1/5
TrustpilotUnfortunately Exp hosts sellers who…
Unfortunately Exp hosts sellers who have no intention of selling up. Wasting everyone's time and effort to pull out and decide not to sell upon offering the asking price. Very disappointing
Trusted Agent profile · Trafalgar Square
EXP UK Scotland reviews in Trafalgar Square
★★★★★
141 reviews across 1 platform
1 Northumberland Avenue, Trafalgar Square, WC2N 5BW
EXP UK's office in Trafalgar Square, at 1 Northumberland Avenue, is rated 1.6 out of 5 across 141 reviews on 1 platform.
Reviews
Every review we hold for the Trafalgar Square office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotDrawn in by low fees and empty promises…
Drawn in by low fees and empty promises as well as over zealous valuation I made the dreadful mistake of signing up to Mark Ranger Exp in Kent…
5/5
TrustpilotExcellent experience.
1/5
TrustpilotStuart Reynolds
I originally got in contact with Stuart Reynolds as I was interested in a property he was the estate agent for. I viewed the property and made an offer. At first I was told over the telephone that the offer was accepted, but it later transpired that the property was staying on the market, which seemed odd to me. When I queried this and asked him to respond in writing and confirm my offer had been formally accepted, the offer turned into a ‘provisional offer’. He stated:‘The owners of XXXX have confirmed that at the price you have offered, they would be happy to do business at no less than the £XXXX offered for the sale of their home so I am happy to confirm the provisional acceptance of the offer but as discussed, the homeowner is unable to exclusively accept your offer and withdraw from the market based on your current position because at this time, whilst you have made an offer that is of an acceptable price, you are unable to actually proceed with the purchase as I understand you now need to make the arrangements for your current home to go onto the market and for a buyer to be found’This was bizarre as the sellers had also not found anywhere to purchase, so were not in a position to move forward with the sale until they had found somewhere. He also indicated that a sale would not be pushed on the property, but it would still appear on the website.In reliance on what he had said, I proceeded to put my house up for sale and accepted an offer on my own property. This was all done within 7 weeks from his email and I kept in communication with Stuart throughout this time. When I informed him that my property had now sold as specified, he informed me that actually the sellers would not be selling the property to me. Despite the fact the sellers had still not found somewhere to buy and were unable to move forward with any sale…As such, I am now left with no property to purchase, but mine has now sold, subject to contract. I do not think this is the proper way to do business and that I have been misled about the position for several weeks. He only informed me the sellers were not proceeding because I called to update him on my position. I do wonder how long I would have been left in the lurch, thinking this sale would proceed, if I had not opted to call him! I would not recommend using this estate agent if you are selling or buying a home. I am extremely disappointed with the way the process has been handled and it came across as extremely unprofessional.
1/5
TrustpilotAgents don't respond to emails or text…
Agents don't respond to emails or text messages, don't pick up the phone. What a strange way to operate a business. Feel sorry for the seller
1/5
TrustpilotSo dishonest
Ive never met a more dishonest company in my life. DONT HIRE THIS COMPANY AND BE VERY CAREFUL BUYING THROUGH THEM AS THEY SO OBVIOUSLY BUY FAVOURABLE SURVEYS.
1/5
TrustpilotUnprofessional
Unprofessional I enquired about viewing a property as soon as it was on the market. I made two phone calls over 2 days and left a message and was informed I will get a call back. I received a call back on the 3rd day however was at a funeral so was unable to speak.I called the sales agent back the next morning and explained I was keen to view the property however he said it was sold and no more viewings were taking place.I explained it would've been nice to at least get an opportunity to view this property especially after I chased this a few times and his response was I called you on Wednesday and if you couldn't talk, that was basically my problem.He was very rude and unprofessional and due to the circumstances as to why I couldn't answer, he showed no remorse or understanding. I felt so upset after speaking to him that I called the head office to make a complaint because his attitude was not acceptable. I was told someone would call me straight away and still waiting 4 days for a call back.I have never dealt with a company that lacks basic customer service and simple manners. I would never what to sell or buy a property from a company like this!!
1/5
TrustpilotAvoid EXP UK
Worst estate agents EXP UK I have ever had dealings with whilst attempting to purchase a property.
1/5
TrustpilotProperty fee details
I've been asking for details of the lease, service charges, and site fees for a lodge property in the Lake District. I requested details via the website link on 25th August. I've had two emails back to suggest I book a viewing. I don't want to book a viewing until I understand what the annual fees are. How difficult can it be to just send me the details requested...... ?
1/5
TrustpilotGlen the agent was extremely rude and…
Glen the agent was extremely rude and not helpful. Advertised property says offers over 325k as soon as she called she says it's 350 I explained that was really misleading and she just ended the call. Wouldn't even tell the seller my offer or arrange a viewing.
1/5
TrustpilotStringing 2 buyers alongside
Had a house under offer going through sale proceedings. 2 months in and we still hadn’t received any details from the sellers solicitors despite Glenn reassuring us he had been in contact with the seller and things are going ahead. After 2 months we found out that the house was sold to someone else and we were being stringed along. Seeing some of the reviews it appears he does this quite abit stringing to uyers along. To say it was disgusting and we lost our dream out and our mortgage offer ran out. Appalling behaviour.
1/5
TrustpilotGLEN CONN AVOID!!!
GLEN CONN AVOID!!!Remember that name GLEN CONN AS CON is in his name. Was selling a property and because of the difficulty in contacting him many appointments were left unattended by him and some slots were even left unbooked. Had a few buyers even telling me he offered to put their offer forward first for the "right price". Never trust this online agent, there is a weak complaints procedure aswell. VERY UNPROFESSIONAL AND RUDE. Definitely felt there was a racist element to how he was behaving towards some viewers.
1/5
TrustpilotIf I could give zero stars I would!
If I could give zero stars I would!! DO NOT TRUST THIS COMPANY!Worst agent ever. Glenn Conn biggest crook going. After making an offer on a property he led us on by telling us we had the house, let the bank survey go through aswell. We have all the paperwork. Communication was always an issue but started getting worse. We would call and text with our attempts being unanswered and left on read. Weeks would go pass with no response. We are first time buyers and had many things in life to do which were waiting on this property to go through. We rushed our mortgage and solicitor paperwork and were on top of everything with speed. After many weeks trying to make contact with him and barely getting through we were told lies and led on just to buy him more time to play out his scheme. Loosing all hope and not getting our answer to why the deeds have not been sent to our solicitor by the Vendor 2 months on from the offer being accepted we eventually found out Glenn had never put our offer forward to the Vendor from day one. The house was in the process of being sold to someone else! Put a lower offer forward (can only imagine he’s been given his own financial incentive for this), and found out it was not the first time and he has done so to others aswell! We lost our mortgage offer and rates have gone up a considerable amount and our whole situation and position in buying a house as changed for the worse. He didn’t let us get the house yet stopped us from buying another.They are not a truthful company and will not help you to buy or sell a property as they have their own agendas at play. Be extremely wary.No reply from the complaints department Angelina. Still waiting for contact.AVOID THIS COMPANY AT ALL COST BUYER OR SELLER.
2/5
TrustpilotReceived a visit and a horrendous shock
Received a visit and advised my home was 10k- 15k over priced and then hit with a 1.25 fee plus vat and a package fee on top that was partially refunded
1/5
TrustpilotBeen calling them for 3 weeks to book…
Been calling them for 3 weeks to book an appointment. Every time i called, i have been told someone will get back to me. Yet, no one has called me back and the property has been sold on the website. Poor customer service, such time waster. Dont go to them!
1/5
TrustpilotDon't bother wasting your time - Useless
I've been trying for 5 days to book a viewing on a property, nobody gets back to you. You call the agent direct (Ian Paterson), you just get busied and don't hear from them. Call the office number and they take your details and don't hear back. Don't bother wasting your time.
5/5
TrustpilotOutstanding platform for Agents
1/5
TrustpilotI had a lucky escape
Lucky escape. I shan’t be dealing with these tricksters again.
1/5
TrustpilotUnprofessional Agent - Nathan Littleboy
Arranged a viewing, but agent sent message on the day requesting a change to viewing time. Sent message back saying that I wouldn’t be able to make the new time. Didn’t receive any response, so assumed cancellation. Following this, received two rude and unprofessional messages from the agent.
1/5
TrustpilotTerrible agent
Terrible agent. Told me 4pm was fine but he will confirm if not. Never got back to me “tried to call” load of crap, no messages or calls on my phone. All of a sudden I arrive and no one is there call up and it’s under offer.. completely unprofessional and a waste of time will be advising all colleagues and friends to stay away.
5/5
TrustpilotA completely different experience
A completely different selling and buying experience that I can confidently say you won't regret choosing.
1/5
TrustpilotDealing with MELISSA FORD has been my…
Dealing with MELISSA FORD has been my most horrendous sales experience to date. She is lazy, unprofessional and immature in the extreme. If you are looking to sell a property in Lincoln then I would advise that you avoid Melissa Ford at all costs. She is as fake in her offering as she is in person.
1/5
TrustpilotSales team not attending calls and…
Sales team not attending calls and emails after leaving number of messages and emails
1/5
TrustpilotAppalling and very dishonest service
I don’t normally leave feedback unless the experience was evidently awful.
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