Trusted Agent profile · Tower Hamlets
★★★★★
1,042 reviews across 3 platforms
G03 Cordage House, 15 Cobblestone Square, London, E1W 3AS, Tower Hamlets, E1W 3AS
JOHNS&CO's office in Tower Hamlets, at G03 Cordage House, is rated 4.8 out of 5 across 1,042 reviews on three platforms, including 71 Google reviews rated 4.1.
71
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
970
Reviews on Trustpilot
Business-wide
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotPlumbing issue resolved well
Paris was very professional and did a nice job adjudicating a plumbing issue we had with our kitchen washer. The washer was failing to properly drain water during washing cycles. After talking through the issue with Paris, a contracted plumber arrived with reasonable speed and fixed the issue quickly.
5/5
TrustpilotA big thanks to Ellesse
I cannot recommend Ellesse Kitenge enough. From the first viewing to the final reference checks, she went above and beyond to make sure everything went smoothly. She was always responsive, transparent and genuinely cared about finding the right fit for me, not just processing an application.
5/5
TrustpilotProfessional and efficient
Silvia was really helpful in helping me find and. quickly securing my new flat.
Hi Paddy, We're pleased to hear Silvia was fast in helping you secure your property. We hope you settle in well to the new place!
5/5
TrustpilotExceptional Service, Amber Went Above and Beyond
We recently moved to a new apartment and agent in change of our move Amber wong has been amazing throughout our move! She facilitated talks with the previous tenant so we could buy furniture, gave us invaluable advice during negotiations, and even responded to our queries on weekends during the move. Her dedication and support made the whole process so much smoother. We highly recommend Amber for anyone looking for outstanding service!
Hi Samuel,Thank you for your kind words! We're thrilled to hear that Amber was able to assist you so thoroughly during your move. It's always our goal to provide exceptional service, and it’s great to know that Amber's dedication and support helped make your transition smoother. We truly appreciate your recommendation!
5/5
TrustpilotExcellent service from JOHNS&CO
Great experience with JOHNS&CO. Malaika Kamure was professional, responsive, and made the process much smoother than expected. Communication was clear throughout, and we’re very happy with the service. Would recommend.
5/5
TrustpilotThank you Amber, Leigh & the Johns&Co team!
We had a really great experience from the team at Johns&Co when planning an overseas move to the U.K.. Amber and Leigh were super communicative from the get go and helped with every step of the process, taking the stress out of the move. Both Amber and Leigh helped greatly with the admin and negotiation process leading to the signing for our apartment in just a couple of weeks. Thank you both!
Hi Ultan,Thank you so much for sharing your experience! We’re thrilled that Amber and Leigh could be there to support you throughout your relocation to the U.K. An international move can feel overwhelming, and it’s wonderful to know they helped ease the process through clear communication and guidance at every step. Thank you once again for placing your trust in us and please feel free to reach out if there’s anything else we can assist you with!
5/5
TrustpilotBrice was an amazing property manager
Brice was an amazing property manager, always kind, attentive, and incredibly helpful. A huge thank you to Brice and the entire Johns & Co team for all their support throughout the process. I’m really happy we had the chance to work together. Thank you again, Brice! 😊
5/5
TrustpilotExcellent support from Yantong Lin
Yantong Lin has been very helpful and responsive throughout the whole process. She followed up with the finance department promptly and kept me updated clearly, which made the process much easier and less stressful. I really appreciate her support, professionalism, and kind communication. Thank you very much, Yantong!
5/5
TrustpilotEbru Chow has been a lifesaver…
Ebru Chow has been an absolute lifesaver! I came to her with a tough issue, and she immediately made me feel heard and supported. She gave clear, practical advice that helped me tackle things step by step, and I felt so much more confident and prepared because of her. I honestly don’t know what I would have done without her guidance. Highly recommend Ebru to anyone needing genuine, expert help!
Hi Josh,Thank you for sharing your positive experience! Ebru’s empathetic and reliable approach makes such a difference, and we’re delighted she was able to support you so effectively. We’ll pass on your kind words to her.
5/5
TrustpilotAde’s outstanding support during our move-in
Adekunle was assigned to our flat to help us move in smoothly. We had some repairs to be done but he promptly took full ownership of those issues and was very responsive in addressing and resolving them. He also followed up diligently with the contractors and us to ensure timely completion of works.Additionally, Ade helped discuss few critical matters with the landlord, demonstrating the trust landlords place in him. His efforts made the entire process very smooth.
Hi Deepthi,Thank you for taking the time to leave this feedback. We are pleased to hear Ade provided effective support to you while moving in, and successfully managed the relationship between the landlord and yourself. Thank you for recognising his efforts, we will be sure to pass your appreciation along to him.
5/5
TrustpilotI spoke to Rachel Massey on the phone
I spoke to Rachel Massey on the phone. Though there were some delays that had nothing to do with her, she went out of her way to ensure all was to my liking. Honestly one of the best experiences I’ve had with a land letting agency and it all has to do with her. Rachel, when you see this, know you’re appreciated!
5/5
TrustpilotI had a great experience with JOHNS&CO…
I had a great experience with JOHNS&CO throughout the entire letting process. Candice and Nicholas were both extremely professional, responsive, and helpful at every stage. They made what can often be a stressful process feel smooth and well-managed, always keeping us informed and addressing any questions promptly.
5/5
TrustpilotFast and great renting experience.
Britney was our agent in securing the flat. She is amazing, respond fast and take care of all sorts of questions we have. The offer process is clear and fast, we are really happy that we secured the flat. I have been in touched with over 20 agents within July and can say that Johns&Co is the best. Leigh also helped sending through the files and speed up the agreement process. Thank you both!
Thank you so much for your kind words! We’re delighted to hear that Britney’s fast responses and attention to your questions helped you secure your flat with ease. We understand how important clear and efficient communication is, and it’s wonderful to know Britney delivered that for you. We’re also glad Leigh was able to assist in speeding up the agreement process. Should you need anything further, we’re here to help!
4/5
TrustpilotYuxin has been very efficient and…
Yuxin has been very efficient and responsive, easing the stress which often comes with end-of-tenency arrangements. He is the best property manager I have worked with during my stay.
5/5
TrustpilotThank you Britney, Leigh & the Johns&Co team!
Thanks for the excellent services from Britney and Leigh. They are very responsive, helpful, and professional. Me and my wife were abroad when deciding to rent a place in London. Britney was helping me a lot by answering a lot of our queries and arranging a viewing with my friends. Leigh also did a great job in handling our renting process. Overall, we are very satisfied with the whole process.
Hi Jack,Britney and Leigh appreciate your feedback! It’s our pleasure to support you even from afar, and we’re thrilled you’re happy with the experience. If you need any further assistance, please don't hesitate to get in touch.
5/5
TrustpilotI have been using Johns & co for a…
I have been using Johns & co for a number of years and their service is exceptional. What makes it top class is Priscilla Ogefere, whom is attentive, on the ball and gets things done. As I am an overseas landlord, its key to have someone like this look after your property and makes my life much easier. Thank you Priscilla for all you do and continue to do. 5 stars.
Hi Rakesh,Thank you so much for your continued trust and support of Johns&Co over the years! It’s wonderful to hear that Priscilla has made such a positive impact on your experience as an overseas landlord. We know how important it is to have someone attentive and proactive looking after your property, and we’re proud to hear that Priscilla has made things easier for you. We truly appreciate your five-star rating and look forward to continuing to provide you with top-class service. If there’s anything more we can assist with, we’re just a phone call away!
5/5
TrustpilotGreat experience
We had an exceptional experience with Bryony at the beginning of our tenancy! There were a few issues that needed attention in our flat and she made her best to assist us in booking the engineer to get those fixed. Any questions or requests we had were addressed promptly. It’s rare to find such dedicated and reliable property management. Thank you again, Bryony, for your incredible support!
Hi Vinicius,Thank you for taking the time to highlight Bryony's dedication and reliability! We're so pleased that her prompt attention to your needs and her proactive approach to arranging maintenance made a positive impact on your experience. Thank you again for your kind words, and please don’t hesitate to reach out if there’s anything else we can assist with!
5/5
TrustpilotI had a very positive experience…
I had a very positive experience renting through Johns & Co. Throughout the process, Miyah Reid and Claudiu were professional, responsive, and helpful. They made the renting process smooth and were always available to answer my questions and provide support when needed.
5/5
TrustpilotDaniela Narkaj has been super helpful…
Daniela Narkaj has been super helpful managing my leasing process, Very responsive throughout the process and was able to handle my case, that had just arrived in London from overseas, holistically. Thanks Daniela and Johns&Co for going above and beyond.
5/5
TrustpilotI would like to say a massive thank you…
I would like to say a massive thank you to Leigh and Andre for their hard work finding a place for me and my friend. I didn't know much about John&Co but now I do. I'm very happy with the service they provided, very polite and professional. I would definitely recommend them to anyone looking for a great place to rent. Thanks again for the amazing service.
Hi John,Leigh and Andre are delighted to know you’re pleased with the service. Thank you for the recommendation, and feel free to reach out to us anytime- we’re here to support your renting journey!
5/5
TrustpilotRenting property
Rented out an apartment with the help of James, Sebastian, and their team. From the start, James has explained everything very well, including the renting process and fees, etc. James and his team has been very responsive and diligent in finding potential tenants for me. And Mystique has been very professional in preparing all the paperworks and answering any related questions thoroughly. Great job! Jin
Hi Jin,Thank you for your review, Jin! We’re thrilled James, Sebastian, Mystique, and the team made the rental process smooth and efficient. We’re here to help anytime you need us.
5/5
TrustpilotVictoria and Cynthia!
Cynthia was extremely helpful and kind to all my questions and concerns. Victoria was also really quick and practical with the financial and formal side of things. Overall, I am very impressed and pleased with everything about Johns&Co and their staff, compared to what I heard from my peers (who are also international students renting in london) my renting process was easy and quick. I would 100% recommend!
Hi Ayşenaz,Thank you so much for your fantastic review! We’re thrilled to hear that Cynthia was able to assist you, ensuring all your questions and concerns were addressed. It's also great to know that Victoria handled the administrative process efficiently. We understand how daunting renting can be, especially for international students, so we're glad we could make your experience smooth and stress-free. If you need any further assistance, we’re always here to assist with any future needs you may have. We wish you well in your new home!
5/5
TrustpilotNew people new experience
I so far am happy to engage Johns&Co in handling my property from procuring and letting it out with minimum void time. The rent secured is reasonably good and the staff are friendly and efficient. Landlord's interest is given a thought such as the provision of the Client Money Protection Certificate which I was not aware at all previously. Staff/Client interaction is speedy with result. Amongst them Bethel Gamma is touching base with me more often and I do feel good with the assistance rendered so far.
Thank you for sharing your experience with us. It is always great to hear such positive feedback, your comments are really appreciated. Wishing you all the best for this year!
5/5
TrustpilotProactive management service
We have a managed service with Johns & Co, having previously elected to self-manage. We are so pleased with the level of support and proactive management we have received from Brice Green and his team. We cannot recommend Johns & Co highly enough.
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JOHNS&CO's Tower Hamlets office has 1,042 reviews across three platforms: 71 on Google, 1 on Facebook (across the whole business), 970 on Trustpilot (across the whole business).
JOHNS&CO City and Wapping is rated 4.8 out of 5 across all 1,042 reviews, and 4.1 out of 5 on Google from 71 reviews.
JOHNS&CO City and Wapping, G03 Cordage House, 15 Cobblestone Square, London, E1W 3AS, Tower Hamlets, E1W 3AS.
