Trusted Agent profile · Tower Hamlets
★★★★★
1,600 reviews across 4 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA, Tower Hamlets, E14 9PA
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Tower Hamlets, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,600 reviews on four platforms, including 223 Google reviews rated 4.5.
223
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
6
Reviews on Yell
This office
1,360
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. JOHNS&CO New Providence Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotSam, great experience from J&Co
Second time looking for a flat in EG. Thanks to Sam, who has always been keen to look for a flat with the characteristics I want,and letting me know every time a new flat come available; very easy going, quick and straightforward, I really appreciate it.Thanks the help and support.
1/5
TrustpilotMoldy Apartment - Won’t Return Rent Money
I wish I would have listened to the 1 star reviews before renting with John’s & Co. I figured they had so many 5 stars, how could it go wrong?! Well it went very wrong and is costing us £50K+!!!John’s & Co. doesn’t seem to care about the properties they manage, or the people renting them. We signed a 6-month lease for a “luxury” apartment via John’s Co, which we were unable to see in person due to being abroad, so we went off of a video an agent sent us. We sat on it for a while, but he soon came back pressuring us to take the place, indicating another tenant was interested, so suggested we put in an offer ABOVE asking price in order to get it. So we did, and got the apartment.Upon arrival, there was massive water damage and mould in the master bedroom - which apparently has been going on for 3-4 months, but John’s & Co neglected to fix. They did fix the leak upon us asking, but instead of removing the mould, they wanted to paint over it. We hired an independent mould inspector, who ran lab testing and found elevated levels of two types of pathogenic mold in the apartment, and declared it hazardous to human health. The inspector recommended removal and replacement of the ceiling (the source of mould) and a thorough assessment and cleaning of the AC unit, as the mold levels go up when the AC is on, indicating there is likely mold in the AC unit, too. Painting over the walls would not get rid of the mold, and it would only get worse over time. Because they never told us about the water damage prior to us signing the lease - which we have multiple pieces of strong evidence indicating they were aware and ignored it and omitted telling us - and the fact that the apartment is full of mould and hazardous to heath and they won’t properly renovate it, we tried to break the lease, but they are being completely unhelpful. We had to pay 6 months in advance due to this being a short term rental and we’re not UK citizens, and they don’t want to give us our money back, so we’ve had to hire a lawyer and will be taking them to court. We never moved in and have been staying (and paying) for a hotel until we find something else. Do not rent from Johns & Co, they are an unscrupulous company.
Hi Maria,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotMystique was great at helping me and I…
Mystique was great at helping me and I was pleased with the level of service I received!
Hi Chris,Thank you for taking the time to leave us this 5* rating. We will be sure to pass your appreciation along to Candice and Anthony.
5/5
TrustpilotSpyros Review
Johns&Co were great throughout the dealings I had with the team. I met Elliot a few times and he was always helpful and a really nice guy. I had quite a lot of dealings with Spyros during check out period. He was also a really nice guy, really helpful and always responded in messages really quickly. I would definitely be happy to rent from johns@co again and would contact Spyros for this. Highly recommend dealing with him.
Hi John,Thank you for your review! We're delighted to hear that Elliot and Spyros provided exceptional service and made your experience with Johns&Co a positive one. It's fantastic to know that they were helpful, responsive, and accommodating throughout your dealings with us. We truly appreciate your recommendation and would be honoured to assist you again in the future. Please don't hesitate to reach out if you need anything. Thank you for choosing Johns&Co!
5/5
TrustpilotThanks for the Johns&co team for the…
Thanks for the Johns&co team for the handling of my apartment handover at Reading this month. Special thanks to Param Virdee & Faid Al-Jashamie for all the efforts so far!
Hi Tommy,Thank you for your kind words! We're delighted to hear that Param and Faid provided exceptional service during your handover. Your satisfaction is our priority, and we appreciate your recognition of their efforts. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing Johns&Co!
5/5
TrustpilotFirst class service and very responsive…
First class service and very responsive team! Many thanks to Amber Wong and Marwa Fakih for their kind assistance and professional approach.I will be glad to recommend them to my friends.
Hi Milena,Thank you for your feedback. It's great to hear Marwa and Amber have exemplified the professional and personable approach Johns&Co offer clients, and that you will continue to recommend our services in the future. We wish you all the best.
5/5
TrustpilotI had a remarkable experience with…
I had a remarkable experience with JOHNS&CO. They facilitated a smooth and stress-free rental process, demonstrating professionalism and attention to detail. I would like to extend my sincere gratitude to Vanessa for her support, and I particularly want to highlight Alexandra for her outstanding assistance. Her dedication and commitment to ensuring everything went seamlessly were truly commendable. I wholeheartedly recommend JOHNS&CO to anyone seeking a hassle-free moving experience.
Hi Laaroussi,Thank you for sharing your experience with Johns&Co! We’re so glad that our team, especially Vanessa and Alexandra, could help make your rental process smooth and stress-free. We’ll be sure to pass on your gratitude. We’re honoured to have earned your recommendation and look forward to assisting you again in the future!
5/5
TrustpilotNorman Butler has been a great help in…
Norman Butler has been a great help in managing the property, and we greatly appreciate his efforts and dedication.
Hi Richard,We greatly appreciate your recognition of Norman's efforts. Thank you for your kind review!
4/5
TrustpilotMr Joynal my property manager is doing…
Mr Joynal my property manager is doing very well . He really responds to tasks on time always and never fails to answer any queries whatsoever . Moreover he really takes his work very very seriously and most importantly he always is ready to listen to his clients with full attention. I highly recommend him as a Property Manager and I truly believe having someone like him in an organisation is for sure a huge blessing. He also always provdies very clear responses to customers which makes even the most complicated things look super easy.
Hi Zarif,Thank you for sharing your fantastic experience with Joynal. We're thrilled to hear he's been consistently responsive, attentive, and dedicated to his work.We'll pass on your kind words to him. Thank you for choosing us, and we look forward to continuing to serve you.
5/5
TrustpilotExcellent service and great at getting…
Excellent service and great at getting back promptly - we hope this for the long term and with Param there we see good sign this will continue
5/5
TrustpilotSmooth and transparent rental process
Amber and Candice made the whole process as smooth and transparent as possible by helping us secure our rental in London whilst searching for a property remotely, ensuring our peace of mind.
Hi Justas,Thank you for sharing your positive experience! We're delighted to hear that Amber and Candice were able to make your property search a positive experience. We'll be sure to pass along your kind words to them and congratulations on securing your new home!
5/5
TrustpilotCynthia was excellent in helping me…
Cynthia was excellent in helping me secure my rental apartment. Diligent, organised and friendly. Would highly recommend and - thank you Cynthia.
Hi Ged,Thank you for sharing your experience! We’re delighted to hear that Cynthia was able to assist you in securing your apartment. Her diligence, organisation, and friendly approach truly shine through, and we’re glad it made a positive impact on your experience. Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to Cynthia. Thank you once again!
5/5
TrustpilotPrincess Owoeye was excellent
Princess Owoeye was excellent. Very professional and handled a complex deposit situation extremely well. Very good service. Thank you. Kevin.
Hi Kevin,Thank you for taking the time to leave this feedback. It's great to hear Princess provided you with an excellent service, and handled the deposit process with capability and professionalism. We will be sure to pass your appreciation along to her. If you need any assistance in the future, do not hesitate to reach out!
5/5
TrustpilotGreat experience overall
Great experience overall. Bryony Bowyer was very helpful throughout and was able to assist with all our requirement.
Thank you for sharing your positive experience! We're delighted to hear that Bethel was so helpful during your move-in process. Moving can be stressful, so it’s great to know that Bethel made it smoother for you. We'll be sure to pass your kind words along to him.
5/5
TrustpilotJose was very proactive and…
Jose was very proactive and understanding. He resolved the problem very efficiently and quickly.Very pleased with his services.
Hi Shiri,We're so pleased to hear Jose’s proactive approach made such a positive impact! Ensuring quick and efficient problem resolution is our priority, and we're glad Jose provided the excellent service you needed. Thank you for your feedback!
5/5
TrustpilotGreat work done by the team at Johns&Co
The superb work done by the team at Johns&Co. was seamless. I have worked with them for a number of years and I would not go anywhere else. Of course there are stress points and problems but, in my experience, the professionalism with which they have been managed, is second to none. Thank you, Ben, Nicholas, Miyah and Lucia.
4/5
TrustpilotFollow up expectation
I expect that the Johns & Co maintenance team could be more proactive in informing the follow up result to the tennent/owner who raised the queries.
5/5
TrustpilotProfessionals
I’m was extremely pleased with how professional our property manager Lara Robson was! Extremely helpful, very nice to us and always very quick to reply.
Hi Crisitna, Thank you for leaving this kind review. We'll be sure to pass your feedback on to Lara, she will be thrilled she has made such a positive impact.
5/5
TrustpilotGreat!
So far my experience has been great.Priscilla Ogefere has been very responsive, attentive and helpful. Any concerns I’ve had have been dealt with promptly and professionally.
Hi Matthew,Thank you for sharing your experience! We're thrilled to hear that Priscilla has been responsive, attentive, and helpful. Your satisfaction is important to us, and we're glad to know your concerns have been addressed promptly and professionally. If you need any further assistance, please don't hesitate to reach out.
5/5
TrustpilotAmazing experience
Cladiu has been absolutely amazing throughout this experience. He’s been very patient and understanding. Couldn’t ask for a better person to help me through finding the right apartment.
Hi Kam,Thank you for your wonderful feedback! We're thrilled to hear that Claudiu provided amazing service, demonstrating patience and understanding throughout your apartment search. We will be sure to pass your appreciation along to Claudiu.
5/5
GoogleMy experience with the team at Johns & Co New Providence Wharf has been great all these years. Robert, Ivan, James, Martin, Agnes whom I worked with recently are incredibly professional, responsive and dependable. They are proactive, able to problem solve and constantly provide me with information that’s required for my decision making. My thanks to them for a great partnership.PositiveResponsiveness, Professionalism
Hi Joanne, Your feedback will be passed along to the wider team. Thanks for taking the time to leave your feedback. All the best, Johns&Co Team
5/5
TrustpilotThank you Johns & Co
I would like to say that I truly appreciate the excellent work done by Johns&Co. The staff and communication are outstanding.
Hi Wafaa, Thank you for this thoughtful and kind review. We truly appreciate your recognition of our team for their professionalism, effort and character. We'll be sure to share your comments with Silvia, Victoria and Ambrose, and hope you continue to enjoy your experience with.
5/5
TrustpilotShareen and Amy were very helpful
Shareen and Amy were very helpful! Super professional, knowledgable, always quick to respond and supportive of the whole process! It has been great to work with both.
Hi Arda,We are pleased to hear you enjoyed such a pleasant service from both Shareen and Amy, throughout the whole process. We will be sure to pass your feedback along to them.
5/5
TrustpilotThank you Priscilla …
I requested information from Priscilla and she did her best to get the requirement on short time. She is very good. Thank you Priscilla and thank you all.
Thank you for this review. We are pleased to hear Priscilla has impressed you with her dedication to ensuring your needs are met, in spite of any time constraints. We will be sure to pass your feedback along to her.
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Tell us what you need and we'll put you in touch. JOHNS&CO New Providence Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
