Trusted Agent profile · Tower Hamlets
★★★★★
1,600 reviews across 4 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA, Tower Hamlets, E14 9PA
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Tower Hamlets, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,600 reviews on four platforms, including 223 Google reviews rated 4.5.
223
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
6
Reviews on Yell
This office
1,360
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. JOHNS&CO New Providence Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
1/5
TrustpilotCalled for a property
Called for a property, no calls answered and no call back given.
Hi Luca,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotVery proactive service from Amber
Very proactive service from Amber! Really communicative and trustworthy
Hi Privina,Thank you for the feedback! We’re delighted to hear that Amber’s proactive approach made such a positive impression. Clear communication and trust are so important to us. Enjoy your new space!
5/5
TrustpilotAmazing support and response
Amazing support and response by
5/5
TrustpilotAmazing agents
Amazing agents! Guerschom’s helped us throughout the process of find a new property and has gone above and beyond for us. We really appreciate his great work and hope he gets a promotion soon! I would definitely recommend.
5/5
TrustpilotConsistent Professionalism
Priscilla Ogefere continues to assist me professionally and promptly to ensure that my tenants follow through their commitments consistent with the signed tenancy agreement. Well done Priscilla 👍👏👏👏
Thank you so much for leaving such a great review!We will be sure to pass your kind words onto priscilla.
5/5
TrustpilotFast and effective.
Fast and effective.Amber and Marwa have been efficient with communication, planning and logistics for our move.
Hi Conrad,Thank you for leaving this five star rating. We are pleased to hear Amber and Marwa were able to successfully facilitate your move, and will be sure to pass your appreciation along to them.
5/5
GoogleOver the course of the past 6-8 months of engagement; I've found staff at Johns&Co in UK and HK to have been extremely helpful and responsive where possible ; given the ongoing challenges of Covid. A few names that have come to mind are: 1. Jennifer from the time circa late 2020 that completion date was announced to various extension requests from myself due to delays in mortgage approvals locally in the UK; inspections for valuators etc 2. Betty in HK since last year, who has been acting as local HK liaison for a duration of at least six months; helping to navigate different J&C teams and TZ differences between HK and the UK. 3. Betsy in more recent encounters leading up to the completion; furniture installations alike 4. Leasing team incl but not limited to Jay and a few other gentlemen on the team who helped to promptly secure credible tenants Given international travel restrictions; I could never have been able to get to where I am now; without the tenacity and commitment of the Johns & Co team and I'd like to express my sincere appreciation to everyone involved and I look forward to buying everyone a beer (or two) when we can eventually meet in the lovely GLH premise, sooner rather than late. Cheers Andy FUNG
1/5
TrustpilotTerrible
Terrible communication, co-ordination, happy to collect fees and monies first. Unfortunately, all real estate agents are the same!
Hi Larry,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotHe have done an excellent job
He have done an excellent job, very fast and reliable also very understanding
Hi Mikhail,Thank you for your feedback. We’re delighted to hear that you found our team to be fast, reliable, and understanding in addressing your needs. Providing excellent service is our priority, and we’re glad to know you had a positive experience. If you require any further assistance, we’re always here to help!
5/5
TrustpilotVictoria and Claudiu helped me with…
Victoria and Claudiu helped me with their professionalism
Hi Albert,Thank you for your kind review! We will be sure to pass your appreciation along to Victoria and Claudiu.
5/5
TrustpilotWell done in getting a tenant for my…
Well done in getting a tenant for my apartment. A big shout out in particular to Bethel Gamma who did a stellar job in ensuring the tenant, the apartment and me as landlord were properly matched. Thanks again
5/5
TrustpilotJOHNS&CO great agency.
JOHNS&CO is the best lettings agency we’ve dealt with in London so far. They are efficient and kind. We had a great experience with Bethel Gamma.
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Bethels Day. Wishing you all the best for the rest of 2023!
5/5
TrustpilotI had a fantastic experience with my…
I had a fantastic experience with my property manager, Sardar Berzo. He was incredibly polite and helpful with all my requests. Every issue I brought up was addressed promptly and with a friendly attitude. It's clear that Sardar genuinely cares about his tenants and their satisfaction. Highly recommend!
5/5
TrustpilotShareen and Victoria provide great…
Shareen and Victoria provide great service. The whole process went smoothly.
Hi Jerry,Thank you for your lovely feedback! We’re delighted to hear that Shareen and Victoria made the process smooth for you. We’re always here to provide top-notch service.
5/5
TrustpilotSmooth experience
I had some issues with the previous tenant's outstanding electricity bill, which Bryony resolved within no time.
Hi Tanya,Thank you for leaving this review. We are pleased to hear that Bryony was able to help you resolve issues in an efficient manner. We will be sure to pass this positive feedback along to her.
5/5
TrustpilotRecently moved in ...
Recently moved in to a property managed by Johns&co.The process was not perfectly smooth due to some issues with landlord, but we would love to thank (mostly) Destini-Rikki and others for being very thoughtful and the instant responds to our email which significantly helped our move.
5/5
TrustpilotServices provided by John’s & Co
Services provided by John’s & Co. is very good and well managed. You don’t have to worry anything is missing as the team is able to provide full coverage and tell you what to do next. Really appreciate the services to help me for my rental property.
5/5
TrustpilotMichael Fadiora letting agent
Michael Fadiora letting negotiator was extremely efficient, professional and helpful in getting the deal across the line
Thank you for your feedback. Its fantastic hear Michael's efficiency and professionalism were instrumental in helping secure your let. We'll be sure to pass your appreciation along to him.
5/5
TrustpilotReliable, helpful and efficient people you can trust
Vanessa and Sarah from Johns&Co were amazingly helpful finding a nice new tenant, getting a robust tenancy agreement signed, managing the deposit and arranging the check-in/out & professional cleaning.A true dream team you can rely on!
5/5
TrustpilotNew apartment
Great team! Thanks for all you help!!
Hi Estelle,Thank you for your wonderful feedback! We’re delighted you had such a great experience with our team.
5/5
TrustpilotExcellent Team
Excellent Team, esp. Priscilla, who is always helpful and responsive.
Hi Janus,We’re happy to hear that Priscilla has been so helpful and responsive! Thank you for your kind words, your satisfaction is our top priority, and we’re glad we could meet your expectations.
5/5
TrustpilotExcellent service
My property manager, Priscilla Ogefere, has been very helpful and responsive. Her service is excellent.
Thank you so much for your positive feedback! We're delighted to hear that Priscilla has provided you with excellent service. We'll be sure to pass along your kind words to her. Your satisfaction is our priority, and we appreciate your recognition of our efforts.
1/5
YellChoice between staying in pain and paying large amounts of money
I was referred for an NHS tooth extraction. When I first called they said they did not have the referral. I called my dentist to ensure it was sent; it was. I called back 5 minutes later and they actually looked and had the referral. Thy said I couldn't book it in though, and that I would be called in the next week to book an appointment with the actual extraction at least a month from now; but, if I wanted to do it privately I could get it done in two days. I am in extreme pain and the options they've presented to me our waiting a month or paying a large amount. I am really unimpressed with the timelines and how expensive it is to get proper care.
5/5
GoogleRecently rented a property through Pablo Irigoyen from JOHNS&CO (New Providence Wharf Office). Exceptional service all-round and a pleasure to deal with. Pablo was always very efficient and friendly. Would happily recommend him to others friends looking to rent an apartment.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. JOHNS&CO New Providence Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
