Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotComprehensive advice and outstanding support by Priscilla Ogefere
Priscilla Ogefere consistently provides me with professional and comprehensive advice plus prompt support as my property manager. She understands our evolving needs in terms of leasing, sale and/or self-occupation. She is such a talent of Johns&Co and is simply excellent. Thank you Priscilla Ogefere 👏👏👏
Eng · 29 May 2024
Agent replied · 26 December 2024
Hi Eng,It's fantastic to hear about your positive experience with Priscilla! It's clear she goes above and beyond to understand your evolving needs and provide excellent service. We'll be sure to pass along your kind words to Priscilla. If you ever need further assistance, don't hesitate to reach out!
★★★★★ 1/5
TrustpilotUndisclosed terms change, then TPO complaint
We are a corporate landlord who instructed Johns & Co in 2024 to let and manage a London residential property. In November 2025 we were sent updated terms of business for DocuSign. The updated terms materially increased the withdrawal fee from approximately £1,200+VAT to one full year's fees (£2,136), but this change was not flagged or highlighted at the time of signing.
London · 13 May 2026
★★★★★ 5/5
TrustpilotAbida Tasnim has been very helpful so…
Abida Tasnim has been very helpful so far in answering our queries as well as dealing with tricky situations we had. She is very responsive and has managed to give us a peace of mind. Thank you very much.
Denis · 6 September 2024
Agent replied · 26 December 2024
Hi Denis,Thank you so much for your wonderful feedback! We’re delighted to hear that Abida has provided valuable insight and supported you through the process. We’ll be sure to pass along your kind words to her. If you need any further assistance, don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotGreat experience with property manager
Our property manager, Bryony Bowyer, was extremely helpful in supporting us to navigate our tenancy with Johns and Co. Bryony is friendly, personable, was very clear with her communications and always responded quickly which has been greatly appreciated. We would highly recommend her service.
Anon · 11 June 2024
Agent replied · 26 December 2024
Thank you for taking the time to this feedback. It's great to hear Bryony successfully helped you navigate your tenancy, and was personable and transparent in her approach. We will be sure to pass your kind words along to her.
★★★★★ 5/5
TrustpilotMy experience with Johns & Co
My experience with Johns & Co started around three months ago. Although Chase Evans introduced me to the property when I was purchasing my apartment at Pan Peninsula, I decided to contact Ebru Chow after receiving very positive references about her from Turkey.
Murat · 18 September 2026
★★★★★ 5/5
TrustpilotJackie Amponsah is the best property manager!
My property manager at Johns&Co, Jackie Amponsah, has been exceptional! She has made my experience as a tenant stress-free and seamless. Jackie is incredibly attentive and accessible, handling any issues promptly and efficiently. Thank you for everything, Jackie!
MssBrazil · 16 September 2024
Agent replied · 26 December 2024
Thank you for your wonderful review! We’re delighted to hear that Jackie Amponsah has provided exceptional service and made your experience as a tenant stress-free. Jackie is dedicated to ensuring her clients are well taken care of, and we’re happy she’s had such a positive impact. We’ll be sure to pass along your thanks to her!
★★★★★ 5/5
TrustpilotWe had a really great experience with…
We had a really great experience with Shareen! She was very friendly, responsive and efficient throughout the whole process, and communication was always clear and prompt. She kept us updated and was always happy to help with any questions we had.
Ruizhe · 29 September 2026
★★★★★ 5/5
TrustpilotAn outstanding experience with Nic and Daniela
Our experience with Nic and Daniela has been outstanding!
Ben · 13 June 2026
★★★★★ 5/5
TrustpilotTitania is very responsive as the…
Titania is very responsive as the letting manager for my apartment, and very helpful in dealing with all the issues related to my tenancy. Would highly recommend her for the future
Shashwat · 18 December 2025
★★★★★ 1/5
TrustpilotEllie-Mai Hannan is a true disappointment
I have a really disappointing experience working with Ellie Mai and I think she is bringing damage to the reputation of your company because I don't believe this is the level of quality Johns and Co is providingI informed her my decision to end tenancy on Nov 11 saying I’m moving out Dec 15. I was asking for 1) let me know how much is letting fee 2) inform landlord asap 3) start finding new tenant. However after one month I still don’t see any progress. I tried calling, emailing, scheduling meetings. My calls are rejected, my meetings requests are declined and answers to my emails are delayed with no clear answer to my questions When I finally managed to call, I need to read my email to her on the phone because she didn’t care to open them and didn’t even know I emailed Today after finally agreeing on letting fee, she asked me to make payment so can proceed with the contract. I did so. And then I got an email after money is transferred saying hold off, I need landlord approval. informing landlord I’m moving is the very first thing I asked her to do in my email one month ago on Nov 11. Yet it was not done All the time I’m actively trying to find a solution to minimize impact on everyone for this early ending tenancy agreement I can’t do it all by myself. Especially I don’t have any trust in Ellie or your company after this. She is blaming the delay to her manager saying it is because her manager is away so he can't calculate the letting fee.immediately after following her instructions to transfer the money on letting fee I was asked to withdraw that. My money and time is not a game to her.I am hoping at least one should work with respect, diligence and integrity at the very minimum and is willing to take up responsibility. I also found out when she’s rejected my call and ignoring my emails today, she does have time to check and make comments on linkedin. Guess that’s more important than real work
MIAOGE · 6 December 2024
Agent replied · 26 December 2024
Hi Miaoge,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotLiah found the apartment of my dreams
I had my appointment with Liah to look for an apartment and before starting I told her what I was looking for. The first apartment she chose to show me was everything I dreamed of. Liah is very attentive and managed to get the owner to choose my offer despite having other very good offers as well. She is charming and very hard-working.
Cristina · 16 December 2024
★★★★★ 5/5
Trustpilotsuperfood agent
superfood agent，find tenants quickly and professionally, manage my property carefully and treat me so well even after the tendency,surely will come back to cooperate again in the future:)
Bonnie · 15 May 2026
Agent replied · 28 May 2026
Hi Bonnie,
We're pleased to hear you were highly impressed with our team's care and efficiency. We look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotElliott was exceptional
Elliott was exceptional. My transaction got complicated and the only reason we were able to manage it was due to Elliott’s perseverance, speed, customer service management and work ethic. Fantastic and highly recommend.
Belina · 11 November 2024
Agent replied · 26 December 2024
Hi Belina,Thank you for your feedback about Elliott. We’re glad his perseverance and customer focus made a complex transaction manageable. Your recommendation is deeply appreciated!
★★★★★ 1/5
Trustpilot“I never wanted to rent to students in…
“I never wanted to rent to students in the first place, but you kept persuading me to do so. I specifically required that the students must hire professional cleaning every month, and that you should carry out inspections. In the end, none of this was done, and now my property is in a complete mess.”
HONGYU · 23 September 2025
Agent replied · 24 September 2025
Hi Hongyu,
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotExperience with Johns&Co
Saffron was amazing at letting the property to us. We had such a smooth run with this! Bryony has been on the ball with any maintenance queries that we have had. An amazing service!
Livvi · 25 October 2024
Agent replied · 26 December 2024
HI Livvi,Thank you so much! Saffron and Bryony will be thrilled to hear your feedback. We’re glad that everything from the lease to maintenance has gone well, and we appreciate your recommendation.
★★★★★ 5/5
TrustpilotParam is a great property manager
Param has been great as a property manager. He has assisted well with the issues we reported, which were far and few in between. He is professional and courteous. I shall miss his professionalism.
Nikhil · 24 October 2024
Agent replied · 26 December 2024
Hi Nikhil,Thank you for the wonderful feedback on Param's support! We're so glad his professionalism left a lasting impression. Feel free to reach out to us if you need any assistance in the future.
★★★★★ 2/5
TrustpilotThe poor handling of post-tenancy matters has left me dissatisfied with the service.
I rented a property through Johns & Co. for a year. While the tenancy itself went smoothly, my experience at the end of the tenancy has been disappointing.After moving out in early April, it took a significant amount of time and multiple follow-ups before I received my deposit back. A portion of the deposit was withheld to cover my final bill, with the promise that any remaining balance would be refunded once the bill amount was confirmed. Unfortunately, since April, I have yet to receive the remaining balance despite consistent follow-ups.The person initially handling my case left the company, and it appears my case was overlooked. I have had to repeatedly contact Johns & Co., often explaining my situation from the beginning to different staff members. Despite assurances that I would receive callbacks or updates via email, no one has ever followed through.This lack of communication and resolution is disappointing and unprofessional. While the tenancy itself was positive, the poor handling of post-tenancy matters has left me dissatisfied with the service.
Tenant · 20 November 2024
Agent replied · 26 December 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
Trustpilothighly recommend the agent because of…
highly recommend the agent because of some staffs, especially Lara Robson, who's the manager in charge of my flats. whenever I have doubts, I always go to her, whatever problem even not in her arrange of work, she tried best to find a solution for me.
Lingfei · 20 March 2024
Agent replied · 26 December 2024
Hi Lingfei,Thank you for your recommendation! Lara will be thrilled to hear she was able to assist you. If you need anything else, don't hesitate to reach out.Best regards,
★★★★★ 5/5
TrustpilotA big thumbs up for this company .I…
A big thumbs up for this company .I rented a property just over 18 mths ago and the team esp Param Virdee the property manager couldn't have been more efficient or helpful .When the underfloor heating went awry ,param not only chased the contractors regularly but also proactively sourced a radiator and had it delivered so the flat wasn't freezing ! Very much appreciated .He is also responsive to requests for any help that is needed and is honest about how long it will take .thank you.
LK · 15 November 2024
Agent replied · 26 December 2024
Thank you for your feedback and kind words! We’re delighted to hear about your positive experience with our team, especially with Param. Ensuring our tenants are comfortable and well taken care of is always a top priority for us.We’re so glad Param was able to step in promptly and go the extra mile to keep your flat warm during the underfloor heating issue. Your acknowledgment of his proactive approach and transparency means a lot to us.
★★★★★ 5/5
TrustpilotMoving into LCI.
Sarah and Alexandra helped us move into LCI. Was a very fast, smooth, and transparent process, with them catering to our requests and questions at every step. Sarah was especially attentive during our viewing day.
Tom · 30 September 2024
Agent replied · 26 December 2024
Hi Tom,We’re thrilled to hear about your positive move-in experience at LCI! Sarah and Alex work hard to make sure everything goes smoothly, and we’re happy they were able to cater to your requests. Enjoy your new home!
★★★★★ 5/5
TrustpilotCharlie Carter was outstanding
Charlie Carter was outstanding in his proactive approach. He marketed the apartment and found tenants before he even got in touch. He wrapped up the details quickly and professionally. A seamless experience from start to finish.
Ismail · 13 September 2024
Agent replied · 26 December 2024
Hi Ismail,Thank you for your wonderful feedback! We’re delighted to hear that Charlie’s proactive approach made such a difference in your experience. We pride ourselves on delivering seamless service, and we’re glad Charlie made that happen for you.
★★★★★ 5/5
TrustpilotProfessional & helpful
Vanessa & Alex were very helpful on each step of the process and answering all of the queries on time. Everything has been managed as expected, I'm very happy with the services tbh.
Ayoub · 29 October 2024
Agent replied · 26 December 2024
Hi Ayoub,Thank you for sharing your experience! We're happy to hear Vanessa and Alex provided the support you needed throughout each step of the process. Making things smooth and efficient is what we aim for, and it’s great to know everything met your expectations.
★★★★★ 5/5
TrustpilotThe perfect agency
During my search to find a new home, I had the pleasure of working Skye Campbell a brilliant letting agent from Johns&Co, whom had helped me find exactly what I was looking for with the perfect location and did this all within a quick time frame which I needed. I would also like to note that another colleague called Charles Mystique had helped me with the process of referencing, making my move easy and hassle free, truly revealing to find such an attentive and professional agency like Johns&Co with amazing staff.
Zach · 12 November 2024
Agent replied · 26 December 2024
Hi Zach,Thank you for sharing your positive experience with Skye and Mystique! We're delighted they made your move quick and hassle-free. Your kind words mean a lot to us, and we’re glad to have helped you find the perfect home.
★★★★★ 5/5
TrustpilotHelpful Property Manager
It has been a nice experience with Property Manager Mr. Kevin Lee, who manage my property since Sep 2024.He explain every issues clearly with patient since I’m not keen to read and understanding every document. And he always maintain good communication with me which makes me free from troubles.Mr. Lee definitely shows a good standard of service. Thank you for Johns and Co. giving me such a good experience and would 100% recommend to any landlord who seeking for a good serivce.
Linda · 12 November 2024
Agent replied · 26 December 2024
Hi Linda,Thank you for your kind feedback about Kevin. We’re thrilled to hear his clear communication, patience, and professionalism have made managing your property stress-free. Kevin’s dedication to addressing concerns thoroughly and keeping you informed truly reflects our commitment to excellent service.Your recommendation means a lot to us, and we’ll be sure to share your praise with Kevin. Thank you for trusting us, and we look forward to continuing to support your property needs!
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