Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotAfter struggling to sell our property…
After struggling to sell our property for over a year, we turned to Springbok to help us with this. Despite it taking longer than expected to secure a sale, and sometimes it being difficult to get hold of Springbok, we managed to secure a sale thanks to Ernest using his experience to help us.
Robert · 29 November 2023
Agent replied · 25 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotMatt Hurford
Matt Hurford, kept me informed all the way through and was very professional.
Jane · 11 September 2026
Agent replied · 22 September 2026
Thank you for sharing your experience. We’re pleased to have met your expectations and provided the support you needed. Your feedback will be shared with our team, who’ll appreciate the recognition. If you ever require further assistance, don’t hesitate to reach out.
Warm regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotAbbie has been very friendly and…
Abbie has been very friendly and helpful in our recent negotiations in setting up the details for the sale of the property. She has responded quickly to our queries and has made the start of this process with Springbok very helpful.
Julie · 2 August 2024
Agent replied · 25 October 2024
We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent service at Springbok.
All that I dealt with at Springbok are honest, truthful and were quick to reply and respond to any queries I had. Alex, Matt and Anna I had dealings with and I would recommend them to anyone. Thomas at Latimer Lee was also excellent and processed quickly and efficiently.
Anonymous · 4 March 2024
Agent replied · 25 October 2024
Your review made our day! We're elated to have provided you with a great experience, and we truly appreciate your kind words. Rest assured, your feedback will be shared with the team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotSpringbok properties is a rogue estate…
Springbok properties estate agent, take deposit from buyers and when your mortgage is not through your deposit will be forfeited. From day 1 of my transaction with them I told them I was not a cash buyer. I paid for an admin fee that I will not be gazumped. However my mortgage lender tried to book valuation and they informed the property is no longer available and they will not pay me back my deposit. My deposit of £3k. They explained it will be used to offset on the house purchase on completion, now they have withhold my money saying I have forfeited my deposit. I found this ridiculous. Mark, Sam, Mia at Springbok you have done no good. Please return my money.You asked that I should speak to my solicitors which I did and searches was carried out. From the date I was given. November 15th my lender has been trying to book valuation with springbok and they failed to book the valuation. If the seller pulled out then the transaction did not go ahead and my money is due back. What I was told is my deposit is meant to pay for the property not for my money to be forfeited to spingbok. I am dissatisfied. I was gazumped even when the admin fee reason is not to be.
Mo · 20 December 2024
Agent replied · 28 December 2024
Dear Mo, thank you for your feedback. We’re sorry to hear that you’re unhappy with your experience. After reviewing your case, we can see that once you agreed to purchase the property and entered into the exclusivity agreement with both ourselves and the seller, there was a period of two months during which no action was taken from your side. Unfortunately, due to the extended timescales, the seller ultimately decided to withdraw from the sale. Throughout this period, we made several attempts to contact you, including our final communication informing you of the sale falling through. Unfortunately, we did not receive a response. When we heard from you recently regarding whether the purchase was still possible, we explained that the opportunity had passed due to the elapsed time. The terms and conditions regarding deposit refunds are clearly outlined in the agreement you entered into back in September, and we are obligated to adhere to these for all parties involved. If you would like any further assistance or clarification regarding this matter, please do not hesitate to reach out to us. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThank you Hayden Donovan
Thank you Hayden Donovan for your professionalism and support in achieving a firm offer on my deceased mother’s property. Throughout the 2 week process you were honest and kept in touch and we appreciate everything greatly.
Kathrine · 21 October 2024
Agent replied · 25 October 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotIt's been over a year
It's been over a year. I'm still pursing my claim for a refund of my deposit that was taken from me. Springbok gave me a contract but refused to negotiate with the vendor when the boiler broke. They didn't communicate with me for over a week ignoring my emails texts and phone call. The property ombudsman have taken a year to investigate and its still not concluded. When they asked Springbok for all correspondence they provided nothing. Hence my previous review a bunch of cowboys. Don't waste your time by trying to respond Springbok. I am very unhappy about everything. You've offered no assistance. Shoddy poor and Not to be trusted!! I note that Springbok have responded below. This isn't to do with the agreement it's about their none existent method of communicating,rather tactic not to communicate/negotiate so that you eventually give up trying to contact them (after a week) and pull out so they can keep your deposit and use the contractual agreement as an excuse/scapegoat. It's manipulative and dishonest. Don't give them your deposit. They will find any excuse under the sun to keep it! They also got the information incorrect. The property ombudsman are still investigating my initial complaint to which they tell me you have no record of communication with me. I hasten to say I kept copies of all my texts and messages to you and have given it to them. Ps. This is not defamatory comment as you tried to suggest. Unfortunately for you it's the truth.
Debbie · 19 December 2024
Agent replied · 25 October 2024
Dear Debbie, we appreciate you taking the time to share your concerns, and I want to assure you that we take your feedback seriously. We understand that the recent developments with the property transaction have been disappointing, and we are disheartened to learn that your house purchase did not end positively. In response to your concerns about the deposit refund, we would like to provide some clarification based on the terms outlined in the agreement you signed. As you are aware, the agreement specifies certain conditions for a refund, and after careful review, we can confirm that the issues raised do not meet the criteria outlined in the agreement. The issues are not structural, and would have been able to be addressed. You also confirmed that your funding is no longer available which would also not constitute a refund. The buyer deposit scheme is in place to protect the vendors from wasted marketing time, whilst in turn protecting buyers from the risk of gazumping. We regret that we couldn't salvage the transaction in the advanced stages it had progressed to and wish you all the best with your buying journey. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHayden made the initial process simple.
Hayden made the initial process of house purchase simple and contacted us at every step. As it my first purchase using the internet I was a little reticent initially however Hayden put our mind at rest.
Paul · 18 October 2024
Agent replied · 25 October 2024
Thank you for your kind words. We’re happy we could provide the support you were looking for. Your review will be shared with the team, who will be encouraged by your feedback. If you need anything else, we’re here to help.Warm regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotAwful communication and customer service
Communication is something staff members at Springbok severely lack. I have had to chase every step of the way and they have still not been able to sell my property even at a reduced market rate. I have left multiple messages for Hayden and Craig and not heard back. I’ve sent emails that haven’t been responded to, most recently trying to serve notice so I can take my property back. If you are considering selling your property through Springbok I would seriously reconsider.Edit 16/12. Still no response
Andrew · 16 December 2024
Agent replied · 28 December 2024
Dear Andrew, thank you for your comments. We are attempting to contact you in regards to your concerns. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotI recently sold my house using Springbok Properties
I recently sold my house using Springbok Properties. While the representatives I dealt with were friendly and professional, I had significant concerns about the business model and transparency.Springbok initially presented themselves as having access to a network of domestic and international buyers. However, their process involved listing my property on platforms like Zoopla and Rightmove and vetting inquiries to ensure buyers were in a "proceedable" position, A service that any estate agents could provide.When it came to pricing, Springbok offered a fixed fee contract. Initially, they proposed paying me £210,000 for my property (valued at £220,000) for a "quick sale." After I expressed dissatisfaction, this was revised to £215,000, along with the promise of covering legal fees. However, the phrase "standard legal fees" turned out to be misleading and didn’t cover all aspects of conveyancing that could have occurred which would have left me out of pocket had any additional work occurred.Springbok ultimately sold my house for £230,000, meaning they retained the £15,000 difference as their fee. While this arrangement was part of the contract I signed, I feel their marketing could have been clearer about how this works. Comparing this to traditional estate agents in my area who typically charge around 0.75% commission which would have been around £1,725, the cost feels disproportionately high.While the staff were professional and easy to work with, I wouldn’t use Springbok Properties again due to the lack of transparency and in my case the extremely high cost of their service.I’m sure their front facing media trained representatives will soon be along to debunk what I have said where they can, but this is my opinion and experience with using springbok. Would I personally use them again or advise anyone else to? Certainly not.Edit- Score reduced from 2 star to 1 star after you tried and failed to have my accurate and honest review removed under the guise of defamation.
Simon · 16 December 2024
Agent replied · 28 December 2024
Dear Simon, thank you for taking the time to share your feedback, and we're sorry to hear that you were concerned about transparency regarding our services. We take such concerns seriously and appreciate the opportunity to clarify a few points.You are correct in noting that we have access to a wide network of buyers of whom we often sell properties to. As part of this, we advertise on several platforms, including Rightmove and Zoopla, to ensure exposure of your property is maximised, along with other strategies that differs from traditional estate agents.Regarding the conveyancing fees, you are right in that the "standard" legal fees covered in your agreement do not include all possible costs, such as disbursements or additional conveyancing services that may arise during the process. We make every effort to ensure this is clear, hence we state that we cover standard conveyancing costs. As for our marketing and pricing approach, everything is outlined in the contract and discussed during our communication with sellers. We offer several tailored fast sale options based on individual circumstances and preferences. It’s important to note that, rather than promoting a one-size-fits-all approach, we determine the best strategy through conversations with our clients to meet their specific needs and cater our services to each individual seller.We want to assure you that our response is solely intended to address your concerns and provide clarification, additionally, we would like to note that businesses do not have control over what Trustpilot removes, as they operate independently with their own guidelines that we, like other businesses, must adhere to.We appreciate your feedback and hope this helps to clear up some of the points you raised. If we can be of any further assistance, please do not hesitate to contact us further at customerservicemanager@springbokgroup.co.uk. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSecond time using springbok
Second time using springbok, Annie was great always helpful polite and curious on the phone... She was quick to answer my emails very efficient.... The sale did take alot longer than I anticipated... But that wasn't the fault of springbok it was the other side.... Anni... Thank you so much xx
Ms · 15 January 2024
Agent replied · 25 October 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat service!
My sales negotiator Charlotte is extremely helpful, emails and calls are answered promptly and I trust Springbok with the process this far! I’m in the middle of purchasing a property and I feel confident in Charlotte and the team to ensure smooth sailing and assistance when needed!
Helen · 4 April 2024
Agent replied · 25 October 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSmooth and polite very concise with…
Smooth and polite very concise with everything
Hema · 14 October 2026
Agent replied · 16 October 2026
We appreciate your review and are pleased we could assist you effectively. Your feedback will be passed on to our team, who will be encouraged by your satisfaction. If you ever need further assistance, don’t hesitate to contact us.
Warm regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotAwful experience
Awful experience. Nothing but issues from day one. Severe lack of communication and total time wasters. My original review was removed as Springbok did not like me speaking the truth so I put that on Google review. I do not recommend using this company. They are more interested in making a profit than selling your home. I do not believe the high rated reviews because when a bad review is printed, within days, a few good ones follow. Very suspicious. EDIT Your reply is false as I had contact via email as soon as the negative review was posted.
Mrs · 12 December 2024
Agent replied · 28 December 2024
Dear Tina, thank you for your comments. We've tried to make contact with you internally to address your concerns, but have been unsuccessful each time. If you could please contact us by return. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotDo not recommend
If I could give 0 stars I would. They insisted I change my review as it was defamatory. But I have nothing nice to say about the company. Not a nice experience. Even had the audacity to ask me to recommend them after completion, which is not going to happen ever. They do not like negative feedback. They will have your reviews removed. They try to sound fair and compassionate during the transaction but they are anything but because right at the end they will lower their offer. But they are the ones to complain when you highlight this to others and they get you to change your review. That says it all.
Sue · 12 December 2024
Agent replied · 28 December 2024
Dear Sue, thank you for your comments. We're sorry to learn of your feedback. All feedback is critical to our improvement so we do welcome this with open arms. It's important to consider there are certain complexities in property transactions that can make hurdles faced often misunderstood. We can see that your property sale did complete with us, though we are sorry that you felt your experience with us ended up not being a positive one. We wish you all the best in your future endeavours. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMyself and my partner would like to…
Myself and my partner would like to thank Paul Herbert for getting us our mortgage offer, brilliant service, keeping us updated throughout the process and we cannot thank you enough for making this a stress free experience. Would definitely use again and recommend to my family and friends. Lee & Josh
Josh · 5 January 2024
Agent replied · 25 October 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotReally great communication ...I rang…
Really great communication ...I rang and Ernest called back always very quickly so no hanging around.Got a sale within 4 weeks and its all going through now. Brilliant when you consider the state of the market.Ernest has been great and Ive recommended him to a friend wanting to sell their property too.
Karrie · 5 December 2023
Agent replied · 25 October 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBuying first home
At the start of this process I was in no real position to look at purchasing my first home but from the very beginning of first seeing the home online to now completing most of the process it has been an amazing experience with huge thanks to haden donovan for making this first experience better than I could’ve imagined it’s so refreshing to work with someone at a company where you feel listened to and that nothing is ever to much to ask. I had never heard of this company before but now I will most definitely recommend to anyone going through this process that wants to experience the hassle free, fast and efficient service this company and especially haden offers thank you so much for your help
Matthew · 2 December 2024
Agent replied · 28 December 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotService beyond sales. …
Mia kept us informed of sales progress and also replied promptly to our queries When our previous tenants had a query we emailed and received informative knowledge by phone call. Great after sales service.
Susan · 30 October 2024
Agent replied · 28 December 2024
Thank you for your feedback. We’re glad we could assist you and provide the service you were looking for. We’ll pass your kind words on to the team. Should you need anything else, we’re here to help.Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJasmine at Springbok was amazing
Jasmine at Springbok was amazing, helpful and good humoured through all our trials and tribulations of what was not an easy sale! Highly recommend Jasmine and her team and will use them when and if our time comes to sell or buy again.
Deborah · 31 May 2024
Agent replied · 25 October 2024
We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJamie and Taryck and the team were…
Jamie and Taryck and the team were incredibly helpful throughout our home-buying process. The proactive calls and assistance were instrumental in securing an offer for our house. We are very pleased with his service and highly recommend this agency.
Mobina · 9 August 2024
Agent replied · 25 October 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotVery helpful and in contact every step
A · 7 October 2026
Agent replied · 10 October 2026
We really appreciate your positive review. It’s great to hear that you were satisfied with the service we provided. We’ll make sure your feedback reaches the team. If you have any further needs, don’t hesitate to contact us.
Warm regards, Springbok Customer Services
★★★★★ 2/5
TrustpilotI wouldn't use them or recommend them
If you want to have nice to see so many great reviews. Thats why we went with Springbok.Never, ever again. Different agent promising the earth when in reality it was nothing compared to our experience.Right from start promising 8 to 10 weeks from start to finish, when it was almost 12months. (The reason they didn't get 1 star is our house did eventually sell)From offer accepted to completion was around 6 months and there was no chain, the family that purchased were in rental and we have gone into rental. I am aware that it was a little complicated, but it could have been so much less stressful for us and our buyers if there wasn't so many different Springbok personnel involved at different times.We even went with their recommended solicitor, which got changed a fee weeks in after offer accepted.The replacement solicitor were even worse than springbok themselves, If you want /like sleepless nights and worrying with massive amounts of stress, with a threat of buyer constantly threatening to pull out then go with this COMPANY. AND ..... letting the solicitor overcharge you by £900.... thankfully my wife kept all emails and we now have that back Springbok is the choice for you
Adrian · 25 November 2024
Agent replied · 28 December 2024
Dear Adrian & Sharon, thank you for taking the time to share your feedback. We’re glad to hear that your property sale was successfully completed, but we’re sorry to learn about the frustrations you experienced during the process. Property transactions can sometimes be more complex than anticipated, especially when additional factors arise. In this case, the sale was significantly impacted by multiple charges registered against the property that originated outside of Springbok and the requirement for legal undertakings from various parties. These complexities unfortunately extended the timeline and added to the challenges for everyone involved. We understand your concerns about the solicitor, however, the change in personnel was outside of our control. We can assure you that all parties involved worked tirelessly to resolve the issues and ensure the sale progressed, despite several unexpected changes and complications. Regarding your concerns about stress and communication, we always strive to provide consistent support. though with transactions as intricate as this one, there are occasions when multiple team members may be required to assist to keep things moving, We apologise if this gave the impression of inconsistency. We appreciate your patience throughout the process and understand that it wasn’t as seamless as we had hoped. Thank you again for sharing your thoughts, and we wish you all the best in the future. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotWell Done Becci Simmons
Becci Simmons was a vigilant representative for Springbok. She kept the timeliness in clear sight and progressed our purchased with diligence.We were very pleased with the fast closure. Well done Becci
Mary · 9 December 2024
Agent replied · 28 December 2024
We appreciate you taking the time to leave a review. It’s great to hear that our team was able to assist you smoothly. We’ll pass your feedback on to them, and they’ll be pleased to know their efforts were appreciated. If you have any questions or need further assistance, feel free to contact us.Warm regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
