5/5
TrustpilotJohns&co provides comprehensive andβ¦
Johns&co provides comprehensive and intime information to the landlord, allowing me to understand the situation of my property in timely manner.
Trusted Agent profile Β· Tower Hamlets
JOHNS&CO New Providence Wharf reviews in Tower Hamlets
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1,594 reviews across 4 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA, Tower Hamlets, E14 9PA
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Tower Hamlets, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,594 reviews on four platforms, including 223 Google reviews rated 4.5.
223
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
6
Reviews on Yell
This office
1,354
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotEfficicent reply
Efficicent replyοΌand clear induction.
Agent replied Β· 23 October 2024
Thank you for your review. We strive to deliver clear communication and efficient service, so we are pleased to hear we met your expectations. If there's anything else we can assist with, do not hesitate to reach out!
5/5
TrustpilotExcellent letting servicesβ¦
Excellent letting services and following through works by Johns&Co staff including Bethel and Bilal
Agent replied Β· 23 October 2024
Hi Elvis,Thank you for your kind feedback! We're delighted to hear that you've had an excellent experience with Bethel and Bilal. Your satisfaction is our priority, and we're committed to continuing to provide you with top-notch service. If you need any further assistance, don't hesitate to reach out.
1/5
TrustpilotNot responsible for their job
Not responsible for their job. They barely respond to your email.
Agent replied Β· 23 October 2024
Hi Lee,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
GoogleWe've had a great experience using Johns & Co estate agents. They made the move in to our new flat very easy and maintained good communication throughout. We've had bad experiences with agents before but this process has been seamless so top marks. ThanksPositiveResponsiveness, Professionalism
Agent replied Β· 23 November 2024
Hi Tom, That's great to hear, we hope you love your new flat. Thanks for taking the time to leave a review. All the best, Johns&Co Team
5/5
TrustpilotPrompt & excellent customer experience
I am particularly pleased with Priscilla Ogefere for her prompt and excellent assistance . Way to go Priscilla! Thank you π
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla.
5/5
TrustpilotExcellent team
Excellent team. Always ready to help.
Agent replied Β· 23 October 2024
Hi Hassan,Thank you for your kind review. If you need any help in the future, please don't hesitate to reach out.
5/5
TrustpilotEfficient and professional
Agent replied Β· 23 October 2024
Thank you for the great review! We're delighted to hear you found our service efficient and professional. Weβre always here to assist you whenever needed.
5/5
TrustpilotBest Service
Very fast and responsive to my request, good follow up
Agent replied Β· 23 October 2024
Hi Ben,Thank you for leaving us a 5* rating. We always aim to ensure our clients enjoy a professional and efficient service. If you need any further assistance, please don't hesitate to reach out.
5/5
TrustpilotMarwa was so speedy and efficient
Marwa was so speedy and efficient. She helped settle the property quickly and easily. Really content with our experience.
5/5
TrustpilotHad a great customer experience fromβ¦
Had a great customer experience from Destini-Rikki and Marwa Fakih! very helpful.
Agent replied Β· 23 October 2024
Hi Gissell,We're pleased to hear Destini and Marwa provided you with great customer service, we'll be sure to pass your gratitude along to them.
5/5
GoogleI am very grateful to Christine Efedua Who working in London City Island Office, particularly in the repair issues of my apartment, she helped me a lot. With regards to this, I would like to thank her assistance, she is very kind and patient.
Agent replied Β· 23 November 2024
Hi Cheng, Thank you very much for the 5-star review and positive feedback, we'll be sure to pass this onto Christine and the rest of the team! It's been a pleasure. All the best, Johns&Co Team
1/5
GoogleJohn&co look the part. They are the 21st century's estate agent. Only reason I'm giving them 1 stars is how long they've taken to return a deposit. For a company like this - I am very much disappointed. Deposit still outstanding although tenancy was exited over 21 days ago
Agent replied Β· 23 November 2024
Hi M Ogs, unfortunately we cannot find any details regarding this issue - please can you get in touch to provide some more information so we can assist? Please email info@johnsand.co so we can investigate. Thank you, JOHNS&CO.
5/5
TrustpilotProfessional and kind Team
Had a really great experience with Jose Pereira, he was able to contact the landlord and solve a problem I had in the apartment quickly and in a professional way!
5/5
TrustpilotGreat service
Found an apartment with astonishing views of Thames River through johns&co, Vanessa did help a lot during the entire process however improvements still needed in terms of finding good contractor for repairing work
5/5
GoogleI enjoyed working with John & Co - they were highly communicative, had good platforms, and Leigh, especially, showed a great amount of patience and proactivity as I set up my rental
Agent replied Β· 23 November 2024
Hi Logan, We hugely appreciate the feedback and 5-star rating! Many Regards JOHNS&CO
5/5
GoogleEverything is professionally managed. Check in and out of tenants smoothly arranged by Betsy Slawson. β
5/5
TrustpilotMichell Vasquez is great
Michell Vasquez is great! Reliable and thorough.
5/5
TrustpilotRachel Massey She been very helpfulβ¦
Rachel Massey She been very helpful with our rent of property
Agent replied Β· 23 October 2024
Hi Ilay,Thank you for taking the time to leave us this 5* rating. We will be sure to pass your appreciation along to Rachel!
5/5
TrustpilotWe had the full help of our representatives and their help was sooo mindful
We had the full help of our representatives, Marwah Fakih and Vanessa.
Agent replied Β· 23 October 2024
Hi Sowemimo,We're pleased to hear Marwa and Vanessa were able to support you, we will be sure to pass your appreciation along to them.
5/5
GoogleProfessional and lovely move in experience with Johns & Co. Thank you Betsy Slawson for the incredible service and smooth move in experience!
5/5
TrustpilotI havenβt wait one second
I havenβt wait one second, easiest viewing experience ever
Agent replied Β· 23 October 2024
Hi Stefan,Thank you for your feedback! Providing efficient and seamless experiences for our clients is our priority, so we are pleased to hear we have been successful. If you need any further assistance, please do not hesitate to reach out.
5/5
TrustpilotAppreciation for your effective work
Dear JOHNS&CO We appreciate your work and thank you for being very effective , And we would especially like to express our thanks and appreciation for the great effort made by Marwa Fakihβ "Lettings Administrator", James Udrzalβ "Lettings Assistant" , and Robert Pearsonβ "Team Leader" Thank you for everything, youβve done a really great job
5/5
TrustpilotMarwa Fakih and Amy Wilmot
Shared adequate info during check in
Agent replied Β· 23 October 2024
Hi Ezgi,Thank you for taking the time to leave this five star rating. We will be sure to pass your positive feedback along to Marwa and Amy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
