1/5
TrustpilotContact Gasgoyne Altrincham several…
Contacted Gasgoyne Altrincham several times, spoke with Sophie and sent an email, still no response from any of the staff. Professional, think not. Not acceptable, nor appropriate.
Trusted Agent profile · Trafford
Gascoigne Halman Altrincham reviews in Trafford
★★★★★
231 reviews across 2 platforms
26 The Downs, Altrincham, WA14 2PU, Trafford, WA14 2PU
Gascoigne Halman's office in Trafford, at 26 The Downs, is rated 3.9 out of 5 across 231 reviews on two platforms, including 114 Google reviews rated 4.5.
Reviews
Every review we hold for the Trafford office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSelling a house during lockdown and a cold winters
The sale of my house took place during very difficult circumstances as the U.K. AND ISLE Of MAN were in lock down during different periods during the sale process .I couldn’t visit the property. The property had been rented with Gascoigne Halman for 12 Year before I sold it . The asking price was set at a good level the brochure was produced in a couple of daysand the sale proceeded well .The first buyers who bought the house within days they couldn’t get the mortgage they needed so the house went back on the market and sold again within a relatively short period of time in 5 months Oct to March the whole process was completed.I was kept up to date with emails and phone calls every time there was a viewingI had dealings with mainly one sales person James but when he was off others kept me informed Sue the sales secretary was also good at answering queries connected with the sales process. As I was at a distance I used a solicitor recommended by GH and was pleased with there services I also used an insurance company that was local.During the cold spell when prospective buyers visited James made sue the house was warm enough to prevent issues with burst pipes I was also alerted to problems with the loft door and garage door and was then able to use GH property maintenance to solve several issues.I think James gave the sale a personal touchFor me the all round service GH provided was very helpful in difficult working circumstances .I am very pleased with the outcome and would recommend them
5/5
TrustpilotJan was amazing
Jan was amazing ! Quick responses, positive and lovely attitude. Viewing house was high lighting thinks you don’t really this no off ! Amazing lovely knowledgeable lady thank you xxx
5/5
GoogleRob, Joanna, Sophie, Lisa - can’t say enough ‘good’ things about these guys. Professional, respectful to our needs in terms of viewings and all round fantastic support given - amazing! 👍🏻👍🏻👍🏻👍🏻👍🏻 …
1/5
TrustpilotFrances Mason used our family and encouraged gazumping offers IMO
Frances Mason used our family to pump up other offers for the seller. She confirmed after a long and arduous process we'd had our offer accepted. She then encouraged the vendor and buyers carry on viewings in our opinion to gazump us. She knowing didn't send out a memorandum of sale to us for 5 days whilst getting other parties to outbid us. After we paid for searches etc Frances informed us someone had come in with another bid.......from there played us off as an auction for bidding. Then told us we didn't get the house. The next day it was put as STC for the other buyer. Something she refused to do for us in 5 days. She openly admitted on the phone she knew of another bid hence when she didn't do the memorandum of sale.She let us pay for searches while using us a pawn. It was absolutely the worst experience I've ever had with any kind of company. There was no remorse and I don't know how she sleeps at night for a little but extra of commission.Openly trying to get improved offers and more viewing whilst sending us acceptance confirmation and letting us pay fees is a very very underhanded trick.
1/5
TrustpilotDISAPOINTMENT
What went wrong? Well I was advised by this agency that the property had come off the market once my holding deposit was paid. Upon submitting my credentials for referencing which was with let alliance, I was advised by "Charlotte" a representative at Gascoigne Halman that the landlord has gone with another offer and would rather refund my holding deposit then proceed with my application. Honestly Disappointed with the service provided by this agency. WOULD NOT RECOMMEND GOING WITH THIS AGENCY
5/5
TrustpilotGreat Service!
Steph and the team at Gascoigne Halman were fantastic. They were friendly, pro-active, and helpful in getting us into our new home.
5/5
GoogleAll the staff, but especially our sales representative Joanna was extremely helpful. She was very active in getting information from other parts of the chain and constantly keeping us in the loop. Would recommend her and the company any day. Managed to complete the deal in 2 months too!
1/5
TrustpilotAbsolutely disgusting
Absolutely disgusting aftercare if I seen all these bad reviews before I definitely wouldn't have bothered. Robyn put the phone down on me very rude
5/5
GoogleWe've just sold using Gascoigne Halman in Altrincham. Rob gave us the best advice and a realistic price to list. His photography was on point and we were able to do all our viewings on one day, receiving an asking price offer that same day. Kate then handled the rest of the process, and despite it being rather difficult and very drawn out, she was professional, chased up the slow chain and remained calm when we needed it most. We've now moved out of the area but I wouldn't hesitate to recommend them to anyone else. Thank you again!
5/5
GoogleHighly recommend with the best warm and friendly welcome in Altrincham!! The communication with Gascoigne halman was excellent and I appreciate their dedication providing the best service ever. Chris who dealt with us finding our first house to rent, went above and beyond every expectation, Very kind, helpful and willing to respond at any doubt every time we went there!! All the team along with Chris and katie is Incredible efficient, clearly and professional throughout the entire renting process. Strongly recommended and you won't regret it!!!!!!
5/5
GoogleThey made every step of my rental journey painless, great communication and, its hard to explain but it felt like they held my hand throughout the process, something I never experienced with other companies in the past. Thankyou so much for being so friendly. Mark C
3/5
TrustpilotDepends on what you want
Very good when dealing with renting out a property. Great, fast communications, friendly service. However, managing the property is below par. I have to chase up things and still waiting for a contractor re heating in the freezing temperatures.
5/5
TrustpilotHighly recommend, especially Dominic
We were delighted with Gascoigne Halman’s service, when buying a property through them. They always went over and above. In fact I think our purchase might have fallen through but they kept it all on the rails. We will sell our house with them if we ever move. Dominic is fantastic. He always knew everything about the chain, and did loads to keep it all moving forward.
1/5
Trustpilotvery poor customer service
Very disappointed with customer service. Found the staff to be really unhelpful. As a cash buyer had been keen to purchase a property for my daughter and disappointed to learn the property we had secured was taken off the market. Tried to found out why and if there were any other similar properties available through the branch and got absoutley no help from them. Sent a polite message to the manager with honest feedback and requested that he give me a quick call to discuss - 2 weeks later and havent heard back from him. Will now never use Gasgoigne Halman again and recomend other agents who have a little more time and respect for their customers
Agent replied · 23 October 2024
Dear Mr Evans,We are very sorry to hear of your dissatisfaction. Please can you email me with a little more information and to which branch this relates to and I will look into this further for you. james.coppock@gascoignehalman.co.uk Kind RegardsJames Coppock
5/5
GoogleReally impressed with the service I received throughout the selling process. Tom, Alex and Adam were all incredibly friendly, helpful and professional at all times and really helped to alleviate our stress when our original onward purchase fell through and delays in the conveyancing process were encountered. Really efficient process for arranging viewings and got us multiple offers above asking in a very short amount of time. Highly recommend!
5/5
GoogleBoth Katie and Chris were excellent. They knew their job inside out and did everything in their power to make sure our move to a rented property went smoothly and at speed. We would both highly recommend Gascoigne Halman Altrincham.
5/5
TrustpilotThank you to Angela and the team at the…
Thank you to Angela and the team at the Macclesfield office for their advice and expertise and professionalism in helping in my recent property purchase.
1/5
TrustpilotVery Poor Customer Service!
the lettings division are very poor, they are very quick at taking your money, but when something goes wrong they take an eterinty to return or respond to emails or telephone calls. Once you have vacated you cant get your secured dposit back, again the communication process and customer service is no existant.
5/5
TrustpilotHighly recommended
We recently sold and bought our new home through Gascoigne Halman in Macclesfield. From valuation to completion the service & support has been excellent. Gascoigne Halman not only found us fantastic buyers but found our dream home and we couldn’t be happier! The whole team provided a great service with a particular shout out and thank you to the Manager, Matt for his communication and support throughout to drive our sale and purchase forward.
5/5
TrustpilotGascoigne Halman Macclesfield Office
We recently sold our property through Gascoigne Halman Macclesfield office and are now renting from them. We have been pleased with the professional service they offer, all the staff have been pleasant and helpful. Thanks to all the Team and special thanks to Adam and Lisa.
5/5
GoogleI dealt with Katy and she made my move a very straight forward process. Perfect communication and a very nice lady.
5/5
TrustpilotExcellent professional service
Excellent professional service and communication from going on the market to completion 8 weeks later.With special thanks to James Coppock, Dominic Morgan, Lucy Kershaw and Markus Jolleys. Alison Addy
Agent replied · 23 October 2024
Thanks for the review Alison.
2/5
GoogleI rented my first home in the UK through Gascoigne Halman. While the initial experience was smooth, I noticed that during the checkout process, there seemed to be a stronger inclination to favour the landlord’s perspective, which made it challenging to recover the full deposit.
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