1/5
TrustpilotUseless
They just pass you on to the seller. I can't see the point of them. Delays the whole process. Advert in Rightmove is the poorest I've ever seen with so much missing information.
Trusted Agent profile · Trafalgar Square
EXP UK Scotland reviews in Trafalgar Square
★★★★★
141 reviews across 1 platform
1 Northumberland Avenue, Trafalgar Square, WC2N 5BW
EXP UK's office in Trafalgar Square, at 1 Northumberland Avenue, is rated 1.6 out of 5 across 141 reviews on 1 platform.
Reviews
Every review we hold for the Trafalgar Square office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotDo not trust what you are told
Following moving into my property I found what the estate agent told me about the local area most notably a store behind my property was totally false. The noise is so loud and I was told there was a couple of deliveries and there is no issues with noise! So untrue.
1/5
TrustpilotShocking - Time wasters
The Property Advisor, Alison McCarey, was quite rude when I made the appointment, shouting over me when I was speaking. My wife and I drove for 75 minutes to meet her at the appointed time. When she was late I Called her to be advised she was 'no longer selling that property'. Why didn't she advise me so we could have used our time better? She is a time waster - AVOID
5/5
TrustpilotAmazing platform for self employed agents
This is my review of eXp as a platform for self-employed agents. I’ve been an eXp agent for the past seven months, and joining has been one of the best decisions of my career.
1/5
TrustpilotDont use
If a seller are using this estate agent, I will not even view the house. Unprofessional, and they like to start bidding wars with the way they operate.
1/5
TrustpilotDaisy Layland
Do not buy or sell through this company or their agent DAISY LAYLAND. I can’t begin to say what a bad experience I had. After packing up my whole house I found out two days before completion that I was in a chain which fell apart!! I was lied to throughout and this crucial information had been kept from me. The whole experience was unbelievable and I would not wish it on anybody…stay well clear.
1/5
TrustpilotAWFUL EXPERIENCE
we struggled to even get a viewing as the estate agent Sally wasn't helpful, finally, we got a viewing date only for her to not show up and the tenants that we living in the property had to show us around briefly. As soon as we left, despite the experince, er loved the house so i went online to put in a offer and saw that the house had been sold WHILE we were in it which explained why she never showed up. I have tried multiple times to get in contact with her through email and calls to put a higher offer in and still now we have heard nothing. The way we were treated was appalling and for her to not even have the courtesy to email or call back is terrible especially as she knows we are first time buyers.
1/5
TrustpilotGreedy
Awful experience with Thomas Howe. We were the highest offer and instead of accepting it, he wanted to be greedy and to carry on viewings and continue offers. We got outbid in the best and final offers but the winning offer ended up falling through (twice because of his greedy nature) and he came crawling back. Said that the vendor wanted an even higher offer now which we agreed to but didn't want to formally accept it as we wanted a second viewing and thought we might change our mind. Greedy pig.
5/5
TrustpilotI like them, read on....
I like them, eXp UK is a 'network' of Self Employed Estate Agents covering the UK, 99% are hard working, honest, exprienced estate agents who day to day just ply thier trade to earn a living like the rest of us.Of course, like any business with so many UK members (over 500) you will get 'a less than great review occasionally' but in the main the guys and girls associated with eXp UK deserve some lovePlaese check their individual reviews out b4 you judge them, you will be plesantly surpised!Thank you x
1/5
TrustpilotThis organisation needs striking off
This organisation needs striking off. I phoned them 3 times about a property I wished to view which included the day it went in the market. Every time I was promised someone would ring me back. I also emailed them and no response. I now find (off Rightmove) it’s sold subject to contract. What’s more annoying every time I rang they called me by my name without prompt so they clearly had my details and knew who I was. It’s obvious that there are some underhand practices going on which the property ombudsman need to investigate
1/5
TrustpilotMoney grabbing shady business.
Very shady company. I’ve worked with two real estate companies and eXp are just money grabbers. Go to a reputable company who are not out for your monthly fee and do not support your set up for 3 months. I had to stop due to some personal issues and my mums health (dementia). This company are charging me £500 even though I messaged and wrote in to cancel termination and was told by James Hummerstone-Pope I could cancel anytime. Fraudsters… Should have terminated my fee as now I’ll be claiming my fees back in court. See you then.
1/5
TrustpilotAvoid - Dishonest and Unprofessional
Completely unethical agent. We made an offer on a property in Gipsy Hill which was accepted by the vendor. After being told in writing 'Congratulations your offer is agreed' and that we can instruct solicitors asap, we then were asked to pay for ID checks (which is unusual) which we reluctantly did to try and move the process as quickly as possible. As soon as we paid the money, He then u-turned and said that there were more offers and viewings were still taking place. He was using our agreed offer to get higher offers from other prospective buyers whilst withholding the truth from them also (i.e. he admitted to us that he told other buyers that there was an offer 'on the table', not agreed, and so they should make their best and final). It's a real shame as I don't think the vendors were aware of how he conducted the process. We also wasted money on ID checks which we definitely would not have spent if we knew he was still negotiating with other parties. He did apologise but quite frankly it was too little too late. We would never work with ExP again, please save your time and money!
5/5
TrustpilotJames Sherratt has been a great agent…
James Sherratt has been a great agent to deal with over the rental of our property. Extremely helpful, always professional and quick to resolve queries and answer questions.
1/5
TrustpilotWhy would anyone sell a house with Exp?!
Terrible agent and would never use them to buy or sell a house. We've been trying to view a property for a couple of weeks, but the agent never returns calls or messages and the call centre simply says they're sorry but they don't know anything about the property and its the agent that has to contact us?! Bizarre and have no idea why anyone deals with them. We were interested in the house, but having read reviews on here unless the vendor moves to another agent, forget it.
1/5
TrustpilotAVOID GLEN W COOPER!
AVOID GLEN W COOPER!But if you want dishonesty and your time wasted, he is the right man for you.Went to view a property on Thursday with him which I really liked apart from the state of the garden, which was advertised as fully enclosed but in fact it wasn't. I told him my position (ie first time buyer and have the mortgage in principle) and arranged a second viewing with my best friend coming along too the following day. He knew we were travelling at least a half an hour to get there (not including the Friday afternoon traffic). He said to me that the kitchen was only 2 or 3 years old but when my friend started opening the cupboards it was clear that it was old, just repainted from the outside... In her opinion it needed ripping out. Then he told us casually that an offer has been made, for the full asking price from someone who is exactly in my position (mortgage ready and ftb) so... Thank you very much, for wasting my time and petrol money Glen, what an awful experience. AVOID!
5/5
TrustpilotJose Bailao was a great estate agent
Choosing Jose Bailao as my estate agent was the best decision I made when selling my W10 property. After a frustrating experience with a high street agent who conducted 20 viewings with no offers - seemingly just getting people through the door - the contrast with Jose's approach was remarkable.
1/5
TrustpilotAwful experience with EXP - Glen Conn
Awful and disappointing experience with the EXP agent Glen Conn. He wasn't transparent with regards to the lease length of a maisonette property and after numerous texts and emails fobbing me off, I have been forced to withdraw my offer as he just can't be trusted. My email to withdraw hasn't even been acknowledged.Months wasted and £600 down the drain due to his lack of transparency and honesty and I would avoid using him to sell your home or buying a property he is selling.
1/5
TrustpilotVery unprofessional and poor agent about Tom Cooper
Very unprofessional and poor agent about Tom Cooper. I see an interested property on Rightmove. And check the exp.uk background, which is a platform for agents to list themselves. After Tom took us to view the house, we were very satisfied and make offer immediately. Later, Tom replied that the landlord had chosen our application. We hope to send a tailor-made gift to him, so we search his interest on Facebook and found that he also loves dogs and has children. Two days later, I did not receive any reply. When I text to Tom, he said the landlord changed the mind to sell the house instead of letting. We beg him to persuade the landlord because we love the house so much. We can buy his property after we sold ours.It is a pity that we didn’t received any reply from him. After a few weeks, Tom post the news on Facebook the property was rent for someone. Our offer let the competitor know obviously. This feeling is really bad. He was full of lies and not worthy be a father. The weird thing I receive another property agent to sell us their service even I never contact before. And it is one of his working company before.
1/5
TrustpilotVery poor and unprofessional service
Stay away from Jamie Cotton (jamiecotton.exp.uk.com). He is an arrogant, selfish and unprofessional individual who betrays your trust. His attitude is disgusting he needs to go and learn some manners and how to deal with customers effectively and efficiently. You don’t play with people’s life, it’s not a game! He is a pushy salesman who wants you to make a decision instantly.After my offer was agreed by the vendor, Jamie started to demand documents such as Proof of ID, Bank Statements and Mortgage documents. I actually regret sending these documents to him because I became aware later that he was not registered with ICO and has no safe storage for such sensitive information. However, he was waiting for one more document. He became very aggressive and patronising, wanted to come down my house and see documents etc, when I made it clear that the document he requested was not available and was waiting for the bank to send a statement out.I made it clear that I will provide him with the document as soon as I receive it. However that was not good enough for him and he decided to sell the property to someone else.I have raised this issue with ICO who will look into it further independently. I will also be writing to Exp UK Head Office and The Property Ombudsman Ltd.Please don't waste your time with this agent. Disgusting behaviour, I will make sure I spread the word in the community.
1/5
TrustpilotVery poor and unprofessional service (…
Very poor and unprofessional service ( Maidstone branch). After my offer was agreed by the vendor, for few days my solicitor did not receive sales memorandum. I called the agent (Clare McHugh) to enquire about progress, she said, there are few more viewings this afternoon and will let me know later today. As after my offer was agreed I was just waiting for the paperwork. The agent didn’t even told me that still there are viewings are going on. Totally waste of time and money. Please don’t with this agency and the agent. DONT WASTE UR TIME.
1/5
TrustpilotRang about a lodge in keswick.we…
Rang about a lodge in keswick.we arranged a viewing after asking g a multitude of questions before we left from Manchester.only to find when we got there the agent had filled us with utter lies and misinformation. Everything he told us wrong. We were told we could extend leae !!!wrong we were told we could rent out if we wished Wrong !!!! Not allowed to do this on the site.was told lodge needed a bit of tlc.Wrong it needed ripping down and demolished it was condemned by site owners it was that bad. We lost a days off work a hotel stop and a tank of petrol due to his lies we would not have gone if we were told correct info in the first place.dont trust a word they say !!!!
1/5
TrustpilotAwful company, don't trust them !
I have been trying to arrange a viewing for 2 weeks now and after 3 emails and 3 phone calls, I am just giving up. I feel sorry for the Sellers who are trusting Exp to sell their property, if they only knew how unprofessional and rubbish they are, they'd be horrified. It's so obvious the positive reviews have been written by employees or friends...
1/5
TrustpilotI have to agree with the other reviews here
I have to agree with the other here, they are appalling. Monday - enquired about a property, left my details for someone to call back. Tuesday - left a text message for the agent responsible for the property as I'd like to arrange for a viewing ASAP, no response. Wednesday - tried to request an online reviewing on EXP website, no response. Thursday - called office number again who tried to put me through to the agent, just rings out everytime. The receptionist said she will ensure someone will get back to me soonest. Thursday PM - called office again as still not heard a thing. Even though I'm really interested in the property - I give up. This is not the customer service you would expect off any estate agent or any company.
1/5
TrustpilotUnresponsive
No response whatsoever to queries on a property offered through this company in Calstock, Cornwall.
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