Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTimely and close follow up when we need one
I have found great delight with the extraordinary service of Krystal Boyde -Maynard. She is professional and helpful and always sees things in our point of view that she has followed up things very closely and wear our thinking hat when we had to deal with some issues over the maintenance & repair service company (that disappointed) I am really grateful for her help.
Ada · 5 December 2023
Agent replied · 23 December 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words.
★★★★★ 5/5
TrustpilotAlexandra is responsive and provide…
Alexandra is responsive and provide good service.
Ken · 7 June 2024
Agent replied · 23 October 2024
Hi Ken,Thank you for taking the time to leave Alex this kind feedback. We will be sure to pass your appreciation along to her.
★★★★★ 5/5
TrustpilotGood experience with Johns&Co
Good experience with Johns&Co. Specifically Brice who was attentive and very helpful whenever needed. Paris our property manager was also great.
CD · 11 June 2026
★★★★★ 5/5
TrustpilotBig thank you to Olivia Thomas who has…
Big thank you to Olivia Thomas who has been dealing with our letting for over two years . Very helpful and goes above and beyond to help and answer my queries. Very professional and always delivers a great response on time.
Leah · 26 April 2024
★★★★★ 5/5
TrustpilotJohns&Co has been providing a great…
Johns&Co has been providing a great experience so far towards my current tenancy. They are very quick at responding any queries I have.
Henrique · 27 May 2026
★★★★★ 5/5
TrustpilotGreat customer experience and…
Great customer experience and thoughtful consideration interactions throughout the renting process. Candice and Bilal were great to interact with and both were super helpful to sort out little details before and after executing the tenancy agreement.
Gabriel · 24 July 2024
★★★★★ 5/5
TrustpilotMs Lara Robson's professionalism
Ms Lara Robson, Senior Property Manager at Johns & Co has been very helpful in assisting us as landlord to follow up some issues. Lara was very proactive in backing up during her colleague's temporary absence.
JJ · 23 July 2024
★★★★★ 5/5
TrustpilotPolite and efficient
Bethel has been efficient and courteous when liaising with us.
AW · 30 March 2024
Agent replied · 23 October 2024
Thank you for this great testament to Bethel's service. We'll be sure to pass your appreciation along to him.
★★★★★ 5/5
GoogleJorgia Parrot has been very efficient and professional in his dealings with us for past two years. He has been able to ensure continuity in our tenancy and has ensured out tension have kept our apartment in good condition.PositiveResponsiveness, Quality, Professionalism
Boon · 24 November 2020
Agent replied · 23 November 2024
Hi Boon,
Thanks for the great review and kind words.
All the best,
Johns&Co
★★★★★ 5/5
GoogleI am very pleased with the service that I got during the period of moving new tenants into my property in Charrington Tower. Thank you Betsy for the follow up and kind attentionPositiveResponsiveness, Quality, Professionalism, Value
Yousif · 24 November 2021
Agent replied · 23 November 2024
Hi Yousif
Thank you for giving us 5 stars and the really positive feedback. We're glad you were pleased with the service we provided. We'll pass your thanks on to Betsy and to the rest of the team
All the best
JOHNS&CO.
★★★★★ 5/5
TrustpilotJ&CO super helpful
Bethel Gamma was brilliant in helping me sort out the rental of my parking space. Her extremely prompt responses made the whole experience painless. She was great!
Nat · 8 December 2024
★★★★★ 5/5
TrustpilotI had an issue with my heating and…
I had an issue with my heating and Bryony responded within 10 minutes and sorted out an engineer to visit the very next day. The engineer (Dan) was super lovely too and sorted everything out.Very happy with the service from both Bryony and Dan!
Syma · 22 November 2024
Agent replied · 23 December 2024
Hi Syma,We're glad Bryony and Dan were able to assist you quickly with your heating issue. Your satisfaction is important to us, and we’re happy to have exceeded your expectations!
★★★★★ 5/5
TrustpilotIt’s always a hectic process renting in…
It’s always a hectic process renting in London and I’ve worked with at least 3 agents. Johns&Co has made it the easiest by far. Big thanks to Savannah and Sania. Both were very transparent, helpful, and communicative!
Krit · 27 June 2024
★★★★★ 5/5
GoogleJohns&co were a great help in finding me a flat to rent. Andrew kept in touch about new options and listened to my feedback on unsuitable places. Once the offer was made Jorgia was brilliant at making everything run smoothly and keeping me updated at every stage.
Helen · 25 November 2017
Agent replied · 23 November 2024
Really pleased we made moving home a smooth process for you. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotAmazing customer service
Amazing customer service! Thanks, Param!
Reece · 22 September 2026
★★★★★ 5/5
TrustpilotMy experience was great
My experience was great. Britney and Rachel are the best!From the moment I sent an enquiry Britney was super helpful in ensuring that all my questions were answered promptly and viewings were facilitated.They have both been extremely patient with me throughout the process. I'd recommend Johns&Co to anyone looking for a new home.
Jamesa · 29 June 2023
★★★★★ 5/5
TrustpilotJust wanted to say a massive Thank You…
Just wanted to say a massive Thank You to Bethel Gamma. She helped with all the formalities of sorting out a new tenancy seamlessly.Well done Bethel. :)
Devinder · 1 December 2024
★★★★★ 5/5
TrustpilotJohns have looked after the letting of…
Johns have looked after the letting of our property for over ten years - since it was built.They do it very well. They find reliable tenants and promptly organise the letting process. Ongoing management is efficient, with access to good contractors to do repairs
Edward · 15 November 2024
Agent replied · 23 December 2024
Hi Edward,Thank you for your kind review and for trusting us with the letting and management of your property for over a decade! It’s been our pleasure to work with you and ensure your property is well taken care of.We’re especially pleased to hear that you’ve been happy with the tenants we’ve found and the efficiency of our letting process. Maintaining high standards for ongoing management and working with reliable contractors is something we take great pride in, so it’s wonderful to know you’ve appreciated these efforts.Thank you again for your continued support, we truly value our partnership. Please don’t hesitate to reach out if there’s ever anything you need.
★★★★★ 5/5
TrustpilotSpyros was very helpful and responsive.
Modesta · 31 May 2024
Agent replied · 23 October 2024
Hi Modesta,We're pleased to hear you were impressed with Spyro's service, we will be sure to pass your appreciation along to him.
★★★★★ 5/5
TrustpilotClaudiu has been an exceptional…
Claudiu has been an exceptional lettings negotiator and has gone above and beyond in securing our new family home. He is very personable and efficient in supporting and meeting our needs throughout this process.
Emmanuel · 5 August 2024
★★★★★ 4/5
TrustpilotBeverley has been very helpful with the…
Beverley has been very helpful with the whole process.
Annfielde · 27 March 2024
Agent replied · 23 October 2024
Thank you for leaving this great feedback, we will be sure to pass your kind words along to Beverely. If you feel there is anything we can improve on, please let us know!
★★★★★ 5/5
TrustpilotHad great support from the entire team
Had great support from the entire team, I work mostly overseas and not always able to address tenant issues. Johns&Co have so far managed 3 tenancy’s with very little involvement from me, and the appropriate person from the team has always addressed any issues regardless of who I address emails to…..would recommend them, especially if you need full management of the property
SUDHIR · 5 December 2023
Agent replied · 23 October 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make the teams day!Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotNew Tennant
Vanessa and Marwa were great. All of the details were sent promptly after the viewing and they both answered any questions I had quickly, which gave me peace of mind. They both made everything very clear on move-in day.
Customer · 30 April 2024
★★★★★ 5/5
TrustpilotJohns and co have done a really good…
Johns and co have done a really good job in letting my apartment in london. Particular thanks to Charlie’s Carter and also Spyros who are always at the end of the phone whenever I need them. Thanks guys 👍
Aash · 29 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
