Trusted Agent profile · Tower Hamlets

Winkworth Shoreditch reviews in Tower Hamlets

4.1

★★★★★ Great

1,087 reviews across 2 platforms

184 Brick Lane, London, E1 6SA, Tower Hamlets, E1 6SA

Winkworth's office in Tower Hamlets, at 184 Brick Lane, is rated 4.1 out of 5 across 1,087 reviews on two platforms, including 250 Google reviews rated 4.9.

Google logo

4.9 / 5

250

Reviews on Google

This office

Trustpilot logo

837

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.

5/5

Trustpilot

Kensal Rise’s best estate agent

Winkworth stepped into the breach after our previous agent failed to produce a satisfactory buyer. Within 48 hours we had two offers and a buyer prepared to pay over asking price. Andy Carre was thoroughly professional and an absolute pleasure to deal with. Definitely the best agents in Kensal Rise.

Mrs · 5 June 2023

Agent replied · 22 October 2024

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us, and we agree, Andy is truly a gem to have on our team! We look forward to working with you again in the future!

5/5

Google

Rented an apartment with Winkworth Shoreditch and can highly recommend them as Agent. Orlando and Lauren are very professional, always helpful and available to reach out. Also very thrustful and reliable, so I had a good feeling all the time. They provided great guidance for the whole process and have good knowledge for all necessary steps. Took only two weeks from viewing the apartment until being able to move in.

Simon · 14 December 2024

Agent replied · 28 December 2024

Thank you for your kind review Simon and we hope you're very much enjoying your new home.

5/5

Trustpilot

Winkworths

Winkworths, and Patrick in particular, have been fantastic from start to finish in a difficult market. They helped us navigate some tricky waters, communicated effectively and clearly, and we felt well looked after. Patrick was very professional and helpful through the entire process and could be called upon for anything. Thank you!

Chirag · 2 April 2023

Agent replied · 22 October 2024

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.

1/5

Trustpilot

Avoid renting through them

Property manger is inexperienced, unresponsive, possibly confused and disorganised, seemingly working entirely towards the interests of the landlord

Angie · 19 May 2026

Agent replied · 27 May 2026

At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences Angie. All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.

5/5

Trustpilot

A Stellar Experience

A Stellar Experience with a Highly Professional Seller Property Agent!I recently had the pleasure of working with Mr Simon Jenkin as property agent, and I cannot emphasize enough how impressed I was with his professionalism and dedication throughout the entire process. From the very first day until the end, he consistently went above and beyond to ensure a seamless and successful experience.One of the standout qualities of Mr Simon was his exceptional availability. No matter the time of day, he was always just a phone call away, ready to address any concerns or answer any questions I had. His prompt responses and willingness to assist demonstrated his commitment to providing top-notch service and ensuring my peace of mind throughout the entire process.Thank you, Mr Simon for your outstanding service and for exceeding my expectations at every turn!

Christos · 8 July 2023

1/5

Trustpilot

Dreadful mess of a business.

Bear · 13 August 2026

Agent replied · 24 September 2026

We have asked for more information as to which office this relates to so that we can provide a response.

5/5

Google

Azar has been incredibly helpful! I’ve had to change the mattress and he was able to talk to the landlord and get it done quickly!

Babi · 10 October 2024

Agent replied · 24 October 2024

Thank you for your 5* review. Azar in our property management team is always on hand to help.

5/5

Google

Office Manager Lauren has been extremely helpful and quick to respond to multiple queries. We’re moved in and settled quickly.

Jordan · 3 December 2024

Agent replied · 28 December 2024

We hope you're enjoying living in your new home. Thank you for taking the time to post your kind review here Jordan.

1/5

Trustpilot

I have had a horrible experience with…

I have had a horrible experience with Maddie Barrington as a tenant.We were presented with a dirty property full of black mold and left to rot with a newborn for two and a half years before eventually having to move out.We faced a sizeable rent increase as well but absolutely no action towards our very serious issue.We have lost thousands of pounds worth of clothes and have had to spend tens of hours emptying our wardrobes in order to wash our clothes again and again.On top of everything we had to pay enormous electricity bills as a result of running several dehumidifiers.Maddie has not been helpful or accommodating.I would recommend to make sure you do not deal with her If you do have to work with wink worth.Edit: In regards to your response, I have put the name of the person there so you should be able to know what office this is. The property is in N1.

Chris · 10 May 2024

Agent replied · 22 October 2024

Hi John,At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.Additional response:Dear John,I am sorry to hear that you have had cause for complaint regarding Maddie and the management of your property.Having investigated your complaint in detail, I can see that Maddie worked extremely hard to have the matter resolved for you however, approval to proceed with works to rectify the damp issue was never received from the landlord despite numerous requests to proceed. We take damp issues very seriously when reported and will always work with our clients and advise them accordingly to rectify such concerns. Unfortunately, we are not able to instruct such works without approval from a landlord despite our recommendation to do so.Winkworth Highbury & Islington

5/5

Google

Many thanks to Dhruv and the team for working with my purchase, they were a pleasure to deal with, friendly, professional and super helpful

Johnny · 24 September 2024

Agent replied · 24 October 2024

Thank you for your kind 5 star review, Johnny. Dhruv and the team we delighted to have been able to help throughout the process and we wish you every happiness in your future home.

5/5

Trustpilot

Exceptional services

Patrick and Alex were incredible house estate agents who made our house buying experience truly remarkable. Their unwavering dedication, vast knowledge, and friendly demeanor were invaluable. They went above and beyond to find us the perfect home and made the process stress-free. Highly recommended!

Savvas · 30 July 2023

Agent replied · 22 October 2024

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.

5/5

Trustpilot

Proper lettings

We have just re-let our property with Aaron and the team at Winkworth and found it to be a smooth experience. This is the second time they will have found us tenants and we very much appreciated the patience and advice Aaron and his team have offered throughout.

Thomas · 4 April 2023

Agent replied · 22 October 2024

Thank you very much for the excellent review.

1/5

Google

I’ve been trying to get winkworth to give me keys for bike storage and electricity meter so we can give a meter reading to our supplier. It’s been 2 and a half months and they still haven’t been able to resolve my issue!!! UPDATE: it has now been 12 months. 9 months to get the key, and Winkworth have not helped with the compensation caused from bike damages. Appalling from the Estate Agent

Chong · 25 August 2024

Agent replied · 24 October 2024

We are sorry to hear that you were not satisfied but as explained, the key access to the bicycle storage was in the hands of the separate block management company who were extremely slow in dealing with the matter. We understand that a resolution has been found and the block managers have compensated for the inconvenience caused.

5/5

Google

Daniel is a brilliant agent. He has been helping us with managing maintenance issues in our rented apartment very promptly and professionally.

Katka · 10 October 2024

Agent replied · 24 October 2024

We're delighted to hear Daniel has been able to assist so effectively. Thank you for your kind review and if you need anything further, he's always here to help.

5/5

Trustpilot

exceptional

I would like to thank James for his outstanding help and support during the process of purchasing the property. I can't be more thankful to James and his exceptional professionalism, he went above and beyond to make the entire process as smooth as possible. I would like to give my highest recommendation.

Eve · 26 October 2022

Agent replied · 22 October 2024

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.

5/5

Google

Have been extremely happy with Sky my property manager. She is professional, v responsive and gets things done. Would recommend this service.

Sandy · 16 March 2026

Agent replied · 17 April 2026

It's great to hear that Sky has been so responsive as your property manager. She works hard to ensure she provides the very best property management service, so is delighted with your feedback - it's always her pleasure to be able to help. Thank you for your kind review.

5/5

Trustpilot

Terrific sales team - Lady and Sean are brilliant

Terrific sales team. Lady was flexible and accommodating when we wanted to arrange property viewings, and her knowledge of the local area is second to none. Sean was proactive and helpful and really worked hard to move our purchase towards a swift completion. Five star service, would definitely recommend.

Belinda · 31 January 2023

Agent replied · 22 October 2024

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.

5/5

Trustpilot

The Winkworth team in Kensal Rise

The Winkworth team in Kensal Rise is exceptional. Thorough, caring, professional, and relentless in finding our ideal home.By far the best team we came across and that was reflected in the quality and choice of the houses they had access to, clearly, they are trusted by many.

Andrew · 5 April 2023

Agent replied · 22 October 2024

We're happy to see that you had a 5-Star experience at Kensal Rise! Thanks for sharing.

5/5

Trustpilot

Winkworth is the agent you need

Kerry and Sarah were so helpful and made our process seamless. They were very understanding during obstacles and always found a way around it. They are also very proactive and the nicest agents I have ever met. The team are very responsive. They made our overall experience easy and lovely. I couldn’t thank them enough

Rachel · 12 September 2024

5/5

Trustpilot

Great experience

Aaron brings his many years of exerience to bear in an offering which a parachutist would characterise as 'good all the way'

161188 · 13 March 2026

Agent replied · 27 May 2026

Thank you so much for taking the time to leave an excellent rating! We really appreciate your business. If you can please let us know which office you dealt with I can pass on your lovely review.

5/5

Google

I have been getting the best support and timely assistance from the Team at Winkworth. Shania and Stehanie have been absolute stars :) keep up the good work guys and thank you!

Nadia · 16 December 2025

Agent replied · 17 April 2026

Thank you for such a kind review. We’re so pleased to hear that the team has been able to support you and provide timely assistance. Shania and Stephanie are delighted to hear your feedback, we agree - they really are stars!

5/5

Trustpilot

Brilliant letting agent team

Every dealing I have had with Winkworth Kensal Rise has been superb. They are an incredibly charming and efficient team, always on hand for any queries. They are knowledgeable about the market and have always found great tenants really quickly. Wouldn't ever use anyone else.

SIMON · 12 May 2023

Agent replied · 22 October 2024

We're happy to see that you had a 5-Star experience at Kensal Rise. Thanks for sharing!

1/5

Trustpilot

The worst agency .

The worst agency .. I had a viewing yesterday and I went to see the flat with my wife and my 6 months old babe ,and my agent Lewis Impleton , probably he hasn’t so happy with that , he tried to avoid answer my question, very poor customers skills , he wasn’t even showing me the house , not talking at all .. probably you could see he was not interested to rent the flat to me from the first moment .. after that i told him I was happy to rent the flat and I have everything had they need .. while allAnswer was been answered next day was asking me again the same question by email . .. his email very unprofessional, he was like writing to a friend .. never mind after all that , not answering to me for 2 days , I had to email him again and after the reply of him was that the flat it’s been gone .. that all , didn’t even ask me if he can show me some other properties that are still on the market..

Gio · 14 March 2024

Agent replied · 22 October 2024

At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.

1/5

Trustpilot

I am extremely disappointed with the…

I am extremely disappointed with the service provided by this agency. It has now been over a month since I moved out of the property, and I have still received no clear response regarding the return of my deposit.

Consumer · 23 June 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Winkworth's Google reviews

Questions about Winkworth Shoreditch

How many reviews does Winkworth Shoreditch have?

Winkworth's Tower Hamlets office has 1,087 reviews across two platforms: 250 on Google, 837 on Trustpilot (across the whole business).

What is Winkworth Shoreditch's rating?

Winkworth Shoreditch is rated 4.1 out of 5 across all 1,087 reviews, and 4.9 out of 5 on Google from 250 reviews.

Where is Winkworth's Tower Hamlets office?

Winkworth Shoreditch, 184 Brick Lane, London, E1 6SA, Tower Hamlets, E1 6SA.

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