Trusted Agent profile · Tower Hamlets
★★★★★
1,606 reviews across 4 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA, Tower Hamlets, E14 9PA
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Tower Hamlets, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,606 reviews on four platforms, including 223 Google reviews rated 4.5.
223
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
6
Reviews on Yell
This office
1,366
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. JOHNS&CO New Providence Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotThoroughly enjoyed working with Rachel…
Thoroughly enjoyed working with Rachel and the team in Weat Hampstead has been great. Look forward to working with them again soon
Hi Natel,Thank you for your kind review. We are pleased you had a positive experience with our West Hampstead team, and we look forward to working with you in the future!
5/5
TrustpilotLiam was very helpful in the moving-out…
Liam was very helpful in the moving-out process of our rental and ensured our references were provided on time. He handled everything very smoothly and politely
Hi Yasmin,We're pleased to hear you were impressed with Liam's services. We'll be sure to pass your appreciation along to him, and we wish you all the best on your property journey.
1/5
TrustpilotUnprofessional Sales Conduct
I had a very disappointing experience with Sales Nikolay Yankov. His tone was unprofessional and condescending, even suggesting that we needed to "educate ourselves" as potential buyers. Rather than offering genuine guidance, it felt like he was more interested in pushing a sale. Such behavior reflects poorly on the agency and left me questioning their professionalism. I would advise future buyers to be cautious.
Hi Ricky,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotHad a smooth move in process thanks to…
Had a smooth move in process thanks to the team, special thanks to Alexandra who has been helpful, friendly and very quick to answer all our questions
Hi Victor,We're pleased to hear Alexandra was able to support you on your move. We wish you all the best in your new home!
5/5
TrustpilotVictoria Aderibigbe was 5 stars
Victoria Aderibigbe was super helpful! Thank you for your quick and detailed responses.
Hi Chunyi,Thank you for your kind words! We're glad Sam could help you find a great flat and we wish you the best in your new home.
5/5
TrustpilotAnthony Otigba is one of the best in the business
If it wasn’t for Anthony Otigba we would never have gotten the flat and experience we received at the end. Actually took time to properly listen, give us a few showings and be patient when it came to collecting all the documents for the tenancy. Even then throughout my tenancy he always made time and helped even for issues that weren’t even his area of responsibility.
Hi Amrinder,Thank you so much for sharing your experience! We're thrilled to hear that Anthony played such a pivotal role in securing your flat and providing excellent service throughout your tenancy. Anthony’s dedication to going above and beyond truly embodies our commitment to customer satisfaction. We’ll be sure to share your kind words with Anthony. Thank you for trusting us, and we’re glad we could make your experience a positive one!
5/5
TrustpilotLara is a very good property manager
Lara is a very good property manager, i thank her and wish her continued success
Hi Metin,Thank you for this feedback. We are thrilled Lara has impressed you and we have every confidence she will continue to excel at Johns&Co. We will be sure to pass your best wishes onto her.
5/5
TrustpilotAddressing customer urgent needs during vacation
Mr. Param Virdee demonstrated excellent customer service even he was out of office from 25 November 2023 to 27 November 2023. He gave immediate response to my email sent to him on 25 November 2023. I requested an urgent maintenace job to fix my heater problem (IS12775593). It is because extreme cold temperatures -2 °C is happening in Manchester. More worsely, I has caught cold and in fever. He follow-up with contractor to carry out maintenance job and ensure the problem could be fixed with top priority.
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Param.
5/5
TrustpilotThanks to Amy Bridge and James Udrzal
I had great experiences with Amy Bridge and James Udrzal of Johns & Co. They were the leasing agent for my flat at Bridgewater House, London. Before my previous lease expired, they made inquiries to understand my requirements. Rather quickly identified potential tenants, carried out negotiations on my behave and prepared the legal document to my satisfaction. Throughout the process, they always responded to my questions or requests promptly and resolved issues effectively.
Thank you for your positive review of Amy and James. We're delighted to hear about your great experience with them, and that you were impressed with their prompt responses, effective issue resolution, and thorough attention to your requirements. We're proud to have them on our team, dedicated to providing excellent service.
5/5
TrustpilotPrincess Owoeye is really helpful to…
Princess Owoeye is really helpful to arrange to fix our tower rail.
Hi Monica,Thank you for highlighting Princess' efforts! We’re delighted to hear she was able to assist you effectively. We’ll be sure to share your kind words with her, it will make her day!
5/5
TrustpilotExceptional customer support Destini-Rikki and Bethel Gamma!
Outstanding Service by Destini-Rikki and Bethel GammaI’m impressed by the exceptional service provided by Destini-Rikki and Bethel. They responded quickly, answered all my questions with clear and useful solutions, and even helped me connect with the right team when needed. Their efficiency and professionalism made the entire process seamless. Thank you for setting such a high standard of customer care!
Thank you for your glowing review! We’re thrilled to hear about the exceptional service you received from Destini and Bethel. Their commitment to professionalism and efficiency truly sets the bar high. Thank you for choosing Johns&Co!
5/5
TrustpilotEbru has been so great at helping us…
Ebru has been so great at helping us with the moving process. Impressive!
Hi Matthew,We’re glad Ebru was able to help with your move! Thank you for your kind feedback, and best wishes in your new home!
5/5
TrustpilotApartments rental and management
I own two apartments in Providence Wharf and GoodLuck Hope developments, and since some years Johns & Co. is taking care of their rental and management, always with my full satisfaction.In the last 1.5 years my interface as Tenancy Coordination and then Letting Administrator has been Alexandra Ene, and I had with her multiple written contacts: she is extremely professional, puntual and effective, therefore I hope that our co-operation with continue long-term.
5/5
TrustpilotJohns&Co apartment letting management
I have used Johns&Co for a few years now and have found them to be extremely efficient, friendly and knowledgeable.
5/5
TrustpilotSam elJani was extremely efficient…
Sam elJani was extremely efficient diligently responded to the concern until it was sorted. Many thanks
Hi Ahmed, Thank you for sharing this feedback. We're pleased to hear Sam's diligence positively impacted your experience, and that she ensured all your issues were resolved. We'll be sure to share your thanks with her.
5/5
TrustpilotJoynal was a brilliant support…
Joynal was a brilliant support negotiating some flat refurbishments, always keeping us posted with the progress and providing timely communications. Thanks Joynal!
Thank you for leaving this feedback. We are pleased to hear Joynal has been both timely and transparent in his communications, allowing you to feel secure in the handling of your property. If you need any further help, please don't hesitate to reach out.
5/5
TrustpilotAppreciation for professional service
It really gave me a much needed peace of mind when my property is managed by a highly competent and professional team. Kudos to Brooke Nickless who has recently assisted in coordinating an inspection of the ventilation as well as the fitting of replacement filters, more importantly going through the involved steps with me in detail to make sure I’m fully on top of what’s happening in my property. Well done, thank you
Hi William,Thank you for leaving this fantastic review. Communication and transparency are vital to ensuring our clients feel secure in our services, so we are pleased to hear Brooke was exemplary. If you require any future assistance, please do not hesitate to get in touch.
5/5
TrustpilotRachael is absolutely amazing
Rachael is absolutely amazing. A problem that couldn't be solved in a month and she solved it in one day. Great communication!
Hi Manar,Thank you for the review! We're thrilled Rachael resolved your issue so quickly. Great communication is essential for us, and we're glad she exceeded your expectations. Thanks for choosing us!
5/5
TrustpilotZara was amazing
Zara was amazing. Thanks for your help and support.
5/5
TrustpilotSuper Agent Amber WONG
I am so glad to have Amber WONG helping me to rent out my apartment in Riverscape. She is patient and kind. Not only being so helpful in answering all my questions and highly efficient in processing the rental contract, but also taking care of all details in the rental process. I really appreciate having Amber be my AgentThank you so much
Thank you for sharing your wonderful feedback! We're thrilled to hear about your positive experience with Amber. Her patience, and attention to detail are truly valued, and it's fantastic to know she provided efficient support throughout the rental process. We'll be sure to pass along your kind words to Amber. If you need further assistance in the future, please don’t hesitate to reach out.
5/5
TrustpilotGreat first time experience renting
Sarah Ferreira was wonderful and guided us through all steps. She was very prompt in her communication.
Hi Christine,Thank you for your feedback! We’re delighted to hear that Sarah was able to guide you through every step and that her prompt communication made the process smoother for you. We’ll be sure to share your kind words with her. If you need any further assistance in the future, don’t hesitate to reach out. We’re here to help!
5/5
TrustpilotBethel Gamma has been a great help in…
Bethel Gamma has been a great help in renting my unit 1108 Charrington Tower. I am very pleased with the performance. Keep it up Bethel
Hi Yousif,Thank you for your kind words! We'll be sure to pass on your appreciation to Bethel. If you need any further assistance or have any questions, feel free to reach out.
5/5
TrustpilotLara Robson is my property manager
Lara Robson is my property manager. She is always helpful and responds in a quick way.
Hi Kitty, Thank you for your feedback! We're thrilled to hear that Lara Robson has been such a helpful and responsive property manager. We'll be sure to pass your kind words along to her.
5/5
TrustpilotFantastic service
Johns&Co had been managing my unit for the past 4 years and the company had provided tip top service to me since day 1. A special thanks to Brooke Nickless for his quick response and for the good services that he had rendered in helping me to solve some of the issues in my unit.
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Tell us what you need and we'll put you in touch. JOHNS&CO New Providence Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
