need to follow the vendors instructions. We are sorry that you were left dissatisfied and disappointed following this experience with us, and wish you all of the best with your property search. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotSpringbok as a company are awful
Springbok as a company are awful. They promise the world to entice you to list your property with them but in reality they don't deliver on what they proclaim they will do. I have been with the since 6th December and communication is sadly lacking. I call constantly only to be met with answerphone and then nobody rings back. They promise quick sales but that is a lie, and led to belive that my property would be advertised to a variety of people only to find that that isn't true either. I find I'm the one doing all the chasing with updates so what are they really doing to sell my house. I had an offer which I accepted at much less than I wanted under advice from my sales negotiator, only to find out that the buyer hadn't arranged their mortgage and was dragging their feet in paying the deposit but nothing is being done about it. I was led to believe that affordability checks were done before the buyer could view but obviously this check was done.DO NOT USE THIS COMPANY.
Vicky · 29 February 2024
Agent replied · 25 October 2024
Dear Vicky, thank you for leaving your comments here. We understand that your concerns are being addressed internally. If we can be of any assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotABSOLUTELY A DIFFERENT AND HORRIBLE EXPERIENCE WITH JUST ENQUIRING, BE AWARE
I Enquired to Springbok about buying my property, agreed a fair, “ CASH BUY IT NOW PRICE,” PAID OUT WITHIN 21 DAYS ? ?They Advertise and Promise, But they wanted to put on market and I show potential buyers around ? THESE are Complete SCAMMERS, they want and Try and get you to sign a agreement WITH COSTS, LEAVE WELL ALONE, may as well go with a decent and reputable estate agent, and you know where you stand, ………………..
Ada · 19 March 2024
Agent replied · 25 October 2024
Dear Ada, we were sorry to hear of this feedback but thank you for leaving your comments. We'd like to address your concerns further, however, we are having trouble locating your file by the name you have posted with the review. Could you please provide your full name, address and contact details to customerservicemanager@springbokgroup.co.uk so that we can provide you with a proper response. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotIf I could give less stars I would
Please read the negative reviews as these are the genuine ones. I would never ever recommend this company to anyone unless they are desperate for a quick sale and happy with less than market value of their property, even then it might not be so quick. Expect a phonecall every 2 weeks to rubbish your property and ask you to reduce the price. Luckily I didn't listen and after my contract ended sold my property for a lot more than Springbox said it was worth.
Christine · 28 February 2024
Agent replied · 25 October 2024
Dear Christine, thank you for taking the time to share your feedback. We understand your dissatisfaction with the progress, though market conditions can change rapidly and whilst our expert valuers work diligently to research and determine accurate valuations, external factors can influence the outcome. We are glad to hear that your property achieved a sale, and would like to wish you all the best. If we can be of any further assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotNever got a viewing. Awful system!
I had to ring up 4 days in a row to actually get through to a person who could get me a viewing. You call up and you info gets taken by someone who says someone else will call you back to book a viewing who they never calls you back. I have tried to get viewings for 2 different properties with springbox and never actually got a viewing. This is the worst system I have experienced with a estate agent
Karl · 28 February 2024
Agent replied · 25 October 2024
Dear Karl, thank you for your feedback. We would appreciate it if you could provide us with an account of your experience, as your detailed input will assist us in addressing and resolving the issues you've raised. You can contact us at customerservicemanager@springbokgroup.co.uk. If we can be of any assistance, please do not hesitate to contact. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotWill not give you a cash offer - misleading
Our house is on the market so we had a letter through the door from Springbok saying that they could offer us cash for our house and to get in touch for an offer. I got in touch and after a 5 minute conversation they said they can't make me an offer but tried to convince me to switch estate agents to them. Complete waste of my time, not sure why they sent the letter saying they could make a cash offer if they are not willing to do so.
Claire · 28 February 2024
Agent replied · 25 October 2024
Dear Claire, thank you for your feedback and we are sorry for any inconvenience you experienced. We do have strict criteria that we follow when it comes to cash purchases, and perhaps following your communication with us, we ruled that we would not be able to assist. We are wishing you all the best with your property sale. Best regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
