Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotplease don’t work with John’s and co terrible service
HelloI want to talk about my experience with John’s and coThey are really bad companyBasically they just stole my money and ignore meThey rented my apartment for a year and basically they charged me for a hole year they took the fees and the commissionBut the tenant canceled half wayAnd he left the apartmentI asked them to refund me the money but refusedThey said they will use it for the next tenant but due to some family problems I had to move to that apartmentThey ignored me and didn’t refund me the amountPlus they charged me another 900 for their week and useless servicesPlease please don’t work with themSimilar situation happened to my friend as wellThe person behind all this was Charlie and John’s and co over all
Amir · 16 May 2024
Agent replied · 23 October 2024
Hi Amir,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 1/5
TrustpilotTerrible experience with John’s and co
Hello I want to talk about my experience with John’s and co They are really bad company Basically they just stole my money and ignore me They rented my apartment for a year and basically they charged me for a hole year they took the fees and the commission But the tenant canceled half way And he left the apartment I asked them to refund me the money but refused They said they will use it for the next tenant but due to some family problems I had to move to that apartment They ignored me and didn’t refund me the amount Plus they charged me another 900 for their week and useless services Please please don’t work with them Similar situation happened to my friend as well The person behind all this was Charlie and John’s and co over all
Ali · 16 May 2024
Agent replied · 23 October 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotEven years after leaving my Johns & co…
Even years after leaving my Johns & co managed flat, they are so helpful and courteous with referencing for a new flat. Such a great company, shout out to Beverley as well!
Liina · 14 May 2024
Agent replied · 23 October 2024
Hi Liina,Your words mean a lot to us! At Johns&Co, we pride ourselves on being there for our clients not just during their tenancy, but long after. Whether it's assisting with referencing for a new flat or any other support needed, we're committed to providing exceptional service every step of the way. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotLuke Pitchen addressed our faulty sink…
Luke Pitchen addressed our faulty sink issue promptly and handled logistics well.
Praise · 15 June 2026
Agent replied · 24 June 2026
Hi Praise,
We're pleased to hear Luke handled your property issues promptly and efficiently. We'll be sure to share your appreciation with him.
★★★★★ 5/5
TrustpilotMany thanks to Leigh Hallet and Britney…
Many thanks to Leigh Hallet and Britney -Lea Ogbebor for their support and patience. Very professional and kind.Thank you :)
Mohamed · 28 November 2024
Agent replied · 23 December 2024
Hi Mohamed,Thank you for your kind words! We're delighted to hear that Leigh and Britney provided professional and patient support. Your feedback means a lot, and we’re so glad we could assist you!
★★★★★ 5/5
TrustpilotExcellent service
Sam & Victoria did a great job setting us up with our new place! Everything went dreamy from viewing to signing and everything in between.
Sindre · 10 September 2024
Agent replied · 23 October 2024
Hi Sindre,Thank you for your feedback! We’re delighted to hear that Sam and Victoria made the entire process of securing your new place so easy and enjoyable. We know how important it is to have everything run smoothly, from the initial viewing to the final signing, and we’re so glad they were able to meet your expectations at every step.We hope you love your new home, and if you need any further assistance, please don’t hesitate to contact us. We’re always here to help!
★★★★★ 1/5
Trustpilot‘The manager is too busy to call you’
I was called by the business development team, trying to get my property on with them. They couldn’t answer any questions about the market with similar properties to mine. I then said if they don’t know why isn’t the manager calling me for the guy to tell ‘the manager is too busy to call you’ his exact words, to which I questioned why they’re trying to get my business if they’re too busy. He then said the manager would call me in 5 minutes and he never did. I will advise all friends and family to stay away as a landlord they’re too busy unless they have your fee rolling in
Indi · 7 May 2024
Agent replied · 23 October 2024
Hi Indi,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotWe had a very positive experience with Bethel…
We had a very positive experience renting with Johns & Co. Special thanks to Bethel for their help and for making the move-in process smooth!
Devika · 6 September 2024
Agent replied · 23 October 2024
Hi Devika,Thank you for leaving this kind feedback. We are thrilled to hear you have enjoyed a positive tenancy experience with our team, in particular Bethel. Making the process as smooth as possible for our clients is our priority, and it is fantastic Bethel provided you with an exceptional service. If you need any further assistance, don't hesitate to reach out!
★★★★★ 5/5
TrustpilotThank you Claudiu!
Claudiu was really helpful when I was looking for new apartment. He is really kind and nice, also helped me to get a great deal for rent! Really appreciate his work!
Suri · 24 May 2024
Agent replied · 23 October 2024
Hi Suri,Thank you for sharing your positive experience with Claudiu. We're delighted to hear he was helpful, kind, and instrumental in securing a great rental deal for you.We appreciate your feedback and will pass along your kind words to Claudiu.
★★★★★ 5/5
TrustpilotI would like to highlight Yantong Lin
I would like to highlight Yantong Lin, my property manager, who has been extremely professional and helpful. She responds very quickly and deals with issues efficiently. I had some locksmith and maintenance issues in the apartment, and she arranged everything very fast and kept me updated throughout.
Karina · 21 May 2026
★★★★★ 5/5
TrustpilotQuick response
I had an issue with my mattress, so I raised a ticket and received a response in less than 12 hours. My issue was resolved quickly, and I was kept updated throughout the entire process. "Chay", the agent handling my case, assisted me every step of the way.
Jasmine · 13 May 2026
★★★★★ 5/5
TrustpilotFriendly service!
Friendly service!Amy Bridge and Nicholas were super friendly and helpful throughout the entire letting process. They were very accommodating about additional requests and our many questions. Would highly recommend the team!
Helen · 21 May 2024
Agent replied · 23 October 2024
Hi Helen,Thank you for your kind words! We're thrilled to hear that Amy and Nick provided you with friendly and helpful service throughout the letting process. Accommodating additional requests and addressing your questions is all part of our commitment to excellent customer service. We greatly appreciate your recommendation and look forward to assisting you further in the future.
★★★★★ 5/5
GoogleI would like to giving a big thanks to Johns&co for giving me the opportunity to have a nice view property to rent during my studying in UK. Especially big thanks to Cynfelyn, the property manager who helps me to manage everything from the beginning of the rent until the end of the agreement. I always got a hand when I have some problem, she always help me solve it (:.
Chayanin · 25 November 2017
Agent replied · 23 November 2024
Thank you Chayanin, it's always great to read feedback like this!
★★★★★ 5/5
TrustpilotI am really very happy with Jose…
I am really very happy with Jose Pereira's help in resolving this matter. He was proactive and understanding.Thank you Jose.
Shirish · 15 November 2024
Agent replied · 23 December 2024
Hi Shirish,Thank you for your feedback! We’re delighted Jose could proactively resolve your issue and make a positive impression.
★★★★★ 1/5
TrustpilotExtremely uncomfortable rental experience
I paid and signed the contract online on 10 June. But as of today, 26 July, I still haven't received the Tenancy Agreement. The experience of moving into the house was very frustrating and a disaster. It was agreed to add equipment verbally, but it didn't happen. So, I had to deal with it myself. 1.5 hours delayed getting the keys. I had to pay the moving company extra fees. The furniture was not moved as scheduled. I had to pay the moving company to handle it the next day, which added extra costs and time. I wrote to the company to complain but was ignored. This is the difficulty I have to face as a foreigner in this big city.
Mike · 27 July 2025
★★★★★ 5/5
TrustpilotAbove and beyond
Despite the legal process on my apartment taking an unusually long time, Elliott Ford went above and beyond to chase (and chase again!) the sellers, solicitors, and management companies to get the purchase over the line. I’m grateful for his help and glad to finally be in my wonderful new home.
Ben · 29 November 2024
★★★★★ 5/5
TrustpilotWe have been very happy with Matt and…
We have been very happy with Matt and his team, they have consistently been able to find tenants and in helping resolving issues when required.
Samuel · 28 August 2024
Agent replied · 23 October 2024
Hi Samuel,Thank you for taking the time to leave this review. We are pleased to hear our team have consistently impressed you with the management of your property. If you need any assistance in the future, do not hesitate to reach out.
★★★★★ 1/5
TrustpilotPLEASE AVOID - DISCRIMINATORY ORGANISATION
Horrible company. Will lie about lettings depending on whether they like the look of the potential tenant or not. Lied through their teeth to me repeatedly about whether a property was available. I had two other people enquire about it and suddenly the property was available again. I was never allowed to view anything because they claimed they didn't have the keys - but offered viewings to other people. Ignored every query, every email, every whatsapp I sent. Said they would call me back and never did. Disgusting that businesses are still operating this way in 2024.
Danni · 25 April 2024
Agent replied · 23 October 2024
Thank you for your feedback. We are sorry to learn that we fell short of your expectations. Upholding a fair and inclusive environment is a fundamental value for us, and any concerns about discrimination are taken very seriously. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotVery Helpful
My experience with Johns & Co was very positive thanks to Rahan and Victoria, they were so kind and helpful towards me.
Kuzey · 14 October 2024
Agent replied · 23 October 2024
Hi Kuzey,Thank you for your review. We're delighted to hear that Rahan and Victoria made your experience with Johns&Co so positive, and that they were kind and helpful throughout the process. We truly appreciate your feedback and look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotJOHNS&CO management services
It's been several years since I chose JOHNS&CO management services to manage my apartment and I found myself very well. In particular, I thank Candice and Martina for their work this year.
Paola · 23 April 2024
Agent replied · 23 October 2024
Hi Paola,We're deeply grateful for your ongoing support and for entrusting Johns&Co the care of your property over the years. Its fantastic to hear about your positive experience and that Candice and Martina have contributed to making your experience exceptional this year. Your appreciation means a lot to us, and we'll be sure to commend Candice and Martina for their outstanding work.
★★★★★ 5/5
TrustpilotAmazing service by Johns & Co Team
Amazing service by Johns & Co. Team for handling our rental for the past few years. Also, shoutout to Bethel Gamma, who has been very helpful and prompt in replying to our emails.
Cecilia · 31 March 2024
Agent replied · 23 October 2024
Hi Cecilia,Thank you for your kind words! We're thrilled to hear that you've had an amazing experience with Johns&Co and that Bethel has been particularly helpful in his responses. Your satisfaction as a tenant is our top priority, and we're grateful for the opportunity to serve you. If you need anything else, feel free to reach out anytime.
★★★★★ 5/5
TrustpilotRecently needed an issue resolved and…
Recently needed an issue resolved and Rachel Massey was amazingly helpful! She stayed late on a Friday and made sure it was handled. Can’t thank her enough!
Sumriddhi · 19 July 2024
Agent replied · 23 October 2024
Hi Sumriddhi,Thank you for taking the time to leave this review. It's great Rachel went the extra mile to ensure your issue was resolved, she will be pleased to hear her hard work has not gone unnoticed. If you need any further help, please don't hesitate to reach out.
★★★★★ 4/5
TrustpilotTenant Experience - Johns & Co.
Johns & Co. were a fine property management company to work with. However, as a tenant, I often found them disorganised and lacking in their attention to detail. Nonetheless, Bryony Bowyer did a great job as Johns & Co.’s agent. She was easy to work with, reasonable, and she managed to get things over the line such that I was able to get the entirety of my deposit back (which is rare in London). She’s a star!
Daniel · 12 June 2024
Agent replied · 23 October 2024
Thank you for your feedback. We're sorry to hear you were not fully satisfied with our service. We appreciate your patience and are committed to improving our services. We're delighted that Bryony provided such excellent support. We'll be sure to pass on your appreciation to her. Thank you for recognizing her efforts!
★★★★★ 5/5
TrustpilotMichael - Johns &co
Michael was very helpful, courteous (even when I was late !) and communicated very well at all stages of the search for a new apartment to rent. Thank you Michael!
Jude · 24 May 2024
Agent replied · 23 October 2024
Hi Jude,Thank you for your kind words! We're glad to hear that Michael's service was admirable and that he made you feel supported throughout all stages of your property search. Your feedback is greatly appreciated, and we wish you all the best in your new home.
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