JOHNS&CO New Providence Wharf reviews in Tower Hamlets

★★★★★ 5/5

Trustpilot

Brooke thank you for helping find my…

Brooke thank you for helping find my new apartment. The moment I talked with Brooke and passed on my requirements she was on the case and within 24hrs I had put in an offer on an apartment that I am extremely happy about. Brooke you rock thanks a million.

Musi · 17 April 2024

★★★★★ 5/5

Trustpilot

I can only say Mr

I can only say Mr. C. Clupito gave us great service and support Good customer service means consistently meeting customers' expectationasy, personalised and empathetic. John's& Co delivered excellent customer service they take time to understand the needs of my nephew unique needs. Thank you from my heart.

Nazli · 22 May 2024

★★★★★ 5/5

Trustpilot

Very professional team

Very professional team, proactive and always available for help and to answer any queries. I love working with everyone specially Matthew who is ready to support and give the right solutions and answers always

Hassan · 19 December 2024

★★★★★ 5/5

Trustpilot

Renting with Johns&Co is easy and fast

Renting with Johns&Co is easy and fast. Brooke Williams and Bethel Gamma has been very helpful throughout the process.

Frankie · 2 December 2024

★★★★★ 5/5

Trustpilot

Priscilla was very helpful

Priscilla was very helpful, got my matter sorted very quickly too.

Giorgio · 24 August 2023

★★★★★ 5/5

Trustpilot

I had a recent issue with my lock hence…

I had a recent issue with my lock hence I contacted Lara Robson who responded promptly and arranged for the lock to be sorted within few hours the same. Lara has great customer service, very polite and responds swiftly to every concern have raised with her. She is great!

Konah · 8 April 2024

★★★★★ 5/5

Trustpilot

Great check out experience; expectation surpassed

I rented with Johns & Co for almost 4 years. To be fair I was gearing up for a terrible check out experience as it is often the expectation that agents make this difficult and try to deduct as much of your deposit monies as possible. To my surprise, I had a very pleasant check out experience. Jordan Ellis-Hope who managed the entire process was nothing but amazing. She was fair, empathetic and even followed up to check that I had received my deposit money. My expectations were definitely surpassed.

Mayo · 26 April 2024

★★★★★ 5/5

Trustpilot

Kudos to Johns&Co for assembling your team of super helpful staff members!

We are immensely grateful to Mr. Bethel Gamma for his unwavering support. He guided us through every obstacle and facilitated the Lettings Agreement flawlessly, for which we are truly thankful. Together with James Urdzal, their team acted swiftly to lease our Carpark Space when it became available. Over nearly a decade, I’ve remained loyal to Johns&Co, where Duncan Peacock consistently goes above and beyond to assist us. Even beyond office hours and during his holiday, he responds promptly. Words cannot fully convey our gratitude to them, we will continue to rely on them for all our UK property needs.

T · 26 April 2024

★★★★★ 3/5

Trustpilot

Very hit and miss service as landlords.

Very hit and miss service as landlords.Today excellent, 5-star experience with Adete Gomes for a water leak, fixed in less than 2 hrs. A few months ago took unreasonably long to fix lack of hot water.

ANDREA · 15 November 2024

★★★★★ 5/5

Trustpilot

Kate handling

Kate handled the all rent review elegantly, expressing herself very nicely and most of all did not made if as if she was pushing and dictating as a lot of others did in the past.As a Landlord, for many years , I am myself I can confirm that I liked it very much!!

Mr · 11 January 2024

★★★★★ 5/5

Trustpilot

Ebru

Ebru’s commitment to exceeding expectations has genuinely made a difference, her attention to detail and handling every situation professionally has led to a positive process . We are so grateful to have her as our property manager.

Mike · 12 November 2024

★★★★★ 5/5

Google

I bought an apartment recently where Johns & Co were the agent. I have to say Nikolay, Jaye and Jonathan all worked very hard and were very committed to making the purchase a success. They offered a standard of service and kept me up-to-date with progress as though I was the client, which I really appreciated. They went the extra mile, were straight-forward with me and I'm delighted with my purchase! I would use this particular team to sell a property without hesitation in the future.PositiveResponsiveness, Quality, Professionalism

Neil · 24 November 2020

★★★★★ 5/5

Trustpilot

Elliott of John & Co has done a fantastic job!

My agent Elliott of John & Co has done a fantastic job in helping me to follow-through the whole sales process till completion. He has gone above and beyond to ensure all the steps are on track and keeping me, an overseas seller, well informed. Many many thanks!

Bruno · 17 April 2024

★★★★★ 5/5

Google

It was a great experience while finding my new home. Special thanks to Betsy Slawson and James Udrzal for their professionalism and quality service.PositiveResponsiveness, Quality, Professionalism, Value

Kumar · 24 November 2021

★★★★★ 1/5

Google

I live in a building across this John&Co office which they oversee and every time I have call an admin picks up saying all agents are either unable or out on property viewings. They say they will return call the same day and they don’t follow through. They cannot even provide emails or phones to contact the agents. Its very frustrating because the admin makes it impossible to contact them and meanwhile I still left with a leasing problem I need to resolve quite urgent. The admin Harriet says that is the only office that can help with my issue and doesn’t provide any solution of who can I call, or email. Very incompetent and professionally lacking.

Triszia · 16 April 2024

★★★★★ 5/5

Trustpilot

Your staff Ellie Mai Hannah is very professional

Your staff Ellie Mai Hannah is very helpful for me to Manager my buy to let property in London (Silk District) Her response is very fast and professional.

Kelvin · 28 June 2024

★★★★★ 5/5

Trustpilot

Lara Robson was very helpful with the…

Lara Robson was very helpful with the property management. She was very communicative and was readily available whenever I had questions or needed support. She made my experience with Johns&Co exceptional!!

Ema · 3 May 2024

★★★★★ 5/5

Trustpilot

We had a really gExcellent service, smooth and stress-free experiencereat experience…

We had a really great experience renting our apartment through JOHNS&CO. From start to finish, the process was handled professionally and efficiently, which made our move much less stressful.

Tahaakh · 21 January 2026

★★★★★ 5/5

Trustpilot

Lara Robson did a great job liaising…

Lara Robson did a great job liaising with our tenant with regards to a sink issue. She managed to resolve the matter in satisfaction of both parties very quickly, liaising with contractors and the management company.

Javier · 2 November 2024

★★★★★ 1/5

Facebook

We spent 8 months without heat but they didn't care and didn't give us any form of compensation, they accused us of many things like smoking weed, having pets illegaly and told us they even filmed us but don't want to show us the videos! We arrived in a dirty place that we spent a week to clean but they didn't care at all. They treated us so badly, I wouldn't recommend this agency at all! Now, it's been more than a month we left the apartment and they still don't want to refund us for the pro-rata rent and the deposit! We only got problems with them, STAY AWAY !

Vittoria · 23 September 2020

★★★★★ 5/5

Trustpilot

Silvia from Johns & Co

Silvia from Johns & Co. made the whole process run smoothly for me. I highly recommend! Friendly and professional team. Thank you so much for your assistance, you have been most helpful!🙏🏽

Andreia · 22 December 2025

★★★★★ 5/5

Google

We are renting a property that is fully managed by John's and Co. for a few years now and we have to say they have been amazing all throughout. Any issues we face is dealt with quickly and diligently. The staff are knowledgeable and go above and beyond. My most recent contact was with Robert Pearson who went above and beyond at fixing some of the issues of the flat we rent. Thanks once again for the great service!

Molten · 24 November 2020

★★★★★ 5/5

Trustpilot

Good experience and efficient support

I have very good experience with the help of John&Co. Michael Fadiora assisted me a lot. He fully understood my needs and my preferences in a very short time. Then I can find what I really interested very soon. His help is super efficient. Thanks

Luo · 22 May 2024

★★★★★ 5/5

Trustpilot

Johns and Co

Johns and Co. are really the "A Team" regarding letting and management of flats in London. They have excellent team members, who are always ready to assist any matter required by the Landlord and Tenant as well.

Doron · 3 October 2024