Trusted Agent profile · Tower Hamlets
★★★★★
1,078 reviews across 3 platforms
G03 Cordage House, 15 Cobblestone Square, London, E1W 3AS, Tower Hamlets, E1W 3AS
JOHNS&CO's office in Tower Hamlets, at G03 Cordage House, is rated 4.8 out of 5 across 1,078 reviews on three platforms, including 71 Google reviews rated 4.1.
71
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,006
Reviews on Trustpilot
Business-wide
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotProactive management service
We have a managed service with Johns & Co, having previously elected to self-manage. We are so pleased with the level of support and proactive management we have received from Brice Green and his team. We cannot recommend Johns & Co highly enough.
5/5
TrustpilotHelpful and efficient property manager
Param Virdee is my property manager at Johns & Co. There was a recent water leakage at my apartment's kitchen and my tenants were unable to use the kitchen sink. The issue of water leakage made me worry about possible damage of the wooden floor. Param sorted out the issues quickly and coordinated the After-care team for the repair works. He replied my messages within a day and resolved the issue efficiently. Keep up the good work, Param!
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co and that Param provided an excellent service.
5/5
TrustpilotMonica Chiu is wonderful to work with
Monica Chiu is wonderful to work with. She is incredibly nice, professional, and consistently reliable. Communication with her is always clear and pleasant, and she follows through on everything she commits to. I truly appreciate her positive attitude and strong work ethic, and I would highly recommend her to anyone looking for someone dependable and trustworthy.
5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish. Chay was professional, responsive and made the whole process completely stress-free, always quick to update me and happy to help. The deposit return was handled smoothly and clearly. Thank you, Chay!
5/5
TrustpilotGreat property manager
We rent with Johns&co and have had a few issues that we were struggling to get resolved, however we have recently received a new property manager, Ebru, who has been brilliant. Ebru’s communication has been professional, quick and the issues have been resolved in a timely and quality manner. Ebru is a credit to the company and has greatly improved our experience here!
Hi Jack,We’re pleased to hear that Ebru’s support improved your experience. She is indeed a valued part of our team, and we appreciate your feedback. If you need any support in the future, please don't hesitate to get in touch.
5/5
TrustpilotCynthia is the most hardworking
Cynthia is the most hardworking, easy going, understanding and well rounded agent I’ve met in my 4+ years worth of flat hunting in London. She’s very adaptable to the criteria I give her, has more than enough energy for a handful of viewings, knows each property like the back of her hand and is punctual always on time.
5/5
TrustpilotExcellent and professional service
We had a fantastic experience with Johns & Co, and Liah Clarke, in particular, during our search for a new apartment. Liah was incredibly helpful and professional throughout the entire process. She patiently answered all of our questions and guided us to find the perfect apartment for our family. We highly recommend Liah Clarke and Johns & Co for their outstanding service and dedication!
Hi Talgat,Thank you for your review! We're thrilled to hear that Liah was able to guide you through the process and help you find the perfect apartment for your family. Providing helpful and professional service is what we strive for, and your recommendation means a lot to us. If you ever need anything in the future, don't hesitate to reach out!
5/5
TrustpilotBeen a pleasure working with Nicole…
Been a pleasure working with Nicole Wright during my tenancy, so sad she wont be my property manager at my new place - quick to help deal with queries and send relevant 3rd party info needed. 5 star!
Hi Nikki, Thank you for leaving this feedback. We're pleased to hear that Nicole made a good impression with efficiency and expertise. We'll be sure to pass your kind words along to her.
5/5
TrustpilotBrilliant service
Huge thanks to Sherrie and Master Maintenance for sorting out my sink leak so quickly. The response time was excellent and everything was handled efficiently from start to finish. Really appreciate the professionalism and speedy service, highly recommend!
5/5
TrustpilotI had a bad surprise in my appartement…
I had a bad surprise in my appartement but Param was really really helpfull and very reactive !! Appreciate his help
5/5
TrustpilotGreat experience I have recently dealt with Aladdin…
I have recently dealt with Aladdin Derdour from Johns &Co in closing out my account and negotiate with it the departing tenants. I found him extremely professional, knowledgeable of the local laws and regulations that govern this junction of the contractual relationship. I am quite pleased of the overall experience and I would like to commend him for his efforts.
Hi Omar,We’re thrilled to hear that Aladdin provided professional and knowledgeable support during your account closure. It’s fantastic to know he left such a positive impression. Thank you for your kind words!
5/5
TrustpilotFantastic agent; but management and systems require improvement
Savannah, the agent at Wapping branch, was fantastic. She helped navigate the outgoing tenant, landlord and incoming tenant quickly and with grace and ease. Unfortunately the management and systems in the office require improving, but she did a great job with the structures available to her. I’m really pleased to move into the property.
We're pleased to hear you had a positive experience with Savannah, it's great to know she managed the process with grace and ease. Thank you for your further feedback - We are very sorry to hear that we did not fully meet your expectations, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with JOHNS&CO! They provided exceptional assistance with my rental process from start to finish, making everything seamless and stress-free. Their professionalism and attention to detail truly stood out. Special thanks to Brooke and Mystique for going above and beyond to ensure everything went smoothly. Highly recommend JOHNS&CO for anyone looking for a hassle-free move!
Hi Perkins,Thank you for your kind words! We're delighted to hear that Brooke and Mystique were able to make your rental process so seamless and stress-free. It's always our goal to go above and beyond, and we’re thrilled you had such a positive experience with Johns&Co. We appreciate your recommendation and wish you all the best in your new home!
5/5
TrustpilotReally positive experience with Brice
Really positive experience with Brice. She was incredibly helpful throughout the process and took the time to listen to our concerns and help us find a solution that worked for everyone. She kept us updated along the way and was always friendly, responsive and professional. We really appreciated her patience and all the effort she put into helping us get everything sorted. Thank you, Brice!
5/5
TrustpilotTotally Terrific Teamwork !
Haste, heart, huge attention to detail and total professionalism. From my initial enquiry to secure tenants for a one bed apartment, Andrew Shrek from Johns & Co promptly steered me every step of the way with confidence and calm. Within three hours of the property going ‘live’ tenants were secured. Fast, fantastic work from Andrew and his team! Thank you .
Hi Julia,Thank you so much for your fantastic feedback! We’re thrilled to hear about your positive experience with Andrew and the team. It’s great to know that Andrew made the process smooth and stress-free for you. Securing tenants within just three hours is truly impressive, and we’re glad we could deliver such fast and efficient results. Your kind words mean a lot to us, and we’ll be sure to pass along your thanks to Andrew and the team.
5/5
TrustpilotHelpful and efficient
Rayan and Miyah at Johns & Co are very helpful and efficient in sourcing me a great tenant at a good price. As a landlord, I would highly recommend them.
Thank you for leaving this review. We appreciate your recommendation.
5/5
TrustpilotThe customer service offered throughout…
The customer service offered throughout our time using Johns and Co for our move was impeccable. Elliot was a constant support for us, ensuring we had a person to help us through each stage of the process and was extremely patient with us despite a number of changes in demands throughout. Can’t recommend him enough!
Hi Michael,Thank you for sharing your experience. We're thrilled that Elliot could provide you with the support and patience you needed during your move. It's wonderful to know he made the process easier for you. We appreciate your recommendation!
5/5
TrustpilotYuxin Guo has been very helpful and…
Yuxin Guo has been very helpful and responsive! Really appreciate the help!
5/5
TrustpilotBritney and Leigh were excellent
Britney and Leigh were excellent. Whether it was showing me the flat or guiding me through the paperwork, they were both incredibly professional, on the ball, responsive and courteous. They were honest and reliable in all communications, and I couldn't have asked for more. Am really looking forward to moving in to my new place :)
Hi Naaman,Britney and Leigh appreciate your feedback! It's fantastic to hear they were so agile in guiding you through the tenancy process, and were transparent in their communication. We wish you all the best in your new home!
5/5
TrustpilotReally great experience and lovely team
Shareen has been absolutely amazing with helping me find an apartment. She has gone above and beyond with solving problems and getting everything in place. Especially as I am renting for the first time in many years and really needed a supportive person on this process. Candice has also been very efficient and helpful with all the administration and getting me setup
Thank you for leaving this feedback. It's fantastic to hear Shareen was able to support you in your property search, we understand how daunting it can be renting your first property and we are pleased Shareen was able to make the process as easy as possible for you. We will be sure to pass your appreciation along to both Shareen and Candice.
5/5
TrustpilotThe staff were very responsive and…
Rebecca was very responsive and helpful in facilitating communication between the landlord and tenant
5/5
TrustpilotNicole Wright has been very helpful…
Nicole Wright has been very helpful replying to my emails promptly. She has carried out work that has been asked of her. I am extremely satisfied with her commitment.
5/5
TrustpilotI have got great exp with John and Co
I have got great exp with John and Co, my property manger Ebru Chow is just great in terms of taking care of my queries and help whenever I really need with respect to property. She is quite passionate and dedicated to her cause, which really feels great. Great staff makes a great company.
Hi Manish,Thank you for your fantastic feedback! We're delighted to hear about your positive experience with Johns&Co, particularly with Ebru. Her passion, dedication, and commitment to addressing your queries and providing support truly embody the values we strive for as a company. We agree wholeheartedly, great staff do make a great company, and we're proud to have Ebru as part of our team. Thank you for choosing Johns&Co, and we’re always here to assist whenever you need!
5/5
TrustpilotHelp with sofa delivery by Reggie
I would like to thank Reggie for providing excellent service and ensuring the seamless delivery of my sofa. From start to finish, he was professional and proactive.
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