Trusted Agent profile · Tower Hamlets
★★★★★
1,594 reviews across 4 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA, Tower Hamlets, E14 9PA
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Tower Hamlets, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,594 reviews on four platforms, including 223 Google reviews rated 4.5.
223
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
6
Reviews on Yell
This office
1,354
Reviews on Trustpilot
Business-wide
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience
Great company, amazing staff. I was assisted by saffron in finding a property and she couldn’t have been more helpful. She provided great customer service skills and was polite and knowledgeable throughout my experience with Johns&Co
5/5
TrustpilotGood service and quick reaction
i had a pleasant experience with JohnsCo as always, and this time with property manager Bryony in communication with my rent issues and payment due. The reminder was in time and confirmation speed is quite quick. Really appreciate it
5/5
TrustpilotParam Virdee is very helpful
I am very happy for Param’s help on the delivery of the letter from the property developer and follow up. It helps to avoid any legal action if I didn’t receive the letter to make the necessary payment.Very appreciated.
5/5
GoogleI wanted to leave a review specifically for Nicholas Randall (London City Island). He’s been exceptionally helpful and accommodating whilst searching for flats. Even though my search ended, he went above and beyond to make the process as easy as possible and I cannot thank him enough. He’s an asset to your company!
Thank you Serena for the great feedback!
5/5
TrustpilotCandice and Bailey helped us with the…
Candice and Bailey helped us with the house rental process and found a tenant for our house very quickly and completed the process. Thank you very much, they took care of us at all times.
5/5
TrustpilotBailey from the Wapping office really…
Bailey from the Wapping office really stood out for me and my client. He was friendly and professional made us feel comfortable and his confidence significantly enhanced the quality of the tour he gave us.
5/5
TrustpilotGreat work from Duncan and Katy
Great work from Duncan and Katy. Very helpful and efficient in arranging a smooth renewal process. Thank you.
Hi Tom,It's fantastic to hear our renewals team provided you with an excellent service. We will be sure to pass your positive feedback along to them.
5/5
TrustpilotVery positive response
Very positive response, and supportive. Attentive to customer needs
Hi Li,Thank you for your kind words! We're delighted that our team has been attentive to your needs and provided a positive experience. If there's anything else we can do to support you, please feel free to reach out!
5/5
TrustpilotPriscilla Ogefere did a great job…
Priscilla Ogefere did a great job of helping me with my query and concerns. Great customer service.
Thank you for taking the time to leave us this 5* rating. We're thrilled to hear Priscilla was able to share her expertise with you. We will be sure to pass your appreciation along to her.
5/5
Trustpilotexpert
knows the area inside out. great lettings agent! highly recommended!
Hi Asfand,We pride ourselves on providing local expertise and we are pleased to hear our team were able to share their insight, resulting in a successful let. Thank you for your recommendation, please reach out to us if you require any further assistance.
5/5
TrustpilotLara Robson always responds quickly and…
Lara Robson always responds quickly and help us a lot. Thanks for her great work.
Hi Yuming,Thank you for your feedback. We're delighted to hear that Lara Robson has been responsive and helpful. We appreciate your recognition of her great work and are proud to have her on our team. Thank you for sharing your positive experience!
5/5
TrustpilotGreat experience
Great team!Katy from the renewal team worked out the renewal plan with a quick turnaround!
Hi Shawn,Thank you for your feedback! We're pleased to hear that Katy was able to efficiently arrange a renewal plan that worked for you. We will be sure to pass your positive feedback along to her.
5/5
TrustpilotQuick action by Gytis and Candice…
Quick action by Gytis and Candice helped us to secure our prefer flat immediately!
Hi Billy,Thank you for taking the time to leave us this 5* rating. We are pleased to hear Gytis and Candice were able to speedily help you secure your desired apartment.
5/5
TrustpilotPerfect service
Perfect service, my manager Toyin Adeyele took care of my needs promptly after check-in.We're in good hands.
Thank you for your kind words! We're delighted that you had a perfect experience with us and that Toyin took such good care of you. Rest assured, you're in good hands with us. If you ever need anything else, feel free to reach out. We're here to help!
5/5
TrustpilotHelpful management services
Helpful management services. Rachael, Iva have been dealing with the challenging situations. Reconmmended
Thank you for your recommendation. Our team will be pleased to hear they have been able to support you through challenging situations, and resolve your issues. If you need any help in the future, don't hesitate to reach out.
5/5
TrustpilotGood work by Marwa Fakih and Anthony Otigbah
Very good, detailed and swift follow up by both Marwa and Anthony in renting out my apartment.
Hi Edwin,We're pleased to hear Marwa and Anthony impressed you with their detailed and swift service. Thank you for trusting us with your property.
5/5
TrustpilotLeah and Britney have been super…
Leah and Britney have been super efficient and to the point. Many thanks for being so amazing 🌟🙏
Hi Ilias,Thank you for sharing this feedback with us. We are pleased the team were able to provide you with a 5* service.
5/5
TrustpilotEasy communication with Candice and…
Easy communication with Candice and Amber and LaurenPolite , respectful Place has always been rented
Thank you for taking the time to leave this feedback. It's great to hear that our team have made your experience with us an enjoyable one, and that they have been able to consistently ensure your property is let. We wish you all the best.
5/5
TrustpilotSpeedy help with issues in the building…
Speedy help with issues in the building by agents and facilities manager - Bryony.
Hi Emeka,We are pleased to hear Bryony had your maintenance issues resolved in no time! We'll be sure to pass this positive feedback along to her.
5/5
TrustpilotExcellent service and very…
Excellent service and follow and very professional that Marwa and Amy provided.
Hi Anna,Thank you for leaving this review. We are pleased to hear Amy and Marwa provided you with an excellent service, and will be sure to pass your appreciation along to them.
1/5
TrustpilotAwful estate agents who's training must…
Awful estate agents who's training must consist of lying as much as they can!
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotWell done and great job !
Well done and great job !Our sincere thanks to the Johns&Co team(Edith in Hong Kong , Victoria and James also Bradley from London offices) for the great advice and services in the letting of Aspen. Ambrose & Pansy
5/5
Trustpilotszxxzs
I got a quick reply email
Thank you for your feedback. We’re glad to hear that our prompt communication and support met your expectations. If you need anything else, we’re always here to help!
5/5
TrustpilotGreat agency
The agents are extremely friendly, helpful and efficient, the team is resourceful and nailed the tenancy in no time. Great thank you to Amy, James and Andrew!!
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