JOHNS&CO City and Wapping reviews

★★★★★ 5/5

Trustpilot

Sending a huge thank you to Shareen

Sending a huge thank you to Shareen! She was absolutely fantastic from the very first viewing right through to settling into my new home. She had several suitable properties ready for me to view and made the whole process feel so smooth and stress-free. Her support, professionalism, and kindness throughout really made a difference. I couldn’t recommend her enough!

Ruslana · 12 September 2026

★★★★★ 5/5

Trustpilot

Denisa Popescu is one of the few staffs…

Denisa Popescu is one of the few staffs in Johns &Co really really impressed me, she's so responsible for everything related to the management of flats. Always response at the first time, and discuss things thoroughly with me, very honestly, never try to mess me around like some other staff. highly trustworthy! I feel so privileged to have a manager like her to look after my flats! well done.

Lingfei · 15 May 2026

★★★★★ 5/5

Trustpilot

Had a great experience buying with…

Had a great experience buying with John’s & Co. as a first time buyer I was nervous, but Malek was kind, patient, trustworthy and incredibly supportive from day one. She really took the time to walk me through the whole process and was readily available to speak as and when I needed it.

Arshi · 8 May 2026

★★★★★ 5/5

Trustpilot

Brice was great

Brice was taking care of the apartment i rented and she was very efficient, professional and kind. I would email her with an issue and she would respond within 2 days, discussing a solution. She would follow up until the problem got solved, and I knew I could count on her. I consider myself lucky having her take care of the apartment I was renting!

Marie-Gabrielle · 21 September 2026

★★★★★ 5/5

Trustpilot

Smooth Process

We recently rented a property through Johns&Co and had a great experience throughout the process. Celia and Britney were both incredibly helpful, professional, and responsive from the very beginning. They made everything straightforward and kept us informed every step of the way, making what can often be a stressful process feel smooth and easy. We’re very grateful for their support and would highly recommend Johns&Co to anyone looking to rent a property.

Customer · 4 June 2026

★★★★★ 5/5

Trustpilot

Luke has been extraordinarily helpful…

Luke Pitchen has been extraordinarily helpful in getting everything set up in my new place, and Bethel Gamma was wonderful with securing the property and walking me through the whole application. Would strongly recommend using Johns&Co.

Matthew · 16 June 2026

★★★★★ 5/5

Trustpilot

As a tenant

As a tenant, finding an estate agency that is genuinely supportive and proactive can be rare, but Johns and co /Luke Thomas has exceeded all expectations. Luke Thomas made the entire process, from move-in to ongoing tenancy management, smooth, stress-free, and straightforward. Always professional, approachable, and quick to resolve issues. Outstanding service!"

AG · 21 September 2026

★★★★★ 5/5

Trustpilot

Excellent staffs in John&Co

Param Virdee is an excellent staffs in John&Co. Param works very efficiently and effectively to solve the problems that relieves our burden and worry very much as we are the overseas landlord. Param also has very good communication skills and acts as a comfortable connection between us and the tenants.

CK · 18 September 2026

★★★★★ 5/5

Trustpilot

I had a great experience working with…

I had a great experience working with Bethel while looking for a rental apartment in Royal Docks, London. Bethel was professional, friendly, and extremely helpful throughout the whole process. He listened carefully to what I was looking for, provided useful advice, and made the search much easier and less stressful.

Vadim · 16 September 2026

★★★★★ 5/5

Trustpilot

Excellent Compliance Support and Efficient Service

The compliance team at John & Co provided excellent follow-up and handled the landlord's address request efficiently. Special thanks to Wai Yan, Senior Compliance Administrator, for the professionalism, efficiency, and friendly service throughout the process. The prompt responses and helpful attitude made everything smooth and straightforward. Highly appreciated.

Wong · 21 September 2026

★★★★★ 5/5

Trustpilot

Thank you for Mr. Thomas Chan

Mr. Thomas Chan is very helpful and responds to our questions and get them solved very quickly.

Pc · 11 September 2026

★★★★★ 5/5

Trustpilot

Responsive and professional

Nigel was very helpful throughout out rental property search and while we couldn't find the right place with him, he offered good insights and was very responsive throughout the process!

Fadi · 26 May 2026

★★★★★ 5/5

Trustpilot

Shareen was fantastic

Shareen was fantastic, really helpful throughout process and found me a great apartment asap.

David · 11 September 2026

★★★★★ 5/5

Trustpilot

Great management - Chay

Our rental has recently moved to the management of J&C with Chay as our point of contact. The change has been drastic, we have so much more communication. If there is an issue, we get a response within the day and it is resolved quickly. Chay has been really helpful and we feel stress-free renting our current home.

Nikita · 17 June 2026

★★★★★ 5/5

Trustpilot

I had a great experience with JOHNS&CO

I had a great experience with JOHNS&CO. Everything went smoothly from start to finish, and the process was very organized. I was always given clear options and felt well supported throughout.

Ali · 7 May 2026

★★★★★ 5/5

Trustpilot

Thank you Bryony!!

I have been speaking with Bryony since I moved in in April this year. She has been so helpful and I just wanted to commend her and say how much of an asset she is to the business. She is professional, personable and it’s always willing to help find a quick solution to any issues. It’s nice to know that if I ever need help, she is a reliable go to, or will direct me to whoever I need to speak to. Thank you Bryony!

Ashleigh · 15 November 2024

★★★★★ 5/5

Trustpilot

5 stars for great property management

Giving 5 stars for great property management service from Chay Chui. She is always responsive, reliable, thorough and professional. Over the number of years we've worked with J&C, Chay has been the best at dealing with our property queries/issues which is a very stark contrast to previous staff in the role. Thanks for always doing a great job.

Michelle · 21 May 2026

★★★★★ 4/5

Trustpilot

Jose Pereira has been amazing!

Jose Pereira has been a life saver so far. We’ve had many property managers before him who spent months trying to resolve the many issues in the apartment. Jose’s dedication and hard work fixed them in a few weeks. There’s still some lingering issues which Jose is supporting on. He’s very understanding and provides the best support. Would’ve given 5 stars if it were for Jose only, cause he’s been truly amazing - but removing 1 star because of the many horrible and unprofessional property managers we’ve had before him.

Claudia · 12 November 2024

★★★★★ 5/5

Trustpilot

Sardar Berzo has been a breath of fresh…

Sardar Berzo has been a breath of fresh air as the manager of one of my apartments in London. After 13 years of working with various agents, he’s the first person I’ve genuinely been happy with! Sardar is amazing at his job, he truly understands the needs of a landlord and provides a personalized, attentive service that goes above and beyond. His professionalism and dedication are unmatched, and I finally feel at ease knowing my property is in such capable hands. I highly recommend Sardar to any property owner looking for a reliable, personable, and skilled agent. Thank you, Sardar!

Nadeem · 8 November 2024

★★★★★ 5/5

Trustpilot

Great Experience with a Friendly and Efficient Team

I recently worked with Rahan, Victoria, and Amy at Johns&Co, and I can’t thank them enough for helping me find my new home! From start to finish, the process was smooth, and they made everything so easy.Communication was always quick and clear, they were always there to answer my questions and guide me through each step. It was honestly such a relief to have such an efficient and friendly team on my side. They went out of their way to make sure everything went well, and it made a huge difference.Thank you, Rahan, Victoria, and Amy, for making this experience a positive one! Highly recommend Johns&Co to anyone looking for a place.

Jackey · 5 November 2024

★★★★★ 5/5

Trustpilot

Very professional service on new flat

I just moved to a new flat in the same building and was a bit nervous about having Johns and Co. as an intermediary as I have had very mixed experiences in the past. However, from day 1, our property manager, Bryony B. has been a super star and been looking after us and trying to make our move as smooth as possible. There have been various items that we have encountered that need support with, and therefore multiple emails, and Bryony has been very professional and quite efficient - something you don’t seem too much these days.

José · 3 November 2024

★★★★★ 5/5

Trustpilot

Very good experience

I had a really positive experience working with Silvia. She was professional, friendly. She was always responsive, patient with my questions, and kept me updated at every stage, which made everything feel much smoother and less stressful. She was also very thoughtful and take our feeling seriously, she even considered a better bed position for my roommate.

容昊 · 10 September 2026

★★★★★ 5/5

Trustpilot

An agency that genuinely cares about tenants and their needs.

I’ve been hunting for a flat for a long time with some very specific criteria in mind due to family planning etc. Many other agents were just trying to sell me on their current flats without much consideration for my specific needs. Sebastian from Johns & Co has been one of the very few agents in London I’ve met who did not try to opportunistically close me, but who really took the time to understand my needs and who then proactively reached out when a suitable flat landed on the market at my desired budget. Once I’ve made my decision we had to move fast given the end of my current lease, and Leigh from the team immediately jumped in guiding me through the entire process and was super responsive, clarifying any concerns that came up on my end. This was one of the smoothest and most honest interactions I’ve had with a real estate agency in London to date, who seems to genuinely care not just about the landlords they represent but also tenants.

Cedrik · 18 October 2024

★★★★★ 5/5

Trustpilot

Charlie

Charlie, Victoria and Shareen did a great job. Charlie quickly found new tenants for my apartment and he was very helpful in guiding me through the various stages of the rental process. It is clear that there is a well integrated and professional set up at Johns and Co and that Charlie was well supported by Victoria and Shareen. As a result of the high level of service demonstrated, I have great confidence that the property will be well managed during the rental period

Andrew · 10 October 2024