Trusted Agent profile · Trafalgar Square
★★★★★
141 reviews across 1 platform
1 Northumberland Avenue, Trafalgar Square, WC2N 5BW
EXP UK's office in Trafalgar Square, at 1 Northumberland Avenue, is rated 1.6 out of 5 across 141 reviews on 1 platform.
Every review we hold for the Trafalgar Square office, from every platform, shown as written. First names only.
1/5
TrustpilotWorst experience with Faye Shaw properties
Our experience with Faye Shaw, an estate agent in the Sutton Coldfield area, was nothing short of appalling. From the very beginning, she was completely dishonest about the seller’s chain position. She misled us into believing there was no onward chain, only for us to find out much later, after wasting significant time and money, that this wasn’t true. This was not a simple oversight; it was a deliberate misrepresentation.
1/5
TrustpilotUnreliable and bad organised agency
Unreliable and bad organised agency. To book a viewing is a nightmare and when you do that no one's showing up to view a property. Complete waste of the time for buyers and wouldn't recommend for sellers as well.
1/5
TrustpilotTrying to view 2 properties
Trying to view 2 properties, they never call back, tried via email they never respond..... DO NOT LIST YOUR HOUSE WITH THESE CLOWNS !!!! Giving 1 star seems too generous, but that's the minimum. Avoid Kieran Shaughnessy never responds !!!
1/5
TrustpilotPlease report this company
Please report this company/their agents to the Property Ombudsman. They should not be able to continue providing their atrocious services to the general public. It is ultimately unfair to those willing to sell/buy/rent. It also speaks volumes that most of the positive reviews attached to their profile are from the agents themselves.
1/5
TrustpilotUseless
If you want to actually speak to an agent, rather than a call handling team, then don't bother even ringing!
1/5
TrustpilotSteer well clear…. Unethical agent
Went to see one of their properties today. Really unprofessional agent. She proceeded to argue with me when I told her I was out due to the way they conduct business. Agent was then rude when I told her I wasn’t interested. It looks like a really dodgy outfit for a reason. Steer well clear of them.
1/5
Trustpilotexp.uk.com showing fake reviews
exp.uk.com All the reviews are 5* & on the same day. = fake reviews. Shame for such a company using these type of cheap Shopify style of tactics to deceive potential customers
1/5
TrustpilotExp don’t care what their agents do
Agent of Exp failed to keep our keys to our house safe and didn’t comply with the property ombudsman’s code of conduct. He would not admit he was wrong, made out we were complaining unnecessarily, that he had approached his insurers and the property ombudsmen, who agreed with him. He was a little bully who tried to intimidate my husband and I. Exp agreed he had done wrong but only offered a miserly amount of money, not the full costs to replace our locks, which cost us a lot. This is because the agent would not allow / refused for us to be recompensed. So we took the case to the property ombudsmen who reviewed the facts and settled in our favour. We got all our costs back for the replacement locks and an extra award for aggravation. Exp are weak and let their agents soft soap them, even when they know the agent has done wrong. They didn’t even have the good grace to say sorry.
1/5
TrustpilotAgents only bothered about lining their…
Agents only bothered about lining their own pockets and not helping you, the buyer. Very impartial and unhelpful service.
1/5
TrustpilotEXP 💯 joke of a company tried to book a…
EXP 💯 joke of a company tried to book a viewing was fobbed off as our house wasn't sold ! Was told this house isn't for you !!! Won't even look at a property now if these are involved
1/5
TrustpilotThese are scammers, not estate agents
I received an unsolicited letter from a self-proclaimed estate agent working for Exp UK, claiming that my property (which he identified by the correct house name and number) has been "on the market unsold for 36 days" and offering to sell it for me if I swap estate agents.
1/5
TrustpilotTook ages to book a viewing with Faye…
Took ages to book a viewing with Faye Shaw and had to chase. Not a good first impression. Viewing was fine but after to discuss again was impossible and had to chase over 6 times. Not a good customer experience.
1/5
TrustpilotAI generated fake property photos
Using AI generated images to falsely advertise property listings.
5/5
TrustpilotJust sold our house with Jodie Heap…
Just sold our house with Jodie Heap Estate Agent. Excellent service. So helpful and efficient and an absolute pleasure to deal with. Would recommend to anyone.
1/5
TrustpilotQuote Ref:-GW0451
Ref:-GW0451Awful service. Agent doesn’t answer calls or respond to texts. Good luck with people selling their houses with this lot.Agent doesn’t answer calls or texts. Called the company who said they’d pass on the info and viewing date but still heard nothing. Filled in contact forms etc still nothing. It makes me not want to buy the property after all.Update: Agent sent a text saying they were away but when I text or call them after I finish work there is never a response.
5/5
TrustpilotProperty purchase
We recently bought a property through exp. It was a difficult journey, the purchase turned out to be more complex than expected and the chain were putting on the pressure. Solicitors all round were a nightmare. The saving grace of this whole experience was Emma Butcher. She was professional, supportive and responsive. She did everything possible to help and support us, and really went above and beyond helping with poor solicitor communication and any additional inquiries. It was a tough process for us and I'm sure the seller, but without exp stepping in and pushing this along it would have been a real nightmare. I would absolutely recommend exp based on this experience!! She's an asset to the company!
1/5
TrustpilotWhen you arrange a viewing how hard can…
When you arrange a viewing how hard can it be? You contact a local agent and plan a viewing at a convenient time and meet a view the property? Easy Well if it’s with Gavin Morgan from Bangor who was only (12.8 miles away) from the property but I was 130miles away it’s not that simple. He confirmed the viewing the night before and off we went, we were then told a lady at a nearby cafe has the key and the agent can’t even be bothered turning up, we arrive and no key available to access the viewing and no apology? Then you make a complaint and obviously they side on the agent and give you a lame excuse and more or less don’t give an iota of any responsibility. Use these agents if you want to be messed about and be at significant costs to yourself Fuel time ect.
1/5
TrustpilotVery unprofessional experience - Avoid at all cost
I had an awful experience of being "thrown under a bus " by their independent agent Will Crocker in Bournemouth after 4 months of waiting and at a cost of £1000 in fees and “broken dreams “.Despite substantiated attempts of communication (in writing) to the agent and after his failed promises to return calls I finally found the property had been sold to another buyer prior to my knowledge.I followed up with a complaint as per the EXP UK "Complaints " process which was a complete waste of time and a "whitewash”. The so-called investigating officer only spoke to their agent (despite my request to speak to them) and based their decision on unsubstantiated verbal hearsay of their agent. The saying “Kangaroo Court” was very appropriate! The appeal investigation process to an irrelevant matter was practically the same reply as the original investigation. It was far too easy for EXP UK to pass the accountability for their agents to the Property Ombudsman. They simply were not interested or capable to comply with professional procedures. I will never use the EXP platform again.Total lack of accountability of agents by EXP UK
1/5
TrustpilotUnprofessional no care to sellers or buyers
These estates are amazing and not in a good way. Dk they actually want to sell a property. Drove 300 round trip and arranged a nights stay to view a property that I was told a lady from the shop next door would have a key to let me in. On arrival after contacting Gavin Morgan to confirm the viewing as not heard from him the lady told me there was no key and we couldn’t therefore view it. Not happy at all. All I got after me having to contact the main branch and Gavin Morgan by text was oh sorry can we do next week!!!!!!!!!!! Another 300 mile trip to be left on the doorstep no way!!!! No communication and no heartfelt apologies. Absolute waste of time. With fuel time and cost if the over night cost me £140 why oh why would I do that again and trust them. Absolute joke.
1/5
TrustpilotIs this agent interested in selling property?
I have been trying to view a property and have left 4 messages with the agent Karl Dixon over 10 days who never called me back. I have lost the chance to see 2 other properties because the same agent never returns your calls. The office was very apologetic and gave me his personal mobile number. Eventually, I got hold of him. He wasn't nice on the phone 'I am trying to have a holiday'. Hasn't he ever thought about telling others in the office or leaving a message on his voice message informing people he is currently on holiday? This is not the company's fault, it is a rogue agent that is in the wrong job.
1/5
TrustpilotAVOID as a buyer unprofessional and…
AVOID as a buyer unprofessional and timing.I made 2 offers under Megan Russell working with exp. One of them wasn't submitted to the tenant whist the other I am still awaiting a response. 4 days after submitting the offer I received in writing, it had been submitted the tenant- I am still waiting on a accept or declined communication 8 weeks later!!!! Unprofessional, poor communication and lack of respect for buyers time
1/5
TrustpilotExp Dumfries
Emailed Nicola after seeing house on EXP FB. Asked for home report and viewing. 4 times asked for home report. Until I said cancel my viewing for Herries rd Heathall did I get a reply. Said rudely in email she attached but didn't, then phone call and said it is online attached to EPC. Not sure why. It is usually on as home report. I said I was on FB not on website. Silence. Instead of Nicola being polite and apologising and saying she did attach, but didn't, by mistake, I would have understood, but don't lie and say she did. Just said you want to cancel viewing then. Wow. Then she deleted home report she finally sent. Oh my. I've had my own business and successful because I spoke the truth and people appreciate and come back, but I for one won't be dealing with people like this.
1/5
TrustpilotA truly terrible experience
A truly terrible experience. Do not use this company! I called to book for a viewing on a property three hours away from myself, had verbal confirmation that it was booked for 12pm for a Wednesday. Monday comes around no confirmation, I call to double check it’s going through and ask for a confirmation information still the same no email or text. I drive three hours to the property still calling to confirm it’s happening to be told they have my information it’s booked and that Daniel will send me the information. I arrive in the general area with still no whole address just to wait in a car for 30 min for a no show and no explanation.
1/5
TrustpilotOur estate agent seemed to be more…
Our estate agent seemed to be more concerned with his Instagram image than acting professionally. Very dismissive, seemed to think its appropriate to send voice notes with updates or negotiations over whatsapp over giving you a call or emailing. I also didn't believe he was effectively communicating with the sellers. He was less than enthusiastic in this whole process, wanted to create a bidding war and we were negotiating more than reasonable offers. Also...if you're going to lie to sellers. Make sure your instagram story matches. He told us it had 3 offers competing then two hours later posted a video saying 2 offers on the house.
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