Trusted Agent profile · Tower Hamlets
★★★★★
1,601 reviews across 4 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA, Tower Hamlets, E14 9PA
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Tower Hamlets, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,601 reviews on four platforms, including 223 Google reviews rated 4.5.
223
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
6
Reviews on Yell
This office
1,361
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. JOHNS&CO New Providence Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotEbru was very helpful
Ebru was very helpful. I appreciate the effort and tenacity he has put in to helping me
Thank you for your feedback. We strive to provide our clients with a dedicated service, and it is fantastic to hear Ebru delivered this. If you need any further assistance, please don't hesitate to reach out.
5/5
TrustpilotWe thank Bryony for her prompt…
We thank Bryony for her prompt responses. Her answers are always informative and helpful.
Hi David,Thank you for your kind words! We truly appreciate your feedback and will make sure to pass it along to her. Your satisfaction is our priority!
5/5
TrustpilotEllie-Mai Hannan is a great property…
Ellie-Mai Hannan is a great property manager who can always respond my questions at once
Thank you for the kind words! Ellie-Mai takes great pride in ensuring timely responses to all questions, and we're delighted she could make your experience smooth and stress-free.
5/5
TrustpilotVictoria is top class professional.
Victoria is a top class professional. I could not ask for more of her.
Hi Joao,Thank you for your fantastic feedback about Victoria! It’s truly heartening to know that her professionalism has made such a positive impact. We are lucky to have her on the team, and we’ll make sure she receives your kind words. If there’s anything else we can assist you with, please don’t hesitate to let us know.
5/5
GoogleI had great service with Johns&CO, they all are very passion and friendly. Agnes has been of great assistance help me our throughout very professionally. Robert did a fantastic job for room inspection. The whole experience with London City Island team, including Ellie, Betsy, Martin, Jay, etc, is superb. I would highly recommend working with them.PositiveResponsiveness, Quality, Professionalism, Value
That's great to hear, thanks for recommending us! All the best, Johns&Co Team
5/5
Trustpilothelpful and quick response team
helpful and quick response team.The team member Jose is friendly and really helpful in my case solution.Thanks.
Hi Xuran,Thank you for your kind review. We always aim to support our clients with expertise and efficiency, and it is fantastic to hear our team were able to deliver this for you. If you need any assistance in the future, please don't hesitate to reach out.
1/5
TrustpilotUnfortunately very bad experience in…
Unfortunately very bad experience in check in and check out process with them. They clearly hide the fact that the apartment has a problem with reception. After checkout they very late with providing access for car park, which resulted for additional charges for me. During the checkout period, they wanted to charge for mattess stain which we never done and there were no picture of the bottom of matress with stain, only top of it.
Hi Majid,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotGuerschom - One of the best agent I have worked…
One of the best agent I have worked with. I would really recommend Guerschom, he was very professional in explaining the details. very fast in responding questions, and he does go extra mile in supporting good tenants. I appreciate his support in searching new properties
5/5
TrustpilotExcellent customer service
I cannot emphasise how amazing my experience was with Saffron. She went above & beyond to help me find a place. Her professionalism mixed with friendliness. I would 100% recommend Jons&Co, thanks to Saffron. I will be sharing my experience with my family & friends
5/5
TrustpilotMarwa has been exceptional in helping…
Marwa has been exceptional in helping through our rental journey. Her attention to detail, prompt communication, and thorough understanding of tenant needs make her stand out. Marwa went above and beyond to ensure a smooth and stress-free process for me. I highly recommend her services to anyone seeking a dedicated and professional agent!
5/5
TrustpilotFlat rental experience
Rayan from Johns and Co was true to his words.we got our flat on rent within 48 hours
Hi Vinay, We're pleased to hear you were impressed with Rayan's prompt and professional approach. We always strive to deliver, and it's fantastic to know Rayan achieved this. We look forward to the continued opportunity to assist you.
5/5
TrustpilotBethel is very responsive and found for…
Bethel is very responsive and found for us good tenants. Very good service provided!
Hi James,Thank you for your kind words! We're thrilled to hear that Bethel was able to assist in finding the right tenants for you. Providing excellent service is our top priority, and we’re glad you had a positive experience.
5/5
TrustpilotGreat Thanks to Bethel Gamma
Great Thanks to Bethel GammaGreat Thanks to Bethel Gamma, who assisted me to find new tenant on time. Arranged check out for old tenants, and check in for new tenant in a very transparent way. Supported me to get new tenancy agreement settled in time.
5/5
TrustpilotReceptive staff and communicative
The experience was good with the people there being very receptive and punctual.Marwa and Seth-Nico were a good duo.
Hi Georgian,Thank you for sharing your feedback! We're pleased to hear that you had a positive experience with our team and that their combined efforts contributed to your satisfaction. If you need anything else in the future, we're here to help. Thanks again for choosing us!
5/5
TrustpilotWell done Britney & Leigh.
Having worked in sales for a long time and having rented quite a few properties during this time it was genuinely refreshing to work with salespeople like Leigh & Britney. Particularly within this sector it was a great surprise and Britney is a great asset to their team.
5/5
Trustpilotgreat rental experience
I had a great experience finding a rental flat with Johns & Co. Martina and Candice were incredibly helpful throughout the process. Arranging viewings was smooth, and the video tour provided beforehand was a great help in evaluating the flat. The process of handling documents after making an offer was also handled efficiently. Highly recommend!
5/5
TrustpilotI had an amazing experience with Priscilla Ogefere
I had an amazing experience with Priscilla Ogefere, our property manager at Johns&Co. From the first day we met she was always responsive and willing to assist us with any inquiries. All maintenance issues were resolved quickly, and communication was always clear and timely.Thank you Priscilla for making our tenancy so enjoyable and easy :)!!!
5/5
TrustpilotPriscilla Ogefere is really very prompt…
Priscilla Ogefere is really very prompt in solving problem and following up on the requests of both tenants and landlords. Very transparent and hard working. Thank you a lot.
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Priscilla.
5/5
Trustpilotthank you Vanessa and Marwa for your…
thank you Vanessa and Marwa for your efforts on the reference check and other paper works to secue the tenant, i appreciate
Hi William,Thank you for taking the time to leave this five star review. We will be sure to pass your appreciation along to Vanessa and Marwa. Do not hesitate to reach out if you need any help in the future.
5/5
TrustpilotStaff Bethel is very helpful
Staff Bethel is very helpful, professional & detailed mind. Thank you very much for your help!
Thank you for your review! We’re glad Bethel’s professionalism and attention to detail stood out to you. We’re always here to help, so don’t hesitate to reach out if you need further assistance!
5/5
TrustpilotThoroughly enjoyed working with Rachel…
Thoroughly enjoyed working with Rachel and the team in Weat Hampstead has been great. Look forward to working with them again soon
Hi Natel,Thank you for your kind review. We are pleased you had a positive experience with our West Hampstead team, and we look forward to working with you in the future!
5/5
TrustpilotLiam was very helpful in the moving-out…
Liam was very helpful in the moving-out process of our rental and ensured our references were provided on time. He handled everything very smoothly and politely
Hi Yasmin,We're pleased to hear you were impressed with Liam's services. We'll be sure to pass your appreciation along to him, and we wish you all the best on your property journey.
1/5
TrustpilotUnprofessional Sales Conduct
I had a very disappointing experience with Sales Nikolay Yankov. His tone was unprofessional and condescending, even suggesting that we needed to "educate ourselves" as potential buyers. Rather than offering genuine guidance, it felt like he was more interested in pushing a sale. Such behavior reflects poorly on the agency and left me questioning their professionalism. I would advise future buyers to be cautious.
Hi Ricky,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotHad a smooth move in process thanks to…
Had a smooth move in process thanks to the team, special thanks to Alexandra who has been helpful, friendly and very quick to answer all our questions
Hi Victor,We're pleased to hear Alexandra was able to support you on your move. We wish you all the best in your new home!
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Tell us what you need and we'll put you in touch. JOHNS&CO New Providence Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
