Trusted Agent profile · Tower Hamlets

JOHNS&CO New Providence Wharf reviews in Tower Hamlets

4.8

★★★★★ Excellent

1,600 reviews across 4 platforms

8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA, Tower Hamlets, E14 9PA

Part of JOHNS&CO, see every office.

JOHNS&CO's office in Tower Hamlets, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,600 reviews on four platforms, including 223 Google reviews rated 4.5.

Google logo

4.5 / 5

223

Reviews on Google

This office

Facebook logo

2.5 / 5

11

Reviews on Facebook

Business-wide

Yell logo

1.7 / 5

6

Reviews on Yell

This office

Trustpilot logo

1,360

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.

5/5

Trustpilot

Vanessa and Marwa have both been…

Vanessa and Marwa have both been extremely helpful and very quick to respond. Both highly knowledgeable and professional. Couldn’t have had better service. Thanks!

Alexander · 7 May 2024

Agent replied · 23 October 2024

Hi Alexander,Thank you! We're glad Vanessa and Marwa could assist you so well. We aim for excellent service and appreciate your feedback. If you need anything else, just let us know!

5/5

Trustpilot

Excellent service provided by Johns&Co…

Excellent service provided by Johns&Co staff.

Alan · 22 January 2026

5/5

Trustpilot

Very helpful

Great support from the team and engineers who helped fixed the issue I had in my flat. Toyin Adeyele especially, was extremely professional and helpful.

Jana · 17 April 2024

Agent replied · 23 October 2024

Hi Jana,Thank you for this kind review. We are pleased to hear your issues were resolved and that Toyin impressed you with her professional and helpful service. We will be sure to pass your feedback along to her.

5/5

Trustpilot

Martina and Candice have been very helpful

Martina and Candice have been very helpful and responsive throughout my journey to rent an apartment in Park Vista Tower. I am much grateful to their professional and dedicated services!

Richard · 2 January 2024

Agent replied · 23 October 2024

Thank you for sharing your experience with us. It is always great to hear such positive feedback, your comments are really appreciated. We will make sure to pass this onto Martina and Candice.Wishing you all the best for the new year!

5/5

Trustpilot

Liam Alwar and his colleagues Vicky and…

Liam Alwar and his colleagues Vicky and Jay helped us solved a potential fraud and identity thefts. We feel we are understood and protected by them!

Ella · 26 March 2024

Agent replied · 23 October 2024

Hi Ella,We're sorry to hear about your recent trouble. It's great to hear Liam, Vicky and Jay have been able to create a supportive and trustworthy network to support you. If you need any assistance in the future. don't hesitate to reach out.

5/5

Trustpilot

I am very pleased

I am very pleased with my experience with John & Co team on my property management

Canon · 20 September 2024

Agent replied · 23 October 2024

Hi Canon,Thank you for your feedback. We're thrilled that you’re pleased with our property management services. Our team strives to provide a seamless and stress-free experience, and we’re glad we could meet your expectations.

5/5

Google

Excellent service and experience with Johns & Co, in particular from Nicholas Randall and Agnes Pogozelske, who helped us to secure a property to rent on London City Island and complete all the necessary steps and paperwork. Professional and helpful. As a renter, I can highly recommend Johns & Co for finding and securing a rental property. Thanks for everything!

Alvin · 25 November 2019

Agent replied · 23 November 2024

Hello Alvin, thank you for the great feedback, we hope you are enjoying your new home.

5/5

Trustpilot

Very good service

Vanessa Sin and Britney-Lea Ogbebor have been incredibly professional and helpful throughout my experience. Their communication was clear, and they made the process smooth and stress-free. I truly appreciate their dedication and would highly recommend their services. Five stars all the way!

Ivo · 19 December 2024

5/5

Trustpilot

Accountability is rare and Lara Robson is the person to go for

I would like to specifically express my sincere gratitudes to Lara Robson for attending to my enquiries and i think she has great sense of accountability which is very rare to come by these days. I would recommend her service any time.

Kah · 17 December 2024

5/5

Trustpilot

Very helpful and will get you what you…

Very helpful and will get you what you need :) highly recommended !!

Suraj · 31 October 2024

Agent replied · 23 December 2024

Hi Suraj,Thank you for your recommendation! We’re delighted to hear that our team was able to provide the support you needed. Your satisfaction is our top priority, and we’re thrilled we could meet your expectations.

5/5

Trustpilot

Great experience with Johns&Co

It's the first time cooperate with JOHNS&CO, the experience is really good. Candice and Ryan are so helpful and efficient.

Xiong · 3 July 2024

Agent replied · 23 October 2024

Hi Xiong,We are pleased to hear your first time working with Johns&Co has been a positive experience, and we are pleased to have the opportunity to assist you. If you need any further help, please don't hesitate to reach out.

5/5

Trustpilot

Exceptional Assistance

Candice and Amber have been outstanding in helping me find a tenant for my apartment. Her professionalism and dedication have made the process smooth.

Enson · 17 April 2024

Agent replied · 23 October 2024

Hi Enson,Thank you for taking the time to recognise Candice and Amber for their work! They will be thrilled to hear you found their service valuable.

5/5

Trustpilot

Good company and responsible staffs

Good company and responsible staffs. Rachel Massey helped me from start 2 years ago with my flats and always there for any assistant, very reliable!

Lingfei · 27 March 2024

Agent replied · 23 October 2024

Thank you for your kind words, and for continuing to be a valued client. We will be sure to pass your appreciation along to Rachel.

5/5

Trustpilot

Joynal did a great job getting out new…

Joynal did a great job getting out new washer/dryer in quickly as the old one broke.

Cameron · 5 September 2024

Agent replied · 23 October 2024

Hi Cameron,Thank you for your feedback. We're glad to hear that Joynal was able to get your maintenance issues resolved quickly. If you need anything else, feel free to reach out.

5/5

Trustpilot

great job

great job , Abida Tasnima friendly & detail workers ,very helpful !

Bb · 6 November 2024

Agent replied · 23 December 2024

Thank you for your kind words about Abida and our team! We’re pleased we were able to support you effectively.

5/5

Trustpilot

Staff are professional and patient

Staff are professional and patient! Thank you for your assistance in my first buy to let property and get a tenant within a month~

Siu · 14 April 2024

Agent replied · 23 October 2024

Hi Siu,Your kind words fill us with pride. Thank you for placing the trust of caring for your first property in Johns&Co.

5/5

Trustpilot

The company managers work very…

The company managers work very professionally ! Many offers and many clients. Come only John&Co!

Veronica · 13 September 2024

Agent replied · 23 October 2024

Hi Veronica,Thank you for your positive review! We’re thrilled to know you’ve had such a great experience with our team. We strive to offer the best service possible, and we appreciate your recommendation.

5/5

Trustpilot

Very nice experience

Very nice experience, well service, fast response, really enjoyed to work with them ! Recommended!

思辰 · 13 September 2024

Agent replied · 23 October 2024

Thank you for your kind review! We’re happy to hear that you had a great experience and found our service fast and efficient. Your recommendation means a lot to us!

5/5

Trustpilot

Lara Robson has a provided professional…

Lara Robson has a provided professional service during letting my property.

F · 12 November 2024

Agent replied · 23 December 2024

Thank you for your feedback. We’re pleased to hear that you found Lara's service professional. It’s our goal to provide seamless support throughout the letting process, and we’re glad we could meet your expectations.

5/5

Trustpilot

Racheal Adeyemo

Racheal Adeyemo, my property manager always offer quick response and smart advice for me. I appreciate it a lot.

Rick · 3 July 2024

Agent replied · 23 October 2024

Hi Rick,Thank you for leaving this review. We're pleased to hear Rachael has been able to provide you with keen insight and effectively guide you on managing your property. We will be sure to pass your kind words along to her.

5/5

Trustpilot

Response time is very important and Rachel did that well

Rachel facilitated what’s seems to be a very complicated process well and responded quickly.

Wael · 24 September 2024

Agent replied · 23 October 2024

Hi Wael,We really appreciate your feedback! It's great to hear that Rachel was able to smoothen the process and kept you informed every step of the way. We always aim to make things as easy as possible for our clients, so it’s great to know we met your expectations. Thank you for choosing us!

5/5

Trustpilot

JOHNS&CO is reliable, effective and efficient on snagging, handover of property and rent the property to a tenant.

Thank you Betty, Josh, Amy, Joley, Andrew and their team on the effectiveness, efficiency and reliability on the snagging and handover of my property and the rent of a new tenant within 10 days which is so efficient.

Anna · 22 February 2021

1/5

Trustpilot

This company does not worth.

Poor follow up and delay.Those 1 star comments are true.

Pierre · 23 November 2024

Agent replied · 23 December 2024

Hi Pierre,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.

5/5

Google

Excellent service, I Strongly recommend Johns and Co. Everything went very smoothly.

JR · 25 November 2018

Agent replied · 23 November 2024

Thank you! Pleased we were able to help.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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