Trusted Agent profile · Tower Hamlets

JOHNS&CO New Providence Wharf reviews in Tower Hamlets

4.8

★★★★★ Excellent

1,608 reviews across 4 platforms

8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA, Tower Hamlets, E14 9PA

Part of JOHNS&CO, see every office.

JOHNS&CO's office in Tower Hamlets, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,608 reviews on four platforms, including 223 Google reviews rated 4.5.

Google logo

4.5 / 5

223

Reviews on Google

This office

Facebook logo

2.5 / 5

11

Reviews on Facebook

Business-wide

Yell logo

1.7 / 5

6

Reviews on Yell

This office

Trustpilot logo

1,368

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.

5/5

Trustpilot

Many thanks to Priscilla Ogefere for…

Many thanks to Priscilla Ogefere for attending to my queries.

Yuen · 18 June 2024

Agent replied · 23 October 2024

Thank you for leaving this 5* rating. We will be sure to pass your gratitude along to Priscilla.

5/5

Trustpilot

All team of John&Co are very…

All team of John&Co are very professional! Special thanks to Shareen and Alda !

Nellya · 1 April 2024

Agent replied · 23 October 2024

Hi Nellya,We're thrilled to hear you were pleased with Shareen and Alda's experience, we will be sure to pass your feedback along to them.

5/5

Trustpilot

Great agency 100% recommend

Gergana was so helpful and spent a lot of time viewing flats with us. Overall an amazing experience, from flat viewings to referencing and final paperwork with the help of Leigh.

Helene · 10 December 2024

5/5

Trustpilot

Victoria and her team have done an…

Victoria and her team have done an amazing job!

Xavier · 2 July 2024

Agent replied · 23 October 2024

Hi Xavier,Thank you for your kind review. We are pleased to hear Victoria and the team impressed you with their service!

1/5

Trustpilot

Very poor service

I used Johns&Co to let out my property. My tenants moved out over a month ago and they haven’t bothered to return the ‘float’ of money for repairs. I have phoned over a dozen times and been promised a call back but to date I haven’t received a single call back or the several hundred pounds they owe me. Very poor service.

Sarah · 28 March 2024

Agent replied · 23 October 2024

Hi Sarah,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.

5/5

Trustpilot

I deal with many companies

I deal with many companies, but it’s rare to find such helpful employees like Victoria and Cynthia. I ask a lot of questions, and they always respond with happiness. I even repeat the same question three times, and they answer with joy and kindness every time. I had many housing options in the same area, but I chose to stay here because of how they treated me. Thank you for having them as a wonderful part of your team!

Randa · 6 December 2024

5/5

Trustpilot

Thanks for Thomas Chan and Norman…

Thanks for Thomas Chan and Norman Butler's professional services.

Matthew · 23 September 2026

5/5

Trustpilot

Received a great service particularly…

Received a great service particularly from Luke Pitchen who helped me out with lease I was looking at. Always very responsive and professional.

Andy · 19 June 2026

5/5

Trustpilot

Priscilla is amazing

Priscilla is amazing, she was so helpful and responsive.

Amina · 25 June 2024

Agent replied · 23 October 2024

Hi Amina,Thank you for your feedback! We're thrilled to hear that Priscilla provided such helpful and responsive service. We'll be sure to pass along your kind words to her.

5/5

Google

Both Alexandra and Bilal were fantastic throughout the whole process of me me securing my flat - very communicative and supportive during the crucial moments, 5 stars!! I would recommend them to anybody.

David · 11 October 2022

Agent replied · 23 November 2024

Hi David, We are pleased to hear that Bilal & Alexandra made your rental process a great one! Thank you for leaving a 5-star review! Kind Regards JOHNS&CO

5/5

Trustpilot

Best lettings agent

Best lettings agent! Amber was excellent. Friendly professional and prompt!

O · 6 June 2024

Agent replied · 23 October 2024

Thank you for your review! We're delighted to hear that you had such a positive experience with Amber. Your satisfaction is important to us, and we appreciate your feedback. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing us as your lettings agent!

5/5

Trustpilot

Thank you Liam

Thank you Liam, i really appreciate everything that you have done for me. I recommend your services with both pleasure & confidence in your ability to find the best possible outcome … & that's what I tell everyone I speak with.

Customer · 24 June 2024

5/5

Trustpilot

Professional and courteous

Professional and courteous, thank you Bethel Gamma for finding us new tenants in such a short span of time. On top of that, Bethel expertly navigated us through this renewal process.

Daniel · 2 December 2024

5/5

Trustpilot

Bethel was fantastic and did a super…

Bethel was fantastic and did a super job arranging everything for us.

Felix · 25 April 2024

Agent replied · 23 October 2024

Hi Felix,Thank you for your kind words regarding Bethel. We're proud to hear his service impressed you, and will be sure to pass your appreciation along to him.

5/5

Trustpilot

Ellie-Mai Hannan - super helpful property manager

Ellie-Mai Hannan is great! Always responsive and gets issues and requests resolved quickly.

Cristine · 5 April 2024

Agent replied · 23 October 2024

Hi Cristine,Thank you so much for your kind words! If there's anything else you need assistance with in the future, please don't hesitate to reach out.

5/5

Trustpilot

Impressed!

Johns &co has been managing my apartments for the last few years. We have been very pleased with the way they manage we the apartments and how quickly they find the tenants. I am particularly impressed with Alexandra who has been extremely attentive, efficient and keeping us up to date.Well done!

Chris · 29 September 2024

Agent replied · 23 October 2024

Hi Chris,Thank you for trusting us with the management of your apartments over the years! We’re especially pleased to hear that Alex’s attentiveness and efficiency have been impressive. We’ll continue to work hard to maintain the high standard of service you’ve come to expect.

5/5

Trustpilot

writing a review for Leigh 7 Britney

writing a review for Leigh 7 Britney, she had been supportive in my move and helped me find a place I want

Ail · 23 June 2026

5/5

Trustpilot

Good communication

Good communication with the of Candice & Britany We are very nice to meThey’ve been taken everything in consideration I know it is like a very long paperwork But it really benefits me a lot And everything was clear to me even the inventory they mentioned everything thanks a lot

Shaikhah · 12 October 2024

Agent replied · 23 October 2024

Hi Shaikhah,Thank you for your feedback. We’re pleased to hear that Candice and Britany provided clear communication and support throughout the process. We understand paperwork can be time-consuming, so we're glad it was worthwhile and beneficial for you. If you need anything further, don’t hesitate to reach out!

5/5

Trustpilot

Thanks to the agency we have found our…

Thanks to the agency we have found our new home with all our criteria. A big thank you to Claudiu for being so helpful in the process and for always being available to answer any questions or concerns.

Clau · 5 August 2024

5/5

Trustpilot

Thank you

A big help at the start of my tenancy thank you Leigh :)

Ellie · 28 March 2024

Agent replied · 23 October 2024

Hi Ellie,We're pleased to hear we could provide you with support at such a crucial stage. We'll be sure to pass your appreciation along to Leigh.

5/5

Trustpilot

Michael Fadiora was great made the…

Michael Fadiora was great made the process easy for us

Adina · 22 May 2024

Agent replied · 23 October 2024

Hi Adina,Thank you for your feedback! We're glad to hear that Michael made the process easy for you. Providing a smooth experience is always our goal.

5/5

Trustpilot

Jay Clarke@JOHNS&CO a pleasure to deal with

I’ve worked with Jay Clarke at JOHNS&CO for the past 6 years and have always found him amazing to deal with. Highly responsive and always there when I need him.

Danny · 5 December 2024

5/5

Trustpilot

Exceptional experience

I had a wonderful experience with John&Co. Everything went smoothly and on time, despite the tight schedule. The agency, especially Jemma Dawes, managed everything exceptionally well. I highly recommend them!

Zinovii · 4 December 2024

5/5

Trustpilot

Good experience!

Elliot was really kind and helpful during the purchasing of my flat. He communicated well and was a critical part to ensuring that the everything went as smoothly as possible.

Courtney · 4 December 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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