5/5
TrustpilotMy experience with Cynthia and Victoria…
My experience with Cynthia and Victoria is amazing. They both are helpful and careful. I’d like to express my sincere gratitude to both of them.
Trusted Agent profile · Tower Hamlets
JOHNS&CO New Providence Wharf reviews in Tower Hamlets
★★★★★
1,608 reviews across 4 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA, Tower Hamlets, E14 9PA
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Tower Hamlets, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,608 reviews on four platforms, including 223 Google reviews rated 4.5.
223
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
6
Reviews on Yell
This office
1,368
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service from Property Manager…
Great service from Property Manager Priscilla Ogefere Priscilla has been exceptionally professional and proactive in managing the process of the handover between tennants. Thank you!
5/5
TrustpilotThank you for outstanding customer…
Thank you for outstanding customer service for
5/5
GoogleCynfelyn has been absolutely unreal to us while we have rented with Johns & Co! Always just a text away and has anything and everything you’ve asked sorted in a mater of days!
Agent replied · 9 January 2025
Really pleased Cyn and the New Providence Wharf team were always on hand to help Georgina! Thanks for the great feedback :)
5/5
TrustpilotVery helpful and supportive
We just moved to London and Johns&Co were very helpful with finding our new apartment. They also explained to us many nuances of renting in England, making our move much more informed and convenient. Both sales and lettings teams have helped us so much!
Agent replied · 23 October 2024
Hi Albert,Welcome to London! We're thrilled to hear that our team was able to assist you in finding your new apartment and provided valuable insights. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to make your transition as smooth and convenient as possible!
5/5
TrustpilotGreat experience!!
I want to thank my property manager Jose Pereira. He has been helpful and friendly throughout the process. His always clear regarding communication and always tries to find the fastest solution.
Agent replied · 23 December 2024
Thank you for sharing your experience! We’re so pleased to hear that Jose has been helpful and clear in his communication. It’s great to know he’s been able to provide you with friendly and efficient service.
5/5
TrustpilotSardar Berzo is great!
Sardar Berzo of Johns & Co is great. He's very proactive and responsible when helping me handle a delinquent tenant. The final result was better than expected due to Sardar's persistent effort.
Agent replied · 23 December 2024
Hi Julie,Thank you for highlighting Sardar’s efforts! We’re so glad he could handle the situation effectively and deliver exceptional results. Your satisfaction is our goal!
5/5
TrustpilotDominic handheld the process from start…
Dominic handheld the process from start to finish in great detail, keeping me informed at every step. Very easy to work with and super helpful. The whole complicated process was much simpler and smoother. Thank you!
Agent replied · 23 October 2024
Hi Amar,Thank you so much for your wonderful feedback about Dominic! We know how stressful property transactions can be, so it’s great to hear that Dominic was there to guide you every step of the way and simplify what can sometimes be a complicated process. If you ever need any assistance in the future, we’d be more than happy to help!
5/5
TrustpilotGood Service from Miss Nickless
Miss Brooke Nickless, being the property manager of my leased property in Roya Wharf, was self-initiated in offering ventilation system maintaining service for my flat. She is caring and thorough in the follow up of the service and is very willing to answer my questions related.
Agent replied · 23 October 2024
Thank you for your positive feedback. Your satisfaction is important to us, and we appreciate your acknowledgment of Brooke's dedication to providing excellent service.
5/5
TrustpilotThanks so much Odete for the help!
Thanks so much Odete for the help!We have issues with the lock and Odete has been helpful throughout the process :)Really appreciate it!
5/5
TrustpilotI had a great experience with Johns and…
I had a great experience with Johns and Co especially with Bethel this year, she I very professional and look after clients very well.I highly recommend this company.Many thanks again for your help Bethel.Angela D’Andrea
Agent replied · 23 October 2024
Hi Angela,Thank you for your kind feedback, Angela! We’re pleased that Bethel has consistently provided you with professional and attentive service. We’ll be sure to pass along your thanks, and we appreciate your recommendation!
5/5
GoogleCyn is a pleasure to deal with: always prompt in responding to any issues with the flat, she is extremely competent, highly professional, and very friendly! Definitely an asset to the Johns&Co team!
Agent replied · 23 November 2024
Thanks Jessy, Cyn is certainly an asset! We'll make sure she sees your kind words too.
5/5
TrustpilotBrooke and Bethel
Brooke and Bethel, were very a helpful. Always available, and Brooke willing to go that extra mile to help me with the flat. Thank you for an excellent service yet again.
Agent replied · 23 December 2024
Hi Zahida,Thank you for your kind feedback! We’re delighted Brooke and Bethel were able to assist you so effectively. Their dedication to going the extra mile is what we strive for. We appreciate your continued trust in our services and look forward to assisting you again in the future.
1/5
FacebookAbsolutely awful estate agent to deal with. They kept us waiting up to 4 months for a repair, no empathy whatsoever when there were any issues and kept information hidden from the landlord. Little or no action when requested to investigate some issues. We left before the end of our tenancy due to the lack of care by John's and Co. Good try to STEAL our deposit, unfortunately for you, we won the dispute in full. Try investing in improving your customer service instead. I will certainly never ever rent or buy a property through John's and Co again.
Agent replied · 22 October 2025
Hi Marco, we'd like to investigate this further - please can you email info@johnsand.co with your contact details? Thank you, JOHNS&CO.
5/5
TrustpilotBryony Bowyer - property manager
I would like to express my thanks to Bryony Bowyer for being very helpful and responsive when dealing with the issues regarding my property.
5/5
TrustpilotDestini-Rikki and Amy
I am a landlord of an apartment in Ambassador Building. I have very present experience with Destini-Rikki and Amy. I found them answering my question timely and providing very good advice.
Agent replied · 23 December 2024
Hi Pierre,Thank you for your feedback about Destini-Rikki and Amy. We’re glad they provided timely answers and valuable insights for your property.
5/5
TrustpilotThank you for your help on handling the…
Thank you for your help on handling the new tenants request, Priscilla! Well done!Also thank Amy W for securing the new tenants in a very short time!
2/5
GoogleFinding a property was smooth and professional six years ago, that's what I give 5 stars for. BUT: the service I am getting as a tenant over the last six years is awful. Our property manager is changing constantly, they don't react with maintenance issues in good time as no-one feels responsible for us as tenants. That does not match the price we are paying for luxury apartments and the service which is expected with it.
5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with Johns&Co. Candice and Saffron were super helpful and responsive, making the process smooth and easy.
5/5
TrustpilotThe initial interactions were not…
The initial interactions were not great, however, when Priscilla took over, it was much smoother and she helped resolve matters. If it were not for her, I probably would have given a 3 or 4 stars. She helped turn my experience around.
Agent replied · 23 October 2024
We apologise if our service did not impress you originally. We are pleased to hear Priscilla was able to show you a true representation of the excellent service our team provide. So we can better understand what we can improve on, please contact us at customercare@johnsand.co.
5/5
TrustpilotGood experience
Had a great experience with property letting through Saffron and Candace. They were professional, responsive, and made the entire process smooth. Their support and attention to detail truly stood out. Highly recommend their services!
Agent replied · 23 October 2024
Hi Shiven,Thank you for your kind words! We're thrilled to hear that Saffron and Candace provided such a seamless experience for you. Ensuring smooth communication and attention to detail is our top priority, so it’s wonderful to know that we met your expectations. We appreciate your recommendation and look forward to assisting you again in the future!
5/5
TrustpilotWhat a wonderful experience I had with…
What a wonderful experience I had with Bailey at the Wapping office. I was a “walk in” and was treated as if I was a preferred returning client. We were able to book a showing/ viewing of a flat for the next day. The Wapping office has such a welcoming atmosphere! Great service and extremely knowledgeable. Thank you all for the experience.
5/5
TrustpilotClaudiu Ciupita ARLA is very…
Claudiu Ciupita ARLA is very professional. Also he is very friendly. Even though I asked a lot of questions, he always answered kindly. Thanks to him, I was able to successfully sign a contract on a house. He is the best.
Agent replied · 23 October 2024
We're thrilled to hear Claudiu made you feel comfortable to ask questions and that your property search was successful. We wish you all the best in your new home.
5/5
TrustpilotGreat experience and team
I have been using John’s and Co for few years now and very happy with the experience. I work closely with Matt Spencer and few others who closely manage everything and do what’s best for me.
Agent replied · 23 October 2024
Hi Sam,Thank you for entrusting Johns&Co with management of your property. We are pleased to hear from a valued client, and we look forward to continuing to provide you with an excellent service.
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