Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSending a huge thank you to Shareen
Sending a huge thank you to Shareen! She was absolutely fantastic from the very first viewing right through to settling into my new home. She had several suitable properties ready for me to view and made the whole process feel so smooth and stress-free. Her support, professionalism, and kindness throughout really made a difference. I couldn’t recommend her enough!
Ruslana · 12 September 2026
Agent replied · 24 September 2026
Hi Ruslana,
Thank you for taking the time to leave this review. We are pleased to hear Shareen provided you with a fantastic experience from beginning to end. Shareen takes great pride in delivering a professional and attentive service and will be delighted to receive your kind feedback.
★★★★★ 5/5
TrustpilotDenisa Popescu is one of the few staffs…
Denisa Popescu is one of the few staffs in Johns &Co really really impressed me, she's so responsible for everything related to the management of flats. Always response at the first time, and discuss things thoroughly with me, very honestly, never try to mess me around like some other staff. highly trustworthy! I feel so privileged to have a manager like her to look after my flats! well done.
Lingfei · 15 May 2026
Agent replied · 23 October 2024
Thank you for your kind feedback. We’re pleased to hear that Denisa has managed your property so responsibly and that her prompt communication has given you confidence and peace of mind throughout. We’ll be sure to pass on your positive comments to her, they’ll make her day!
★★★★★ 5/5
TrustpilotHad a great experience buying with…
Had a great experience buying with John’s & Co. as a first time buyer I was nervous, but Malek was kind, patient, trustworthy and incredibly supportive from day one. She really took the time to walk me through the whole process and was readily available to speak as and when I needed it.
Arshi · 8 May 2026
Agent replied · 28 May 2026
Hi Arshi,
Thank you for leaving this review. We know being a first time buyer can be overwhelming, and we're pleased Malek was able to support you through the process. We'll be sure to pass your kind feedback along to her.
★★★★★ 5/5
TrustpilotBrice was great
Brice was taking care of the apartment i rented and she was very efficient, professional and kind. I would email her with an issue and she would respond within 2 days, discussing a solution. She would follow up until the problem got solved, and I knew I could count on her. I consider myself lucky having her take care of the apartment I was renting!
Marie-Gabrielle · 21 September 2026
★★★★★ 5/5
TrustpilotCharlie and Victoria were excellent to…
Charlie and Victoria were excellent to deal with throughout my tenancy process. Charlie led everything and Victoria handled the admin, and together they made the whole experience very smooth and straightforward. Communication was clear, everything was handled efficiently, and the process was stress-free from start to finish. I would happily recommend them.
Sadhana · 12 March 2026
Agent replied · 21 March 2026
Hi Sadhana,
We're pleased to hear you had an excellent experience alongside Charlie and Victoria, and that their combined efforts made the process smooth and straightforward. We'll be sure to share your kind words with them. Thank you for the recommendation!
★★★★★ 5/5
TrustpilotSmooth Process
We recently rented a property through Johns&Co and had a great experience throughout the process. Celia and Britney were both incredibly helpful, professional, and responsive from the very beginning. They made everything straightforward and kept us informed every step of the way, making what can often be a stressful process feel smooth and easy. We’re very grateful for their support and would highly recommend Johns&Co to anyone looking to rent a property.
Customer · 4 June 2026
★★★★★ 5/5
TrustpilotLuke has been extraordinarily helpful…
Luke Pitchen has been extraordinarily helpful in getting everything set up in my new place, and Bethel Gamma was wonderful with securing the property and walking me through the whole application. Would strongly recommend using Johns&Co.
Matthew · 16 June 2026
Agent replied · 24 June 2026
Hi Matthew,
Thanks for leaving this review. We're pleased to hear that Bethel and Luke were helpful throughout your property search, from securing your new home to moving in. We aim to ensure that all our customers feel well supported throughout their journey, and it's great to know we achieved this for you.
★★★★★ 5/5
TrustpilotRalph Mansfield is a highly professional agent
Ralph Mansfield is a highly professional agent who has a goal and is willing to work with him at any time, whether it's late evening or a weekend. He strives to get the job done. Unfortunately, we didn't sign a contract because the landlord decided to manipulate the price and payment, forcing us to take a break and subsequently choose another option with more stable terms. Ralph was in touch with us every day. After four years of working with Johns&Co, I've never encountered such a dedicated agent who strives to win clients and make everything as comfortable as possible.
Kris · 11 March 2026
★★★★★ 5/5
TrustpilotAs a tenant
As a tenant, finding an estate agency that is genuinely supportive and proactive can be rare, but Johns and co /Luke Thomas has exceeded all expectations. Luke Thomas made the entire process, from move-in to ongoing tenancy management, smooth, stress-free, and straightforward. Always professional, approachable, and quick to resolve issues. Outstanding service!"
AG · 21 September 2026
★★★★★ 5/5
TrustpilotExcellent staffs in John&Co
Param Virdee is an excellent staffs in John&Co. Param works very efficiently and effectively to solve the problems that relieves our burden and worry very much as we are the overseas landlord. Param also has very good communication skills and acts as a comfortable connection between us and the tenants.
CK · 18 September 2026
★★★★★ 5/5
TrustpilotI had a great experience working with…
I had a great experience working with Bethel while looking for a rental apartment in Royal Docks, London. Bethel was professional, friendly, and extremely helpful throughout the whole process. He listened carefully to what I was looking for, provided useful advice, and made the search much easier and less stressful.
Vadim · 16 September 2026
★★★★★ 5/5
TrustpilotHelpful and proactive lettings agents
Johns&Co were a great help in finding me my new flat, Miyah and Bethel helped me find and arrange my new place - I was especially grateful for how proactive (but not pushy) Bethel was when the first place I viewed didn't work out.
Charlie · 14 March 2026
Agent replied · 21 March 2026
Hi Charlie,
Thank you for taking the time to leave this review. It's great to hear that Miyah and Bethel provided you with a proactive service, whilst moving at a pace that worked for you! We hope you settle in well to your new property.
★★★★★ 5/5
TrustpilotExcellent Compliance Support and Efficient Service
The compliance team at John & Co provided excellent follow-up and handled the landlord's address request efficiently. Special thanks to Wai Yan, Senior Compliance Administrator, for the professionalism, efficiency, and friendly service throughout the process. The prompt responses and helpful attitude made everything smooth and straightforward. Highly appreciated.
Wong · 21 September 2026
★★★★★ 5/5
TrustpilotThank you for Mr. Thomas Chan
Mr. Thomas Chan is very helpful and responds to our questions and get them solved very quickly.
Pc · 11 September 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave this feedback regarding Thomas. He'll be thrilled to hear you appreciated his assistance.
★★★★★ 5/5
TrustpilotResponsive and professional
Nigel was very helpful throughout out rental property search and while we couldn't find the right place with him, he offered good insights and was very responsive throughout the process!
Fadi · 26 May 2026
Agent replied · 28 May 2026
Hi Fadi,
Thank you for taking the time to leave this review. We're pleased to hear Nigel's expertise and responsive approach shone through, and we'll be sure to share your kind words with him. We hope to assist you again in the future!
★★★★★ 5/5
TrustpilotShareen was fantastic
Shareen was fantastic, really helpful throughout process and found me a great apartment asap.
David · 11 September 2026
Agent replied · 24 September 2026
Hi David,
Thank you for leaving this positive feedback regarding Shareen. We'll be sure to pass your kind words along to her.
★★★★★ 5/5
TrustpilotGreat management - Chay
Our rental has recently moved to the management of J&C with Chay as our point of contact. The change has been drastic, we have so much more communication. If there is an issue, we get a response within the day and it is resolved quickly. Chay has been really helpful and we feel stress-free renting our current home.
Nikita · 17 June 2026
★★★★★ 5/5
TrustpilotI had a great experience with JOHNS&CO
I had a great experience with JOHNS&CO. Everything went smoothly from start to finish, and the process was very organized. I was always given clear options and felt well supported throughout.
Ali · 7 May 2026
Agent replied · 28 May 2026
Hi Ali,
Thank you for taking the time to share your experience with our team. It's great to know your move was smooth that you felt supported every step of the way. Catalin in particular will be thrilled that he stood out to you in particular for his helpful and professional approach, and we'll be sure to share your feedback with him. We hope to assist you again in the future!
★★★★★ 5/5
TrustpilotExcellent Service in Purchase of New Home
In April of this year I submitted a number of enquires on properties in the E16 area. First thing the next day Elliott Ford got in touch with me to discuss my situation, preferences and set up viewings within a few days. His service, assistance and at times patience in what became a 9 month complex process as I was selling another leasehold property at the same time was first class.Elliott has been communicative, helpful and provided excellent advice throughout and is someone I would absolutely work with again should I ever look to sell in the future.Got the keys today and couldn’t be happier. Thank you Elliott!
Hannah · 14 December 2024
Agent replied · 23 October 2024
Hi Hannah,Thank you for sharing your experience! We're delighted to hear that Sardar Berzo has been so responsive and helpful in managing your flat. Addressing your issues swiftly, and going the extra mile to ensure your needs were met. We'll make sure to pass along your appreciation to Sardar.
★★★★★ 5/5
TrustpilotThank you Bryony!!
I have been speaking with Bryony since I moved in in April this year. She has been so helpful and I just wanted to commend her and say how much of an asset she is to the business. She is professional, personable and it’s always willing to help find a quick solution to any issues. It’s nice to know that if I ever need help, she is a reliable go to, or will direct me to whoever I need to speak to. Thank you Bryony!
Ashleigh · 15 November 2024
Agent replied · 23 December 2024
Hi Ashleigh,We’re to hear about your positive experience with Bryony! We’re delighted that Bryony was able to provide the support you needed, and we’ll be sure to share your kind words with her. Thank you for taking the time to share your feedback!
★★★★★ 5/5
Trustpilot5 stars for great property management
Giving 5 stars for great property management service from Chay Chui. She is always responsive, reliable, thorough and professional. Over the number of years we've worked with J&C, Chay has been the best at dealing with our property queries/issues which is a very stark contrast to previous staff in the role. Thanks for always doing a great job.
Michelle · 21 May 2026
★★★★★ 4/5
TrustpilotJose Pereira has been amazing!
Jose Pereira has been a life saver so far. We’ve had many property managers before him who spent months trying to resolve the many issues in the apartment. Jose’s dedication and hard work fixed them in a few weeks. There’s still some lingering issues which Jose is supporting on. He’s very understanding and provides the best support. Would’ve given 5 stars if it were for Jose only, cause he’s been truly amazing - but removing 1 star because of the many horrible and unprofessional property managers we’ve had before him.
Claudia · 12 November 2024
Agent replied · 23 December 2024
Hi Claudia,Thank you for the wonderful feedback! We’re thrilled to hear about the positive experience you’ve had with Jose and we're committed to maintaining the high standard of service Jose has provided. Thank you for choosing us, and please reach out if there’s anything further we can do to assist!
★★★★★ 5/5
TrustpilotSardar Berzo has been a breath of fresh…
Sardar Berzo has been a breath of fresh air as the manager of one of my apartments in London. After 13 years of working with various agents, he’s the first person I’ve genuinely been happy with! Sardar is amazing at his job, he truly understands the needs of a landlord and provides a personalized, attentive service that goes above and beyond. His professionalism and dedication are unmatched, and I finally feel at ease knowing my property is in such capable hands. I highly recommend Sardar to any property owner looking for a reliable, personable, and skilled agent. Thank you, Sardar!
Nadeem · 8 November 2024
Agent replied · 23 December 2024
Hi Nadeem,Thank you for your glowing review! Sardar’s dedication and understanding of landlords’ needs truly make him stand out. We’re thrilled he’s made managing your property such a positive experience. Thank you for recommending him and Johns&Co!
★★★★★ 5/5
TrustpilotGreat Experience with a Friendly and Efficient Team
I recently worked with Rahan, Victoria, and Amy at Johns&Co, and I can’t thank them enough for helping me find my new home! From start to finish, the process was smooth, and they made everything so easy.Communication was always quick and clear, they were always there to answer my questions and guide me through each step. It was honestly such a relief to have such an efficient and friendly team on my side. They went out of their way to make sure everything went well, and it made a huge difference.Thank you, Rahan, Victoria, and Amy, for making this experience a positive one! Highly recommend Johns&Co to anyone looking for a place.
Jackey · 5 November 2024
Agent replied · 23 December 2024
Hi Jackey,Thank you for your feedback! We're thrilled to hear that Rahan, Victoria, and Amy provided you with such a smooth and supportive experience while helping you find your new home. Your recommendation means the world to us, and we’ll be sure to share your kind words with Rahan, Victoria, and Amy. Congratulations on your new home, and we’re always here if you need anything in the future!
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