Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFelt i was talk to, not talked at.
Was so easy to talk to, didn't feel like I was being talk into something, I really feel so much trust in them, they have done more and answer sorted everything quicker than the past 3 estate agents had. What was nice is I didn't feel that I was just being spun a line from springbok, I really feel they gave me information then depending on my answers, we both decided if they would be the right fit, which was refreshing, as the 3 estate agents I've had had all claimed they were the best and could sale my property within 4 weeks, the first 2 didn't even get anyone through the door, the 3 got some through the door, but felt they were getting anyone through the door, even if they were looking for a completely different type of property. I feel so different about this company. So I'm keeping my fingers crossed. This is the first day they have taken me on as there clients and have gone live with my property.
J · 19 November 2024
Agent replied · 28 December 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotThanks Joe
Recently had an offer accepted for a property I’m purchasing.
Jonathon · 14 September 2026
Agent replied · 22 September 2026
We truly appreciate your thoughtful feedback. It’s wonderful to know you had a positive experience with our service. We’ll pass your comments along to the team, who will be encouraged by your words. Please feel free to reach out if you need any further help.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMarward -Simply the best
Marward -- is conscientious, committed and very supportive. She made the process so easy. Kept me updated throughout... she worked miracle and I am grateful to her
Natty · 20 May 2026
Agent replied · 23 May 2026
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotStick to local estate agents
Agreed a fixed price. Sales director sold us the dream for a quick sale back in April. Sales negotiator was shocking and gave us zero feedback after 6 viewings. Springbok dropped their selling price without telling us and then told us to accept the one offer that was way below what we wanted. They say no fees all over their social media but yet they were happy to take £7k off our sale regardless of the hit we had to take. Tried to contact Dan, sales director several times but he never responded. In the end our sale took over 6 months to complete. Avoid Springbok if you can!!!
SBN · 14 November 2024
Agent replied · 28 December 2024
Dear SBN, thank you for your comments. We regret to learn that your experience with us has not been a positive one. We are not able to locate your file with us to be able to investigate and address your concerns, would you please be able to contact us with your contact details and address at customerservicemanager@springbokgroup.co.uk? Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotStraightforward dealing.
Everything was very straightforward, from the original telephone call, to the one advising us that the sale was agreed. The use of technology was also very helpful, being able to keep an eye on the proceedings throughout. One discrepancy in details was dealt with very quickly to avoid misunderstanding.
Alan · 10 January 2024
Agent replied · 25 October 2024
Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSelling our house
We used springbok properties as we live abroad and wanted a quick and smooth sale. Marc Sylvester was our contact and he quickly found us a buyer . If you’re happy to get a realistic price for your house then this company will sell it quickly and without any issues .
Karen · 20 November 2023
Agent replied · 25 October 2024
We are overjoyed by your positive review and delighted to hear about your exceptional experience with us. Your valuable feedback will be shared with our dedicated team, who will be inspired by your kind words. If you ever require our services again, please know that we're just a message away. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotNatalie at Springbok was amazing…
Natalie at Springbok was amazing throughout the whole process and we can’t thank her enough for all her hard work and dedication in ensuring everything went smoothly!
Stuart · 16 May 2026
Agent replied · 23 May 2026
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThanks to Annie our sales progressor
Thanks to Annie our sales progressor she was great always at hand to help if I had any concerns or questions. I spoke to her often during the time our house was for sale through them. If I needed anything she was always there to help and to reassure me.
Michelle · 13 December 2023
Agent replied · 25 October 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotNatalie Jackson went above and beyond…
Natalie Jackson went above and beyond for us ! Not everyone who works there is reliable though. We had a rough start with lack of communication but when Natalie stepped in to help all our problems were solved. Thanks to her we were able to complete our move ! Thanks Natalie.
Leigh · 17 November 2023
Agent replied · 25 October 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotMy nightmare with springbok properties uk.
After the very difficult experience that I had with Craig from the 4th of October to the 15th of October, 2024, I was surprised when lies and intimidation reared it's head again. On 1st Nov 2024, This time, I discovered that a charge was put on my property for no just cause. My understanding of this action is to frustrates me because I refused to let Craig sell my property. Firstly, from 4th October to 14th October 2024, despite cancelling my contract with springbok, my property remained live on Springbok website without my consent. They continued to send viewers to my property even after I had cancelled my contract with them. Now, a charge has been put on my property even though I owe the company no money, all in the bid to frustrate and intimidate me. I am disappointed that Springbok seem not able to manage the behaviour of Craig. I feel continuously harassed even though i have I made it clear to them that I have lost faith in them as a company. I contacted Springbok to complain, but no one returned my calls. I requested that the matter be looked into but again , I got no response. My experience has turned into a nightmare. I wish Springbok would just leave me and my property ALONE!!!7 NovYour explanation is medicine after death. It did not help my situation. When I needed springbok to take action, it was all silent on your front. Your action cost me time and money. Are you going to compensate me for the time, money and emotional stress?
Oghogho · 8 November 2024
Agent replied · 25 October 2024
Dear oghogho Izeiyamu Newton, thank you for your comments. We understand that this is being addressed internally. We would like to clarify that this measure is standard practice in the property industry - To protect estate agents from sales that unfortunately sometimes proceed without them knowing, to a buyer they had introduced. This is something that is present in the majority, if not all estate agent's contracts. It is certainly not in attempt to harass, frustrate or intimidate you, please be assured that it is the same across the board in property sales. It's also important to note that the clause where a fee would be payable for our services of introducing a buyer only applies if we were the agent who actually introduced the buyer you went on to sell to. This would not apply for selling your property to anyone else at all. If we can be of any assistance in the meantime of our contact, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotFirst-time buyers
First-time buyers: understand the £2,500 reservation deposit before proceeding
Mr · 16 September 2026
Agent replied · 22 September 2026
Dear Radoslaw, thank you for taking the time to set out your experience in such detail. We're sorry to hear the purchase didn't reach completion and that this has left you this disappointed, particularly as a first-time buyer. We understand the reservation deposit not being returned has been a difficult outcome, especially given the purchase never reached exchange, and we appreciate your point that the financial risk attached to the deposit should be made clearer to buyers from the outset. Matters such as ground rent terms, pet restrictions and fire door queries are typically identified during the conveyancing process as part of the legal searches and enquiries, rather than something apparent earlier in a sale.We wish you all the best with your future property search. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotSpringbok -10 worst company ever
I am also having the same problem with Springbok putting a charge on my property holding it hostage, even when I canceled my contract with them. They want release the charge until I pay them £7000. Had all the promises that they would be able to sell the property in 30 days of going on the market. they reduced the agreed price down from £290,000 to £270,000 without my consent. I informed them that they were in breach of contract for not letting me know they were dropping the price of my property and that they hadn't sold it as promised in the 30 day period. It is in the small print of the contract they can reduce the property value and charge you seven thousand pounds in words and not £7,000 in figures, which is easily over looked when you problems reading. In their terms if someone views the property and does not want to go with them because they don't feel happy with the agent they still count this as their introduction even when I canceled with them they still kept sending people around to view the property as they had the key. They knowingly took on selling my property when there was another agent working on selling the property and didn't advise me to discontinue with the other agents.If they sell your property for more then the agreed price they keep every £ above the agreed sell price.Stay away from this company.You knowingly took on selling the property with another agent.You say it will not effect the selling of the property but it has as the buyers mortgage company will not proceed until the 2 markers you have placed on the property are removed. My buyer has pulled out due to these markers on the property. You are holding my property hostage.Your company did not have the curtesy to let me know that you were putting not 1 mark on the property but 2 marks on the property.The contract was done over the phone and we did not see the contract in full until the property went live some 14 days later, when it was sent by email saying the property was live.Your company has cost me £3000 in interest alone.I told you that I could not afford 2 mortgages at the same time and now I will have to either default on the mortgage or had it back to them to sell.Being dyslexic, your company did not offer me a audible version of the contract to listen to.Make sure you have the contract on the day you are going to sign and check the clauses as you have little rights in them once you have signed.
Mark · 5 November 2024
Agent replied · 28 December 2024
Dear Mark, thank you for your comments. We would like to confirm as similarly addressed internally; this is a standard process commonly followed by estate agencies. It safeguards against multi-agency sales and ensures that buyers introduced by Springbok Properties do not purchase the property through another agency, something that every estate agent experiences, hence this standard clause. This procedure does not prevent you from selling your property, nor does it delay the sale or affect the property's value. To remove the application to go on to sell your property (to a buyer that we as the agent had not introduced prior), your solicitor simply would have contacted us. If the buyer was not introduced by Springbok Properties, we would proceed with facilitating the removal of this. Additionally, you will be aware that there is no "small print" in our contracts. Our contracts are numbered clearly and all wording present follows the same font and size with no differing size or presentation of our clauses, which also use plain wording. We do hope that this offers you further clarification, and if we can be of any more assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotPromised to sell my property with 12…
Promised to sell my property with 12 weeks for a fixed sum. Never happened. We did an offer a lower priced sale but never got the contract. Springbok then reduced the online selling price to below our contract price. At one point they accepted a higher offer from another buyer and conveniently didnt tell us. I never had any feed back from them about anyone who viewed the property. I am now out of contract with them and cannot get them to remove the property from Rightmove. Even after emails and phone calls almost every day and promises that it would be removed. Still up after 10 days Beware this company doesn’t care about selling your property for the best price They will just keep telling you to reduce the price. And don’t believe it when they say they have investors ready for a quick sale. It’s all fabricated. DO NOT USE THIS COMPANY
Lisa · 4 November 2024
Agent replied · 28 December 2024
Dear Lisa, thank you for your feedback. We have passed this on to our internal team who will make contact with you today to address your concerns. Please feel free to contact us in the meantime. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHaden was super helpful
Haden was super helpful, helped my partner everything she needed because we are first time buyers, went above and beyond to help us, found springbok through Facebook, would highly recommend
Cameron · 2 December 2024
Agent replied · 28 December 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotThere was problems early on and I…
There was problems early on and I nearly pulled out and talked about putting it into the hands of an Estate Agent and board up. I stuck with it but got a lot less than I wanted but least it’s now all over
PETER · 16 April 2024
Agent replied · 25 October 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotEarly stages but so far great service
Early stages but so far great service. Haden Donovan has kept us informed and updated and as a result enabled a purchase of our dream home, we really appreciate his help, thanks Haden!
DebE · 7 October 2024
Agent replied · 25 October 2024
We're overjoyed to have provided you with excellent service, and your feedback will be cherished by our team. If you have any further questions or need assistance down the road, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCraig was very helpful and friendly
Craig was very helpful and friendly, he managed to get us a sale which we are very grateful for. Totally professional and got the negotiation over the line. Thank you Craig for all your help
Caz · 4 September 2024
Agent replied · 25 October 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotA one star is too generous
A one star is too generous. Absolute cowboys, quick to get you signed up and that’s all they’re quick about. Full of rhetoric and promises but in reality, they’re just a poor online estate agent pretending to be big, but not big in thier operations. My selling agent was always off sick, they come across as used car salesman who frequently bend the truth, perhaps they should consider politics rather than selling property. If you do sign up, good luck getting your property back off the market with them. The potential for a quick sale isn’t worth the hassle you’ll have with them, if they can sell at all.
Dominic · 21 October 2024
Agent replied · 25 October 2024
Dear Dominic, we were genuinely sorry to hear about your experience falling short of our usual high standards. We take feedback seriously, as it helps us enhance our services. We want to assure you that we are committed to investigating and resolving your concerns. To better understand the specifics of your experience, we would appreciate it if you could provide us with a detailed account. This will assist us in thoroughly addressing the issues and making necessary improvements. You can reach us at customerservicemanager@springbokgroup.co.uk. We value your input and appreciate your contribution to our ongoing efforts to better serve our customers. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotNo Response
I filled in the online form, had a text message that someone would be in touch. I live in Portugal but the property is in the UK. Nobody called so I emailed and was told they could not get through. I emailed and asked if it could be done by email. No answer. I tried the number I got the text from and the call was dropped. Had a message from Layke on this line but perhaps he lost interest.
Matthew · 17 October 2024
Agent replied · 25 October 2024
Dear Matthew, thank you for sharing your comments. We are sorry to hear that you had difficulty contacting us - We were able to look further into this internally and can see that your inquiry included a foreign number which couldn't be connected on our end. We are sorry - We did also email you regarding this. Best regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotFeedback for spingbok
Your assistant becci was very helpful and remained positive about the sale.The solicitor was in my opinion some what slow sending out requiments on every Friday evening. Becci was very helpful in following them up in my behalf.
Mark · 9 July 2024
Agent replied · 25 October 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotSelling experience
Bethan was very responsive when we required her assistance and would do what she could to speed the process along. Took longer than we expected all told but that was definitely not her fault.
Stu · 12 September 2024
Agent replied · 25 October 2024
Your glowing review is music to our ears! We're overjoyed to have provided you with excellent service, and your feedback will be cherished by our team. If you have any further questions or need assistance down the road, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMarc was an exceptional negotiator
Marc was an exceptional negotiator! The sale was completed incredibly quickly, and Marc guided me through the entire process, providing regular and honest updates. I would highly recommend Springbok!
SW · 28 November 2024
Agent replied · 28 December 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJoe made the process very easy and…
Joe made the process very easy and reliable. He was friendly and approachable and sold my property quickly. I would recommend Springbok for a fast and efficient sale.
Gareth · 11 December 2024
Agent replied · 28 December 2024
Thank you for sharing your experience. We’re pleased to have met your expectations and provided the support you needed. Your feedback will be shared with our team, who’ll appreciate the recognition. If you ever require further assistance, don’t hesitate to reach out.Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSpeedy and helpful service
John · 7 October 2026
Agent replied · 10 October 2026
Thank you for your kind words. We’re happy we could provide the support you were looking for. Your review will be shared with the team, who will be encouraged by your feedback. If you need anything else, we’re here to help.
Warm regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
