Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThey don’t pay my £2,405 back
I am writing once again to remind everyone to avoid engaging with JOHNS and Co due to their extremely poor and disrespectful treatment of clients.Despite my initial review and their assurance that they would address the problem, the situation has only deteriorated. They have now stated that they will return my money only if I agree to work with them again. This is wholly unacceptable and amounts to coercion and theft.Their refusal to return my funds (£2,405) without imposing further conditions not only fails to resolve the initial issue but also forces clients into unwanted business dealings. This behavior is unprofessional and unethical.Please consider this a strong warning against JOHNS and Co. Their practices are not only untrustworthy but also detrimental to any potential client relationship.
Amir · 3 June 2024
Agent replied · 23 October 2024
Hi Amir,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotJOHNS&CO has a professional team
JOHNS&CO has been managing my property for over 5 years. The team is very professional and the communications are prompt and clear. Especially Leigh Hallettwho has been my go-to person and always helpful.
Kenny · 15 May 2024
Agent replied · 23 October 2024
Hi Kenny,Thank you for your continued trust in Johns&Co for managing your property over the past 5 years. We're delighted to hear that our team has provided you with professional service and prompt, clear communication. It's wonderful to know that Leigh has been your go-to person, always ready to assist. We appreciate your kind words and look forward to continuing to serve you and your property needs.
★★★★★ 1/5
GoogleThese people are cowboys and cowgirls, highly unprofessional course of dealings with these people. Met with the manager Jay and detailed all of my requirements to him; he wrote everything down and assured me that Isabel would be in touch on Monday. Call and let a message for her as she never called on Monday; wrote her an email to explain the nature of my conversation with Jay, she did reply on Tuesday via email and said she would try to organize something else. She has not been in touch. Eight years on in 2025, they are still horrific. DO NOT USE THEM.
Ean · 16 August 2025
★★★★★ 5/5
TrustpilotVery helpful and always there to help…
Very helpful and always there to help us out. Candice and Gytis were very kind and helped with securing my new home!
Lucas · 12 November 2024
Agent replied · 23 December 2024
Hi Lucas,We’re pleased to hear Candice and Gytis were able to assist you in securing your new home. Thank you for sharing your experience and we wish you the best as you settle in!
★★★★★ 5/5
TrustpilotThank you Aladdin Derdour for helping…
Thank you Aladdin Derdour for helping resolve the various issues in my apartment in the run-up to the completion of the sale.
Yuen · 12 November 2024
Agent replied · 23 December 2024
Hi Yuen Hee,Thank you for sharing your feedback about Aladdin. We’re thrilled to hear he provided fantastic support preparing your property for the sale process. We’ll be sure to pass along your appreciation to Aladdin!
★★★★★ 4/5
TrustpilotWe appointed John&Co five years ago and…
We appointed John&Co five years ago and to date we have no issues with their services provided.
J · 15 May 2026
Agent replied · 28 May 2026
Thank you for your feedback. We’re delighted to hear that you’ve consistently received a positive service and that our team has been able to ensure everything runs smoothly for you. We’ll be sure to pass on your kind words to Nicole regarding her management of your property, she’ll be very pleased to know that her support has been so highly valued.
★★★★★ 1/5
TrustpilotIf property hunting isn’t hard enough
If property hunting isn’t hard enough, Johns & Co or the agent we were dealing with didn’t make it any easier.In fact, we were lead on to believe a property we like is as good as ours, she knew we had cats and after seeing the property and her in person, we got the ball rolling. Only for her to tell us 20mins later that cats aren’t allowed. At this point we already signed an agreement to hold the property, and found a tenant for our old property which we now had to lose.We pleaded saying we’ll pay for damages, but they took this golden, somewhat staged opportunity to increase the rent and we were in a very bad situation that we just said fine. Already feeling the distrust and distasteful treatment, we decided to pull out and ask for the holding deposit back because we couldn’t find a new tenant for the new property and we weee out of pocket. Vanessa withheld vital contract info regarding the holding deposit and told us to just refer to documents we had. These very documents stated that if both parties are not happy with agreement, the holding deposit can be paid back. We have even spoken to Goodlord officials and reviewed the law on this. Even then, she refused to be transparent, and eventually saying she’ll hold on to the deposit for a different property.Here’s the kicker, after constant badgering us, pushing to view properties with 10+ messages a day, we end up saying okay and then those properties she brought forward don’t accept cats… when she knows our situation. So it was an emotional rollercoaster that I don’t recommend.
Nicole · 27 May 2024
Agent replied · 23 October 2024
Hi Nicole,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 1/5
TrustpilotDeceptive, dishonest and not trustable
If you're considering purchasing a property, steer clear of them. Their entire team failed to disclose that the house I was interested in had failed a safety test and required cladding replacement. I only discovered this issue after persistently questioning the estate agent, who had repeatedly assured me that the property was fully compliant. I'm uncertain who is to blame, but I'm appalled that such basic safety requirements were overlooked. I've wasted three months dealing with this situation.
Jacopo · 1 July 2024
Agent replied · 23 October 2024
Hi Jacopo,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotJohns& Co found tenants for our…
Johns& Co found tenants for our property quite quickly. Victoria A, Rayan C and Ambrose L were very helpful and reacted to our questions promptly.
X · 12 March 2026
Agent replied · 21 March 2026
Thank you for leaving this review. We're pleased to hear our team were prompt in responding to all your needs. We'll be sure to share your feedback with them, and we look forward to the opportunity to assist you again!
★★★★★ 5/5
TrustpilotFlat Rent
Subject: Appreciation for Exceptional Assistance from ClaudiuI hope this email finds you well.I would like to express my gratitude for the exceptional assistance provided by Claudiu from your company throughout our rental process. From the very beginning until we signed the agreement for the flat, Claudiu's professionalism and dedication were truly commendable. He has been instrumental in ensuring a smooth and hassle-free experience for us.We greatly appreciate the trustworthiness and support demonstrated by Claudiu and the overall professionalism of your company. It is evident that you have a very professional team, and Claudiu's efforts have left a lasting positive impression on us.Thank you once again for your excellent service.Best regards,Alex
Alexandru · 24 May 2024
Agent replied · 23 October 2024
Hi Alex,Thank you for your kind words and for sharing your positive experience with Claudiu. We’re thrilled to hear he made your rental process smooth and hassle-free.Claudiu is indeed a valued member of our team, and it’s wonderful to see his professionalism and dedication recognized. We’ll be sure to pass along your appreciation to him and the rest of our team.We’re committed to providing excellent service, and your feedback reassures us that we’re on the right track. If there’s anything else we can assist you with, please don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotGreat Experience - Priscilla Ogefere
Our agent was Priscilla Ogefere. We had an overall great experience with her services. Issues were attended to in a timely manner and Priscilla was quick to respond to our queries.
Vlad · 11 June 2024
Agent replied · 23 October 2024
Hi Vlad,Thank you for leaving this feedback. We are pleased Priscilla was able to resolve your maintenance issues in a timely manner, resulting a positive experience with Johns&Co. We will be sure to pass your appreciation along to her.
★★★★★ 5/5
Trustpilot"Exceptional Service and Dedication: Michael is the Best Estate Agent!"
I recently had the pleasure of working with Michael, and I can't recommend him enough as an estate agent. From the get-go, he was incredibly helpful and knowledgeable, guiding me through numerous properties with ease. His patience and attention to detail made the entire process seamless and stress-free. Michael's dedication to finding the perfect property for me was evident, and he went above and beyond to ensure I had all the information I needed. If you're looking for a reliable and personable estate agent, look no further than Michael!
Sophie · 23 May 2024
Agent replied · 23 October 2024
Hi Sophie,Thank you for sharing your wonderful experience with Michael. It is truly fantastic to hear that his helpful, dedicated and knowledgeable approach has made such a fantastic impression on you. We appreciate your high recommendation and will pass along your kind words to Michael
★★★★★ 5/5
TrustpilotMr Param Virdee is a very helpful and capable property manager.
Mr. Param Virdee is a very helpful and capable property manager. He resolved the return mails problem fir me as a tenant. There were many Royal mails belonged to landlord, who is living in London, delivered to my address in Manchester. Given the fact that I don't know landlord's address. Mr. Param Virdee informed landlord to update his/her address with respective parties and asked the local property agent to collect all mails from me for redirect to landlord.
李廣煊 · 12 July 2023
★★★★★ 5/5
TrustpilotLeigh and Britney were very helpful and…
Leigh and Britney were very helpful and made our process of moving and signing a new tenancy very smooth and easy!
Ragini · 21 November 2024
Agent replied · 23 December 2024
Hi Ragini,Thank you for your kind words about Leigh and Britney. We’re thrilled they made your tenancy process smooth and easy.
★★★★★ 5/5
TrustpilotVery pleased with the proffesional and…
Very pleased with the proffesional and attentive service provided by the team, in particular Vanessa. Thank you for your help guys.
Michal · 19 November 2024
Agent replied · 23 December 2024
Hi Michal,Thank you for highlighting Vanessa and the team! We're glad our professional and attentive service met your expectations.
★★★★★ 5/5
TrustpilotTaking an extra mile in the whole coordination process resulting in happy landlord and tenant!
Johns & Co has taken care of my property since its completion about 4-5 years ago. While there have been some changes in the property manager over the years, the current property manager (Brookes Nickless) has been very thoughtful and thorough in the whole coordination process between the landlord and the tenants. His taking an extra mile has resulted in savings in the R&M costs to the landlord without sacrificing the convenience/comfort of the existing good tenants. This is particularly important these days in face of the rising interest cost to the landlord and higher rental expense to the tenants.
Clara · 18 May 2024
Agent replied · 23 October 2024
Hi Clara,We are pleased to hear you have had such a pleasant experience with Johns&Co, in particular with Brooke. It's fantastic to hear she has not only worked to ensure needs are met, but also supported the positive relationship between your tenants and yourself. We will be sure to praise this feedback along to her, it will make her day.
★★★★★ 5/5
TrustpilotI am happy with the service of Naomi…
I am happy with the service of Naomi Madourie. She is very quick in responding my enquiry and gives good suggestions. Thank you Naomi!
Mi · 1 October 2024
Agent replied · 23 October 2024
Thank you for your lovely feedback! It’s fantastic to hear that Naomi’s quick responses and helpful suggestions made a difference in your experience. We’ll be sure to pass on your kind words.
★★★★★ 5/5
TrustpilotI have worked with Pavlo for a number…
I have worked with Pavlo for a number of years. He is incredibly thorough and provides a seamless experience for our relocation clients all across London.
Duane · 30 August 2024
Agent replied · 23 October 2024
Hi Duane,Thank you for sharing your experience. We're delighted to hear that Pavlo has nurtured a great partnership, allowing you to trust him with your client's interests. We greatly value your trust in our services and look forward to many more successful collaborations. Thanks again for your kind words!
★★★★★ 1/5
Trustpilotplease don’t work with John’s and co terrible service
HelloI want to talk about my experience with John’s and coThey are really bad companyBasically they just stole my money and ignore meThey rented my apartment for a year and basically they charged me for a hole year they took the fees and the commissionBut the tenant canceled half wayAnd he left the apartmentI asked them to refund me the money but refusedThey said they will use it for the next tenant but due to some family problems I had to move to that apartmentThey ignored me and didn’t refund me the amountPlus they charged me another 900 for their week and useless servicesPlease please don’t work with themSimilar situation happened to my friend as wellThe person behind all this was Charlie and John’s and co over all
Amir · 16 May 2024
Agent replied · 23 October 2024
Hi Amir,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 1/5
TrustpilotTerrible experience with John’s and co
Hello I want to talk about my experience with John’s and co They are really bad company Basically they just stole my money and ignore me They rented my apartment for a year and basically they charged me for a hole year they took the fees and the commission But the tenant canceled half way And he left the apartment I asked them to refund me the money but refused They said they will use it for the next tenant but due to some family problems I had to move to that apartment They ignored me and didn’t refund me the amount Plus they charged me another 900 for their week and useless services Please please don’t work with them Similar situation happened to my friend as well The person behind all this was Charlie and John’s and co over all
Ali · 16 May 2024
Agent replied · 23 October 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotLuke Pitchen addressed our faulty sink…
Luke Pitchen addressed our faulty sink issue promptly and handled logistics well.
Praise · 15 June 2026
Agent replied · 24 June 2026
Hi Praise,
We're pleased to hear Luke handled your property issues promptly and efficiently. We'll be sure to share your appreciation with him.
★★★★★ 5/5
TrustpilotEven years after leaving my Johns & co…
Even years after leaving my Johns & co managed flat, they are so helpful and courteous with referencing for a new flat. Such a great company, shout out to Beverley as well!
Liina · 14 May 2024
Agent replied · 23 October 2024
Hi Liina,Your words mean a lot to us! At Johns&Co, we pride ourselves on being there for our clients not just during their tenancy, but long after. Whether it's assisting with referencing for a new flat or any other support needed, we're committed to providing exceptional service every step of the way. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotMany thanks to Leigh Hallet and Britney…
Many thanks to Leigh Hallet and Britney -Lea Ogbebor for their support and patience. Very professional and kind.Thank you :)
Mohamed · 28 November 2024
Agent replied · 23 December 2024
Hi Mohamed,Thank you for your kind words! We're delighted to hear that Leigh and Britney provided professional and patient support. Your feedback means a lot, and we’re so glad we could assist you!
★★★★★ 5/5
TrustpilotExcellent service
Sam & Victoria did a great job setting us up with our new place! Everything went dreamy from viewing to signing and everything in between.
Sindre · 10 September 2024
Agent replied · 23 October 2024
Hi Sindre,Thank you for your feedback! We’re delighted to hear that Sam and Victoria made the entire process of securing your new place so easy and enjoyable. We know how important it is to have everything run smoothly, from the initial viewing to the final signing, and we’re so glad they were able to meet your expectations at every step.We hope you love your new home, and if you need any further assistance, please don’t hesitate to contact us. We’re always here to help!
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