Trusted Agent profile · Tower Hamlets
★★★★★
1,606 reviews across 4 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA, Tower Hamlets, E14 9PA
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Tower Hamlets, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,606 reviews on four platforms, including 223 Google reviews rated 4.5.
223
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
6
Reviews on Yell
This office
1,366
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. JOHNS&CO New Providence Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing experience
Cladiu has been absolutely amazing throughout this experience. He’s been very patient and understanding. Couldn’t ask for a better person to help me through finding the right apartment.
Hi Kam,Thank you for your wonderful feedback! We're thrilled to hear that Claudiu provided amazing service, demonstrating patience and understanding throughout your apartment search. We will be sure to pass your appreciation along to Claudiu.
4/5
TrustpilotFollow up expectation
I expect that the Johns & Co maintenance team could be more proactive in informing the follow up result to the tennent/owner who raised the queries.
5/5
TrustpilotThank you Johns & Co
I would like to say that I truly appreciate the excellent work done by Johns&Co. The staff and communication are outstanding.
Hi Wafaa, Thank you for this thoughtful and kind review. We truly appreciate your recognition of our team for their professionalism, effort and character. We'll be sure to share your comments with Silvia, Victoria and Ambrose, and hope you continue to enjoy your experience with.
5/5
TrustpilotShareen and Amy were very helpful
Shareen and Amy were very helpful! Super professional, knowledgable, always quick to respond and supportive of the whole process! It has been great to work with both.
Hi Arda,We are pleased to hear you enjoyed such a pleasant service from both Shareen and Amy, throughout the whole process. We will be sure to pass your feedback along to them.
5/5
TrustpilotThank you Priscilla …
I requested information from Priscilla and she did her best to get the requirement on short time. She is very good. Thank you Priscilla and thank you all.
Thank you for this review. We are pleased to hear Priscilla has impressed you with her dedication to ensuring your needs are met, in spite of any time constraints. We will be sure to pass your feedback along to her.
5/5
TrustpilotFantastic from Amber
Amber from Johns & Co was lovely and very helpful from the very first contact. She let me know the process even before we started. I had an idea of the stages involved and was well informed of new developments right until I moved into the new apartment. It has been good so far with the Johns & Co team through the referencing and every other thing.
Hi Eric,We're pleased to hear Amber has been proactive throughout every stage of your move - even prior to the process start! It's fantastic she has maintained consistent communication, keeping you updated and contributing to a smooth move in. We wish you all the best in your new home. If you need any further assistance, please don't hesitate to get in touch!
5/5
TrustpilotJames and Richard were very helpful and…
James and Richard were very helpful and professional throughout the whole process. We have done sales and lettings with them.
Hi Alexey,Thank you for your review! We’re delighted to hear that James and Richard were helpful and professional throughout the sales and lettings process. We aim to provide top-tier service, and your feedback affirms this commitment.
5/5
TrustpilotBeverley Hutchinson‑Woodroffe -Highly recommend
Thank you Beverley for facilitating our sofa to be cleaned. The communication between us, the landlady (through you) and the cleaning company was painless and well organised. The sofa looks great.
Hi Angela,Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Beverley was able to facilitate the cleaning of your sofa, and we're pleased the result was a success!
5/5
TrustpilotStaff Bethel is very professional &…
Staff Bethel is very professional & helpful! Also, Bethel is very patient to help us! Thank you so much!
Hi Annie,We’re happy to hear about your positive experience with Bethel. Patience and professionalism are key values for us, and it’s wonderful that Bethel’s assistance made a difference for you. Thank you for your kind words!
4/5
TrustpilotNew apartment
Had a great handover experience with Johns and Co - London city island Bilal and Alexandra were both extremely professional and helpful ensuring a smooth handover to my new apartment.
Hi Steve,Thank you for your kind words regarding your handover experience. We're delighted to hear that Bilal and Alexandra provided you with professional and helpful service. We'll be sure to pass on your appreciation to them. We wish you all the best in your new home!
5/5
TrustpilotI would highly recommend John&Co and…
I would highly recommend John&Co and especially Candice and Harry for their availability and professionalism.Throughout the rental process (viewing and referencing) they took the time to answer all our questions.
Thank you for your recommendation! We're delighted that you had a positive experience with John&Co, especially with Candice and Harry. We wish you all the best in your new home.
5/5
TrustpilotClaudiu was exceptional
Claudiu was exceptional. This is the best experience I've had with an estate agents due to him. Extremely professional, moves quickly and an all round great person.
Hi Mustafa,Thank you for your glowing feedback! We're delighted to hear that Claudiu provided you with an exceptional experience. His professionalism and efficiency truly shine through. We appreciate your recognition and look forward to serving you again in the future.
5/5
TrustpilotGood experience
I worked with Sam & Victoria . They are very professional and experienced agents.I am very pleased working with them.
We’re so glad to hear that Sam and Victoria provided you with such professional service. Thank you for choosing to work with us, and we’re pleased you had a positive experience!
5/5
GoogleTawnie has been more than helpful with our end of tenancy process. Always provides quick responses and is flexible to meet our needs. The checkout process went very smoothly, Tawnie provided all the details to us in a direct and clear manner. Best service we have had so far!
Hi Robyn Thank for the positive review and feedback! All the best, Johns&Co Team
5/5
TrustpilotGreat, Stress free experience
I had great experience right from the start with the viewing and all the formalities for the offer to be made. Amber Wong help us through this process and it was seamless and stress free. Post the offer being accepted, Marwa Fakih help us set up the tenancy and all our questions were promptly answered and all the information was provided without any ambiguity. My move to my new property has been stress free, thanks to both.
Hi Vineet,Thank you for taking the time to leave us this kind review, and for placing your trust in us. We're pleased to hear your experience with Johns&Co was excellent from start to finish and that Marwa and Amber were able to support you. We wish you all the best in your new home.
5/5
TrustpilotNice
We have been using this company since last year. The letting of our property was smooth, and our senior property manager Thomas Chan has always replied in a timely manner, and tried his best to help with the best solutions.
5/5
TrustpilotViewing & process of documentation very
I am currently in the process of renting an apartment with Johns & Co. Martina and Candice were incredibly helpful throughout the process. Arranging viewings was smooth and fast. The process of handling documents after making an offer was also handled efficiently.I will move in soon, so I currently can’t rate the experience during the lease term.
5/5
TrustpilotSherine was amazing
Sherine was amazing! She made everything very simple and straightforward, and always answered any concerns I had before moving in.
Hi Ahmad,Thank you for your kind words! We’re so glad Shareen was able to make the process simple and straightforward for you. We’re always here to answer any concerns and make the experience as easy as possible.
5/5
TrustpilotMatthew and his team are extremely…
Matthew and his team are extremely helpful and we got the rentals done in time and on target prices. Thank you.
Thank you so much for your kind words! We’re thrilled to hear that our team ensured everything was completed in a timely fashion and were able to ensure all parties were aligned on budget. We’re glad we could meet your expectations and we hope to have the opportunity to service you again.
5/5
TrustpilotShareen service is very considerate
Shareen service is very considerate, she explained many details of our problems very clearly, and she is very patient. If my friend needs service, I think I will recommend Shareen without hesitation
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Shareen.
5/5
Trustpilotan excellent management company!
I have been very satisfied with the service from John&Co since I entrusted them with managing my property. They have even set up a dedicated WeChat service group, specifically for Chinese landlords. I would especially like to thank my current property manager, Mr. Sam, for his professionalism and promptness in resolving issues between me and my tenants, as well as for maintaining the property in excellent condition.
Hi Ming,Thank you so much for your kind feedback! We are delighted to hear that you’ve had a positive experience with Johns&Co, and that our WeChat service group has been helpful in keeping communication seamless. Sam takes great pride in providing professional and timely service, and we’re thrilled to know you’ve appreciated his efforts in maintaining your property. We truly value your trust and look forward to continuing to serve you!
5/5
TrustpilotLara Robson was fantastic in dealing…
Lara Robson was fantastic in dealing with checkout and ensure smooth completion of the transaction. Also did a good job of handling dilapidation claim.
Hi Mac,Thank you for your feedback! We're delighted to hear that Lara provided excellent service during your checkout and handled the dilapidation claim efficiently. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, please don't hesitate to reach out.
5/5
TrustpilotMy property manager Bryony was great…
My property manager Bryony was great and I received my deposit very quickly she was very helpful and efficent through out the whole process.
Hi Ali,We are pleased to hear Bryony was successful in securing your deposit, and that she handled the whole move out process efficiently and promptly. We wish you all the best on your property journey, please don't hesitate to reach out to us in the future.
5/5
TrustpilotBryony excellent throughout
Bryony has been excellent. From day 1 of moving in her communication has been superb resolving issues when needed and flagging anything required from myself
We are pleased to hear Bryony has been outstanding in her service, providing you with transparent communication and diligently ensuring you are kept aware of all parts of the process. We will be sure to pass your feedback along to her.
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Tell us what you need and we'll put you in touch. JOHNS&CO New Providence Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
