Trusted Agent profile · Tower Hamlets
★★★★★
1,594 reviews across 4 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA, Tower Hamlets, E14 9PA
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Tower Hamlets, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,594 reviews on four platforms, including 223 Google reviews rated 4.5.
223
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
6
Reviews on Yell
This office
1,354
Reviews on Trustpilot
Business-wide
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotVery good Letting team
Hi, we want to express our thanks to Johns&Co's Letting team (especially Marwa and Vanessa) in helping us finding the tenants in a quick manner and professional way. I would highly recommend for any future landlords.
We are pleased our Lettings team have impressed you, and have let your property efficiently and professionally. Thank you for choosing Johns&Co, and for your recommendation.
5/5
TrustpilotMiyah Reid has assisted in the renewal…
Miyah Reid has assisted in the renewal of tenancy and the service provided is timely and professional!
Hi Martin, Thanks for leaving this review. We're pleased to hear you appreciated Miyah's assistance and will be sure to share your feedback with her.
1/5
TrustpilotSelf-serving and incompetent
Terrible expereince with Johns&Co from start to finish. Despite positioning themselves as market leaders offering 5 star service in our first call, as a justification for their suprisingly high fees, the subsequent experience has been everything but that. Unresponsive at the best of times, misrepresentation of the propert to prospective tenants, and completely inflexible. If you are a landlord looking to rent your property, I would strongly recommend avoiding Johns&Co at all costs.
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotSam is one of the best property agents…
Sam is one of the best property agents I have interacted with. Very efficient, professional and friendly. He helped me secure a tenant within 2 days of listing and the whole process was hassle free. Definitely recommend Sam from Johns & Co!
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Sam.
5/5
TrustpilotGreat communication from Johns&Co Wapping
The Johns&Co team and especially the Wapping brand were great! Sarah, the Lettings Negotiator has been extremely responsive, keeping up to date and comprehensive in the whole process of finding my new tenancy. Highly recommend! Thank you :)
5/5
TrustpilotAlexandra Ene and his hard work gives…
Alexandra Ene and his hard work gives me a very good impression. I often felt kind and professional from him in past connection. Thank you so much Alexandra.
Hi Cheng,Thank you for your kind words! We’re pleased to hear that Alex's hard work and professionalism left such a positive impression on you. We appreciate your feedback and look forward to continuing to assist you in the future!
5/5
TrustpilotCustomer service
The customer service stand out for me. In particular Toyin Adeyele has been outstanding in providing a first class service for me as a landlord. They are responsive, professional and friendly in their approach.
Hi Maan,Thank you for your fantastic review! We're thrilled to hear that Toyin has provided you with outstanding service. We appreciate your recognition and are committed to maintaining the high standard of service you’ve experienced.
5/5
TrustpilotEthel Gamma is a nice and professional…
Ethel Gamma is a nice and professional manager, I’m really happy to cooperate with him and looking forward to have more chance to cooperate again.
Hi Kevin,Thank you for your kind words about Bethel. We're delighted to hear about your positive experience and look forward to future collaborations.
5/5
TrustpilotJohns & Co Property Manager - Beverley Hutchinson‑Woodroffe
Beverley has been a great Property Manager for us from the start of our tenancy in early January 2024. Communication has been clear and prompt, followed by action to get issues resolved as quickly as possible.Thank you Beverley. Would highly recommend
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Beverley.
5/5
TrustpilotSpecial thanks to Leigh
We started to work with Johns&Co recently and can’t be happier. Special thanks to Leigh! Great attitude and always happy to help, even at short notice
Thank you for your wonderful feedback! We’re thrilled to hear that your experience with Johns&Co is of to great start, and we’re delighted that Leigh has made such a positive impression. Her dedication and willingness to assist, truly reflect our commitment to outstanding service. We look forward to continuing our partnership and supporting you in every way we can!
4/5
TrustpilotGreat experience from renting to…
Great experience from renting to move-in. Michael and his team are helpful and responsible! Generally good experience but hoping for more prompt response and more comprehensive move-in guidance.
Thank you for sharing your feedback! We’re glad that Michael and his team were helpful throughout your rental and move-in experience. We appreciate your feedback on prompt responses and move-in guidance and will work to improve in those areas.
5/5
TrustpilotVictoria and Sam were very helpful and…
Victoria and Sam were very helpful and efficient as always! We’re very happy to have worked with them to renew our tenancy. Thank you very much, Victoria and Sam!
Hi Mimi,We’re pleased to hear that Sam and Victoria were able to assist you with your tenancy renewal in such an efficient and helpful manner! It’s always a pleasure working with clients like yourself, and we’re glad that your experience with us has been so positive.
4/5
TrustpilotDaniela able to provide solid support…
Daniela able to provide solid support and leadership when we face difficult issues relating to our property management. She is able to response effectively and identify right resources to resolve our issues.
5/5
TrustpilotAbsolute pleasure working with Daniela…
Absolute pleasure working with Daniela Nakraj and Nicolas Randal from johns and co. Both super professional, personable and go above and beyond. Thanks so much! Thanks for me new home in GLH!
5/5
TrustpilotThank you Olivia
Olivia Wietecka has been super helpful in making sure our end of tenancy process was as smooth as possible. She was following up on matters in timely matter and stayed organized throughout so that all outstanding items are resolved. She even spoke with our utility providers to close out the account and ensure remaining credits are refunded. Highly recommend Olivia for her professionalism!
5/5
TrustpilotSuperstar Bryony ⭐️
Thank you so much Bryony for your help sorting some broken furniture in our flat. She was super quick and helpful in solving our issue.
Hi Jessica,We’re pleased Bryony was able to assist you promptly with the furniture issue. Thank you for highlighting her quick and helpful service. We’re always here to help!
5/5
TrustpilotVictoria Aderibigbe and Rahan were…
Victoria Aderibigbe and Rahan were amazing. They were hands on and helped with the process from beginning to end. Will definitely use Johns&co again.
Hi Jim,Thank you for recognising the efforts of Victoria and Rahan. We’re delighted their hands-on approach made the process smooth for you.
5/5
TrustpilotExcellent letting works by Ryan of Johns & Co
Ryan and Candice of Johns & Co are awesome! They have done a great job in letting out my flat in London. Ryan's team is always at the pulse of the market, thus being able to recommend a practical market rental and identify a matching tenant quickly. His colleague Candice had followed up on the logistics for the handover and move-in professionally. My overall comment: efficient, pragmatic, helpful and client satisfaction. Well done and thank you!
Hi Shirley,Thank you for taking the time to leave this review! Ryan and Candice are indeed fantastic, and we’re delighted to hear they were able to let out your flat quickly and professionally. Their knowledge of the market and commitment to client satisfaction is something we take pride in. Thank you for choosing Johns&Co, and we look forward to continuing to serve you!
1/5
TrustpilotAgency said landlords will refuse DSS which is UNLAWFUL & ILLEGAL!
Called to enquire about renting a property after renting privately for over 15 years,just to be told by John’s & Co that the landlord has a right to refuse DSS ! Clearly they have no understanding of DISCRIMINATION OR THE UPDATED LAW. It’s illegal to refuse anyone that can afford to pay the rent who’s on DSS. I asked the lady for her name which she refused to give and said “she didn’t feel comfortable”After giving me the unlawful & illegal speech. Then the lady put the phone down after I told her what she’s saying is unlawful, she then refused to pick up the phone after I called repeatedly, someone else more qualified answered eventually however, she then sent over links that didn’t even work. Tell me they are discriminating without telling me. Now we know how corrupt John’s and Co are.Disgusting, this will be a law suit waiting to happen.
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotWith Amber and Marwa, a very sleek, professional, stress free and seamless experience to market and manage your property
Amber and Marwa, respectively lettings negotiator and administrator with Johns&Co have made our change of tenant a very sleek, professional, stress free and seamless experience. Within 2 days after giving our approval to market our 1 bedroom in London, we had 2 offers at the prevailing pcm we agreed. Then the whole administrative process has been done quickly and the team kept us updated on the progress with respect to the reference check and all other administrative steps. Each time, we write to them we have a quick, timely, professional and appropriate reply. I can only recommend both of them to market and manage your property.
Thank you for taking the time to leave this glowing review. We are pleased ot hear Amber and Marwa were able to let your property in a prompt and timely fashion, keeping you informed throughout every part of the process. If you need any assistance with your property in the future, do not hesitate to reach out.
5/5
TrustpilotI have been using Johns&CO for 5 years…
I have been using Johns&CO for 5 years now. This year when it came to new lettings, Candice and Federico have been very responsive, proactively follow up so everything went quite smoothly.
5/5
TrustpilotGreat experience
I have rented my new apartment through this agency and it has been a very smooth experience so far. Oluwafemi Fadeyi, Helena Penn and Rachael Adeyemo helped me a lot. Oluwafemi and Helena were always efficient, communicative and earnest to answer my questions when they helped me sign the contract and complete the preparation for the rental. After I moved in, the communication between my property manager Rachael and me was always timely and effective, and she would solve my problems in the first place. Thanks for their help!
5/5
TrustpilotQuality assistance
Bryony Bowyer was super helpful in resolving a time sensitive issue; very reassuring to have her as a point of contact for issues regarding my building and apartment🥂✨
Hi Sam,Thank you for this amazing review. We always aim to provide our clients with a responsive and proactive service, and it is fantastic Bryony was able to exemplify this- resolving your issue promptly, and ensuring you felt reassured. We will be sure to pass your appreciation along to her. If you have any issues in the future please don't hesitate to reach out, we're always here to help!
5/5
TrustpilotMy view
The service of Candice and Ryan was just very good and transparent. The market is not good but once they realized I don’t want to hear what I want but the truth it went fast and smooth.
Hi Ian,We're pleased to hear Candice and Ryan were able to give you keen insight into the market and assist you efficiently. If you have any further questions or need assistance, please don't hesitate to reach out.
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