Trusted Agent profile · Tower Hamlets
★★★★★
1,094 reviews across 2 platforms
184 Brick Lane, London, E1 6SA, Tower Hamlets, E1 6SA
Winkworth's office in Tower Hamlets, at 184 Brick Lane, is rated 4.1 out of 5 across 1,094 reviews on two platforms, including 250 Google reviews rated 4.9.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotThe Winkworth team in Kensal Rise
The Winkworth team in Kensal Rise is exceptional. Thorough, caring, professional, and relentless in finding our ideal home.By far the best team we came across and that was reflected in the quality and choice of the houses they had access to, clearly, they are trusted by many.
We're happy to see that you had a 5-Star experience at Kensal Rise! Thanks for sharing.
5/5
TrustpilotWinkworth is the agent you need
Kerry and Sarah were so helpful and made our process seamless. They were very understanding during obstacles and always found a way around it. They are also very proactive and the nicest agents I have ever met. The team are very responsive. They made our overall experience easy and lovely. I couldn’t thank them enough
5/5
TrustpilotGreat experience
Aaron brings his many years of exerience to bear in an offering which a parachutist would characterise as 'good all the way'
Thank you so much for taking the time to leave an excellent rating! We really appreciate your business. If you can please let us know which office you dealt with I can pass on your lovely review.
5/5
GoogleI have been getting the best support and timely assistance from the Team at Winkworth. Shania and Stehanie have been absolute stars :) keep up the good work guys and thank you!
Thank you for such a kind review. We’re so pleased to hear that the team has been able to support you and provide timely assistance. Shania and Stephanie are delighted to hear your feedback, we agree - they really are stars!
5/5
TrustpilotBrilliant letting agent team
Every dealing I have had with Winkworth Kensal Rise has been superb. They are an incredibly charming and efficient team, always on hand for any queries. They are knowledgeable about the market and have always found great tenants really quickly. Wouldn't ever use anyone else.
We're happy to see that you had a 5-Star experience at Kensal Rise. Thanks for sharing!
1/5
TrustpilotThe worst agency .
The worst agency .. I had a viewing yesterday and I went to see the flat with my wife and my 6 months old babe ,and my agent Lewis Impleton , probably he hasn’t so happy with that , he tried to avoid answer my question, very poor customers skills , he wasn’t even showing me the house , not talking at all .. probably you could see he was not interested to rent the flat to me from the first moment .. after that i told him I was happy to rent the flat and I have everything had they need .. while allAnswer was been answered next day was asking me again the same question by email . .. his email very unprofessional, he was like writing to a friend .. never mind after all that , not answering to me for 2 days , I had to email him again and after the reply of him was that the flat it’s been gone .. that all , didn’t even ask me if he can show me some other properties that are still on the market..
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
GoogleAzar has been super helpful with recent maintenance issues at my property. He responds promptly and deals with issues efficiently.
It's great to hear that Azar was able to be super helpful. Thank you for taking the time to post your review here.
5/5
GoogleRecently bought a property and Tom and Nick were just fantastic. Great support throughout the entire process, which really makes a difference for a first time buyer. Extremely good communication, very efficient and helpful, I would definitely recommend working with Winkworth Shoreditch & team if you are looking to buy, sell or let in the area.PositiveQuality, Professionalism
Thank you for your kind words re Tom and Nick as the always strive to give the very best possible service. It's always a pleasure to be able to help and great to hear that you would recommend us to others :)
1/5
TrustpilotPlease avoid them. Reclaiming our deposit has become a lengthy and arduous process
Unfortunately, our experience with Winkworth has been so disappointing that I must give a 1-star rating, though I wish there was an option for zero stars. They have repeatedly made false statements to unfairly extract money from tenant. Even damage noted in their own move-in inventory report from last year is now being used against us to justify charges. It's disheartening to witness their prioritization of profit over fairness. When confronted, they suggest disputing through "my deposit scheme," only to further inflate fees. Our cleaning fee surged from £140 to £336, and apart from maintenance fees were hiked for pre-existing damages. Despite returning the property in better condition, we were still charged professional cleaning fees for mold, dust, and dirt present upon move-in. They even colluded with their inventory company to exploit situations for financial gain, leaving us speechless. Additionally, we graciously accommodated potential tenant viewings three times in 10 days, only to have our privacy violated as individuals freely took photos and rifled through our belongings without consent. This experience has left us profoundly disappointed and hesitant to engage with Winkworth in the future.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
1/5
TrustpilotWorst Ever
My experience with Winkworth was a masterclass in chaos and incompetence. A real circus is even better them. Not only did they turn a blind eye to broken properties, but they also seemed to have a PhD in denial and deception. They don't even have the decency to possess basic moral standards. I bet Winkworth does not care their branding or reputation, basic thing for a business. Their idea of 'professional cleaning' was a joke - the place was dirtier than a pigsty, with mold, spiders the size of small cars, and no sign of any supposed cleaning crew. And don't even get me started on their response time - it's like they only sprang into action when I threatened to pack my bags.During checkout, they pulled out all the stops with their wild accusations, conveniently forgetting that the damages were already there when I moved in. But oh no, let's blame the tenant instead!And as if dealing with Winkworth wasn't enough, their partner in crime, ACT Property, was just as useless. It's like they were in cahoots, caring more about squeezing every penny out of me than addressing my legitimate concerns.Privacy? What privacy? They had no qualms about waltzing into my home uninvited, rearranging things like they owned the place. And to top it all off, they even decided to whip up a meal in my kitchen without so much as a 'by your leave.' They took away my letters too.Getting my deposit back was a whole saga, thanks to their fault-finding frenzy. But hey, at least I've inadvertently become their biggest promoter in my community (whatsapp, X, facebook, signal, neighbours) about Winkworth. The way word spreads, it's like a snowball effect! I am so excited!
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
GoogleEvie from Winkworth was very helpful throughout my property purchase. She kept me updated, communicated clearly, and was really easy to deal with. I appreciated her support and would recommend!
Thank you for your kind feedback. We’re so pleased to hear that Evie supported you so well throughout your purchase. Thank you for your recommendation, and we hope you’re loving your beautiful new home.
5/5
GoogleWorked with Dhruv who was excellent at keeping me up to date with the latest properties and always provided suitable properties to do at a time that was convenient to me. He was wonderful to work with!
Thank you for your kind review Charlie. Dhruv is neverendingly positive and always super keen to help our clients in any way he can. It's great to hear that you found him wonderful to work with too! Wishing you all the best. The Winkworth Shoreditch team
5/5
TrustpilotSelling made easier
Very good advice when selling my late sister flat and traveling from Warwickshire to complete the sale was made easier by a lot of help
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleIt was a wonderful experience in selling our apartment through Winkworth. Evie showed her dynamic & professional skill in promoting our apartment. We sold out our flat successfully in few months. Thank you … the team
Thank you so much for your lovely feedback! We’re delighted to hear that selling your apartment through our team was such a positive experience. Evie is so pleased to know her hard work and professionalism made a difference. Thank you again for trusting us with your property, it was a pleasure working with you!
5/5
TrustpilotI have just re let my apartment
I have just re let my apartment through the Kensal Rise Office who have been managing my property for 2 years. Aaron and his team were fantastic and managed a turnaround in record time resulting no loss of rental revenues. The process was extremely efficient and very re assuring. They went above and beyond my expectations. Totally recommend.
Afternoon Alison. Thank you so much for sharing your positive experience with Winkworth Kensal Rise. All of the Winkworth offices are independently owned and operated and Aaron and his team are truly dedicated to providing the best service possible for their clients. It is excellent news that you felt they exceeded your expectations and are delighted that you would recommend Aaron and his team to other potential clients. Wishing you all the success with your property moving forward. Kind regards Winkworth Client Services
5/5
TrustpilotGreat experience with Winkworth
We rented an apartment though Winkworth last month and the process could have not been any better. From coordinating the viewing to signing the contract and moving in, Aaron and his team have gone above and beyond. Would definitely recommend them if you are planning to rent/ buy around the area.
5/5
GoogleOrlando was fantastic and professional throughout our whole interaction - couldn’t recommend more
We're delighted to hear that Orlando was able to help so successfully Adam. Thank you for taking the time to post your kind review.
5/5
TrustpilotAs a landlord of two properties I have…
As a landlord of two properties I have been renting with through Winkworth for 8 years now. They have always provided me with a professional and reliable service. Aaron and the team are prepared to go above beyond to ensure a smooth service.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleHighly recommended. I've been a landlord in the area for a long time. Dan J is a real star for finding tenants and provides all the after service advice you would want. They don't manage my property, but when I had a related query, Karolina really stepped up to the plate. Couldn't be any better in my view. Great team.
Thank you for your kind review Rakesh. It's always our pleasure to help wherever possible.
5/5
GoogleExcellent experience from the beginning of my search until completion. Tom was incredibly professional and helpful, especially as I was a first time buyer so needed a lot of advice and enlightenment on the entire purchasing process. Would definitely look to buy or sell through Winkworth in the future and recommend to anyone else.PositiveProfessionalism
It’s great to hear Tom was able to help so successfully as we strive to offer an exceptional but personable service. Thank you for your five star review and we hope you are enjoying living in your new 🏡. Please do get in touch if you need anything further. The Winkworth team …
5/5
GoogleDhruv is simply one of the best agent I have came across, he is very friendly, responsible and helpful in the entire process of helping me finding the best home. It's an absolute pleasure having Dhruv as my agent, I highly recommend xPositiveResponsiveness, Quality, Professionalism, Value
It's lovely to hear that Dhruv was so responsive and helpful during your property search. He's always delighted to be able to help. Thank you for taking the time to post your feedback.
5/5
GoogleHad a great experience with Winkworth!! Lauren Douglas was so helpful in my search of a new flat for let. Thanks again!
1/5
Trustpilotvery rude agent and poor behaviour
One of the agents at this firm has abused a member of our team because she had taken one day's leave. He then decided to leave a review of the whole firm making serious allegations about our firm.
5/5
TrustpilotFantastic service from all the team
Over the past 13 years we have had a fantastic service from all the team at Winkworths in letting, managing and finally selling our property. They were consistently professional, efficient and knowledgeable and made the whole experience go smoothly. Thank you!
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