Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCareful leadership and navigation of a…
Careful leadership and navigation of a very tricky sale. Elliott was a superb mediator between a difficult housing association and the parties involved. He succeeded where the housing association had failed, liasing expertly through to a completion that we thought would never have been achieved!
YVETTE · 13 November 2024
Agent replied · 26 December 2024
Hi Yvette,Thank you for recognizing Elliott's dedication! Navigating complex situations is his expertise, and we’re glad he could mediate to a successful outcome. We’ll pass on your wonderful words to him.
★★★★★ 5/5
TrustpilotGreat service and super professional!
I had a fantastic experience working with Guerschom and Candice at JOHNS&CO. Guerschom is an exceptional real estate agent who helped me find an amazing property in London that perfectly matched my needs. His expertise and dedication made the process smooth and enjoyable. Candice was equally incredible, providing seamless support with all the paperwork and ensuring everything was handled efficiently. The team’s professionalism and commitment to their clients truly stand out. Highly recommend their services!
Pietro · 11 December 2024
★★★★★ 5/5
TrustpilotGood moving in process
I only just moved in, but Priscilla Ogefere has been really helpful in setting me up on fixflo and even reporting issues herself before I moved in. Also, I kept receiving mail and packages for the previous tenant and this matter was solved swiftly and professionally by Priscilla.
Lisa · 25 September 2024
Agent replied · 26 December 2024
Hi Lisa,Thank you for sharing your experience! We're delighted to hear that Priscilla has been such a great help throughout your move-in process. It’s great to hear she has addressed issues proactively, and equipped you with all the necessary tools to make the process as smooth as possible. If you need any further assistance, don’t hesitate to get in touch!
★★★★★ 5/5
TrustpilotExcellent Service from Victoria
Victoria has been incredibly helpful in assisting us with our recent house rental. She patiently answered all our questions and guided us through every step of the process. Her support and professionalism made the entire experience smooth and stress-free. We are very grateful for her help and highly recommend her services.
凌畅 · 5 August 2024
Agent replied · 26 December 2024
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and stress-free. It was a pleasure assisting you with your house rental, and we're glad Victoria could help answer your questions and guide you through the process. Your recommendation means a lot to, and we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotThank you, Ebru Chow!
Ebru Chow has been super useful in helping me to resolve an issue with my flat. She’s tenacious, reliable and very empathetic. I really appreciate all her help and wish every agent was like her!Very happy to have her as our property manager, she’s great!
Pavel · 4 November 2024
Agent replied · 26 December 2024
Hi Pavel,Thank you your kind words! We’re thrilled to hear that Ebru has been such a reliable, tenacious, and empathetic support in managing the maintenance of your property. It’s wonderful to see her efforts and dedication recognised. We’ll be sure to share your feedback with her. Thank you for choosing Johns&Co, and we’re always here to assist.
★★★★★ 5/5
TrustpilotJohns&Co made the process incredibly…
Johns&Co made the process incredibly easy, was brilliant to work with, and supported us through and through our move. Especially Amber has been a star, she has been extremely helpful, and communicative and always delivered on her promises. I would definitely recommend them for anyone looking to find a place to rent.
Himo · 12 July 2024
Agent replied · 26 December 2024
Hi Himo,It is fantastic to hear Amber has thoroughly impressed you with her diligence and transparency. Thank you for your recommendation, we look forward to assisting you in the future.
★★★★★ 5/5
TrustpilotJose Pereira is such a great property…
Jose Pereira is such a great property manager. He is very warm hearted and always willing to help. He solved the problem within 1 week after taking over our property, while the previous property manager didn’t solve for months. Really appreciate it. Thanks Jose.
Consumer · 11 November 2024
Agent replied · 26 December 2024
Thank you for sharing your experience with Jose. We’re thrilled to hear he has been proactive and prompt to support you in resolving your property issues. If you need any assistance, please get in touch - we are always here to support you!
★★★★★ 5/5
TrustpilotAmber and Daniela have been great
Amber and Daniela have been great! Very seamless process and much appreciated their effort through the entire process
Waell · 1 October 2026
Agent replied · 10 October 2026
Thank you for leaving this review. We appreciate your recommendation.
★★★★★ 5/5
TrustpilotRecommending Skye and Summer-Daisy
We worked with Summer-Daisy and Skye who were both so lovely to work with, super helpful and really efficient!!
Saskia · 4 June 2026
★★★★★ 5/5
TrustpilotGreat experience
Fatima and Miyah were very helpful in getting the move in sorted and the process was smooth.
Matt · 18 June 2026
★★★★★ 5/5
TrustpilotAnthony is really professional and…
Anthony is really professional and exceptional today in arranging my apartment viewings, which all suited my budget and needs. Besides, he was also very knowledgeable on property market intelligence and gave good advice to assist progress my potential purchase. Thanks and he is really amazing and trustable.
Moein · 5 September 2024
Agent replied · 26 December 2024
Hi Moein,Thank you for leaving this review. Market knowledge and insightful advice are key to helping our clients make informed decisions, and it's great to know that he made a positive impact on your experience. We truly appreciate your trust in Anthony, and we’ll be sure to pass along your kind words.
★★★★★ 5/5
TrustpilotHighly professional with excellent customer service
I received an extremely supportive and professional service from the entire team at Johns and Co. Wapping branch but especially Dylan and Candice. From the very beginning Dylan was extremely professional, punctual to our initial viewing, very polite, considerate and building a strong rapport. The team consistently tried their utmost throughout the whole letting process to ensure both the landlord and I as the tenant, achieved the best outcome for both parties.
Stephen · 20 December 2024
★★★★★ 5/5
TrustpilotI have recently switched to JOHNS&CO!
I have recently switched to JOHNS&CO for lettings and management of my property in the UK. I learned about this company through Ms. Edith Kwok, Managing Partner of JOHNS&CO. Edith was a very helpful and experienced person in the field. She offered me great assistance and advice in purchasing the new flat and subsequent setup process for rental. Soon after I handed over my property to JOHNS&CO, the letting team worked very hard to find appropriate tenants for me. Ms. Saffron Scanlon is a effective Lettings Negotiator. She knew the market trends and understood my expectations well. In a few weeks, she successfully found appropriate tenants we wanted. Meanwhile, Ms. Candice Chan, Lettings Administrators, started the paper work, credential checking, and all necessary background work quickly. She took the time to explain the letting procedure and paper work needed. I am happy that my property is managed by reliable and professional staff in JOHNS&CO.
Kenny · 16 August 2024
★★★★★ 5/5
TrustpilotGreat Service!
I recently had the pleasure of working with Johns & Co, and I have to say, they made the entire renting process smooth and stress-free. From the get-go, their team was friendly, professional, and genuinely helpful.The agents I worked with, Vanessa and Marwa, really went above and beyond to make sure I found the perfect place. They were always available to answer my questions, and they made sure I understood everything about the lease and the property.What really stood out to me was how transparent and honest they were. There were no hidden fees or surprises, just straightforward communication, which I really appreciated. The property itself was exactly as advertised, and moving in was a breeze.Overall, I’d definitely recommend Johns & Co to anyone looking for a hassle-free renting experience. They made finding a new home a lot less daunting, and I couldn’t be happier with the service I received.
Ronnie · 15 August 2024
★★★★★ 5/5
TrustpilotIsabel and Marwa are a great asset to…
Isabel and Marwa are a great asset to this company their passion and care not only for the landlord but incoming Tenant is so professional .I have worked with Isabel and Marwa for a while now and as a multi property landlord I would call them the A team .I look forward to continue this great working relationship for many years to come. Thanks to you both for an excellent job business is all about people and having had bad experiences in the past its good to see some care and passion
Tino · 10 August 2024
★★★★★ 5/5
TrustpilotHad an issue with the apartment and…
Had an issue with the apartment and Paris was great at organising someone to come out ASAP. Highly recommend! Thank you!!!
Gabe · 13 May 2026
★★★★★ 5/5
TrustpilotRenting experience with Claudiu's help
Here I want to say thank you to Claudiu. Claudiu is a highly professional and friendly real estate agent. Not only is he very knowledgeable about market trends, but he is also able to accurately understand my needs and recommend several suitable properties. The entire rental process was very smooth, and he always responded promptly to my questions, providing detailed answers and offering many useful suggestions. What I appreciated most was his honesty and transparency, never trying to exaggerate the advantages of a property or hide any issues. I am very grateful for Claudiu's assistance and highly recommend his services to anyone in need of a rental property.
Yifei · 5 August 2024
★★★★★ 5/5
TrustpilotVanessa was amazing
Vanessa was amazing, odete too! Such a stressful move was made easier with good communication, advice about the area and just being at the end of the phone. I love my new place and can’t thank you both enough for all your support!!!!
M.S · 24 October 2024
Agent replied · 26 December 2024
Vanessa and Odete are grateful for your review! We’re thrilled they could ease your transition and help you settle in. Enjoy your new place, and please reach out anytime!
★★★★★ 5/5
TrustpilotAppreciate Katie's help
As a buy-to-let landlord who lives in Asia I am in generally very happy with Johns@Co's service, and want to pariticularly thank Katie O'Donovan's instant and warm hearted help with my forms submition. The answers were in time, and professional. Really appreciate it.
King · 24 October 2024
Agent replied · 26 December 2024
Katie is grateful for your kind words and is always here to help. We understand the difficulties of being an overseas landlord and are happy we were able to make things easier for you! Please let us know if we can of any assistance in the future.
★★★★★ 5/5
TrustpilotThank you so much Elliott !!!
Elliott has been an excellent estate agent for buying our house. Inspite of few fallouts on the offer he was determined and ensured we found the place as per our requirement. He was fully engaged and provided updates until completion. His knowledge and expertise made the process smooth and easy to understand for us. It was very comforting to know exactly what we were signing for and the details. Elliott s expertise and attention to detail were evident throughout the process. We appreciate all your hard work and guidance in achieving a successful purchase. A true asset for John & Co.
Nita · 30 July 2024
★★★★★ 5/5
TrustpilotQuite pleased
Gytis was very prompt in answering my many questions over the weeks of finalizing my lease agreement. He helped me navigate the process and kept me informed. Candice emailed and explained the necessary documents, as I was negotiating the lease process from afar.
E · 19 October 2024
Agent replied · 26 December 2024
We appreciate your kind review! It's great to hear that our team were able to share their professional expertise and successfully guide you through your lease agreement. We always strive to ensure our clients receive an efficient and supportive service no matter the distance, and we're thrilled you received this. Thank you for choosing Johns & Co!
★★★★★ 5/5
TrustpilotChay Chui at Johns & Co has been…
Chay Chui at Johns & Co has been outstanding throughout our tenancy. During a particularly difficult and uncertain period, she has been consistently professional, warm, and genuinely thoughtful in every interaction.
Nihat · 17 June 2026
Agent replied · 24 June 2026
Hi Nihat,
We're sorry to hear that it's been a stressful time for you, but that Chay's support has made a difference far beyond just assisting with your maintenance issues. Thank you for leaving this thoughtful review, we'll be sure to share your kind words with her.
★★★★★ 5/5
Trustpilotresponsive and attentive
Param is very responsive to my requests and deals with them in a prompt and kind manner. He also keeps me informed of any necessary changes or requests regarding my property. I have had a very good experience so far.
Marcela · 18 November 2024
Agent replied · 26 December 2024
Hi Marcela,Thank you for sharing your experience! We’re pleased to hear that Param’s responsiveness and dedication made such a positive impact. Your satisfaction means everything to us.
★★★★★ 5/5
TrustpilotAmber was a great agent
Amber was a great agent. She took her time to show us the property, kept us updated on competing offers, connected me with the previous tenant to purchase furniture, and even assisted to inform on any defects existing. I would recommend trusting her during the house search process.
Mirriam · 8 July 2024
Agent replied · 26 December 2024
Hi Mirriam,Thank you for your kind words. It's great to hear you would highly recommend Amber and she will be pleased to hear she was able to effectively support you with your let. We wish you the best in your new home.
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