Gascoigne Halman Altrincham reviews in Trafford

★★★★★ 5/5

Google

I've recently completed the sale of our house with Robert at Gascoigne Halman (Altrincham). Robert and his colleagues have been excellent from the outset. Robert knows his market and priced well, but did not seek to overprice to secure work. We went to market mid November 2024, were under offer by the end of November and the sale concluded first week of January 2025. The office helped manage the sale from start to finish with good communication and support between all the parties. Consequently, I'm very happy to recommend them.

B · 11 October 2025

★★★★★ 5/5

Google

Cannot recommend the team at Gascoigne Halman Altrincham enough! Rob gave us really sound advice when we were looking to sell our buy to let, rather than trying to make a fast sale, so it was a no brainer choosing them when the time was right. Jo was a fantastic support throughout what turned into a longer than hoped for process, talking me down when I was getting fed up, and both her and Katie chased things through to the end.

Laura · 11 October 2025

★★★★★ 5/5

Google

We used Gascoigne Halman Altrincham for the sale of our house and found them very professional. Rob provided excellent advice, and Joanna was always helpful, professional and highly responsive. Highly recommended!”

Cheng · 11 October 2025

★★★★★ 1/5

Trustpilot

Negligent - Do not rent from them

My husband and I moved into a property managed by letting agents Gascoigne Halman in Chapel en le Frith in November 2022. From the start we had major issues with the property; it hadn't been cleaned, the water pressure was terrible, in fact prior to us moving in after pointing out some defects during a viewing the electricity board had to be brought in to make the electrics safe! There was rubbish left in the loft and cellar and an open manhole cover with standing water in the basement with a pump in it. We had been told this was a usable storage space by the agents. It was not. It flooded more than once ruining our property and was horrendously damp. The wetness in the cellar rose through the house making it constantly damp and mouldy. The window frames were so rotten you could push your finger through them. The front door lock was insecure and you could push the door open with a hard shove.The shower seal was leaky and caused staining downstairs. The shower barely worked then stopped altogether. I believe the property would have been below the required EPC rating for letting if it were tested last year.These are just a few of the catalogue of defects. (I have photographic evidence of all of this). It took months to get some these things rectified and over 200 emails. I have made clear that one of my emails be treated as an official complaint but nothing has come of it. Often we were simply told 'the landlord doesn't want to spend any more money on the property'.We requested a reduced rent rate from £900 to £500 expecting a negotiation with the landlord. He took over a month to respond and then offered £850 despite our explaining the extensive damage to our property and us having paid for a shed to move our things from the cellar. The agents then sent messages chasing arrears. After continuing to press for the landlord to fulfill his legal obligations we were eventually hand delivered a section 21 notice (our tenancy should have run until November and they delivered this in June which I think may be in breach of the rules). The landlord claimed to not be able to afford repairs and needed to sell the property. This all happened over an 8 month period and I have to believe there is some sort of recourse for us. The property should not have been let in that state and we should be able to claim damages for our ruined property and loss of income (I work from home as a contractor). Having rented for over 20 years I have never had such a terrible experience. We moved back to Chapel to be closer to my elderly parents to care for them and now because of the lack of affordable, appropriate property we have had to move further away ultimately making them suffer. We have contacted the property ombudsman who have advised we have a case against Gascoigne Halman we just need to to follow it up. We have managed to find a private let and now moved at great personal expense through no fault of our own. Our new property is clean, well cared for and seems heaven after 9 Cross Street.

Josephine · 21 August 2023

★★★★★ 5/5

Google

We were recommended to use Gascoigne Halman and we're so glad we took that advice. From popping into the Downs branch to talk about selling to leaving our house keys there on removal day,we had a sympathetic and professional experience from Rob,Joanne and the viewing team.Their strength is efficiency with a friendly and caring manner. Many thanks.

Valerie · 4 April 2026

★★★★★ 1/5

Trustpilot

Worst agent I have ever seen

This company is really unprofessional but leading the Altrincham area due to less competitors in the market. By mistake they send some emails to me as Tenant and actually were supposed to send landlord suggesting that they can increase the rent and committed to another contract so on. In the otherway round Landlord sair I want to go away from them and its waste of money on Managed service. Really unpleasant business their doing in this market. Stay away from them. Local council should come up with certain rules towards this kind of cunning businesses

N · 6 September 2025

★★★★★ 1/5

Trustpilot

I would give less stars if possible

I would give less stars if possible During the tenancy it started already. the garage door fell down TWICE. and it took them 10 months to fix. Only when i started to not pay the full rent they started acting fixing it 2 months before we needed to leave the premisis Altough they make a check in and check out report they dont look at it. Claiming ridiculous amounts of money for things that where already like that before we moved in as visible on the checkin report. We've been waiting for 2months now to get our deposit back and they keep answering once every 3weeks if we're lucky and if they read our 10emails every 3 weeks to remind them

Eliot · 4 September 2025

★★★★★ 5/5

Google

Would highly recommend Gascoigne Halman. Kate was a great support and guidance throughout the whole process from start to finish. She also kept us updated every step of the way. Thank you for the smooth process of selling our house.

Rakhee · 22 May 2025

★★★★★ 5/5

Google

Fantastic service from the team at Gascoigne Halman! They were proactive from the start, arranged lots of viewings and had our property rented out within 48 hours. The admin side was slick and efficient, and communication throughout was friendly, responsive, and professional. They really went out of their way to make the whole process easy and stress-free. Highly recommend to anyone looking to let their property quickly and with confidence!

Emma · 22 November 2025

★★★★★ 4/5

Google

We recently sold our house through GH in Altrincham. Jo was our main contact and she was very professional and helpful at all times. When we encountered a problem during the selling process Rob, the Manager, stepped in to help resolve the issue in a timely manner. I am happy to recommend GH, Altrincham to future buyers and vendors alike

Janette · 17 February 2026

★★★★★ 5/5

Google

Sophie and colleagues at Gasgoine Halman have handled our property sale with energy and expertise. Not a straightforward sale but they have communicated clearly and in good time and dealt with queries and our anxieties expertly. Lovely team to work with!

Victoria · 11 July 2026

★★★★★ 1/5

Trustpilot

If I could give them 0 stars I would.

If I could give them 0 stars I would. From the outset they seem great, but as soon as the agreement is signed they stop caring about anything except getting the rent in each month. They'll happily let themselves in without speaking to you, they say that they only have to send an email 24hrs in advance. They never return calls. They ignore maintenance requests and then try to say that you damaged things that never worked and were highlighted on the initial move in. As for returning your deposit, I am currently going through a claim against them through the dps as after 4 weeks of vacating at the end of tenancy, they have not done a thing woth regards to authorising the return of deposit. Once you aren't paying them rent anymore, they won't return calls, messages, emails. Go in in person and funnily enough, "oh sorry, they've left for the day and I work in a different dept. I'll leave them a message and get them to call you in the morning" AVOID AT ALL COSTS

Luke · 29 July 2025

★★★★★ 5/5

Google

Would like to thank you and your sales team for help with selling our house. Help and service received from start to finish was great. Thank you to all team for your hard work to complete the sale. I wish you all success and will recommend Altrincham Gascoigne Hallman to anyone who selling the house and ask me for advice. Thank you, Radoslaw S

Radoslaw · 27 March 2024

★★★★★ 5/5

Trustpilot

Thank you Lisa and Esther for you’re …

Thank you Lisa and Esther for you’re fantastic support in a recent house letting. Nothing was ever too much trouble at anytime. I have always been impressed by the quick and effective response in helping us to let our property. We most definitely were is safe hands throughout the whole process. Thank you ladies and team Gascoigne Halman.

Liam · 10 July 2024

★★★★★ 5/5

Google

I bought my apartment with Gascoigne Halman and then 4years later have used them again to find a tenant for the property and I cannot fault the service they provide. Chris and Katie really listened to and catered for all my needs when putting the property on the rental market and have found me the dream tenant. I’m so glad I left it in their safe hands.

Darcey · 11 October 2025

★★★★★ 5/5

Google

We recently purchased a property through Gascoigne Halman Altrincham, Kate assisted us in negotiating with the sellers and their solicitors throughout the entire purchase process. I am deeply impressed with her exceptional communication skills, which helped us successfully complete the purchase. Thanks to Kate and the Gascoigne Halman Altrincham team's outstanding support, we successfully completed our property purchase. Their expertise and genuine care enhanced our buying experience.

Jayden · 24 October 2023

★★★★★ 5/5

Google

Working with the letting team was an absolute pleasure. As someone who generally dislikes dealing with agencies, because it's hard to find a good one, and even when I do, staff turnover often takes me back to square one, this experience was refreshingly different. Chris and Katie truly stood out. Their professionalism and dedication made all the difference, and the service they provided was worth every penny.

Ehab · 11 October 2025

★★★★★ 1/5

Trustpilot

horrible people and useless

horrible people and useless. dont tell you whats going on and very rude customer service. dont do what theyre supposed to do.

Customer · 20 August 2026

★★★★★ 5/5

Google

Thanks to Robert and Jo for helping us purchase our new home. Robert swooped in and saved the day allowing us to continue. Great communication. Best wishes, Jon and Jo.

Jon · 1 April 2025

★★★★★ 1/5

Trustpilot

'Its a landlord's / Agencies world.. we just live in it'

'Its a landlord's / Agencies world... and we all just live in it'.. I recently rented a house in Frodsham and on return of the property, despite a gold star check out report, the lack of communication regarding my deposit refund was horrific.. multiple calls, emails, 'I can't reach the Landlord', 'let me check and get back to you' it became farcical. I was then hit with an 80% claim by the landlord against my deposit for made up broken items and repairs. The check out team in Macclesfield did not care, emails not responded to, nonsense chatter blaming the Frodsham branch who apparently were in conversations with the landlord regarding re listing the property, however the check out team in Macclesfield could not reach him. The emphasis clearly was to talk to the landlord about more money for him, more money for GH and just leave me and hopefully I will go away. I asked to speak to the branch manager at Macclesfield who did call me, she also didn't know what was going on so said she would follow up and help. Needless to say this was the one and only time I heard from her, not even a courtesy call or anything... I obviously rejected the claim by the landlord and fast forward 4 months since we left the property, the DPS have awarded our deposit in almost its entirety, so the greed of the landlord did not win in this case, quite rightly... and if GH would have consulted with him and me better from the start we maybe could have avoided such a mentally straining 4 months for me. I understand they are acting on the landlords wishes, however, the sheer disregard for the tenant was freighting. I now own a property so renting is not something I plan on doing in the near future, however should the need arise, I will never use GH again for their services, nor will I engage with them in any future business. Note - this mainly refers to the Macclesfield Branch.

Chris · 6 March 2025

★★★★★ 4/5

Google

Completed my purchase of the property in Altrincham in June 2021 during busy times with stamp duty holiday and Covid etc. - although the property purchase took much longer than expected but this was not due to Gascoign Halman team at Altrincham office. Full marks to the GH team for responsiveness and trying to chase the other side and closing out the matters. Will use again, thanks to Kate S for finding us the right property, Adam to agree the price, Kate M to follow up with most of the process and then Mike at the end to push it over the line. Thanks to all and will use the service again. One thing that could be improved as a suggestion is to be liaise with both the buyer and seller in regards to setting some timescales and targets to achieve and then monitor those to make sure that sales are completed within timeframe. Just a suggestion for future, not a negative remark at all.PositiveResponsiveness

Ahmad · 24 October 2021

★★★★★ 5/5

Trustpilot

Amazing team

Frances, Doug & Dev were amazing with our recent purchase. They were always available & helped us every step of the way with the purchase of our new home.

Glenn · 26 March 2025

★★★★★ 1/5

Trustpilot

Totally manipulating the applicants

Totally manipulating the applicants. Before viewing mentioned about two tenants and the staff arranged the viewing. Now they are telling me they can’t allow two tenants.

Usman · 9 July 2026

★★★★★ 5/5

Google

We purchased a property through Gascoigne Halman & Megan was really helpful throughout the process, particularly when it came to pushing things along with solicitors and the vendor. I don’t think it’d have gone through as quickly without her intervention. I can only comment in terms of buying a property through them and my experience was wholly positive.

Tom · 24 October 2023