Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExceptional Service and Trustworthy Partnership with Johns and Co!
As a former Client Relations Manager for Damac, I had the pleasure of working closely with Johns and Co for various services related to our clients. I can confidently say that my experience with them has been nothing short of exceptional.Johns and Co consistently delivered excellent services to our clients, ensuring a seamless experience whether they were renting, buying, or selling properties. The quality of their tenants and services was always impressive, reflecting their commitment to maintaining high standards.What truly stood out was their dedication to communication. The team at Johns and Co maintained constant communication, not only with our clients but also with me. This transparency and willingness to provide updates made my job significantly easier and helped build trust with our clients.If you are considering renting, buying, or selling a property, I wholeheartedly recommend Johns and Co. They are trustworthy, professional, and they provide an excellent level of service that you can rely on. You won't be disappointed!Thank you, Johns and Co, for your outstanding support and service!
Radouane · 19 December 2024
★★★★★ 5/5
TrustpilotShout out to Amber and Marwa
Amber Wong and Marwa Fakih were very quick and efficient in getting me into my new rental. They are always responsive on Whatsapp and I have no doubt that they'll provide a good service going forward. Thanks Amber and Marwa!
Customer · 16 August 2024
★★★★★ 5/5
TrustpilotAlexandra Ene was good in arranging…
Alexandra Ene was good in arranging throughout the process of signing of the tenancy agreement.
A · 11 April 2024
Agent replied · 23 October 2024
Thank you for your kind feedback. We will be sure to share your appreciation with Alexandra.
★★★★★ 5/5
TrustpilotGreat service and experience
Adekunle has been helpful and responsive with a number of issues and questions I’ve raised. Sometimes dealing with property services you can find the responses to be curt or robotic but he’s been incredibly helpful and attentive with all our needs.
D · 23 July 2024
★★★★★ 5/5
TrustpilotMany thanks Amy Bridge & Charlie Carter…
Many thanks Amy Bridge & Charlie Carter for a very professional service.
Hussein · 30 May 2024
Agent replied · 23 October 2024
Hi Hussein,Thank you for taking the time to leave this feedback. We will be sure to pass your appreciation along to them.
★★★★★ 5/5
TrustpilotSettling down in the UK
I had a great experience with settling down issues as all my emails were answered promptly. I would highly recommend to get in touch with Param Virdee at Johns&Co as he is resourceful and helpful at the first instant and this is quite appreciative as he connects well and understands his customers appropriately.
GAUTAM · 26 September 2024
Agent replied · 23 October 2024
Hi Gautam,Thank you for your recommendation! We’re glad that Param was able to assist you promptly and that his resourcefulness made your experience easier. It’s wonderful to know he connected well with you and understood your needs.
★★★★★ 5/5
TrustpilotOverseas Landlord
I am a landlord based overseas and looking to lease my unit out. Glad to get the support of James Udrzal and Leigh Hallett to support me on this. The process went very smoothly and we got everything sorted out in a flash. Thank you for the good service!
Overseas · 25 November 2024
Agent replied · 23 December 2024
We’re pleased to have supported you in letting your property! James and Leigh are dedicated to ensuring a seamless experience for our clients, and we’re delighted everything went smoothly. Thank you for trusting Johns&Co, and we’re here if you need any further assistance.
★★★★★ 5/5
TrustpilotLara Robson is very responsive and…
Lara Robson is very responsive and helpful!
Herve · 22 August 2024
Agent replied · 23 October 2024
Hi Herve,Thank you for your lovely feedback! We strive to be there for our clients every step of the way, and it’s wonderful to know Lara provided the level of service you deserve. Please reach out if there’s anything else we can assist you with!
★★★★★ 1/5
TrustpilotEllie-Mai Hannan is a true disappointment
I have a really disappointing experience working with Ellie Mai and I think she is bringing damage to the reputation of your company because I don't believe this is the level of quality Johns and Co is providingI informed her my decision to end tenancy on Nov 11 saying I’m moving out Dec 15. I was asking for 1) let me know how much is letting fee 2) inform landlord asap 3) start finding new tenant. However after one month I still don’t see any progress. I tried calling, emailing, scheduling meetings. My calls are rejected, my meetings requests are declined and answers to my emails are delayed with no clear answer to my questions When I finally managed to call, I need to read my email to her on the phone because she didn’t care to open them and didn’t even know I emailed Today after finally agreeing on letting fee, she asked me to make payment so can proceed with the contract. I did so. And then I got an email after money is transferred saying hold off, I need landlord approval. informing landlord I’m moving is the very first thing I asked her to do in my email one month ago on Nov 11. Yet it was not done All the time I’m actively trying to find a solution to minimize impact on everyone for this early ending tenancy agreement I can’t do it all by myself. Especially I don’t have any trust in Ellie or your company after this. She is blaming the delay to her manager saying it is because her manager is away so he can't calculate the letting fee.immediately after following her instructions to transfer the money on letting fee I was asked to withdraw that. My money and time is not a game to her.I am hoping at least one should work with respect, diligence and integrity at the very minimum and is willing to take up responsibility. I also found out when she’s rejected my call and ignoring my emails today, she does have time to check and make comments on linkedin. Guess that’s more important than real work
MIAOGE · 6 December 2024
★★★★★ 4/5
TrustpilotJohn & Co sorting through all the…
John & Co sorting through all the complex Legal procedures
Paul · 23 September 2026
★★★★★ 5/5
TrustpilotBest estate agent in London
Jay and his team have looked after my apartment in the uk for 8 years. They have been the best estate agents I’ve used in the UK and I recommend them highly.
Roscoe · 5 December 2024
★★★★★ 5/5
TrustpilotShout out to Mystique and Vanessa
Appreciated how vigilant and communicative the agents were at Johns & co. Big shout out to Mystique and Vanessa who have made the move in process feel so much easier than ever!
Genie · 5 December 2024
★★★★★ 5/5
TrustpilotPrompt and Excellent Customer Experience
Priscilla is ever ready to assist reliably whenever needed. Well done and thank you Priscilla
Eng · 22 March 2024
Agent replied · 23 October 2024
Hi Eng,Thank you for taking the time to leave this feedback. We will be sure to pass your appreciation along to Priscilla!
★★★★★ 5/5
TrustpilotVanessa Sin and Brooke were quite…
Vanessa Sin and Brooke were quite helpful and prompt in helping me finding a new home. They’re approachable and precise at their job and always answer queries in a timely manner
Nitya · 17 December 2024
★★★★★ 5/5
TrustpilotBryony was a massive help to us in…
Bryony was a massive help to us in liaising with our landlord and the freeholder in order to obtain our pet licence. She helped us step by step which was very reassuring.
Chris · 3 December 2024
★★★★★ 5/5
TrustpilotEfficient estate agents in London
Johns&Co were super helpful while I was looking to rent a property in the Wapping area. My search was being assisted by estate agent Bailey that constantly kept finding new flats and was always happy to quickly follow up on any questions and viewing requests. Even though in the end I went to a different area of town, I gotta say that my experience was very positive and I would recommend them to anyone looking for a property in London.
Bruno · 2 December 2024
★★★★★ 5/5
TrustpilotGreat experience with Johns and Co
Great experience with Johns and Co and Leigh Hallet was really helpful.
Prefer · 17 May 2024
Agent replied · 23 October 2024
We are thrilled to hear you had a great experience with our team, in particular Leigh. If we can assist you in the future please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotI would like to express my heartfelt…
I would like to express my heartfelt appreciation for Bethel's exceptional work in managing my overseas property. Her efficiency and prompt responses to my emails have been truly impressive. Bethel's strong sense of responsibility and dedication to her clients are evident in the way she keeps me consistently updated with all the necessary information about our property. She follows up on my requests very meticulously, ensuring that every detail is taken care of. Her genuine concern for her clients' well-being has earned my complete trust, as she makes me feel at ease and worry-free about my property. Bethel's assistance in dealing with various tenants and arranging all the check-ups and repairs for the facilities has been invaluable. I am truly grateful for her outstanding service.
David · 1 December 2024
★★★★★ 5/5
TrustpilotService is all about the details
Service is all about the details. As a proporty owner living in China, I wish my agent could check my proporty as careful as I did by my eyes. Johns&Co did it. I felt Johns&Co is more careful then myself and sometime is even overdoing. I am very satisfied with Johns&Co's services.
晓军 · 30 September 2024
Agent replied · 23 October 2024
Thank you for trusting us with your property! We’re pleased that our attention to detail exceeded your expectations. We understand the importance of finding a reliable agency to manage your property when overseas, and it's wonderful to know that you feel confident with our service.
★★★★★ 5/5
TrustpilotCharlie and Victoria are absolute Professionals.
Charlie and Victoria are absolute professionals. They are appreciated and trusted by the tenant and landlord alike. They go the extra mile. I have asked Charlie to assist me, in matters beyond his function, and it was done efficiently and timeously and most importantly with the greatest pleasure. Thank you both so much.
Michael · 13 September 2024
Agent replied · 23 October 2024
Hi Michael,Thank you for your kind words about Charlie and Victoria! We’re delighted to hear they went the extra mile for you and made sure all your needs were met efficiently and with pleasure. We’re proud to have them on our team, and we’re always here to help with any further assistance.
★★★★★ 5/5
TrustpilotProperty Management when done right
Our Agent - Lara Robson, senior property manager - is outstanding. Lara, understands that Johns and Co. is acting on our behalf looking after our interests; she pro-actively brings to our attention any regulatory requirements (protecting us); Lara puts in thought in advance prior to approaching us, seeks multiple quotations when it comes to maintenance costs and quotes only the most fit for purpose one, saves us time and effort and makes our lives easier. Johns and Co. Management Team is lucky to have her.
Tunç · 29 November 2024
★★★★★ 5/5
TrustpilotGreat experience.
Everything went very smooth. Candice and Gytis were extremely helpful.
Filip · 18 June 2024
Agent replied · 23 October 2024
Hi Filip,Thank you for your review. We will be sure to pass your appreciation along to Candice and Gytis.
★★★★★ 5/5
TrustpilotMany thanks to Priscilla Ogefere for…
Many thanks to Priscilla Ogefere for attending to my queries.
Yuen · 18 June 2024
Agent replied · 23 October 2024
Thank you for leaving this 5* rating. We will be sure to pass your gratitude along to Priscilla.
★★★★★ 5/5
TrustpilotAll team of John&Co are very…
All team of John&Co are very professional! Special thanks to Shareen and Alda !
Nellya · 1 April 2024
Agent replied · 23 October 2024
Hi Nellya,We're thrilled to hear you were pleased with Shareen and Alda's experience, we will be sure to pass your feedback along to them.
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