Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotThe agency is very responsive
The agency is very responsive, they are available to hear out our issues and help them resolve. Priscilla Ogefere provided full support during my moving out and also helped get my deposit back. She took care of my issue personally and was very kind. Overall it was a bit slow but a smooth experience.
Mr · 12 April 2024
Agent replied · 23 October 2024
Thank you for this feedback! We're pleased to hear Priscilla provided excellent support to you. We're always open to finding out what we can do better, so don't hesitate to let us know if there's anything you think we could do better!
★★★★★ 5/5
TrustpilotBethel was a pleasure throughout the…
Bethel was a pleasure throughout the process and made everything very easy for us. Would highly recommend Bethel and the Johns & Co team
Chris · 3 December 2024
★★★★★ 5/5
GoogleMy experience with Johns&Co, and especially Charlotte Moore who is my property manager has been flawless. Efficient, proactive and always available to help are a few of the qualities Ms. Moore has and I could not be in better hands. Thank you!
Inês · 25 November 2018
Agent replied · 23 November 2024
Thank you for the great feedback! We will be sure to pass it on to the team.
★★★★★ 5/5
TrustpilotBeing the Landlord of the Property…
Being the Landlord of the Property Spyros takes care of, we would like to give big big thumbs-up to him for his professional work and efforts He is awesome and we feel comfort to choose JOHNS&CO as the people there such as Spyros and MattThank you so much Spyros!Alice
Alice · 1 July 2024
Agent replied · 23 October 2024
Hi Alice,Thank you for your valuable feedback, and for choosing Johns&Co to manage your property. We are pleased Spyros has built a partnership that allows you to trust his professional expertise, and dedication to providing you with the best possible service. We will be sure to pass your kind words along to him.
★★★★★ 5/5
GoogleWe have recently relocated to London and finding a property was the most difficult task for us to do. Ms Betsy from John&co has helped us throughout the process starting from our viewing till we have settled in. She has been really kind, cooperative and helpful. All our paper work was done smoothly without a hassle. Moving in was never so easy I am glad to have chosen her for all the comfort she has provided us with . .:)PositiveQuality, Professionalism, Value
Neha · 24 November 2021
Agent replied · 23 November 2024
Hi Neha,
Thank you for the review. We hope you are enjoying your new property and we're glad you had such a great experience. We will pass on your fantastic comments to the rest of the team.
All the best,
JOHNS&CO Team.
★★★★★ 5/5
TrustpilotHighly recommended
I have been using Johns & Co to rent out and manage my apartment for several years now. Michael Fadiora and Rachel Massey take all the headache away. They are very reliable, professional and quick to respond and deal with any questions or concerns I might have. I highly recommend them.
Rosie · 23 May 2024
Agent replied · 23 October 2024
Hi Rosie,Thank you for entrusting Johns&Co with the rental and management of your property. We're thrilled to hear that Michael and Rachel have provided you with reliable, professional, and responsive service, alleviating any concerns you may have had. Your recommendation means a lot to us, and we look forward to continuing to exceed your expectations in the future.
★★★★★ 5/5
TrustpilotMitchell Vasquez
Mitchell Vasquez - attended our property to make some fixtures . He was friendly and extremely efficient- I especially appreciated that he made additional fixtures to some long-standing issues that had needed to be fixed for some time and he did this without any hesitation - very much appreciated him going over and beyond, overall very pleased with the service
Joy · 14 November 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto michell
★★★★★ 5/5
TrustpilotVery Professional Sales Executive
I dealt with a young man named Toufique or T for short. He was extremely professional throughout the buying process and very well informed of the developments and helped in every way he could to facilitate a smooth transaction, credit to him as without his patience this deal would not have gone through. I am not going to be so positive about his manager who was not attentive or helpful in the slightest which is a real shame.
SRS · 14 August 2024
★★★★★ 4/5
TrustpilotHelpful
Generally very responsive and helpful. Our property manager Param Virdee has been a great hand - always efficient when an issue takes place with our flat.
小姐 · 18 October 2024
★★★★★ 5/5
Trustpilot5 Stars
It has been a pleasure dealing with Johns&Co. In particular, Sebastian Callow and Leigh Hallett were extremely helpful and took the stress out of the process.
P · 17 October 2024
★★★★★ 5/5
TrustpilotPriscilla consistently demonstrated her…
Priscilla Ogefere consistently demonstrated her dedication to ensuring a smooth and joyful stay throughout our tenancy, always going above and beyond to address any concerns promptly and provide valuable guidance. Huge thanks to her and the team for all the help and professionalism that made a real difference to our experience.
Panos · 16 May 2024
Agent replied · 23 October 2024
Hi Panos,Thank you for your feedback! We're grateful for your recognition of Priscilla's efforts and the professionalism of our team. It was our pleasure to make a difference in your experience, and we're here for any future assistance you may need.
★★★★★ 5/5
TrustpilotGreat service
It’s my pleasure working with this company to manage my new apartment in London. Especially, I would like to thank Ms.Naomi Madourie for being very supportive to solve management issues for me.I do appreciate her professional service attitude and prompt response.
Fumi · 31 October 2024
Agent replied · 23 December 2024
Hi Fumi,Thank you so much for your kind words and for choosing us to manage your property. We're delighted to hear that Naomi's professionalism and efficient responses contributed to a positive experience overall. We look forward to continuing to provide excellent service and support whenever needed!
★★★★★ 5/5
TrustpilotI really appreciate Yantong Lin's…
I really appreciate Yantong Lin's prompt assistance and support. Keep up the great work! Many thanks!
Tsegi · 8 June 2026
★★★★★ 5/5
GoogleReally pleased with my experience with Johns & Co. Helped me find an ideal place where I stayed for more than 4 years. Very helpful and friendly team, special thanks to Duncan Peacock and Robert Pearson.
Fiona · 24 November 2020
Agent replied · 23 November 2024
Hi Fiona,
That's so nice to hear, thank you for taking the time to leave such a fantastic review.
All the best,
Johns&Co Team
★★★★★ 5/5
GoogleWhat a fantastic company Johns & Co is. The staff are always so helpful, especially Charlotte Moore who always works with a massive smile on her face! Highly recommended company if looking to rent or buy property in the London area...
Daz · 25 November 2018
Agent replied · 23 November 2024
Thanks for the wonderful feedback Daz. We'll make sure Charlotte sees your kind words too.
★★★★★ 5/5
TrustpilotI can’t describe how grateful I am for…
I can’t describe how grateful I am for Claudiu. He has been extremely helpful and he is very prompt with his responses. I had a bit of issue with moving out and he was extremely helpful with finding solutions to my problem. He is amazing!
Gozde · 20 August 2024
Agent replied · 23 October 2024
Hi Gozde,Thank you for your kind words. We’re so glad that Claudiu was able to provide the prompt and helpful support you needed, and successfully resolve your problems. Finding solutions that ease client's issues is something we’re very proud of. We wish you all the best in your new home!
★★★★★ 5/5
TrustpilotVery smooth process by Candice
Very smooth renting process. Candice has been very helpful and responsive on all the documents, which made the process very pleasant.
Di · 20 December 2024
★★★★★ 5/5
TrustpilotTop notch service.
My experience was a good one. From the apartment viewing to the documentation process up to moving in was a seamless one. The Johns & co team were very professional and were available to respond to all my queries.
Sandra · 18 November 2024
Agent replied · 23 December 2024
Hi Sandra,We’re thrilled you had a seamless experience, from viewing to moving in. Thank you for recognising the professionalism and support of our team.
★★★★★ 5/5
TrustpilotJohns and Co exceeded all my…
Johns and Co exceeded all my expectations as a property agent. Their team was incredibly professional, attentive, and responsive, especially sebastian and candice Chan.They found the perfect property for me and made the entire process seamless and stress-free. I highly recommend Johns and Co for their outstanding service!
Vipul · 23 June 2024
Agent replied · 23 October 2024
Hi Vipul,Thank you for your fantastic review! We're delighted to hear that Sebastian and Candice exceeded your expectations and made the process seamless. Your recommendation means a lot to us. If you need anything else, we're here to help!
★★★★★ 5/5
TrustpilotJose has been very helpful and fast to…
Jose has been very helpful and fast to respond when we had an issue with our washing machine recently. Thank you Jose!
Kristina · 30 November 2024
★★★★★ 1/5
TrustpilotPoor customer service
Hello, everyone. Don't trust John.co estate agents, when you moved in the flat, took a video and pictures everywhere of the rental property, don't trust this people, super doggy, after moved out, it's not easy to keep your deposit, it's too difficult to deal with type of estate agents, if not careful, they keep the deposit, don't believe them at all, no have good customers service and not getting deals with them at all , go find a flat with Foxton
Consumer · 21 June 2024
★★★★★ 5/5
TrustpilotAmazing service from the start! :)
The entire team at Johns&Co have been a joy to work with. From the very beginning, our letting agent, Amber Wong helped every step of the way from sending us listings that matched our preferences to helping us secure the flat in a competitive market. Within 3 days from seeing the listing online, we were awarded the offer. Their use of technology, from letting to property maintenance, makes everything effortless. Miss Brooke Nickless, our property manager, has stayed on top of all requests and has done an outstanding job of working with the property owner to get the repairs completed in an expedient fashion. I'd highly recommend this team to our friends and family as the level of service is so far unmatched.
Derek · 20 June 2024
★★★★★ 5/5
TrustpilotWe have been renting our property with Johns & Co for almost 8 years now.
The team of Matthew, Victoria, Toyin, Cynthia and Charlie are a fantastic team. There are often challenges for a landlord when renting out a property, but this team always pushes to get the best and prompt resolution for both the landlord and the tenant.
Jonathan · 24 August 2024
Agent replied · 23 October 2024
Hi Jonathan,Thank you for taking the time to leave this kind review. We are pleased to hear Matt, Victoria, Toyin, Cynthia and Charlie proved to be the dream team! Protecting the interests of our clients is always our first priority, and it's fantastic our team were able to ensure both your requirements were met. Once again, thank you for this review and we hope to have the opportunity to assist you again in the future.
★★★★★ 5/5
TrustpilotI have been most happy with Robert…
I have been most happy with Robert Pearson and his Royal Docks team Wai Yau and Claire who are thorough, responsive, helpful and considerate. Thought I came across an issue of my own oversight they went far and beyond to make sure of customer satisfaction. Very professional and most impressed.
XU · 8 May 2024
Agent replied · 23 October 2024
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our Royal Wharf team. Providing thorough, responsive, and considerate service is at the core of what we strive for, and it's wonderful to know that we were able to exceed your expectations, even when faced with challenges. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you.
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