Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThomas was very knowledgeable and made us feel very confident about selling our property. He and the Winkworth team helped us meet the stamp duty deadline, they worked hard to ensure everything was in place and helped get the sale over the line, we are very grateful.PositiveResponsiveness, Professionalism
Stephen · 25 October 2021
Agent replied · 24 October 2024
We were so pleased that we were able to help with the sale of your property and equally delighted to receive your kind review. Thank you for taking time out and please do not hesitate to get in touch if you need us again in the future.
★★★★★ 5/5
TrustpilotSuch brilliant staff
Such brilliant staff! So friendly and helpful at every stage.
Finn · 20 March 2026
Agent replied · 27 May 2026
Thank you so much for taking the time to leave such a fantastic rating, Finn. If you could let us know which office you dealt with, we would be delighted to pass on your kind feedback.
We really appreciate your business and support. Please don’t hesitate to get in touch if there’s anything we can assist you with in the future.
★★★★★ 5/5
TrustpilotProfessional, honest and highly knowledgeable
Winkworth were our estate agents for the purchase of a house in Norwood.Aidan was a professional, friendly and honest presence throughout this process. From the minute we walked through the door for the first viewing to when the contract got confirmed, myself and my partner felt supported, in good hands and treated with honesty which was doubly significant given that we were the buyers not the vendors.Genuinely, a stressful process was made that little bit easier for having Aidan involved in it. We couldn't recommend him highly enough. Thanks Aidan, I hope you get the sunshine holiday soon.
Mr · 6 October 2021
★★★★★ 5/5
GoogleMaddie and her team did a great job for us, in quite complicated circumstances involving tenant and contractor liaison for key handovers and building workers. Excellent communication too.
Jonathan · 25 October 2023
Agent replied · 24 October 2024
It's great to hear that Maddie and her team were able to help so successfully Jonathan. Thank you for your kind review here.
★★★★★ 5/5
TrustpilotVery happy w Winkworth!
Very happy w Winkworth! We had trouble selling our lovely Victorian house in a sellers' market and were stumped as to why. We were on the market during the stamp duty holiday for five and a half months with over 30 viewing and no offers, with no help from the previous agent as to why. Winkworth arrived, got the right buyers through the door, and had us under offer at an asking price we were happy with in just over a month. That's some serious magic there!Alex and Aidan were very helpful throughout the selling process and made sure communications kept flowing despite delays down the chain. We completed last week and were very pleased we switched to Winkworth! Thank you, Alex & Aidan and the CP team.
Amber · 25 August 2021
★★★★★ 5/5
GoogleVery happy with the service I get from Sky. Always there if needed
Sue · 16 February 2026
Agent replied · 17 April 2026
Thank you for taking the time to post your kind review of Sky in our property management team. She works hard to ensure she is offering the very best support and so it's great to hear she has been so successful here. It is always her pleasure to be able to help.
★★★★★ 5/5
TrustpilotAidan Naude is a saint!
I never thought purchasing my first property would be so stressful. It wasn't the process, it wasn't Winkworth, it was the vendor. They were so unhelpful, unresponsive and such a massive headache throughout the entire process, that I considered pulling out. However, Aidan was an absolute saint from start to finish. He professionally dealt with me and the vendor and kept everything on track as much as he could, even going above and beyond of what I'd expect an estate agent to do (late night updates, chasing all hours of the day, etc). I am so grateful to Aidan and his team for all the work they've put into this and I can't thank you all enough. I'll 100% be using this branch again.
Will · 17 August 2021
★★★★★ 5/5
TrustpilotWorld Class
After initially receiving excellent service from Winkworth the second step in my rental process was overseen by Aoife Quail. There was transparency, communication and professional assistance throughout the process. This process wasn't an easy one, but for someone immigrating to the UK the service can only be described as WORLD CLASS.
Patrick · 26 November 2020
Agent replied · 22 October 2024
Thank you for your review Patrick. All of the Winkworth offices are independently owned and operated and in this case I believe the office which you dealt with was Winkworth Reading. The owners are delighted that you found the service 'world class' and pleased that you found the Aoife's assistance to be of such high quality. Wishing you all the best in your new home.
★★★★★ 2/5
TrustpilotBuyer of property represented by agent
As a buyer of a property represented by a Winkworth agent (Helga), the experience wasn't great. To her credit, Helga was quick to jump on the phone to speak. However, she also seemed to be a step behind the rest of the parties involved (sellers, buyers, and the two parties' respective solicitors), often needing us to update her on the latest with the process, rather than her liaising with the sellers or the solicitors directly and being a step ahead. Predictably, this caused massive stress and almost cost us the house in the last stages of the purchasing process. Worst of all, when asked to confirm things on the sellers' behalf, it seemed almost like she just said yes without actually checking with them, and then had to renege on her 'confirmation' days later. It's unclear whether this was a strategy to get the seller into a more favorable position (understandable, as the seller is her client), or general lack of communication on her part, but it certainly came off as unprofessional and made for a less pleasant buying experience than it could have been.
Anton · 14 July 2021
★★★★★ 5/5
TrustpilotAbsolutely first class - recommend without reservation
Absolutely first class. James Wilkinson was superb. Deep market knowledge, helped us achieve a great price on our property, provided great advice on what changes were/ were not worth making, great communication throughout and superb instincts around how we should proceed in difficult situations.
Andrew · 8 March 2022
Agent replied · 22 October 2024
Thank you so much for your kind words, Andrew. We really appreciate you taking the time out to share your experience with us, and we agree, James is truly a gem to have on our team!
★★★★★ 5/5
TrustpilotAaron and the team
I have been using Winkworth as a letting agent for over 10 years and their expertise and knowledge is second to none. Aaron and the team at Winkworth are so reliable, friendly & brilliant that I would recommend them whole-heartedly. They know the dynamics of the market well, don't artificially inflate prices to draw you in but instead succeed in gaining the rents and valuations they suggest. This is rare to find and so look no further!
Tim · 10 January 2022
★★★★★ 5/5
TrustpilotWe have just sold and bought through…
We have just sold and bought through the Kensal Rise office. Overall we had a great experience, we were trying to complete before the stamp duty relief, which became quite tight, however Gurdeep couldn't have worked harder on our behalf to get things done on time. He went above and beyond and was very nice to deal with... Having used a few estate aagents in the past, Gurdeep has been by far the best. Along with Stuart being very helpful through the process.
Mike · 7 July 2021
★★★★★ 5/5
TrustpilotFirst ever move and Winkworth were…
First ever move and Winkworth were amazing. Huge thank you to Andy and Neil in the Norwich office, kept me updated so helpful kind and professional. Once sold aftersales what can I say, dealt with Hannah and Hollie, both amazing but Hollie was so supportive, kind, friendly, kept me up to date constantly pushing it along and made me feel like I was the only one selling a house, nothing was too much trouble ,what an absolute credit to Winkworth . Thank you so much
Michelle · 28 June 2021
★★★★★ 5/5
TrustpilotExcellent Lettings agency
Excellent Lettings agency. From start to finish. Great customer service: easy to access and professional staff. Aaron as head of Lettings in Kensal Rise is extremely dynamic. He engages with the landlord from the start of the Lettings process to the end. He ensures the property is in a good condition and is ready for rent; he gives help and advice on how to improve things. He’s in touch on a weekly basis to feedback on how things are going and what viewers are reporting. Also very proactive managing the tenancy. I’m really very pleased and awed by the enthusiasm
Linda · 25 June 2021
★★★★★ 1/5
TrustpilotRude and disrespectful…
Absolutely rude and disrespectful staff. I have never been spoken to in such a rude way with an employee raising their voice with me. They do not have respect for people time and get frustrated if you have a slow response time (couple of hours if less) because you are at work.Stay away from Winkworth Shoreditch
CB · 14 October 2024
Agent replied · 22 October 2024
Good afternoon CB,At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences. All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance,Winkworth Client Relations
★★★★★ 5/5
TrustpilotA massive thank you to Fabian in the…
A massive thank you to Fabian in the Kensal Rise office for helping me secure a flat in this difficult rental market. The process was swift and easy. Thanks so much for all your hard work. - Sophie
Sophie · 10 November 2022
Agent replied · 22 October 2024
Thank you so much for your kind words, Sophie. We really appreciate you taking the time out to share your experience with us, and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 1/5
TrustpilotToxic black mould not dealt with
Unfortunately I have had a bad experience as a tenant for nearly 3 years. There is a terrible case of toxic black mould in the property which has impacted my health and my children’s health. They have been reluctant to do anything about it- giving me advise such as “open the windows” and “keep the house at a constant temperature” it’s not acceptable considering they have a duty to provide safe living conditions, which they aren’t doing.
Sophia · 21 December 2021
★★★★★ 5/5
TrustpilotFantastic experience!
Really pleased with Tom's service as a newbie first time buyer like me. He has been professional, efficient and very accommodating throughout the process. Viewing booked same day of initiation call, offer accepted within two hours of viewing, memorandum of sale 24 hours after acceptance of offer and 3 further viewings organised/ accommodated between offer acceptance and completion with no hesitancy even though he had a broken collar bone. Special mention to Esta too who went out of her way to keep the process moving and completed well within the stamp duty relief deadline! Thank you Tom and Esta, I'll definitely be recommending your services to my friends and family!
Sumeya · 10 June 2021
★★★★★ 5/5
GoogleI have just today sold my flat through Winksworth. I was working with Sean and Dhruv who were excellent from start to finish and I couldn't recommend them highly enough.
I was previously with another well known agent who were nice but completely useless with the marketing of my flat. Within 2 weeks of being with Winksworth I had more viewings than 3 months with the other agent
Highly recommend
Oliver · 28 January 2024
Agent replied · 24 October 2024
It was very much our pleasure to have been able to help sell your beautiful home Oliver. Thank you for choosing the Winkworth team and for your kind five star review.
★★★★★ 1/5
Trustpilotdiscriminates against DSS tenant…
discriminates against DSS tenant seekers which could mean a number of situations someone is working and part universal credit because of a disability or a child for instance, doesn't matter if you have an excellent rental history or moderate income under 50k, they will just say just say the DSS income is insufficient to cover your rent even when it meets the LHA allowance. They wont bother to do any further maths baring in mind that the main tenant who is working is pay the majority share of the rent, their snobbery and discrimination is a major contribution to the housing crisis, I really think Estate agents need to be made to have a duty of care as they deal with a lot of vulnerable people and just sometimes not able to cope with the home seekers or have any empathy, hope the RRB will cover that aspect of housing
AngelaA · 21 May 2023
Agent replied · 22 October 2024
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
★★★★★ 1/5
Trustpilotzero stars
shame! zero stars, their house smells sewage sewage everywhere! unhabitable!
Tracey · 4 March 2026
Agent replied · 27 May 2026
We’re sorry to hear about your experience, Tracey, and appreciate you taking the time to share your feedback.
While we do not recognise some aspects of your review, we take all concerns seriously. Throughout the tenancy, any maintenance issues reported to us were addressed in line with standard procedures, and we made efforts to follow up where we did not receive a response.
We have no record of the sewage issue mentioned, but we would always investigate matters of this nature if they are brought to our attention.
In relation to the deposit, this is currently being handled through the Tenancy Deposit Scheme (TDS), an independent service which ensures a fair and impartial resolution for both parties.
We would welcome the opportunity to discuss your concerns further and encourage you to contact the office directly so we can assist.
★★★★★ 4/5
GoogleGrateful to have Winkworth Shoreditch team to manage our property. They are commendable! Our especial thanks to Jessica who is very professional and responsive in handling our concerns with regards to the property….fast, efficient, reliable & honest.PositiveResponsiveness, Professionalism
Maria · 25 October 2022
Agent replied · 24 October 2024
It's great to hear that Jessica has been so helpful and effective. Thank you for your review.
★★★★★ 5/5
TrustpilotBoth Ajay and Nishi have been…
Both Ajay and Nishi have been tremendous in their approach to the task of obtaining a good tenant when our Property was up for renting again . Ajay suggested repair work where it was needed , using common sense and saving monies as and when it was feasible . Nishi had worked tirelessly to ensure that the whole process went smoothly . This required discipline, constant effort and faith and confidence . Winkworth is a great company . Nishi has worked selflessly and is a ‘ live wire ‘ . This emanates from the leadership quality of Ajay who has also shown ample purity of thought , enthusiasm and equanimity. Excellent 10/10
Mahendra · 10 May 2021
★★★★★ 5/5
GoogleLauren D was supper attentive and proactive in our search. Thanks!
Tamilore · 16 February 2026
Agent replied · 17 April 2026
Thank you for your kind review of Lauren. It's great to hear she was able to be so proactive during your property search.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
