Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPathetic customer service!
Pathetic customer service!No one is actually interested in talking to you or explaining anything!! Can't get hold of them
Xavier · 13 September 2024
Agent replied · 23 October 2024
Hi Xavier,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotToyin is very prompt and effective
Stratos · 24 July 2024
★★★★★ 5/5
TrustpilotRenewing the tenancy agreement was very…
Renewing the tenancy agreement was very easy with Johns & Co. In particular we are thankful to Amber Wong and to Marwa Fakih for their professional help.
Mauricio · 23 April 2024
Agent replied · 23 October 2024
Hi Mauricio,Thank you for leaving us this feedback. We are pleased your experience with our team was positive and smooth, and that Amber and Marwa particularly impressed you. We will be sure to pass your gratitude along to them.
★★★★★ 5/5
TrustpilotMany thanks for Priscilla Ogefere!
Many thanks for Priscilla Ogefere!Really helpful property manager, always answering my calls, putting a lot of effort into organising repairs in the flat.
Iwona · 3 July 2024
Agent replied · 23 October 2024
Hi Iwona,We're pleased Priscilla has been attentive to your needs, and performed her service with care and diligence. We will be sure to pass your appreciation along to her. Don't hesitate to reach out if you need any further assistance.
★★★★★ 5/5
TrustpilotOn-air restoration
A challenging situation, requiring professionalism and reliability to take decisive action to identify faulty installation and to restore important service. A very successful handling of the situation by Ms. Priscilla Ogefere. Thanks and congratulations
Mr · 16 November 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla..
★★★★★ 5/5
TrustpilotIncredibly positive experience with the…
Incredibly positive experience with the Johns&Co team, Sam Orme, Bethel Gamma and Spyros Miaris have made the whole moving process completely effortless. Nothing was too much to ask and the speed they operate at to answer and resolve any queries is second to none. Can highly recommend them and very grateful for their excellent service.
Sam · 27 June 2024
★★★★★ 5/5
TrustpilotA great team
Very appreciative of the help and support from Priscilla, Marwa and Amber with the move into my new property.
Tim · 2 September 2024
Agent replied · 23 October 2024
Hi Tim,Thank you for leaving this five star rating. We are proud our team have impressed you with their care and support. We will be sure to pass your appreciation along to Priscilla, Marwa and Amber.
★★★★★ 5/5
TrustpilotMy appreciation to Lara Robson
I'm writing to express my appreciation to Lara Robson on a recently request for appliance replacement in my living property. Thanks for Lara's helpful and efficient response.
Jackson · 11 April 2024
Agent replied · 23 October 2024
Hi Jackson,It's fantastic to hear Lara has been an amazing help to you. We're pleased to hear she was able to resolve your maintenance issue and we'll be sure to pass your appreciation along to her.
★★★★★ 5/5
TrustpilotWe were very happy with our tenancy…
We were very happy with our tenancy secured through Johns&Co. Very professional.Our property manager Toyin Adeyele worked hard on our behalf. Would recommend.
LMB · 25 June 2024
Agent replied · 23 October 2024
Thank you for your kind words! We're delighted to hear that you had a positive experience with Johns&Co and that Toyin's hard work made a difference. We appreciate your recommendation and are here to assist you anytime.
★★★★★ 5/5
TrustpilotEfficient service from Johns&Co
Efficient service from Johns&Co. Happy with two very responsive agents: Destini-Rikki and Amber Wong.
Fred · 18 November 2024
Agent replied · 23 December 2024
Hi Fred,We’re so pleased to hear about your experience with Destini and Amber! Their dedication to providing efficient and responsive service is a hallmark of our team. Thank you for choosing Johns&Co!
★★★★★ 5/5
TrustpilotPriscilla Ogefere Many thanks for Assistance
Very grateful for Ms.Priscilla Ogefere in following up the tenancy issue with my ex-tenant. She was very considerate and helpful in perusing my request.
Edwin · 6 June 2024
Agent replied · 23 October 2024
Hi Edwin,Thank you for your kind words! We're thrilled to hear that Priscilla provided such considerate and helpful assistance in resolving your tenancy issue. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. If you ever need further assistance, please don't hesitate to reach out. Thank you for choosing us!
★★★★★ 5/5
TrustpilotLeigh and Sebastian are very helpful…
Leigh and Sebastian are very helpful regarding the property search and all the document procedures.
Ky · 31 October 2024
Agent replied · 23 December 2024
Hi Ky,Thank you for your feedback. We’re pleased to hear that Leigh and Sebastian have been of great assistance throughout your property search. We wish you the best in your new home!
★★★★★ 5/5
TrustpilotGreat service by Johns&Co
Great service by Johns&Co. Cherelle negotiated and completed a tenancy renewal to my requirements all within a day. That's what is called great service.
Jag · 30 May 2024
Agent replied · 23 October 2024
Thank you for this review. We're pleased to hear Cherelle showcased the fantastic service Johns&Co offer our clients. We will be sure to pass your appreciation along to her.
★★★★★ 5/5
TrustpilotDear Miss Brooke Nickless,
Dear Miss Brooke Nickless,A very big thank you .Your efficient indeed is a big help to my request.Wishing you the bests in the Company.
LUM · 30 May 2024
Agent replied · 23 October 2024
Thank you very much for your kind words! We're glad Brooke could assist you efficiently with your request. Your appreciation means a lot to us. If you have any further needs or questions in the future, please don't hesitate to reach out. Wishing you all the best as well!
★★★★★ 1/5
GoogleThe agency advertises flats they can’t get access too. I made an appointment for a viewing a week in advance, yet it was cancelled 1.5h prior the meeting because there’s no access to the flat. When I replied saying that I find it unprofessional given that they had one week to organise my viewing, I got a message that my text was rude.
Agata · 25 November 2018
Agent replied · 23 November 2024
Hi Agata, we’re sorry we weren’t able to show you the flat you were due to see on this occasion. As the current tenant has not yet moved out we need their permission to enter the property and unfortunately we were not able to get this in time for your viewing, despite our efforts to arrange this. We’re disappointed with the message you received, rest assured that we have spoken to the team and the manager will be in contact shortly. Thank you for your valued feedback.
★★★★★ 5/5
TrustpilotAmazing experience and and wonderful…
Amazing experience and and wonderful team that helped me with every step of the way, truly very thankful.
Thea · 3 September 2024
Agent replied · 23 October 2024
Hi Thea,Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our team. It’s our goal to assist you every step of the way, and we're glad to know that we could make a positive impact. If you ever need anything in the future, we’re here to help.
★★★★★ 5/5
TrustpilotFlat Hunting Process
From the outset, both Candice and Sarah played pivotal roles in guiding me through the process, and their contributions were invaluable. They were always attentive, responsive, and ready to help, which made a difference in alleviating the stress I anticipated. Thank you, Candice and Sarah, for making this journey so much smoother!
Seima · 31 July 2024
★★★★★ 5/5
TrustpilotManaging Eviction & Securing a new Rental Quickly
Charlie did an great job evicting a non compliant tenant and together with Victoria very quickly help secure a good rental/tenants in less than a month. I would strongly recommend them.
Patrick · 23 May 2025
★★★★★ 5/5
TrustpilotMiss Brooke Nickless is a very good property manager
I have trusted this agent since I purchased the property. Especially, this time, Miss Brooke Nickless communicated with me very professionally and patiently.
Ruixin · 6 June 2024
Agent replied · 23 October 2024
Hi Ruixin,Thank you for your trust and kind words! We're delighted to hear that Brooke provided professional and patient communication during your interaction with us. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. If you need anything else, feel free to reach out. Thanks for choosing us!
★★★★★ 5/5
TrustpilotRented a new flat and everything went…
Rented a new flat and everything went exceptionally smoothly as agent(s) at Johns&Co were active and kept me updated all the time. Great experience.
Sasu · 17 May 2024
Agent replied · 23 October 2024
Hi Sasu,Thank you for your wonderful review! We're delighted to hear that your experience renting a new flat with us was exceptionally smooth. Keeping our clients informed and engaged throughout the process is our priority, and we're thrilled that our agents at Johns&Co provided you with such great service. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!
★★★★★ 5/5
TrustpilotImmediately responded to issues with fixing properly.
Mr.Param Virdee always can response to my issues reported to the Company immediately, and he can arranged contractors to fix them promptly. Thanks!
李廣煊 · 3 June 2024
Agent replied · 23 October 2024
We are pleased to hear Param's responses have been prompt and he has been efficient in ensuring your maintenance issues are resolved. If you need any further assistance, please do not hesitate to reach out.
★★★★★ 5/5
TrustpilotI am renting a new flat and Claudiu…
I am renting a new flat and Claudiu Ciupitu and Rachel Massey are both super helpful to me! Helping the whole renting process super easy and smooth!
Suri · 14 March 2024
Agent replied · 23 October 2024
Hi Suri,Thank you for your positive feedback! We're delighted to hear that Claudiu and Rachel made your renting process easy and smooth. We'll be sure to pass on your kind words. If you need further assistance, don't hesitate to reach out!
★★★★★ 5/5
TrustpilotThank for Rachael Adeyemo solving my…
Thank for Rachael Adeyemo solving my problem quickly and helpfully. It saves me a lot of time.
宜佳 · 10 September 2024
Agent replied · 23 October 2024
Thank you for sharing your experience with us! We’re thrilled to hear that Rachael was able to resolve your problem quickly and efficiently. At Johns&Co, we’re committed to providing excellent customer service, and we’re happy that Rachael was able to save you time and assist you with your needs.
★★★★★ 5/5
TrustpilotExtremely efficient services
Extremely efficient services. It’s easy to connect with the property manager and address your issues
Hannah · 11 October 2024
Agent replied · 23 October 2024
Hi Hannah,Thank you for your feedback! We’re pleased to hear that our services were efficient and that connecting with your property manager has been easy. We strive to make communication seamless for all our clients.
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